Lindsay Chevrolet

Hello [redacted] ***, My Service Director has left three messages trying to reach out to [redacted] *** We would like the opportunity to assist him with his Air Dam [redacted] can contact MrMark F [redacted] at ###-###-####Sincerely, Carney L***

Hello, I had a meeting with our Finance Director [redacted] The complaint has been resolved, the customer has purchased another vehicle from our dealership The $was used has his down payment on the new vehicle purchase If you have any questions please let us know Thank you

Dear Ms***, We do apologize for any inconvenience this has caused I sent this information to our advertising department requesting her information be deleted from our company directorPlease let us know if she should ever receive another call or an e-mailThank you,Carney L***

Revdex.com- ID# [redacted] Re: [redacted] [redacted] vin # [redacted] [redacted] Regarding [redacted] and is [redacted] vin # [redacted] , I have reached out to him on 08/11/14, at10;50am, we discussed his concerns he explained his frustrations to me regarding what had happenedI apologized for the inconvenience and any damage that may have occurred while his vehicle was in our passionI advised him that I would like to see the damage he was talking about, he stated that he already had the car repaired through his car insurance I again apologized to him and ask what his deductible was for the repairs he stated he paid $200.00, I then offered to reimburse him for it He stated no that’s not necessary, but appreciated the offer but I insisted that we would like to do that for him for the troubles he went through, he then agreed to my offerI advised him he would be receiving a check In five to seven business days Inclosing [redacted] was very pleased that I called him and was extremely thankful for the refund [redacted] If you would be kind enough to close this case out as resolved Thank you Paul G [redacted] Fixed op’s Director Paul G [redacted] Service Director | Lindsay Chevrolet Jefferson Davis Highway | Woodbridge, VA 22191###-###-#### Direct | ###-###-#### Fax [redacted] | http://www.lindsaychevrolet.com/

[redacted] 12:PM (hours ago) tome Dear ***, My complaint about Lindsay Chevrolet, complaint number [redacted] , has been resolvedPlease seek no further action Respectfully, [redacted]

Dear [redacted] ***, We have removed the customer as of 07/26/from our data base If he should receive any further contacts, please let us knowWe do apologize for any inconvenience that this has causedSincerely, Yogi S [redacted] General Sales Manager

Hello, [redacted] ***, I spoke to the sales person [redacted] and his Manager He has stated that he did tell the customer that he would buff the bumper He will be contacting [redacted] to set up the appointment Hopefully that will resolve his concern Thank you, Sincerely, [redacted] ###-###-####

Hello [redacted] ***, We once again have contacted all sources available to us requesting that all his information be removed from our contact list If he gets any more calls, letters, or emails please contact me personally I will do everything possible to assure that he is not contacted by any representative from our company Please accept our sincere apologySincerely, Carney L [redacted] Executive Assistant

Dear [redacted] ***, I spoke to our Manager he has stated that we do give buyers orders to customers that wish to try to get their own financingWith that being said, we cannot hold vehicles while they are trying to get financing this is explained to all customers.We would like to have the opportunity to assist this customer with her purchase if we could We will do our very best to get her the vehicle she is looking forWe also apologize for any inconvenience this has causedThank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I bought my wife's Chevrolet [redacted] from [redacted] in May of I took her car to Lindsay Chevrolet to have her windshield wipers worked on I started getting emails, phone calls and mailers about buying her ***We bought it for $13,and they were offering $2,less I told them "NO" and contacted the Revdex.com and asked that Lindsay leave me aloneAfter the Revdex.com contacted them they left me alone for a couple months But they have started once more.They have sent me emails and mailers offering me anywhere $9,to $1,I have tried being nice, I have even sent mean emails telling them to leave me aloneI'm tired of having my mail box and emails loaded with these requests I just want Lindsay to quite asking for my wife's car because we are not selling itI want the Revdex.com to tell them to leave me alone or Iam getting a lawyer

Dear [redacted] ***, I checked with MrS [redacted] he has stated that when [redacted] purchased the vehicle it was sold AS IS Our Service Director that was working with [redacted] is not employed with our company any longerMrS [redacted] is pulling service records after his review he will call [redacted] We will be contacting him this weekSincerely, Carney L***

Dear [redacted] ***, I spoke to MrG [redacted] in reference to [redacted] 's vehicle, he has a problem internally in the engine with a Cam timing Actuator Which as nothing to do with his ignition recall that was performed He has also opened a CAC Case with GM and it has been turned down This issue with his vehicle has been explainedIf you have any questions, please contact MrG [redacted] ###-###-####Sincerely, Carney L [redacted] Executive Assistant

Hello,
Ariel S*** my Finance Director has been in contact with Ms***She told MrS*** that she would be bringing a copy of the receipt of the certified check Tuesday 05/10/ 2016, we have not received a copy of the check she did not return. We do not
have any record that it was receipted in the deal folderWe will take care of this issue as soon as we can get a copy of the check.
Thank you,

Bait and Switch.......On 06/I found a used Camaro I really wanted to buy for my daughter listed by Lindsay Chevrolet of Woodbridge, VA on C***, C***x and A*** but not on their websiteDecent deal, not great, but I was still interestedI called at 11:am and was advised that their websites were acting up, but was assured that they do have the car in inventoryCalled back at 7:pm that same day (06/18), just minutes prior to closing time to verify the car was still in inventoryThey said yesSo the next day (06/19), I drove 1/ hours to get there just to be told that it had sold the day beforeThe salesman was happy to try and show me brand new Camaros for twice the amountOk, it happensHowever, the next day (06/20), while resuming my internet search for Camaros, I see the car still listed on C***, C*** and A***r I call the dealership at 5:PM and they say "Yep, we have that car, it just recently came inIt's in great shape, a really nice car." At am on 6/the car is still listed on A***, C*** and one of their own websites (but not the other and not on C***)I called to complain, left a message for the General ManagerEnded up with a sales manager calling me back who looked up the car and said it had sold on the 17th! The day before I first called! Could have saved me an entire day driving to and from to look at a car that wasn't thereI would say that salespeople are intentionally deceptive liars and the dealership encourages this with advertising by failing to remove sold vehicles from websites such as C*** and A*** etcLooks like the classic bait and switch to meBUYER BEWARE at this joint!!!!!!!!!!

Hello *** ***,
I spoke to my Finance Director *** *** inference to this customer's concern. When this vehicle was purchased it was for personal use not commercial. We did sale the warranty with that understanding. The warranty paperwork
has been processed to cancel his Warranty.If you should have any questions, please contact me at ###-###-####Sincerely,
Carney L***
Executive Assistant / HR

Dear Ms***,
I have met with Customer on 08/19/2015. He appreciated the way things were handled. He will be stopping in next week to have a touch up on his bumperIf in the future he needs any assistance he will be contacting me.
Sincerely,
Carney L***
Executive Assistant

Dear *** ***,
I spoke to our Finance Director he explained that the Finance Manager had forgot to collect the $850.00 required by the bank to complete this deal on the following day. When this was discovered they tried to contact the customer
could not reach. They did leave phone messages and did not hear from the customer. Finally they did reach the customer, and it has been resolved the customer is coming in today 10/15/at 6:PM to pay the required amount.If you should have any questions, please call me at ###-###-####
Thank you,

*** ***
I am responding to *** ***'s concern regarding her *** and her visit to our service facility on 05/02/
*** *** had several request upon her arrival which included a four wheel alignment, transmission fluid
exchange
and 50k serviceWhile performing our complimentary point inspection we found several other items that needed attention
We advised *** *** of our findings and performed a writen esitmate which was reviewed with her by her service advisor
*** *** the estimate was $2,*** *** and *** reviewed the estimate, *** *** Authorized the following
items a coolant flush and a throttle body service. These items were in addition items to her previous request, totaling $
**.*** came to see me the following week. She explained to me she was upset about the money she had spent
I reviewed her history with her to be sure that all the recommended service's were needed and that their was no
unnecessary service performedWe value *** *** as a loyal customer and hope we can regain her trust and loyalty
**. *** is a regular customer of ours and we never had any issues in the past when she has authorized any work to be performed
Thank you
*** ***
Fixed Operations Manager

Dear *** ***,
We have been in contact with the customer. We will be sending a check in the amount of $We have discussed his return to purchase another vehicle, he stated that with us assisting him with this request it is very possibleWe are looking
forward to his return.Sincerely,
Carney L***