Lindsay Chevrolet

Dear *** ***,
I had a meeting with our Finance Director, he explained that we had the customer financed through *** *** and she would not give the down payment which she promised to do when she took delivery of the vehicle.
If she had the down payment we would have
funded the deal. It was not finalized based on her actions.If you should have any further questions, please let us knowSincerely,
Carney L***

I was referred to this dealership by a friend I wish I had never gone to this dealership I am a person who do not have the best of credit and I feel that because of that I was given poor customer service by the sales representatives I basically signed all sales contract and financing paperwork for a Chevrolet Malibu LS and I traded a Chevrolet Equinox that was in my name an my ex-husband My ex-husband drove to this dealership hours 1/one way so that he could sign his name of the Equinox for him to call me and tell me that they (Lindsay Chevrolet) said I needed to bring the Malibu back The basically sold me the wrong car I was approved for a Malibu Limited which I told them that I was did not like I ended up having to bring the vehicle back The first sales representative Crystal K*** was rude because I had been trying to contact her previously and text her; she never returned any of my phone calls or my text messages I also worked with a sales representative Alfredo V*** and after he knew that I was upset of they treated me he became rude as well I have never had or heard of a dealership allowing a person to give a customer the wrong vehicle This was the worst car buying experience that I have ever had I will NEVER go back to this dealership or refer anyone to this location

Thank you for taking time to contact Lindsay Chevrolet in regards to our online Love It PriceWe regret any miscommunications and we assure you that we are anxious to earn your business as a satisfied customerThe Ad states "Please contact dealer for additional manufacturer rebates that may be
available and could further reduce your price!"Love It" prices include current manufacturer rebates and factory incentives, some of which may require financing through the manufacturer and are therefore subject to credit approvalAdditional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc., may be available." The statement is correctThe "Love It" price included ALL incentives and rebates available to the open public but some of the rebates you may need to qualify forAdditional rebates that may reduce the "Love It" price are private offers from the manufacture sent directly to the customer that the dealer must verify in the dealershipPlease contact the management team if there are any other questions or concerns

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:The dealership is being LESS than honest in this situationI returned the vehicle to the dealership because of lack of financingTill this day I am still getting mailed responses about credit application on the behalf of Lindsay Chevrolet!! My credit score has been affected by all these inquires
I returned the vehicle after a VERY INTENSE meeting with the dealership manager Yogi S*During this meeting he discussed changing by required down payment AND extending the payment from month, to months even as much as monthsSo at the time of my visit they couldnt have had secured fincancing because they were still "working the numbers"
I paid them approximatley $for mileage, ($175) and a detailing fee as well as a re-inspection fee totaling $544.00!!! Needless to say I am disappointed at the lack of customer service as well as the lack of integrity!!!Regards,*** ***

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[redacted]
12:PM (hours ago)
tome
Dear [redacted],
My complaint about Lindsay Chevrolet, complaint number [redacted], has been resolvedPlease seek no further action
Respectfully,
[redacted]

Revdex.com- ID# [redacted]
"Arial","sans-serif"">Re: [redacted]
[redacted] vin # [redacted]
[redacted]
Regarding [redacted] and is [redacted] vin #
[redacted], I have reached out to him on 08/11/14, at10;50am, we
discussed his concerns
he explained his frustrations to me regarding what had
happenedI apologized for the inconvenience and any damage that may have
occurred while his vehicle
was in our passionI advised him that I would like to see the
damage he was talking about, he stated that he already had the car repaired
through his car insurance
I again apologized to him and ask what his deductible was
for the repairs he stated he paid $200.00, I then offered to reimburse him for
it
He stated no that's not necessary, but appreciated the offer
but I insisted that we would like to do that for him for the troubles
he went through, he then agreed to my offerI advised him he
would be receiving a check In five to seven business days
Inclosing [redacted] was very pleased that I called him and
was extremely thankful for the refund
[redacted] If you would be kind enough to close this case out
as resolved
Thank you
Paul G[redacted]
Fixed op's Director
Paul G[redacted]Service
Director | Lindsay Chevrolet
Jefferson Davis Highway | Woodbridge, VA 22191###-###-####
Direct | ###-###-#### Fax[redacted] | http://www.lindsaychevrolet.com/

Hello, [redacted],
I spoke to the sales person [redacted] and his Manager.  He has stated that he did tell the customer that he would buff the bumper.   He will be contacting [redacted] to set up the appointment. 
Hopefully that will resolve his...

concern.
Thank you,
Sincerely,
[redacted]
 ###-###-####

Dear [redacted],
Thank you for taking the time to contact Lindsay [redacted] in regards to your customer experience.  We regret any miscommunications with our staff we assure you that we are anxious to earn your business as a satisfied customer.  We have made it clear to...

our staff to make every effort to provide accurate information, but always invite the customer to the dealership to personally verify options and price before purchasing.Once again we appreciate the feedback to better our business practices.
 
Sincerely,
Sean K**
Sales Manager

I bought an extended warranty for my car. I crashed my car now don't have car, extended warranty not expired I need my refund. they said yes 7/31/15, they lost my paper work. Marc C[redacted] gave me the paper to sign again because he lost the last one. His supervisor Ariel or something brushes me off with it's in process call next week.Not happy with cavalier attitude of the supervisor not very sensible of my time I have to drive from Manassas va to Woodbridge va for same thing on something they sc[redacted] up on the least they can do is deliver it to me.

I...

bought my wife's Chevrolet [redacted] from [redacted] in May of 2014. I took her car to Lindsay Chevrolet to have her windshield wipers worked on.  I started getting emails, phone calls and mailers about buying her [redacted]. We bought it for $13,500.00 and they were offering $2,000.00 less.  I told them "NO" and contacted the Revdex.com and asked that Lindsay leave me alone. After the Revdex.com contacted them they left me alone for a couple months.  But they have started once more.They have sent me emails and mailers offering me anywhere $9,100.00 to $1,200.00 I have tried being nice, I have even sent mean emails telling them to leave me alone. I'm tired of having my mail box and emails loaded with these requests.  I just want Lindsay to quite asking for my wife's car because we are not selling it. I want the Revdex.com to tell them to leave me alone or Iam getting a lawyer.

Hello [redacted],
We once again have contacted all sources available to us requesting that all his information be removed from our contact list.  If he gets any more calls, letters, or emails please contact me personally.  I will do everything possible to assure that he is not contacted by any representative from our company. 
Please accept our sincere apology.
Sincerely,
Carney L[redacted]
Executive Assistant

Hello [redacted],
My Service Director has left three messages trying to reach out to [redacted].  We would like the opportunity to assist him with his Air Dam. 
[redacted] can contact Mr. Mark F[redacted] at ###-###-####.
Sincerely,
Carney...

L[redacted]

Hello,
I had a meeting with our Finance Director [redacted]. The complaint has been resolved,  the customer has purchased another vehicle from our dealership.  The $2000.00 was used has his down payment on the new vehicle purchase.
If you have any...

questions please let us know.
Thank you.

Dear [redacted],
I spoke to Mr. G[redacted] in reference to [redacted]'s vehicle,  he has a problem internally in the engine with a Cam timing Actuator.  Which as nothing to do with his ignition recall that was performed.  He has also opened a CAC Case with GM and it...

has been turned down.  This issue with his vehicle has been explained. If you have any questions, please contact Mr. G[redacted] ###-###-####.
Sincerely,
Carney L[redacted]
Executive Assistant

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
I checked with Mr. S[redacted] he has stated that when [redacted] purchased the vehicle it was sold AS IS.   Our Service Director that was working with [redacted] is not employed with our company any longer. Mr. S[redacted] is pulling service...

records after his review he will call [redacted].  We will be contacting him this week.
Sincerely,
Carney L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
[redacted] was given a check for $1500.00.  He picked it up on June 12, 2015.
If you have any questions please give me a call.  [redacted].
Sincerely,
Carney L[redacted]

Dear Ms. [redacted],
We do apologize for any inconvenience this has caused.  I sent this information to our advertising department requesting her information be deleted from our company director.
Please let us know if she should ever receive another call or an e-mail.
Thank...

you,Carney L[redacted]

Dear [redacted],
We are addressing all concerns that have been brought forward with this complaint letter.  We have a scheduled meeting with all parties this coming Monday 08-03-2015.   I will be contacting you following the meeting.
Thank...

you,Sincerely,
Carney L[redacted]
Executive Assistant