Limited Stores Company, LLC

This is a blanket automated responseYou didn't respond to my complaint and even then, you failed to at least refund my gift card from the cancelled order.Regards, *** ***

Ms*** ***,We are sorry to hear about your difficulties with your orders and receiving the refund you were expectingIn good faith, we are refunding you the $charge to your credit card on file todayPlease expect to see it as pending on your account by tomorrow morningAs for the
additional credit of $for the time you spent on the phone, we unfortunately do not offer such compensation. Sincerely,The Limited Client Relations

Hi, After reviewing this, the original order of *** was refunded in full on 11/2, and the second order of *** was refunded in full on 11/With each refund, we had an agent reach out and let her knowSo, it appears this has already been addressed.I hope that helps.thanks so much,
Sarah Tell us why here

The complaint has been resolved by the limited A merchandise credit was issued. Thank you for your assistance

I am rejecting this response because: I REJECTED SO I HAVE THE CHANCE TO GIVE SOME FEEDBACK! I AM A HUGE CUSTOMER OF YOUR STORES AND, FOR THE FIRST AND LAST TIME, I MADE A PURCHASE ONLINEDEALING WITH YOUR ONLINE CUSTOMER SERVICE REPRESENTATIVES AND SUPERVISORS WAS THE WORST EXPERIENCE I EVER HAD WITH A BUSINESSTHEY HAVE NO IDEA WHAT THEY ARE TALKING ABOUT, THEY HAVE A WRITTEN BALONEY SCRIPTING THAT THEY SAY EVERY SINGLE CALL, WITH NO ACCURATE INFORMATION OR RESPONSEFOR THE TIME YOUR COMPANY HAS BEEN IN BUSINESS, YOU SHOULD DO 100% BETTER!!!
Regards,
*** ***

Ms***Please email [email protected] if you still have not received your order listed in this complaintThank you! The Limited

If The Limited does in fact have the calls as they state, I would welcome review of them. During my initial phone conversation, I was assured the rapid exchange order would be credited back to the credit card once the original item was received.During my phone conversation on March 5, with a representative who identified herself as "Kim," I was told the funds would be transferred from the giftcard to my credit card and she filed a request to do so.Kim asked me for the giftcard number in order to transfer these funds. I then told her I did not have the giftcard anymore and threw it away after my purchase (which I did). Kim said she was filing a request to have the funds moved to my credit card and it would take approximately 3-weeks. I was not able to speak to a supervisor as I asked.I am not sure why The Limited is making this process so difficult. Again, there is no clarification of Rapid Exchange policies found anywhere on their website. Had there been, perhaps this situation could have been avoided. As a resolution, I would like the $returned to my credit card, as I was told would happen. I do not want the giftcard. I have no intentions of shopping with The Limited after this ordeal.As a general policy matter, it does not make sense for the funds to go back to the original card in a rapid exchange. In order to complete the transaction, I HAD to provide additional payment - even though the order was already paid for. There is no logical reason why I would knowingly make an additional purchase on my credit card, only to have the funds returned to a giftcard

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

We apologize you are not happy with this responseIt is, unfortunately, the truthOur Contact Center supervisory team has been directed to reach out to you as soon as possible and provide monetary compensation on each order for your extraordinary wait on these packagesThis is the resolution we are able to provide

Hi ***
Thank you so much for reaching out to The LimitedI do apologies
about your poor experience that you had in our storeI would love to help with
the price adjustmentPlease email your sisters receipt and your receipt that
shows the different priceAlso, let me
know what price you feel like you
should have received
You mention $worth of virtual dollars were taken from
you, was this from a return that was made? Below is the email address you can
send your receipt to.
***
Thank You
Sarah

","sans-serif">Hi, The customer was credited back for one item on May 1st
and that return order is LThe price of the return is $due to the
return fee removed when the credit was issuedThe item that the customer still
needs to be refunded for is the Exact Stretch Flare Pants for $We are still processing this item but will expedited the credit for the customerThe amount that we will credit the customer is $for the pantThank You, The Limited

Your credit card on file from the original order has been credit $33.00 today, 12/20/16. Thank you.

Hi, This concern has been made and the customer should not be receiving any other mailing from The Limited. Thank You,

[redacted]We apologize for your disappointing experience with your orders over the holiday and having some items be cancelled from your order. As you may know from the news, The Limited is going through some changes right now, including recently closing all our stores. Unfortunately, if the items...

you ordered have been communicated as cancelled to you then they are not available anywhere in our business. We wish we could get them for you, but they are simply not available. Again, we apologize for the disappointment, as it was definitely not our intent to run out of the products you wanted. Sincerely, The Limited Client Relations

I purchased two gift cards from The Limited Brands for $25.00 each totaling $50.00. I tried to use my gift cards; however, when I tried to use them, I was told that they had been deactivated. I did call into customer service of The Limited but they said to call back after the beginning of January...

2017 before they could help me with getting the money restored on my two gift cards. The gift cards state: "To check your available balance, visit any Limited store or call ###-###-####. This gift card is issued by The Limited Stores GC, LLC and is redeemable at all Limited US store locations and online at thelimited.com. This card may not be used for payment on any credit card account, to purchase another gift card, toward previously purchased merchandise, and is not redeemable for cash unless otherwise required b applicable law. If this gift card is lost, stolen, or destroyed, The Limited may replace if if you provide the gift card number. Replacement card will be the value of the gift card at the time The Limited receives your report of loss, theft or unauthorized use. This gift card has no expiration date." The last sentence is all that needs to be focused on as there is no expiration date which is expressly written on their gift card, so why have my gift cards been deactivated, so that I cannot use them? The gift card numbers are [redacted] with access number [redacted] and [redacted] with access number [redacted]. I have tried calling into customer service on 2 different occasions with no resolution or help, so I have no other choice but to file a complaint. I have filed a complaint with the Revdex.com, The Federal Trade Commission, and the Attorney General of Mississippi as well as I have sent an email to The Limited via their website. I have photos of their gift cards that state, “This gift card has no expiration date.” For anyone to view, if needed.I have tried contacting The Limited on over 7 different occasions to no avail. I have tried calling the number on the back of the gift card ###-###-#### as well the number on their website at ###-###-####. I want the $25 added back to my two gift cards or I want a to received two $25.00 check reimbursements totaling $50.00 for the gift cards that I have purchased mailed back to me with a receipt of delivery. I expect my request to be completed in a timely and efficient manner. I want my money back period!I have not heard back from either The Limited or the Revdex.com and I am not happy about this.Sincerely,[redacted]###-###-####

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

Hi,
Customer has contacted Client Relations several times
regarding this matterWe have offered to return the merchandise for current
selling price for her at the store level or here at our home officeThe
Limited's return policy is 60daysAfter 60days we do not make any
returns,
this was an exceptions for this customerWe still would love to help with this
customer out with her return but will still honor the currently selling price. Also, A DM will be reaching out to you by the end of this week.
Thank You,

From: Client Relations [mailto:[email protected]] Sent: Wednesday, January 25, 2017 10:54 AMTo: Revdex.comSubject: Automatic reply: You have a new message from the Revdex.com of Central Ohio complaint #11953952. Unfortunately, The Limited has recently had to file Chapter...

11 Bankruptcy. Here are important details for our customers: •        PURCHASES: Our website is closed and we are not accepting any further purchases at this time. All of our stores have also been closed. •        OPEN/PROCESSING ORDERS: All orders that have not already been shipped/received by customers at this point have been cancelled. If you have not received it by now, it hasn't shipped. It is cancelled. You will not be charged if your order has not shipped. Any charges you see on your original form of payment are not permanent – they are pending charges. They will eventually fall off your account and not be fully charged. •        GIFT CARDS: Unfortunately, gift cards used to purchase orders cannot be redeemed for cash or applied to The Limited Card or other credit cards or new purchases. With respect to gift cards, we are precluded by law from honoring any requests for refunds of gift cards. All such obligations are subject to resolution of our ongoing bankruptcy process, and then only to the extent such process may yield net proceeds for distribution to all unsecured creditors on a pro-rata basis. We do not know when or if any such distributions may be made, and we encourage you to review all filings relative to our ongoing bankruptcy case here: https://www.donlinrecano.com/Clients/limited/Dockets •        NEW RETURNS: Unfortunately, we and can no longer accept any returns from previous orders. •        PREVIOUS RETURNS: If you sent a return in previously and have not received a refund yet, please know our Returns Center is more than one month behind at this time. We will continue to attempt to work with our third-party service provider to process any remaining customer returns. Your refund will be applied to your original method of payment when processed. Track your online return processing here: http://returns.narvar.com/thelimited/returns/ •        THE LIMITED CARD: If you have a The Limited Credit Card, you have a binding contract with Comenity Bank to pay that credit card bill. For further details on your card or to pay your bill/close your account, visit: https://c.comenity.net/thelimited/

Thank you for taking the time to inform us of the unpleasant experience you encountered at our  store.  We appreciate the opportunity you have given us to restore your faith in The Limited. We have credited your credit card back for the amount of $885.96. Though nothing can make up for...

the events that occurred, I would like to offer you a $50 Gift Card for your next purchase at The Limited or thelimited.com.  It’s our way of saying, “Although your last experience was a disappointment, please give us another opportunity to serve you.” Thank you again for your comments.  Please give us another chance to provide the quality of service and fashion merchandise you expect to find at The Limited! Sincerely,The Limited

Ms. [redacted],We greatly apologize for the delayed shipping you have experienced on your two orders. We have experienced some long delays in shipping due to very large order volume in our shipping warehouse. We will definitely have someone reach out to you asap via email regarding an additional...

discount on your order due to this poor experience. Again, we apologize for the long wait. Sincerely, The Limited Client Relations