LinenTablecloth.com

I'm sorry we messed this up so badly. I fully appreciate how important it was for you to receive your order on time and there is no good excuse for the missed deadline. We have been going through an unfortunate period of reorganization in our warehouse since the staff was not able to keep up with...

order demand after we made some process and technology changes to help them focus more on accuracy during the shipping process. Unfortunately, our customer service team has been handling a higher than normal volume of requests which is causing delays in correspondence with our customers. All the teams in our company are working tirelessly trying to resolve these issues so our customers don't have to suffer from missed or incorrect shipments. I know this won't turn back time, but I can promise that we are still committed to providing an exceptional level of service. If there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They refunded the charge for the tablecloths Thank You Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

I'm sorry for the missing tablecloths. I can assure you, that was a mistake and not done intentionally. Like you've stated in your email, this is the first time you've had an issue with your order. Mistakes do happen and we're sincerely sorry that your order was affected. I went ahead and...

refunded you for the missing tablecloths. Depending on your bank, you should see the refund within 2-5 business days.

On behalf of LinenTablecloth, we would like to offer our sincerest apologies for the delay. When you placed your order with us, you had every reason to expect that this order would be processed in a timely manner. We want to assure you that the current situation is not our normal standard of...

service. We have had an unexpected increase in order volume along with a longer than expected period of reorganization in our warehouse. We have since made process and technology changes to increase efficiency during the shipping process in addition to tripling our warehouse staffing. All of the teams in our company are working tirelessly to process orders as quickly as possible. We assure you that this is our top priority. We greatly appreciate your patience. If you have any questions about your order, please let us know.

Complaint: [redacted]
I am rejecting this response because:...

on Monday the 19th a customer service manager reached out to me to assure me that the order would be taken care of and you provide me with a tracking number for my shipment that same day. I have still yet to hear anything from this company I have also reached out again two more times to see were my tracking number is. I have tried the links on their website to live chat and you track my shipment  and neither seem to be in working operation.  Not to mention they do not have a telephone number that you could ever reach anyone on!  I am extremely disappointed and confused on how this company is still in business. Only time they seem concerned that their customers are reaching out to him is, when I have to get the Revdex.com involved. I either need my tracking number or my money refunded. 
Sincerely,
[redacted]

Hello, I'm very sorry you were not given the answers you needed for your order. I would love to look into this for you. May I have your order number, please?Thank you.

Revdex.com:This issue has been resolved.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:
The business has failed to provide the resolution indicated. There has been no check issued as they said they would provide. Please tell me what the next steps will be. Thank you,Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: We just had to spend an additional $512.40 for rental table clothes to another company in addition to the $345.53 that we arleady paid to your company.  That's over $800 for table cloths.  To make matters worse, the company didn't even have the correct colors we needed for the table cloths so we have to settle for two different colors.   When you assured us via several chat conversations that we would receive the product.  It was only until yesterday that you informed us about your new warehouse system.  Why didn't you mention this before and we would have gone another route knowing that we needed these items as soon as possible.  That's why we paid the expedited shipping cost.  Our event is today, September 6th.  Delivery on September is 9th is absolutely too late.
Sincerely,
[redacted]

Hello, I'm very sorry that your order was delivered to the wrong address. If your order is too large to go out with USPS, we have no choice but to ship the order with UPS. If the order goes out with UPS, UPS automatically adjusts your address to a physical address if they feel like they know...

your physical address. A claim has been filed with UPS for the missing package. Are you able to send us a message to [email protected] with Attention Alexis in the subject line so I can look into this further for you? I want to make sure you can get your items in time. I look forward to hearing from you.Have a great day!

Complaint: [redacted]
I am rejecting this response because:I was already aware of the company switching to a new platform, however my issue was the horribly rude customer service I received and the fact that you are acknowledging that your website had issues that many of your customers complained about and your customer service representative insisted that no one else was having an issue. I am sure logs of the chats that your agents have with customers are logged. The agent was extremely rude and the apology did not  include anything about the my customer service experience 
Sincerely,
[redacted]

Hello, I'm so sorry that you haven't received your order yet! In our system, it shows that it has shipped. It must have been marked shipped by mistake. I went ahead and issued you a full refund for your order. Depending on your bank, you should see your refund within 2-5 business days. Again,...

I'm very sorry that you never received your order. Please let me know if you have further questions!Have a great day.

Hello,
 
Thank you so much for your assistance. Please CANCEL this request. I was able to get the RMA I was requesting.
 
Sorry for any inconvenience.
 
Regards,
 
[redacted]
 
complaint # [redacted]