Lindsay Chevrolet

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Your response addresses me as "[redacted]". As clearly stated in my complaint, I am NOT "[redacted]". I do not know who this person is. This goes to show you how disorganized this dealership really is. Pure incompetence. Your company should be embarrassed. 
While I believe in the [redacted] product, your sales staff and customer service does a disservice to the name of the product. It's dealerships and salesmen/saleswomen like yours that make a bad name for those in the car sales industry. I am completely unsatisfied with the level of service your company has provided. Your follow up on this complaint is embarrassing at best. 
Regards,
Christian F[redacted]

Dear [redacted],
We have removed the customer as of 07/26/2014 from our data base.  If he should receive any further contacts, please let us know.
We do apologize for any inconvenience that this has caused.
Sincerely,
Yogi S[redacted]
General Sales Manager

Dear [redacted],
I spoke to our Manager he has stated that we do give buyers orders to customers that wish to try to get their own financing. With that being said, we cannot hold vehicles while they are trying to get financing this is explained to all...

customers.We would like to have the opportunity to assist this customer with her purchase if we could.  We will do our very best to get her the vehicle she is looking for.
We also apologize for any inconvenience this has caused.
Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I bought the car with the wheels in perfect condition. After I bought it one of your service employees damaged the wheels. I don't believe your dealer fixed the problem with the wheels in a permanent way to return it to the perfect condition the wheels were in when I bought the car.
Regards,
[redacted]

Review: We saw a 2013 Chevy [redacted] advertised on Lindsey's website . The price given was $9,000 off the MSRP price, but all their leftovers were similarly priced. We had a car to trade and my husband had ** card points. ($3101) when we got there and started to negotiate a price the dealer told us that the $3101 in ** points was already included in the price they advertised. Also ** loyalty was included. ($500) They also offered us $500 on our trade. We realize that our car is 9 years old , but we had been offered between $2000- $3000 elsewhere in the last week. Then they told us that we had to pay an additional $750 delivery charge plus $500 dealer pre. The computer clearly showed the starting price that included all these costs less $9000 equals out the door price. (Plus tax)The ** points, loyalty and traded vehicle could not be included in that price because these numbers are in addition and variable from one customer to another. We spoke to the manager [redacted] and he told us that all car dealers operate this way. ( false representation and very unethical business practices) We assured him that no other car dealer has ever tried to pull this on us because we would have done the same thing we did there. Walk out the door. Please call if you have a question.Desired Settlement: They need to stop false advertisement!

Business

Response:

Dear [redacted],

Please see the attached file from our Website, this explains our pricing and procedures.

Thank you,

Per Lindsay Chevrolet website we make every effort to provide accurate information, but please verify options and price before purchasing. All vehicles are subject to prior sale. All prices are special internet prices only. All financing is subject to approved credit. All new vehicle prices exclude freight ($825-995).

Tax, tags, and processing fee of $499 additional. The Lindsay "Love It" price (includes all applicable rebates and incentives). Some included rebates may require financing through the manufacturer and are therefore subject to credit approval. Additional rebates and incentives, such as Military or College Graduate programs, may apply to those who qualify. Lindsay "Love It" pricing may not be compatible with special factory financing. The Lindsay "Love It" prices are valid based on manufacturer incentive program time periods, which vary by make. See dealer for details

Review: Below is a letter I wrote to the auto dealership describing my issue.

> Last night I was in your dealership to buy a Chevrolet Tahoe and to say the

> least I was very disappointed

> with my car buying experience. I currently have a GMC Yukon and knew that I

> wanted something

> similar and after much debate I decided on a Chevrolet Tahoe. I had

> previously driven them at other

> dealerships though did not like their approach to the sale so after much

> research through varies outlets

> I found that your dealership was providing the best deal and my neighbor

> boasted of your service. I then

> fought traffic for 90 minutes to get to [redacted] for my 530PM appointment

> with my title for trade-

> in and cash for down payment in hand as your advertised price was what I

> willing to pay. After 3 hours of a

> test drive, filling out paperwork, and waiting for the finance department to

> review my credit; my wife and I found

> out that the “Internet” price that is advertised online is not truly the

> price of the car and that it is only for people who

> qualify for ALL GMC Rebates, Incentives, and Dealer Discounts. Of course we

> did not qualify for them ALL,

> as I would assume most people do not, and the price was adjusted

> significantly higher. [redacted] explained why the

> “Internet” price was advertised as it was which was “to get people in the

> door”. This is an extremely deceiving

> way to conduct business even if there is a disclaimer at the bottom of the

> page.

>

> I then later read your disclaimer on the website page for the vehicle I was

> interested in (Stock # [redacted])

> and it reads “Internet prices include all available rebates, incentives and

> dealer discounts”, this does

> state that the “Internet” price is for buyers who “qualify” for all

> available rebates, incentives and dealer

> discounts which [redacted] made it clear to be. The next line of your

> disclaimer states “Additional

> rebates and incentive programs may apply to those who qualify”; this reads

> to me that any additional

> rebates you qualify for will reduce the “Internet” price further and I would

> say that the majority of

> people read it the same way. Seeing that it does not state that I have to

> “qualify” for the Internet price

> and that it is only the additional rebates in which I have to “qualify” for,

> this Internet price should have

> been honored to me last night.

>

> The car buying process is never easy and I am sure that you would like the

> buyer to have as pleasant of

> an experience as possible, and [redacted] was providing this up until the

> point the “Internet” price

> was explained to me. I am very disappointed that is the direction car

> dealerships are going in order to

> get potential buyers in the door. These conditions should be explained to

> buyers upfront before both

> parties time is wasted because not qualifying for these discounts will take

> the vehicle out of most consumer’s

> price range. You also ran a credit report on my wife and myself which

> negatively impacts our credit. This

> would not have been necessary if we would have known about the discounts and

> how they affected the

> price of the vehicle. Thinking back now, [redacted] specifically asked me

> what the “Internet” price

> was and we had a 10 minute discussion about the rebates, incentives, and

> discounts and how they could

> apply. Even then it was not brought to our attention that if I do not

> qualify then the Internet price of the vehicle

> would not be honored.

>

> To say the least this was an unpleasant experience that could have been

> avoided with some upfront honesty.

>

> DISCLAIMER FROM YOUR WEBSITE

>

> All vehicles are subject to prior sale. All financing subject to approved

> credit. All prices exclude freight,

> tax, tags, and processing fee of $499. Freight charge varies depending on

> model, $750-$995. Internet

> prices include all available rebates, incentives and dealer discounts.

> Additional rebates and incentive

> programs may apply to those who qualify. Prices are valid based on current

> General Motors incentive

> program time periods, which vary by model. See dealer for details.Desired Settlement: I would like an apology and acknowledgement from General Motors understanding how their branches are conducting businuess to the general public. I did not loose anything financial in this deal, though an unnecessary check was run on my wifes and my credit which will affect my credit score in someway.

Business

Response:

Dear [redacted],

I have spoken to [redacted] today 05/09/2013 using the phone number referenced on your letter to me. I personally apolgized to [redacted]. I explained to him that [redacted] our General Sales Manager had tried to conatct him several times, he did not get an answer on the phone number we had on file.

[redacted] and I had a conversation about his concerns with the pricing of vehicles on the Internet. He has also requested a copy of his credit report. I told him that I would speak to our Finance Director when he came back form his meeting this afternoon. I told [redacted] that we would like the opportunity to assist him with his purchase now, or in the future.

I did go to our General Manager, [redacted]. He then called [redacted], they discussed the vehicle purchase, pricing, and his trade.

We do hope he accepted our apology, we are looking forward assisting him with his automobile needs.

Thank you,

Sincerely,

Executive Assistant

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This summer I got several recall notices from Chevrolet for the national ignition switch recall, I took my 2006 Chevy [redacted] to Lindsay Chevrolet for the repairs. After the car was returned it started find with a couple stops on the way home. I only drive the car on the weekends the next weekend it would not start the key would not turn the switch and the electronic auto start would not work. the next day the car would start but only with the key and the dash check engine light was on. This problem went on for a couple of weeks, when I got it started and it was having problems I took back to the dealer to be repaired. Thy called me a week later to say it was going to $600.00 to repair a problem I never had before they repaired the switch. After I declined to pay the recall repair bill. I was later told the car would be held for $125.00 and the a $65.00 ransom fee.Desired Settlement: I would like for my car to start like it did before the national recall and repairs that only broke the car. The dealer has all of the car repair history and so do I. I have never had an Ignition switch problem or a problem paying for repairs. I'm sure it cost Chevrolet a lot to replace all of the recalled cars but that's not my problem, and the cost should not be pasted on to me. If nothing else give me my car back.

Business

Response:

Dear [redacted],I spoke to Mr. G[redacted] in reference to [redacted]'s vehicle, he has a problem internally in the engine with a Cam timing Actuator. Which as nothing to do with his ignition recall that was performed. He has also opened a CAC Case with GM and it has been turned down. This issue with his vehicle has been explained. If you have any questions, please contact Mr. G[redacted] ###-###-####.Sincerely,Carney L[redacted]Executive Assistant

Review: I purchased a car from them with a $ 500.00 down payment. I which I thought the deal was set. A week past and Matt from finance called me and said I need to come down again to sign some missing paperwork . unfortunately, I did Matt rushed me through the resigning of the paperwork I started to feel uncomfortable since my parents wasn't there to guide me at that time. So a week past and Matt called me again stating that I still owe them $850.00 more for the down payment. I totally disagree because on the original paperwork stated $500.00 down payment. Matt everyday left messages and even his supervisor did as well about the $850.00. The original down payment I paid was the $500.00. So by that time I'd already made my first payment to [redacted], So I decide to call them and spoke with their manager Tony who told me they have not requested any more money and the deal is done with the $500 down and they already had sent a check to Lindsay for the car. Tony from Pinnacle had tried to contact Matt or anyone from Lindsay with no response. Matt has threaten me to take my car and not to give me my hard tags until I pay the $850.00. I have two contract paper all with different numbers. Furthermore Lindsay charged me for gap insurance in which I decline and $1500 service contract for repairs I called the Jim M[redacted] Associates the could not find me in their system. Also Lindsay charged me for another contract that I declined for a carefree car protection from Fidelity warranty service Inc and they did not find me in their system either.

Business

Response:

Dear [redacted],I spoke to our Finance Director he explained that the Finance Manager had forgot to collect the $850.00 required by the bank to complete this deal on the following day. When this was discovered they tried to contact the customer could not reach. They did leave phone messages and did not hear from the customer. Finally they did reach the customer, and it has been resolved the customer is coming in today 10/15/2014 at 6:00 PM to pay the required amount.If you should have any questions, please call me at ###-###-####Thank you,

Review: I found a listing for a vehicle on [redacted].com, listing number [redacted], for a 2013 Chevrolet Equinox FWD 4dr LT. The advertised price is $22, 970.00 [redacted]). The address for the dealership was not on the listing, so I went to the Lindsay Automotive Group internet site, and found the address and scheduled an appointment to buy this vehicle, thru their website. I was immediately contacted by email and phone, by a [redacted], whom stated he would take care of me on Sunday June 16th, 2013 at 1pm, several questions were asked, which vehicle I wanted, and about having a trade in, which he stated they would accept. Later that evening I received several more calls from number with different area codes, finally I answered one and it was more employees contacting me, I explained I already set up an appointment with another staff member, in which they seemed irritated.

On June 16th, I drove 92 miles (which a total of 184 round trip I drove this day) to the dealership. When I got there they told me that [redacted] was busy someone else would help me. That salesman, I showed the vehicle I was interested in and he got the keys and we proceeded to the sales lot. He showed me a few vehicles and pointed to another, which was nice, and told me it was cheaper than the one I wanted, I asked the price and he stated $27,000. I said "wait a minute, what exactly are you telling me cheaper, the listing states that the one I want is $22,900." He said no, its not, I said I have the advertised price right here, and if your not going to sell me for what its advertised for there is not point in continuing on.

The salesman then took me to his manager, and on the way their he said that price is probably with some rebates that I didn't qualify for because I don't have Allstate or Farmers Insurance.

The manager then begins to speak, and tells me THEY USE [redacted] SOLELY TO GENERATE LEADS, GET PEOPLE'S NUMBERS AND EMAIL ADDRESSES....THAT THEY DO NOT SELL WHAT THEY ADVERSTISE FOR, I tell the manager this is false advertising, and I would file a complaint with [redacted], which I did report the item to [redacted], but this dealership is advertising hundreds of vehicles on [redacted]. The manager begins to argue with me and tell me that I should've went to their website and checked the price there...which guess what...is the same price its advertised for on [redacted]).

I asked the manager after arguing back and forth if he would sell me the vehicle for the advertised price, and he said no.Desired Settlement: I want this dealership to sell me the vehicle for the price they advertised for, I want them to deliver to a Chevrolet dealer close to me, since I have already driven 184 miles, to be screwed over by false advertising and poor, poor customer service.

Business

Response:

Dear [redacted]

I had the opportunity to research **. [redacted]'s request and her concern. However, If it is possible, I would like for her to send us the [redacted] Advertisment. We were unable to fine this add.

Thank you,

Bought a used car from them. Drove a month and a half, took it for a flat tire service and they said the brakes were bad. Talked to the used car manager and they said they were not going to fix their mistake. This will be the last car I will buy from them. How can brakes go bad that fast, then have the nerve to say they past inspection barely and refuse to fix their mistake. horrible word on customer service. They need to honor their customers. If you knew the breaks barely passed the minimum for the state regulations, then why not go ahead and replace them. Now I am stuck paying for brakes that should have been replaced or at least put new pads on. How inconsiderate of them to not value not only my safety, but my family's as well. Was about to send both my daughters and son to purchase a vehicle but not after this complete rip off. I will never buy from them again, nor will I send people their way.

Review: On 9-July 2014 I dropped my vehicle off at said named business in order to have a trunk latch repaired and my [redacted] Audio fixed. I was told that I was being charged $400.25 for every aspect of the repairs which broke down as such: $138.99 for "Diagnosing the stereo" and $221.40 for the trunk latch repairs and labor. I was notified the following day that my car was ready and that "My car did not possess streaming [redacted] audio." As I was departing work that same day to pick up my car I was called and told that my car was blowing fuses and that it would not be ready. The next day (11 July 2014) I called the dealership for an update and was told that my car was being looked at and that they would call me 4:30 PM to give me an update. At 4:30 PM no such call arrived and the service department was closed until Monday. I was called monday morning and was notified my car was ready. Upon receiving my vehicle I attempted to demonstrate that my car did, in fact, possess [redacted] Audio but the Service Advisor had left. The following day (today) I returned to the dealership in order to sign for the work performed and demonstrate that the Technician was in error. The Service advisor admitted that they were in error but then told me the Technician who had worked on my vehicle was no longer there. Upon receiving the bill the program manager claimed the $138.99 in labor for the "electrical diagnostic" was actually for the "Trunk latch repair estimate" which was already covered under "Replace trunk latch/electric diagnostic" ($221.40) I offered him additional time to make the corrections but he stated he could not because he had already "closed the work ticket."Desired Settlement: That the total amount of $138.99 be refunded due to the fact that the incompetence of the Technician rendered his or her service completely pointless. This is attributed to 3 main facts: That despite the fact that the Technician in question is a GM certified and trained mechanic he or she lacked basic familiarity with the vehicle in question. That despite the fact that it was acknowledged that said Technician improperly "diagnosed" the issue by claiming my car did not possess said feature there was no attempt to correct the charges for "labor" rendered. And finally, when notified that the bill still reflected a charge for "diagnosing the [redacted] issue" it was claimed that it was a simple error and the charge was really for "diagnosing the trunk latch" when the parts and labor were already charged in the amount of $221.40 elsewhere on the bill.

Review: My spouse and I were heading back from New England heading home to SC when our Envoy water pump died at a gas station and had to have it towed on Sunday. We all know it does not cost $901.75 to replace a water pump. We contacted several dealerships in VA, and Maryland as well as our repair place here in SC and they all told us how much the price of the pump would be to also include Labour, and amount of hours if they are an experience mechanic to work on and coolant. It was all $454-$500 certainly not $901.75. It doesn't take a rocket scientist to know they knew we were stranded and took advantage of that. I also shouldn't have taken"3.9" hours to put it in especially, if there wasn't any problems. I find this appalling! I have several Army buddies up in that area and I told them too about it, and they too are shocked to hear about it. I would have saved us almost $500 just to tow our car up to Maryland to have it worked on at a dealership there. The writer told us that it could cost almost $800 and when we saw the bill that it was over $900 that is nuts!Desired Settlement: We fill that they extremely over charged us by at $400. Because we were out of state, and they knew we were at their mercy.

Business

Response:

[redacted]

Regarding the complaint from [redacted] and their 2005 Envoy with 132,107 miles, the customer stated the engine had a rattling noise and possible a water pump issue, upon diagnosing the vehicle we found the water pump had internally failed causing the water pump to wobble, our service advisor [redacted] contacted [redacted] and explained the faliure and quoted him the price of the water pump repair and a coolant flush that we recommended in addition to the water pump. [redacted] agreed to the price he was quoted and authorized the repairs, with regards to the labor he was charged, a time of 3.9 hrs which included the diagnoises of .8, our labor times are in compliance with ALL DATA which is the standard and benchmark for our industry.

Attached you will find a pdf of the repair order showing the charges for each of the services that were performed.

Thank you

Fixed Operation Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] quoted my husband on the phone that it would be about $500 to fix it and far as him agreeing, he agreed to the $500, then to find out when we got there it was $901 and some change. They knew perfectly well they over charged us as we were stranded. Why is that our mechanic in our town even went on the gmc list of parts and it was a lot less than and other dealerships in the area quoted us a whole lot less. They overcharged us roughly about $400. My husband told them it was the water pump specifically. My husband knew from the start it was and told them it was indeed the water pump.

Regards,

Business

Response:

[redacted]

As I am sure that you are well aware that this story keeps changing originally it was our price was to high! I have attached [redacted] first statement: My spouse and I were heading back from (!(1) New England heading home to SC when our Envoy water pump died at a gas station and had to have it towed on Sunday. We all know it does not cost $901.75 to replace a water pump. We contacted several dealerships in VA, and Maryland as well as our repair place here in SC and they all told us how much the price of the pump would be to also include Labour, and amount of hours if they are an experience mechanic to work on and coolant. It was all $454-$500 certainly not $901.75. It doesn't take a rocket scientist to know they knew we were stranded and took advantage of that. I also shouldn't have taken"3.9" hours to put it in especially, if there wasn't any problems. I find this appalling! I have several Army buddies up in that area and I told them too about it, and they too are shocked to hear about it. I would have saved us almost $500 just to tow our car up to Maryland to have it worked on at a dealership there. (A)The writer told us that it could cost almost $800 and when we saw the bill that it was over $900 that is nuts! (A)

Here is [redacted] 2nd statemnet

(2) I am rejecting this response because: (A) [redacted] quoted my husband on the phone that it would be about $500 to fix it and far as him agreeing, he agreed to the $500,(A) then to find out when we got there it was $901 and some change. They knew perfectly well they over charged us as we were stranded. Why is that our mechanic in our town even went on the gmc list of parts and it was a lot less than and other dealerships in the area quoted us a whole lot less. They overcharged us roughly about $400. My husband told them it was the water pump specifically. My husband knew from the start it was and told them it was indeed the water pump.

[redacted] as you can see I have identified the changes in [redacted]s statement with the letter (A) which contradicts the previous complaint , so inclosed you will find the attachment of the original estimate sheet that [redacted] worked off from our technician, which clearly shows $850.00 as our Quote which matches the bill less tax and shop supplies

Thank you for your assistance in closing this matter.

Fixed Operation Director

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: when [redacted] had asked how much it would be before fixing it for the pump she gave him a quote of $500 for it, so he agreed at that point to fix it because we were out of town and pretty much at their mercy he stated to her. Then they told us after they called us on the phone and fixed the car it was around $800, when we saw the bill my husband asked her what the extra hundred was for and she said misc charges. He argued over the difference with her.

Regards,

Review: I had been researching and looking for a 2011-2012 Camaro with specific features in mind. Buying a used car means that you may not always get the exact car you are looking for but there were some things I could live with and some things I was willing to live without if need be. On February 22, 2013 after a week or so of back and forth with Lindsay Chevrolet they convinced me to come in and look at 2 different Comaro’s they had that caught my attention. At NO TIME was price an issue. Age and mileage/wear & tear was the only issue because I wanted to have a vehicle that was at least still under manufacturer’s warranty. The two vehicles at Lindsay were both 2010 models which immediately drew a red flag because I know what the standard GM warranty is. This is my 3rd GM vehicle and the countless numbers that have been in my family. My brother is a former GM sales & finance manager for almost 20 years. Even though BOTH vehicles were fewer than 16k miles(which is very good for the year) I still didn’t want to purchase out of warranty. I also was trading in my 750 series BMW which was in great shape no issues, all maintenance records from less than a month when I got an oil change. So I wasn’t in a big rush or need to trade it in. But I do have a few other vehicles so I was also willing to part ways with it given the right vehicle surfaced. I was assured numerous times by Sales person [redacted] and Sales manager at the time Jim (who apparently left the week after I purchased the vehicle) that the car I decided on was indeed still under manufacturer’s warranty and that it was also GM certified and that would add an additional 12mo. 12k Miles to the warranty. I also was assured that the vehicle warranty was accompanied by a 2 year 30k miles maintenance warranty(Free Oil Changes). This is and only this gave me comfort in purchasing the vehicle. I would NOT have purchased it without the impression that it was under warranty or had an additional warranty added to it and I made that completely clear to the sales staff.

About a week after I purchased the vehicle I had an issue with the rear right inner turn signal. It seems if sometimes if I closed the trunk to hard it would short out. A few hours later it may work(blink) again. I wasn’t sure if it was the bulb or a short in the wiring harness. So the next Saturday morning I took the vehicle back to Lindsey Chevrolet because I had to get the vehicle MD State inspected and I was returning the dealers copy of the inspection for the paperwork. I explained to [redacted] and the sales manager working about the issue with the bulb. They BOTH informed me that I should just take it to service because its was under warranty and they would take care of it. The service department was swamped that day and the service advisor asked did I mind staying a few hours until they got to it. I didn’t have the time so I asked him could I just buy the bulb and see if that was the issue. He then informed me that my car was under warranty and there was no need to purchase a $20 bulb and it would be replaced under the warranty at no charge. He then told me since it was GM certified that I could take it to and dealer closer home because he knew I live 40miles away from Lindsay Chevrolet. So that made since and that’s what I did. I made an appointment at [redacted] Chevrolet for the next Saturday which is about 3 miles from my house. Once I took it to [redacted] I was informed by the service manager there that the vehicle that I just purchased was not only out of manufacturer’s warranty but that the GM [redacted] report had no notation of extended warranty nor the 2 year maintenance warranty. He gave me a copy of the report and he also said that it may not had been in the system yet or inputted wrong but based on what they saw from the vehicle and mileage they as well thought it should be GM Certified and that it was and error on the dealerships behalf. I also was told that it had a recall that was not fixed while it was sitting on the Lindsay lot at the time of the recall because the service manager looked up when the vehicle was last registered. So needless to say the car did not get fixed because they didn’t want to charge me if it should be under warranty. I have attempted to call Lindsay countless times after I took the vehicle to [redacted] at least once a day. This is also when I found out that the original sales manager I talked too was no longer there. Every time I called I would get put on hold and then eventually transferred to one of the manager’s voicemail. I talked to the finance manager [redacted] on a couple times and he kept telling me that he would have to find my paper work. Which he never found or responded to me that he did. I opened dialogue with the new sales manager “JJ” and he wasn’t familiar with the deal but he tried his best to get the information he could. He even transferred me to service so that they could pull the car records to see if and when it was certified. I was told again by service based on the car, condition, mileage they were almost sure it was certified but they couldn’t pull any record of it and couldn’t figure out what happened. I kept getting told that someone would call me back the next day. And the next day I would have to call and go through the whole ordeal and story again with whomever so that they understood or I would get transferred to a voicemail again to leave a message. So im positive my trade is gone it’s almost been a month. But I had no reserves with bringing the car back and I made that clear. Then I get a call from a lady at Lindsay about my inspection sticker because my temporary tags where about to expire that Sunday and they claimed they hadn’t received it which I already explained (ABOVE) I had taken it to them two weeks prior. It apparently was sitting with the finance mangers paperwork which apparently found and I was waiting on him to call me back for and he never did. They was more concerned with keeping me in that car and getting me my tags to further complicate this issue of my vehicle not being under any warranty at all. This was on I think a Thursday and that Friday the lady from Lindsay over night my tags on that Saturday morning. I have not been contacted from any representative of Lindsay Chevrolet since. I have left messages to all parties I am familiar with at Lindsay and no response. And I am also now stuck with this vehicle and at my own expense of whatever goes wrong or happens to it. I don’t know what else to do. Or what type of resolution we could come to agree too. But I am all about doing good business and in this case I am feeling like I got robbed.Desired Settlement: At this point I would like to atleast have something comparable to the original warranty 2-3 years bumper to bumper and atleast the 2 year maintenance warranty or the value of it paid out to me so that one can be purchased.

Business

Response:

Dear [redacted],

[redacted]'s situation with his vehicle has been retified, as he contacted me with the issue on 04/24/2013. The car was sold as a GM Certified vehicle. After being contacted, I reviewed the vehicle's status as to certification.. Apparently someone had stickered the vehicle as a Certified vehicle without checking its status in our computer system. I then offered [redacted] a Platinum zero deductable warranty for 2 years double the coverage of the GM Certified warranty which he accepted. His start date on the warranty is 04/24/2013 to 04/24/15. Unfortunately numerous people on staff did not take care of his concern. When it came to my desk it was resolved giving him a much better warranty. The warranty on the Gm Certification would of been only 1yr or 12,000 miles whatever comes first.

Thank you,

General Manager

Review: I have two proble**. First I traded my 2009 jeep for a 2010 jeep and it was cosigned with my dad and they let me just buy the jeep without my father being there to sign off. We tried to take it back within a day after purchasing it but everyone I talked to said thats not how things work that they dont take cars back. I live in [redacted] virginia and I had drove to [redacted] 2 times to look at this car. So they said ok we can lower your payment but you are not getting your vehicle back unless you pay the $6700 dollars to us and then you will have two car payments which is my old one and the new one. We tried all we could to bring that one back and get my old one back they refused and it had only been a day. So after all this we brought it into the shop yesterday which was 11-4-13 and looked it over and the engine has a knock in it and its only been 3 days since I purchased it. So they sold me a vehicle that they knew had a knock in the engine and didnt fix it before hand. Right now it is at the dealer here in [redacted] and I beleive it is going to have a motor put in it and it only has 19000 miles on it. I didnt hear the knock until saturday and I thought it was normal but my father and a couple other guy looked at it and said yes that is a rod knocking or something internal so I had to carry it to the dealer and it is still under warranty so I still havent herd what is wrong with it I am waiting. My main concern is theses people broke the law my father told me that he was suppose to be there to sign off and they just sent papers home with me and told me to get him to sign and bring them back to them. We tried reasoning with them and they treated us like crap. All they wanted was a sale. They knew the engine was about to blow and they wouldnt let me come back and bring them there jeep and I get my old one back becasue I was dissatisfied.Desired Settlement: I want a them to pay for the vehicle or take it back and give me my jeep back. Or they can buy me a brand new one but this whole issue is rediculous I want that place checked out it seemed sketchy in the first place the managers were all rude.

Business

Response:

Dear **. [redacted],

Purchase:

**. [redacted] came in on 10/26/2013 to preview the 2010 Jeep [redacted]. **. [redacted] did not take delivery on the vehicle then, based on the monthly payment. **. [redacted] returned to the dealership Wednesday 10/30/2013, and we resigned all the Loan information and Trade information and agreed to the sale. We confirmed no less than three times customers's father( who was joint owner of trade) was ok with all of the trade information. **. [redacted] replied that his Dad was ok with trade. The $6100.00 referenced was the trade equity used to get the deal done with [redacted]. If he pulled the trade, **. [redacted] would be responsible for the down payment, so the amount financed would not change. The Trade Paperwork was brought back into the dealership days later signed by his Father.

Service:

**. [redacted] brought his vehicle to our service department on 11/15/2013. His concern was he heard a noise coming from the engine compartment. Our techician confirmed his concern. We immediatly contacted [redacted] Chrysler Jeep to have the vehicle sent directly to thier service facility, after thier inspection they also confirmed a failure in the engine. This vehicle is under the manufacture powertrain warranty, all parts and repairs are covered under this warranty. We contacted [redacted] Chrysler Jeep as of today 12/04/2013 and we have talked with the service advisor, **. [redacted] who has stated they are still waiting for a gasket set, and he has been updating daily **. [redacted] with the repair process.

If you have any questions, please let us know.

Sincerely,

Review: Made an appointment to go see a 2007 Chevy [redacted]. Upon looking at the truck I made notice of the condition of the front bumper to the salesman [redacted]. He said is was bugs on the bumper and the detail shop would take care of it. We were working on the deal and I asked why the vehicle wasn't being cleaned. I was told by [redacted] and his manager ** that it would go back to be cleaned after paperwork was complete. This I found to be odd because I was unable to inspect the bumper before I signed the paper work. Once everything was complete they brought out the truck and right away I told [redacted] the bumper wasn't good enough. He took it back, brought it back to me a short time later and it was in the same condition. I told him I was unhappy and didn't want the bumper in that condition. His response was that the detail shop would have had to use harsh chemicals or waxing machines but chose not to for fear of damaging the paint. I told [redacted] I would take it home, try to clean off the bugs and would let him know how I made out. I got home and soaked a wet towel and placed it on the bumper for about ten minutes. After that I wiped off the bugs only to fine the paint in terrible shape almost like it was subject to acid rain or something that ruined the paint. I called the dealership and the receptionist said I should speak to [redacted], then [redacted] the GM and then the owner [redacted] Lindsay. I was contacted by ** who in turn put [redacted] on the phone. [redacted] made light of the situation saying that I was happy when I left and that I bought the vehicle because I liked the type of vehicle and the options. That couldn't be further from the truth, I buy a vehicle because I like the vehicle, the options and the condition of the vehicle. I was told they would take care of it and they didn't. I offered to get the "bugs " off which I did and called them just as I said I would. I think their sales practices shouldn't be legal and I want my bumper repaired or I want my vehicle back and they can have the [redacted] back.Desired Settlement: I'd like to take the [redacted] back, get a loaner to use why they repair the bumper. Or I could take it to a local Chevy dealership and see if they can fix it or paint it and Lindsay can pay the bill. I say that because I live in [redacted], Maryland and it take me 1 1/2 - 2 1/2 hours to drive Lindsay. If they don't want to do that then the only resolution would be for me to take the [redacted] back to them and for them to give me back my trade. You shouldn't have to sign papers to see a clean vehicle.

Business

Response:

Hello, [redacted],

I spoke to the sales person [redacted] and his Manager. He has stated that he did tell the customer that he would buff the bumper. He will be contacting [redacted] to set up the appointment.

Hopefully that will resolve his concern.

Thank you,

Sincerely,

###-###-####

Review: I had my front brakes and rotors replaced by Lindsay on my 2008 Chevrolet Suburban in April of 2013. I paid more than average because this repair was done at a dealership, but I was ok with that because I wanted a quality job. While I was there they insisted I needed my rear brakes done as well, even though I was not experiencing anything that would indicate they were bad, such as the squealing and grinding that occur. At that time I chose not to have the rear breaks replaced, and my vehicle passed inspection without a problem. I had a trip planned in June, so I took my truck to [redacted] because I have a warranty on my rear breaks, and I figured they need changed by now. They told me the rear brakes were fine and would not need to be changed for 12,000-15,000 more miles. Now, my problem with Lindsay is the quality of work they did on my front breaks. From the time I brought it home, there has been a squeaking noise coming from the front of my vehicle every time I press the brake. There is also a shudder that occurs. I didn't initially think anything of it, and my husband does not drive my truck often. When he finally did drive it, he was very upset because we paid more than $700.00 for the repair. After him complaing about it for several months, I finally got the time to take the truck in and have them look at it. It literally sounds like my $40,000 truck is falling apart every time I stop. Not only did [redacted] in the service department come back and tell me the front breaks are fine, which I know they're not, but she brought me an estimate for almost $700.00 to change my rear brakes, flush the brake fluid, and turn my rotors. This is completely unacceptable. I just had my rear brakes checked in June, and I did NOT drive 10,000+ miles in 4 months. I don't need anything done to my rear brakes, and after the job they did on the front, I wouldn't pay them to do one thing on my truck ever again. My front brakes never made the noise they are making until Lindsay replaced them, and my back brakes are fine. They are just trying to get me to give them money for repairs I don't need, and I'm tired of it. This is the second time I have there and they have tried to manipulate me into having work done on my vehicle that I don't need. Not only are they trying to extort money out of me, they did not even fix whatever it is they did to my front brakes when they replaced them. On top of this, they returned my vehicle to me with low oil, even though they gave me a sheet that said it was full. Their business practices are unethical, and I don't think they care about maintaining the name of GM nearly as much as making a dollar.Desired Settlement: I would like the quality job on my front brakes that I should have gotten when I paid over $700 for the service in April. I should not hear my brakes when I stop, and I don't want to hear my front brakes anymore.

Business

Response:

Lindsay Service Director [redacted] has contacted [redacted] Kines on 11/11/13 @2:30pm regarding her brake concerns with her 2008 Surburban. [redacted] advised [redacted] to bring the truck in for him to inspect, they agreed upon wednesday at that time Lindsay will supply a loaner vehicle while the truck is in for the brake inspection, will update upon diagnoises.

Review: Sales issues and customer service issues. On Thursday, August 21, 2014 I spoke to Theresa S[redacted] at Lindsay Automotive who was helping me purchase a 2012 [redacted]. She agreed to fax the Buyer's Order over to [redacted] Credit Union who was giving me a loan. Theresa spoke to the loan officer who informed her that additional information was needed from the dealership so Theresa sent the additional information on Friday, August 22,2014. Later in the day my loan paperwork was finalized and I informed Theresa that I now had the money and that my husband and I would be there on Tuesday, August 26, 2014 in the morning to pick the vehicle up. On Saturday, August 23, 2014 I received a telephone call late Saturday from Theresa stating that they sold the vehicle even though she spoke to the bank directly and assisted with the paperwork in order for me to purchase the vehicle and knew that I had made arrangements to pick it upon on August 26, 2014.Desired Settlement: I would like for them to get the [redacted] back so I may finish purchasing it.

Business

Response:

Dear [redacted],I spoke to our Manager he has stated that we do give buyers orders to customers that wish to try to get their own financing. With that being said, we cannot hold vehicles while they are trying to get financing this is explained to all customers.We would like to have the opportunity to assist this customer with her purchase if we could. We will do our very best to get her the vehicle she is looking for.We also apologize for any inconvenience this has caused.Thank you.

Review: My husband and I drove an hour and 45 minutes away from our home to test drive a vehicle we had researched online that was available at Lindsay Chevrolet Dealership in [redacted], VA. The vehicle in question was a 2014 Chevrolet [redacted] which was priced at $23, 298. When we first entered the showroom we had to locate someone to provide us will service. My husband walked up to a **. [redacted] (**) who greeted us as we explained we wanted to take a look at a 2014 model [redacted]. He quietly said" I'm sick of these [redacted] in here" and stated he would find someone to assist us. We were then introduced to **. [redacted]. **.[redacted] provided us with excellent customer as he explained the new safety features that are now available on the vehicle and we proceeded to test drive the vehicle. After the test drive my husband and I decided that we would like trade in our older model [redacted] and buy the model we test drove if the dealership could offer us a a reasonable price for our trade in vehicle. At that point we informed **. [redacted] that we already had received financing for the new vehicle from our credit union and we only needed to know the trade in offer. [redacted] came back to ask for our keys to test drive the car that we would be trading in. When he returned he told us that he could only offer us $5,000 for our vehicle. Prior to coming to the dealership we looked up the Kelly Blue Book Value of our vehicle and the estimate they gave was close to $8, 000 and he went on to tell us that they could not be correct and that our vehicle was not worth anything. **. [redacted] also told us that the online price for the vehicle was not $23, 298 and insisted that it was $24, 098. He suggested that we gone online on our phone and check the price again. The price had indeed increased and cargurus.com had shown that the price of the vehicle that had not changed in 87 days has now magically increased the night we were in the dealership after we showed interest in the vehicle. Then **. [redacted] proceeded to inform us that we did not qualify to receive all of the incentives available so that we would qualify for the $24, 098 price that was now available for the vehicle. The website did not state that the listed price included rebates or incentives outside of the normal rebates that are available to all customers such as customer cash or allowance. This online price included a military discount, ** credit holders discount, cash allowance and customer cash. Aside from the price **. [redacted] also insisted that we must have our credit run in order to leave the dealer with the vehicle despite the fact that we already had our own pre-approved financing that would more than cover the price of the vehicle. **. [redacted] proceeded to run our credit offering us financing with a completely different financial institution with a much higher interest rate than that which was offered to us by our credit union. During this entire negotiation **. [redacted] spoke only to my husband assuming that the decision to buying the vehicle was solely up to him. Well in to this outrageous conversation he then apologized for only speaking to my husband about the financing even though the car was being purchased for my use. **. [redacted] tried to pressure us into accepting the financing they were offering instead of using our own credit union. We came in the dealership prepared to purchase the vehicle as long as the price that was being offered for our trade in was fair, our financing had already been taken care of so their was no reason to have our credit ran. **. [redacted] never took the time to build a rapport with us or even acknowledge me and he ruined our car buying experience by low balling us and by trying to pressure us into using their creditors. **. [redacted] made it seem as if all the research we did prior to coming into the dealership was incorrect and that his way was the correct way to do things. I just do not understand why he run or credit if we made it clear we already had a check for financing through our credit. The price of the vehicle was raised right after we began to show interest in the vehicle and their was a freight fee for almost $1,000 added to the vehicle which did not include the tags and taxes that must also be added to the vehicle. The advertised price was misleading and **. [redacted] was a snake in the grass looking to profit as much as possible from a military family. This dealership is in a area where roughly 60% of their customers base is military and government employees. I can only imagine how many people have been ripped off by them just because they were misinformed or are not knowledgeable about the car buying process.Desired Settlement: An apology is definitely in order and a lesson in providing better service is necessary. It is so easy to be truthful and nice to customers. When making such a big purchase a customer must feel as if they are receiving a quality product, that is priced fairly. They do not want to feel as if the price they saw is not being laced with a ridiculous amount of fees that were not clearly explained in your advertisement. If someone comes prepared to pay using another financial institution then its ok to tell them the better rate that you can possibly offer them but don't just run their credit without their permission and then come back with an insane offer that is well over the offer pre- approval they have already received. Sometimes your price could be the same as your competitors and people will continue to buy from you if your customer service is outstanding. Only advertise your prices as one that s available to all buyers one cannot assume that every person that looks at the vehicle is a service member or has a ** credit card. Never change the price on a customer right after they have shown interest in the vehicle. **. [redacted] needs to be trained in better sales tactics, he ruined the deal and after leaving the dealership I saw that I am not the first person to complain about him.

Inform me what the bottom line price of the vehicle is and offer me a fair price for my trade in.

Business

Response:

Hello [redacted],

I have researched their concern. I would like for you to know, that I have spoken to our ** & [redacted]. I have been told that a meeting was held with **. [redacted] in reference to a comment that the customer stated he heard.

In checking on the price difference, I was told that the incentives changed for that month, that is why there was a price increase.

We will be contacting the customer, and we will try to assist with their purchase.

We apologize for any inconvenience this has caused. We look forward assisting them in the future.

Thank you,

Review: I drove up from [redacted], NC to purchase a brand new 2011 Chevrolet Camaro convertible on 4-5-12. When I arrived the car was being detailed. After completing all the necessary paperwork I was ready to leave. The convertible top was still very wet from where the car had been washed. I drove back to [redacted], NC and immediately drove to my local Chevrolet dealership, [redacted] Chevrolet. I wanted to show the vehicle to the GM of the dealership and others who I have known through business dealings. Immediately upon exiting the vehicle I noticed there were marks throughout the convertible top. I had the body shop supervisor & employees inspect the vehicle and they determined that the "nap" of the top had been damaged from what appeared to be a power wash wand that was held too close to the top during detailing/washing. I immediately called & emailed my salesman, [redacted], to tell him. The manager of the body shop at [redacted] Chevrolet documented the damage and sent pictures to Lindsay Chevrolet. Lindsay Chevrolet never responded. Over the next few months I was passed around to supervisors who said "they would look into it." I emailed [redacted] several times as well as the Sales Manager. As a favor to me, my local dealership even offered to install a new top for free if Lindsay Chevrolet would ship it to them. I have spoke with the GM of Lindsay Chevrolet twice & he has failed to respond to my request.Desired Settlement: I want Lindsay Chevrolet to ship a brand new top to my local dealership. Due to the top being wet when I picked it up I was unable to see the damage. I drove directly to my Chevrolet dealership and upon arrival they noticed & documented the damage. If I didn't live 250 miles away I could walk into the dealership and attempt to rectify this in person but that is just not possible. I have a long standing local Chevrolet dealership that has inspected my vehicle, on the same day it was purchased, and concluded it was damaged prior to purchase. Out of a loyalty to me as a continuing customer with my other vehicles, my local dealership has offered to install a new top for free if Lindsay Chevrolet would ship it to them.

Business

Response:

Dear **. [redacted],

In reference to **. [redacted]'s request for a new convertible top for his Chevrolet Camaro. I spoke to our General Manager [redacted]. **. [redacted] stated that **. [redacted] called him eight months after the purchase of the vehicle. He told him at that time he could not help him with the top. He could not understand why he had waited so long to contact him. **. [redacted] approved a refund check for $745.00 for his freight as good will on April 12, 2012 another check was cut for the difference for his tag/tax on April 27, 2012. If he was having a problem with his top, it should have been addressed at that time.

We have a detail shop that cleans all vehicles and have never had any vehicles get damaged by cleaning. We do not use a pressure washer to clean or prep our vehicles.

We do recommend that he contacts Generals Motors at the CAC Customer Assistance Center at 1-800-chev usa where they can open a case file that would be forwarded to the Districk Manager of that region for thier review.

Thank you,

Consumer

Response:

To whom it may concern:

The response from the dealership is incorrect/false. Their response says I did not report the damage until eight months later. That is false. I called my salesperson right away...the same day/next morning after I purchased the vehicle. I then followed up with an email to him (copied below). You can see the date stamp on it & my mentioning me still waiting for his response, which obviously means he was previously advised of the damage. I also have copied his response to me, also dated, and also proving he knew of the damage.

As far as the money refunded to me, that has nothing to do with the damage. It was refunded to me because it was a fee that was never included in my original quote and was properly refunded because the salesman never notified me of it. And the reason I did not bring up the damage during that conversation is because I had already spoken to the Sales Manager who assured me he was taking care of it...another statement that was not true.

Review: Found a car on line that advertised the MSRP and the "Internet Price" with all the details and photos of the automobile. Spent time on-line instant messaging and then speaking to the saleman on the phone who set up a time for me to drive 30 minutes to see the new car. We discussed the "internet price" and at no time did the saleman mention qualifiers that need to be met to get the "internet price"- i.e. need to own a GMAC credit card, need to be former military, need to have [redacted] insurance, etc. etc.- no where on the splash page with the deal does it say anything about qualifiers. I spent 2 hours at the dealership before one of the managers came over to where the salesmans desk was to say "don't shoot the messenger- ha ha". The salesman knew from the time I arrived that I was expecting the "internet price". We discussed rebates that I would qualify for but at no time did he say that rebate eligibility would affect the "internet price".

General Manager gets involved and I showed him the ad and he points out vague language on the bottom of the 4th page (in much smaller lighter print) that says "We make every effort to provide accurate information, but please verify options and price before puchasing. All vehicles are subject to prior sale. All prices are special internet prices for in stock units only. All prices exclude freight $750-995, tax, tags and processing fee of $499. Interent prices include all applicable customer cash rebates. Not all customers will qualify for all rebates. Internet pricing is not compatible with special financing. All financing is subject to approved credit. Internet prices are valid based on manufacturer incentive program time periods, which vary by make and model. See dealer for details." Also, you don't get to see the fine print unless you click on the vehicle description- otherwise you see MSRP and Internet Price.

THIS IS A CLASSIC BAIT AND SWITCH TACTIC. Check out the ad for yourself:

These people are very unprofessional and are practicing unfair advertising to gain store traffic.Desired Settlement: Business needs to be clear in the ad that the "internet price" is contingent on qualifying for 7-10 different rebates that make up the "discount that drives the internet price". Lindsay's practice is probably illegal and against several Fair Trade laws and someday they're going to get fined.

Thanks.

Business

Response:

[redacted] has responded in the attached letter.

If you have any questions please let us know.

Thank you,