Lindsay Chevrolet

Review: On the 29th of July,I had my vehicle towed to Lindsay Chevrolet to check the transmission after being diagnosed by C&S Auto Service that the transmission was slipping gears. Lindsay Chevrolet told me that they would open up a claim with the warranty company. I called them back on the 31st to check the status of the claim, they said that [redacted] Warranty will send an claim adjuster out on the 2nd of August. The adjuster did not actually show up until the 5th which Lindsay Chevrolet said it was due to neglect that the dipstick was not in the vehicle. I was told on the 6th that they would not approve the claim and I would have to pay for the repairs which would be around $5000. I called back to see if I could get another diagnosis then I was told on the 7th that I would still have to pay for everything. I called [redacted] Warranty which they said that it was still in the process of being decided.

I contacted Lindsay Chevrolet again on the 9th and tried to trade in my vehicle, they said that my vehicle was not worth a lot due to the transmission. I told the salesman named [redacted] that I would not want a auto payment of over a $1000 a month. I called [redacted] about the claim and they said that Lindsay Chevrolet should help me since they were a GM certified dealership. I called Lindsay Chevrolet back on the 12th about setting up something for a rental so that I would not have to pay for the whole time. This claim has been going back and forth between them and the warranty company. Lindsay Chevrolet has not once all this time offered a loaner vehicle so that I would not have to pay for a rental. I found out on the 27th that Lindsay Chevrolet was told by [redacted] Warranty to tear down the transmission so that they could find out the problem. I called [redacted] again on the 28th as well and **. [redacted], the General Sales Manager told me that they got the claim approved and [redacted] Warranty is sending out a new transmission for my vehicle. I am not happy with Lindsay Chevrolet due to the fact they have not been telling me anything unless I call them about the claim. I have paid out over $1500 in rental costs which I should be reimbursed for all the charges. I I am very dissatisfied with Lindsay Chevrolet and I really want my military associates to know about how this company is dishonest. Lindsay Chevrolet should have been better assistance in helping me get a loaner vehicle for all this time that my vehicle has been setting at their establishment.Desired Settlement: I would like for Lindsay Chevrolet to refund me all the costs that I have had to pay for a rental car due to their negligence of not assisting me in getting my vehicle repaired sooner. Also for holding my vehicle all this time until [redacted] got the claim approved. All I want is my money back for the rental costs from the 6th until now.

Business

Response:

September 23, 2013

Claim # [redacted]

Regarding [redacted]. [redacted]

Dear **. [redacted],

[redacted]. [redacted] towed her 2007 H3 Hummer VIN# [redacted] to our facility on 08/01/13 with concerns of check engine light on and her transmission slipping. She stated she just purchased the truck from a Mazda dealer. After our diagnoses we found that there was a massive transmission fluid lead due to a missing dip stick tube. We advise the client of our diagnoses on 08/02/13 and we also contacted her JM&A Fidelity warranty. They sent there adjuster to our facility on 08/06/13, he performed his inspection and stated he would get back to us. We then were contacted on 08/08/13 by JMA and they denied the claim due to the customer not authorizing the tear down, but they would authorize the payment for 6 days rental due to the delay in the inspector’s arrival. [redacted]. [redacted] was contacted regarding the denial of the claim. She stated that she will personally contact [redacted] and her selling Dealership. During this period of delay [redacted]. [redacted] was still drive her rental car. This cause in delay is in no way a wrong doing by our facility, after several days gone past we finally received authorization from [redacted]. [redacted] to remove the transmission and perform the tear down. We contacted JM&A they authorized replacement but would not let us use our GM transmission; they advised us that they would be sending a transmission to us. So again, we were waiting but now for the transmission. When transmission finally arrived from JM&A the transmission we received was missing the dip stick tube. Our parts department advised [redacted]. [redacted] of the missing tube, she told **. [redacted] the service Director. He immediately had his parts department locate one, which was in [redacted], MD, about an hour away from our facility. We needed this part to complete the repair.

Lindsay Chevrolet service Team followed standard procedure. [redacted]. [redacted] and her warranty company caused excessive unnecessary down time. This caused her excessive expense in the rental car usage.

If you have any questions, please contact me at ###-###-####.

Thank you

Sincerely,

[redacted] Executive Assistant

Consumer

Response:

From: [redacted] <[redacted]>

Date: Tue, Oct 8, 2013 at 12:14 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

To whom it may concern:

After reviewing all the information from September 23 until now, I do accept the offer of Lindsay Chevrolet which they have not told the truth in this whole situation. I still think that I should be refunded the money that I had to spend on a rental car. The story that [redacted]. [redacted] provided was not true as she did not know anything about the situation until August 23rd. I was never told by Lindsay Chevrolet that my vehicle would be repaired. I contacted [redacted] Warranty myself and they told me that it was due to neglect. Lindsay Chevrolet also said it was neglect that my dipstick was not in the vehicle. [redacted] from Lindsay Chevrolet told me that [redacted] Warranty would not cover breakdown of the transmission and if it was found that it was really neglect I would have to pay for the repairs.

I am not happy at all that they did not pay anything towards the rental car and I have proof that they did not call [redacted] in the beginning, I called them and told about setting up the rental. I would for Lindsay Chevrolet to pay for the rental car the time that I had to keep the rental until my vehicle was fixed.

Sincerely,

Consumer

Response:

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Tue, Oct 8, 2013 at 12:14 AM

Subject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

To whom it may concern:

After reviewing all the information from September 23 until now, I do accept the offer of Lindsay Chevrolet which they have not told the truth in this whole situation. I still think that I should be refunded the money that I had to spend on a rental car. The story that [redacted]. [redacted] provided was not true as she did not know anything about the situation until August 23rd. I was never told by Lindsay Chevrolet that my vehicle would be repaired. I contacted [redacted] Warranty myself and they told me that it was due to neglect. Lindsay Chevrolet also said it was neglect that my dipstick was not in the vehicle. [redacted] from Lindsay Chevrolet told me that [redacted] Warranty would not cover breakdown of the transmission and if it was found that it was really neglect I would have to pay for the repairs.

I am not happy at all that they did not pay anything towards the rental car and I have proof that they did not call [redacted] in the beginning, I called them and told about setting up the rental. I would for Lindsay Chevrolet to pay for the rental car the time that I had to keep the rental until my vehicle was fixed.

Sincerely,

Business

Response:

Regarding [redacted] and her 2007 Hummer as stated in my previous update in september and my conversation with [redacted] on October 23rd 2013. our service Department followed standerd operating protocol, as I previously explained that the down time was created between mrs [redacted] and her extended warranty company do to her not authorizing the tear down on the transmission, because she wanted [redacted], her extended warranty Company to pay and authorize the removal and tear down. This back and fourth caused unnecessary down time. she finnally authirized the tear down, [redacted] was slow to come out for the inspection, finally days latter they aproved the replacement of the unit, but under there terms they wanted to use there trans unit. So again we waited for them to ship the trans to us, but with that being said the cause of the trans faliure was the trans was missing the dip stick tube from the selling dealer that she purchased the truck from. So at this point we were put in a jam! so I advised my parts department to call around and locate the missing tube we needed to complete the repair. We located one in [redacted] maryland, I immediatly sent one of our drivers to go pick it up to expedite the completion of the repair. This was performed at no cost to the client or the extended warranty company.

Lindsay Chevrolet will not be offering any further assistance regarding [redacted] and her 2007 Hummer.

Thank You

Fixed Op's Director

Review: I brought my auto into Lindsay for an oil change.... period. I was then informed that I needed some other services, which I agreed to, at first. Initially, the additional services added up to ~$500.00. I then received a phone call and agreed to ~$700. I declined additional services that would have resulted in a total charge of $3,000!!!

When I went to pick up my car, the final bill was $818.86.

For what I had planned to be an OIL CHANGE.

When I complained, the service manager told me that they didn't do anything that my car didn't need. However, not only did the service advisor know very well that I didn't understand what she was recommending in the first place, but I have since learned that I could probably drive for years without any of the additional services she advised me to approve!

I believe that this is a stereotypical instance of an auto repair shop taking advantage of a "stupid woman" (not to mention a senior citizen) and blithely trying to keep raising the amount of the "repair." There were NO repairs involved. I was having NO problems with my car. I expected a simple OIL CHANGE... which ended up costing $818.

In retrospect, I'm surprised they didn't recommend a new paint job.Desired Settlement: Apology and refund for services that were actually unnecessary, but "recommended" so they could raise the fee.

I think I should only have to pay for the oil change. Nothing else was initially requested, before advisor told me what else I "should have done."

Business

Response:

[redacted]

I am responding to [redacted]'s concern regarding her 2005 [redacted] and her visit to our service facility on 05/02/14.

[redacted] had several request upon her arrival which included a four wheel alignment, transmission fluid exchange

and 50k service. While performing our complimentary 27 point inspection we found several other items that needed attention.

We advised [redacted] of our findings and performed a writen esitmate which was reviewed with her by her service advisor

[redacted] the estimate was $2,995.00. [redacted] and [redacted] reviewed the estimate, [redacted] Authorized the following

items a coolant flush and a throttle body service. These items were in addition items to her previous request, totaling $818.86.

**.[redacted] came to see me the following week. She explained to me she was upset about the money she had spent.

I reviewed her history with her to be sure that all the recommended service's were needed and that their was no

unnecessary service performed. We value [redacted] as a loyal customer and hope we can regain her trust and loyalty.

**. [redacted] is a regular customer of ours and we never had any issues in the past when she has authorized any work to be performed.

Thank you

Fixed Operations Manager

Review: Hello,

Was trying to lease or buy the car from the store. Once I started to discuss the lease option the business stopped responding my emails. I called in and sales representative denied to provide the information regarding the leasing as well as pushed me to come to the sales office (4 hours away). When I mentioned that I am looking for basic information they promised to call me back. LAter another sales person called back and pushed me again to come to the office for the basic information (lease price etc). When I mentioned the 4 hours driving one way he told that this is ok and they have customers come from all the place. HE refused to provide any information based on some law ???? Please advise if the store has any right to refuse providing the lease numbers (approximate) - nobody was looking for bold numbers. By the way all the stores I was working before were able to provide the payment amount.Desired Settlement: call back and provide the requested information.

Business

Response:

Hello,

I spoke to our General Sales Manager. He explained that **. [redacted] was directed to our website where he could get an estimated buy or lease payment. In order to get an exact payment **. [redacted] would have to come into the delaership and sit down with one of our Finance Representatives.

Please feel free to contact us if you have any further questions.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Reference [redacted] Listing # [redacted] for a 2014 [redacted] 4X4 Reg Cab advertised on [redacted] for $28,897.00. I called the dealer to purchase the vehicle and was told the vehicle was considerably more expensive in price. I told the dealer I am from WV and that it would be a 4 hour drive to come and pick the vehicle up, and the dealer would not state a firm price. He said that the price listed includes military discounts and all types of rebates, which I am not entitled to receive. The ad states "Contact dealer for additional manufacturer rebates that may be available and could further reduce your price! Love It prices include current manufacturer rebates and factory incentives some of which may require financing through the manufacturer and are therefore subject to credit approval. Additional factory rebates from certain manufacturers such as first time buyers recent college grads military etc may be available."

This statement implies that the price could be subject to ADDITIONAL discounts, making the price even less. This appears to be false advertising.Desired Settlement: I want to purchase the truck for the advertised price of $28,897.00.

Business

Response:

Thank you for taking time to contact Lindsay Chevrolet in regards to our online Love It Price. We regret any miscommunications and we assure you that we are anxious to earn your business as a satisfied customer. The Ad states "Please contact dealer for additional manufacturer rebates that may be available and could further reduce your price!"Love It" prices include current manufacturer rebates and factory incentives, some of which may require financing through the manufacturer and are therefore subject to credit approval. Additional factory rebates from certain manufacturers, such as first time buyers, recent college graduates, veterans and/or active members of the military, owners of competitive makes, loyalty rebates etc., may be available." The statement is correct. The "Love It" price included ALL incentives and rebates available to the open public but some of the rebates you may need to qualify for. Additional rebates that may reduce the "Love It" price are private offers from the manufacture sent directly to the customer that the dealer must verify in the dealership. Please contact the management team if there are any other questions or concerns.

Review: I went to Lindsay Chevrolet to purchase a vehicle. The saleswoman was initially helpful, but when we sat down to discuss the purchase, her manager, [redacted], continued the transaction. [redacted] was immediately aggressive in his discussion. He spoke in a demeaning tone, and attempted to rush me into signing for the vehicle, before I had adequate information. While negotiating, I made my final offer, and he attempted to make me sign a handwritten piece of paper agreeing to my offer, before he would tell me if he accepted. After we decided on a purchase price, [redacted] explained that I would need to sign for the car, before speaking with finance to figure out the exact monthly payments. I told him I was not going to sign for the vehicle, until I knew what my payments would be. After the negative interaction, I got up to leave, and picked up the paper he had been using to write down the vehicle offer. He reached across the table without any explanation and grabbed the paper out of my hand in a very aggressive way. He said I was not allowed to "touch his paper." After I walked out of the building and was getting into my car, the saleswoman stopped me to harrass me for not going through with the purchase. She further informed me that, after leaving her store, "no car dealer in Virgina would ever be willing to sell me a car."Desired Settlement: I do not want to be contacted by telephone by anyone from Lindsay Chevrolet. Further, I have no desire to meet in person with anyone involved in this transaction. I would like a written apology by the saleswoman, [redacted], and the owner of the store. I would further like an assurance from the owner that **. [redacted] will receive extensive retraining on customer service and modern business transactions and after that that he will be supervised very closely for at least 6 months.

Business

Response:

Dear **. [redacted],

I have met with **. [redacted] and **. [redacted] at no time was **. [redacted] disrespected. **. [redacted] and **. [redacted] did everything possible to assist him with the purshase. **. [redacted] decided that he did not want to purchase the vehicle at that time. **. [redacted] did not grab any paper work out of **. [redacted] hand.

The Managers and Salespersons have extensive training in customer service. We do apolgize if he felt that he was not treated professional. If he would like to contact us we will try to assist him with his automotive needs.

Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response provided by Lindsay Chevrolet is wholly inaccurate and unacceptable. The fact that the persons involved deny any wrongdoing is no evidence that I was treated appropriately. The fact remains that my allegations are correct and verifiable. If Lindsay Chevrolet is going to treat people the way my wife and I were treated and not offer any recompense, then consumers need to be warned of their irresponsible and deceptive business tactics.

Regards,

Review: I purchases a 2009 Chevy Silverado with a tag price of 20,900 dollars during the first week of May 2013. Upon purchase I told the salesman that I was moving to SC in just a few days and would like to finance my SC plates instead of Virginia plates if that wouldn't be a problem because I didn't want to have to pay out of pocket expenses at the time (the move was expensive enough).

I noticed a few hesitations when the salesman was trying to make the request happen to get the SC plates. He finally came back and said that it was all taken care of and will be placed into the finance of the vehicle (taxes and tags). I was happy because I didn't have any extra money to deal with this and could just finance it. I trusted Lindsay.

A month later and still no SC plates. I didn't even get another set of temporary tags until I called them on the last day to see if they were coming. They finally sent them overnight on that day. I took off work that next morning to receive them. About a week later I get an email saying that I had to do things before getting my tags... and then a letter came about a week after that. The letter stated that I had to pay my SC personal property tax before I could get my tags and Lindsay said to pay it and let them know that I did.

I did not and do not have the money this month to pay $600.00 dollars for my personal tax to get my tags that Lindsay should have financed in the paperwork. I talked to [redacted] on the phone at Lindsay and he told me that they made a mistake and that they were not sure how SC state tax worked. He quoted "[redacted] we know that tri state area very well, but we don't handle SC very often." These were his exact words. I said " [redacted], I trusted Lindsay and if you didn't know how to handle it, then you should have just told me and I would have kept Virginia plates."

Because of Lindsay Chevrolet and their inexperience and due diligence, that fee was not set into the finance and I was told about it a MONTH later. This had been an added stress and a financial pressure to me. I don't think that I was treated fairly and this tax should have been told to me or and placed in my finance. This was an unethical decision by the management at Lindsay. They should know how to deal with a tax or service in another state and should do research before making a decision that affects the personal finance/stress of a customer. As a veteran and acclimated to "attention to detail", I always ask the business how they would feel if this happened to them? Thanks.Desired Settlement: I would like Lindsay Chevrolet to pay the fee for the state tax of the tags. The fee is almost $600.00 dollars. They have the exact amount.

Business

Response:

Dear **. [redacted],

We have researched the request of **. [redacted] for a refund on his South Carolina Sales Tax. I would like **. [redacted] to understand that his South Carolina Sales Tax was included in his financing agreement. However, the County Tax is a separate issue. That tax is not calculated at the time of sale unless the South Carolina Resident contacts thier County prior to thier vehicle purchase. There is no way for a selling dealer to obtain the tax because each county has thier own tax chart. **. [redacted] apparently was unaware of the county tax having to be paid before the tags can be issued. We do understand **. [redacted]'s frustration on the Tax situation in his County. Due to this, we are going to make arrangement to pay his county tax of $534.16 as a good will gesture this one time. We will apply for his license plates they will be sent to **. [redacted] as soon as we receive.

We also want to apologize for any inconvenience this has caused **. [redacted].

Sincerely,

I was trying to deal with Lindsay Chevrolet on a Sunday and they don't have any one with enough schooling to take care of business on Sunday. The one hour deal is a big joke to the person that was suppose to call me right back it was two hours later and never did hear from him,after about 10 calls I got a human to talk to they said he was selling a vehicle so the one hour time is a big lie also!!!!

Review: I went to the dealership looking for a vehicle and then I saw truck that I liked and told them I liked it. They said, yes we can get you into this car and told me to fill out the paperwork. They brought the truck and we filled out the paperwork and when they brought the truck out I didn't realize the truck had a big dent on the hood. When my wife noticed that the vehicle was dented. I told them it was dented and they said they would fix it like nothing happened. I said that I didn't like that. I said let me think about it and work some numbers. I checked the paperwork and saw that the price was very high. I told the salesperson that I couldn't get the vehicle that was $37,000 and had a big dent. When I told them I didn't want the car, the salesperson said that I had already signed and they said they can discount and give me a deal. I gave them a $2,000.00 cash deposit. When I asked for the deposit back, they said they weren't going to give it back because I had already signed. I didn't get any keys or vehicle. I didn't take the vehicle off the lot.Desired Settlement: I would like my deposit of $2,000.00 back because I never recieved the keys or vehicle from the dealership.

Business

Response:

Hello,

I had a meeting with our Finance Director [redacted]. The complaint has been resolved, the customer has purchased another vehicle from our dealership. The $2000.00 was used has his down payment on the new vehicle purchase.

If you have any questions please let us know.

Thank you.

Review: Chevy/GM sent me a recall notice in 2012 about a problem with their HVAC system. When I took my car in to have it repaired at no cost to me (which is what their letter said they would do), I was given the run-around by one person after another. Lindsay Chevrolet told me to contact GM. GM told me to contact Lindsay Chevrolet, etc. Finally, a manager at Chevy said that they would at least pay for half of the expensive repair to fix the heat and defroster in my car. They did not honor that either and as a result, I finally had to borrow money and take my car somewhere else and get it fixed.

The heat and the defroster both failed and this is not just uncomfortable, this is a safety hazard. Given the abnormally cold weather we have experienced the past few months, the defroster not working posed a serious safety issue when I could not see out of my windshield. (I have also reported Chevy/GM to the National Highway Traffic Safety Administration).

I researched this recall notice and found that there are hundreds of other Chevy customers who have experienced the same issue; some of them also had to get the HVAC system fixed on their own when Chevy would not honor their own recall notices. Chevy also gave me the runaround when I asked to speak to a supervisor or high-level manager. It goes without saying that I will never purchase another vehicle made by Chevrolet or GM or any company even remotely affiliated with them.Desired Settlement: Chevy should reimburse me the entire cost of repairing the HVAC system; which is what their recall notice states. It does not matter how many miles my car has or had on it when the heating system failed. The point is that Chevy knew the heater/defroster was going to fail, which is why they sent these notices out to begin with.

Business

Response:

Dear **. [redacted],

We are checking into this complaint, and I will have **. [redacted] our Service Manager send a reply.

Thank you,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Nothing has been done by the company to resolve my complaint to my satisfaction yet.

Regards,

Business

Response:

**. [redacted]

This letter is in response to the compliant ID #[redacted] regarding **. [redacted] and her 2006 Equinox, VIN# [redacted] concerning her heating system. **. [redacted]'s last 2 visit's to our service facility, the first one on 03/03/2011 ref ro # 348112 with a concern of a ck engine light on, the vehicle at that time had 113,103 mile's on it after the diagnoises was performed we found a code stored for an EGR valve failure. We recommended the replacment of the EGR valve, the customer declined the repairs at that time. **. [redacted]'s next visit to our service facility was on 04/30/2012 at that time her vehicle had 144,670 miles on it, she stated that her vehicle had failed her emmission test and her check engine light is on. We scanned the computer system and found codes for a evap leak code [redacted] causing fuel trim lean codes [redacted] customer was advised of repairs needed,customer declined repairs at that time. Regardimg the complaint of the heating issue this was never brought up at any of the repair dates stated or was it documented anywhere. The statement that was made in her complaint to Revdex.com that their was a recall on 2006 equinox is incorrect there is no recall with regards to heating issues but there was a special policy coverage for select vehicles, 2006 Chevrolet Equinox and Pontiac Torrent this special coverage adjustment which came out on (May 30, 2012) this notifaction was after her two last visits with us. She had no complaints regarding any heating issues or spent any money towards the diagnoises or repairs for any heating issues just diagnoises for the complaints listed above. also the guidelines ref, the special coverage are 10 years or 120,000 mile at this time her vehicle is out by milage. and at the time of her last vist with us there was no special coverage available because the date of its inception by GM was after her visits with us. Please see the attachments inclosed refrencing the ro's listed above.

Thank you

Fixed Operations Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The response submitted by Chevy is almost a complete fabrication and I will send the Revdex.com copies of my records to prove this. I have never even spoken to a [redacted] at the Chevy dealership; the names of the people I've spoken to will be listed in the paperwork that I send to the Revdex.com this weekend. I was told on more than one occasion that Chevy would reimburse me for partial cost of the repair to fix the failed heating/defrosting system in my car. They have not reimbursed me yet.

Regards,

Review: On March 2014 I took my 2005 [redacted] to this dealer for ignition switch recall. They put me in a rental. Four months later my car was done. I came to get my car and it took them 30 minutes to find it. When I got my car I noticed three large deep scratches on the driver's side rear door. I had the car painted on that side two months before dropping it off here. I was to upset to tell them so I drove home. I called them when I got home and they told me to bring the car back in a week. A few days later I was driving on the highway for the first time since I got my car and there was a loud thumping noise coming from the front and when I used the brakes the steering wheel shook a lot. I called Lindsay and they told me to bring the car in on Friday the day this occured was Monday. I drop the car off on Friday and they put me in a rental. A few days later they call me and tell me I need to pay for two new tires and they were going to machine my brakes. I asked about the scratches and they said they were taking care of that too. Yesterday I was told my car was done and today I went to pick my car up. When I got to my car I found the scratches were still there and there were several large new scratches on the rear bumper on the driver's side.Desired Settlement: I want my car repaired and repainted in the affected areas properly. I prefer the service be done at a different body center independent of Lindsay and paid by Lindsay.

Business

Response:

Revdex.com- ID# [redacted]

Re: [redacted]

2005 [redacted] vin # [redacted]

Regarding [redacted] and is 2005 [redacted] vin #

[redacted], I have reached out to him on 08/11/14, at10;50am, we

discussed his concerns

he explained his frustrations to me regarding what had

happened. I apologized for the inconvenience and any damage that may have

occurred while his vehicle

was in our passion. I advised him that I would like to see the

damage he was talking about, he stated that he already had the car repaired

through his car insurance.

I again apologized to him and ask what his deductible was

for the repairs he stated he paid $200.00, I then offered to reimburse him for

it.

He stated no that’s not necessary, but appreciated the offer

but I insisted that we would like to do that for him for the troubles

he went through, he then agreed to my offer. I advised him he

would be receiving a check In five to seven business days.

Inclosing [redacted] was very pleased that I called him and

was extremely thankful for the refund.

[redacted] If you would be kind enough to close this case out

as resolved.

Thank you

Paul G[redacted]

Fixed op’s Director

Paul G[redacted]

Service

Director | Lindsay Chevrolet

15605 Jefferson Davis Highway | Woodbridge, VA 22191

###-###-####

Direct | ###-###-#### Fax

[redacted] | http://www.lindsaychevrolet.com/

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,