LinenTablecloth.com

On behalf of LinenTablecloth, we would like to offer our sincerest apologies for the delayWhen you placed your order with us, you had every reason to expect that this order would be processed in a timely manner. We want to assure you that the current situation is not our normal
standard of service. We have had an unexpected increase in order volume along with a longer than expected period of reorganization in our warehouse. We have since made process and technology changes to increase efficiency during the shipping process in addition to tripling our warehouse staffingAll of the teams in our company are working tirelessly to process orders as quickly as possible. We assure you that this is our top priority. We greatly appreciate your patienceYou can track your order with *** with Tracking #: ***If you have any questions about your order, please let us know

On behalf of LinenTablecloth, we would like to offer our sincerest apologies for the delayWhen you placed your order with us, you had every reason to expect that this order would be processed in a timely manner. We want to assure you that the current situation is not our normal
standard of service. We have had an unexpected increase in order volume along with a longer than expected period of reorganization in our warehouse. We have since made process and technology changes to increase efficiency during the shipping process in addition to tripling our warehouse staffingAll of the teams in our company are working tirelessly to process orders as quickly as possible. We assure you that this is our top priority. We have issued a refund for the shipping cost paid for expedited processing, (Refunded amount of $onlineTransaction ID: "***")Please let us know if you would like a return authorization to return the order for a full refund. I know this won't turn back time and get you your order when you need it but I can promise that we are still committed to providing an exceptional level of serviceIf there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

The company finally replied and sent me a FedEx prepaid mailing label to send back to them the wrong order and delivered to me the correct order.
This issue has been resolved.
 
Thank you for your assistance with my complaint.

Hello, I'm so sorry for the delay in your orders. I just spoke with the warehouse and they will be making sure both of your order ship today. You should receive an email with the tracking information later this evening.Have a great day.

Thank you for your time and our apologies for the delay. Our customer service team has been handling a high volume of requests which is causing a delay in correspondence with our customers'. We will make sure that this cancellation request gets taken care of for you right away. Please look forward...

to a refund confirmation email in regards.

Hi [redacted], I'm so sorry for the delay in responding to your requests. Your order has shipped out! You can track your shipment progress for order # [redacted] with tracking number [redacted] on UPS.com. Have a great day.

Hello [redacted], I'm very sorry for the delay in getting a response from our customer service department. They are doing their best trying to keep up with the incoming requests. I did speak with the warehouse manager and they will go ahead and cancel all of your orders. I will issue a refund...

for the orders as well. Depending on your bank, you should see your refunds within 2-5 business days.

It was received today. Everything can be closed up.
 
Thanks

I'm very sorry that our Customer Service representative was rude to you. I would love to look into this issue and address it with the Customer Service Representative you were speaking with. In order for my to find the chat transcript, can you provide your email address, please?Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Also, thank you to Linen Tablecloth for resolving this.
Sincerely,
[redacted]

Hi [redacted], I'm so sorry for the delay in your shipment! I just spoke with the warehouse and they will be shipping the missing 9 tablecloths today so you should have them by the end of this week. We will send you the tracking information later this evening. Please let me know if you have further...

questions!Have a great day!

Your order was processed and shipped out with [redacted] with the 3-day Express Saver from our Memphis, TN warehouse. I show that the order was delivered today, Fri. 6/12/15, (the guaranteed delivery date). Please let us know if we can assist you further, and have a great day and a wonderful event!

Hello, I'm very sorry for the delay in responding to your requests. I just spoke with the warehouse and your order will be leaving the warehouse today. We will update you with the tracking information as soon as we receive it.

Hello, I'm so sorry that you did not receive your entire order! We did switch to a new Warehouse Management system and we encountered a lot of technical glitches. I'm showing that we already refunded your shipping charges and the remainder of your order is scheduled to be delivered to you on...

Thursday. Again, I sincerely apologize that your order was affected by our technical glitches!

Complaint: [redacted]
I am rejecting this response because:1. I have attached my last 4 invoices and credit card charges including the one in question, as you will clearly see from the previous 3, they all were quoted in CA funds. After the order is submitted it show the US conversion amount that will appear on the bill at the end, the US amounts pops up after the order is submitted.2. If the prices is in US funds, why is there a warning about the exchange rate, customer will know that they are looking at US prices.Attention: Canadian Dollar (CA$) rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual exchange rates may vary.3. I have ordered from this company for many years and this is the first time this has happened. I was talking with a customer service representative that day online and was told they were having technical issue and they were trying to fix the website. I am most disappointed that they would not even look into my concerns, they just kept saying that the charges is in US because it's a US company, as a returned customer it's obvious that I would have known that, and would have known what was done in the past. If there was a change and the prices are now listed in US then they should have removed the warning so it's clear that what we see is the US and not CDN funds. I would appreciate a call from someone explaining what happenedSincerely,
[redacted]

Hi [redacted],I'm sorry for the delay in responding to your requests. I'm showing that the rest of your order shipped out on the 15th via UPS with tracking number [redacted]. They are expected to arrive tomorrow.Please let me know if you have further questions!

Complaint: [redacted]I am rejecting this response because: I have already rejected the order and it has been back at there warehouse since 5/12/15. If they really wanted...

to resolve this the $56.98 would be back in my account by now. They still aren't providing customer service!!
If Revdex.com only sends what we wright back and forth, then why do I need to use you? Do you realize I submitted a complaint on 4/30/15 to you? If this is how quick they respond to anyone, what will you do about it?
Sincerely,[redacted]

I'm so sorry for the inconvenience and delay. We would be happy to accept a return of the order for a full refund to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I'm so sorry for the inconvenience and delays you've experienced with your order from us. Our customer service team has been handling an extremely high volume of requests, which unfortunately has caused delays in correspondence with our customers. I show that a replacement order has been made for...

the # 2 - 17 in. Polyester Napkins Coral (1 Dozen)SKU: 17NPK-010140 that were missing from your order. The FedEx tracking # for this replacement order is: [redacted]; Delivered: Sat 6/27/2015 2:08 pm. If there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating.