LinenTablecloth.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey refunded the charge for the tablecloths Thank You Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: on Monday the 19th a customer service manager reached out to me to assure me that the order would be taken care of and you provide me with a tracking number for my shipment that same dayI have still yet to hear anything from this company I have also reached out again two more times to see were my tracking number isI have tried the links on their website to live chat and you track my shipment and neither seem to be in working operation Not to mention they do not have a telephone number that you could ever reach anyone on! I am extremely disappointed and confused on how this company is still in businessOnly time they seem concerned that their customers are reaching out to him is, when I have to get the Revdex.com involvedI either need my tracking number or my money refunded Sincerely, [redacted]

I'm sorry for the missing tableclothsI can assure you, that was a mistake and not done intentionallyLike you've stated in your email, this is the first time you've had an issue with your orderMistakes do happen and we're sincerely sorry that your order was affectedI went ahead and refunded you for the missing tableclothsDepending on your bank, you should see the refund within 2-business days

I'm so sorry for the inconvenience and delays you've experienced with your order from usOur customer service team has been handling an extremely high volume of requests, which unfortunately has caused delays in correspondence with our customersI show that a replacement order has been made for the # - inPolyester Napkins Coral (Dozen)SKU: 17NPK-that were missing from your orderThe FedEx tracking # for this replacement order is: [redacted] ; Delivered: Sat 6/27/2:pmIf there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

I'm very sorry that our Customer Service representative was rude to youI would love to look into this issue and address it with the Customer Service Representative you were speaking withIn order for my to find the chat transcript, can you provide your email address, please?Thank you

Complaint: [redacted] I am rejecting this response because: The business has failed to provide the resolution indicatedThere has been no check issued as they said they would providePlease tell me what the next steps will beThank you,Sincerely, [redacted]

Thank you for your time and our apologies for the delayOur customer service team has been handling a high volume of requests which is causing a delay in correspondence with our customers'We will make sure that this cancellation request gets taken care of for you right awayPlease look forward to a refund confirmation email in regards

On behalf of LinenTablecloth, we would like to offer our sincerest apologies for the delayWhen you placed your order with us, you had every reason to expect that this order would be processed in a timely mannerWe want to assure you that the current situation is not our standard of serviceWe have had an unexpected increase in order volume along with a longer than expected period of reorganization in our warehouseWe have since made process and technology changes to increase efficiency during the shipping process in addition to tripling our warehouse staffingAll of the teams in our company are working tirelessly to process orders as quickly as possibleWe assure you that this is our top priorityWe greatly appreciate your patienceIf you have any questions about your order, please let us know

Hello, I'm so sorry that you did not receive your entire order! We did switch to a new Warehouse Management system and we encountered a lot of technical glitchesI'm showing that we already refunded your shipping charges and the remainder of your order is scheduled to be delivered to you on ThursdayAgain, I sincerely apologize that your order was affected by our technical glitches!

Hello ***, I'm very sorry for the delay in getting a response from our customer service departmentThey are doing their best trying to keep up with the incoming requestsI did speak with the warehouse manager and they will go ahead and cancel all of your ordersI will issue a refund for the orders as wellDepending on your bank, you should see your refunds within 2-business days

The company finally replied and sent me a FedEx prepaid mailing label to send back to them the wrong order and delivered to me the correct order This issue has been resolved Thank you for your assistance with my complaint

Complaint: [redacted] I am rejecting this response because: We just had to spend an additional $for rental table clothes to another company in addition to the $that we arleady paid to your company That's over $for table cloths To make matters worse, the company didn't even have the correct colors we needed for the table cloths so we have to settle for two different colors When you assured us via several chat conversations that we would receive the product It was only until yesterday that you informed us about your new warehouse system Why didn't you mention this before and we would have gone another route knowing that we needed these items as soon as possible That's why we paid the expedited shipping cost Our event is today, September 6th Delivery on September is 9th is absolutely too late Sincerely, [redacted] ***

I'm so sorry for the inconvenience and delayWe would be happy to accept a return of the order for a full refund to you

It was received todayEverything can be closed up Thanks

Hello, I'm so sorry that you haven't received your order yet! In our system, it shows that it has shippedIt must have been marked shipped by mistakeI went ahead and issued you a full refund for your orderDepending on your bank, you should see your refund within 2-business daysAgain, I'm very sorry that you never received your orderPlease let me know if you have further questions!Have a great day

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I was already aware of the company switching to a new platform, however my issue was the horribly rude customer service I received and the fact that you are acknowledging that your website had issues that many of your customers complained about and your customer service representative insisted that no one else was having an issue. I am sure logs of the chats that your agents have with customers are logged. The agent was extremely rude and the apology did not include anything about the my customer service experience Sincerely, [redacted]

Hello,I'm very sorry for the damaged item! And I do apologize that we only communicate via live chat and emailIn our policy, we do ask that customers submit a photo of the damages before we can make a replacementI was looking over the chat and email sent between you and Tracy and it appears that
she made you a replacement order for the damaged clothAccidents do happen and I apologize for were sent a damaged tablecloth. Please let me know if you have further questions or concerns.Have a great day

Hello, I'm very sorry that you were having issues placing an order on our websiteWe switched to a new website platform and our customers were experiencing a lot of issues on our websiteSince then, all issues have been fixed and customers are able to placed ordersYou are more than welcome to
try and place an order nowPlease let us know if you have further questions or concerns. Have a great day!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
My issue has been solved and I am very satisfied Sincerely *** ***