LinenTablecloth.com

Hello, I am so sorry that you received the wrong linens! I just found your emails that you sent to our support team and I just replied to let you know that we will get this issue rectified for you!

I'm sorry we messed this up so badlyWhen you placed your order with us, you had every reason to expect that this order would be processed in a timely mannerI want to assure you that the current situation is not our standard of service. We have had an unexpected increase in
order volume along with a longer than expected period of reorganization in our warehouse. We have since made process and technology changes to increase efficiency during the shipping process in addition to tripling our warehouse staffingAll of the teams in our company are working tirelessly to process orders as quickly as possible, and I assure you that this is our top priority. If there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating!

Hello ***,I'm so sorry for the price change! We normally do price updates in the middle of the nightHowever, it looks like they changed the price while you were trying to place the order.For the inconvenience, I went ahead and refunded you the extra $Depending on your bank, you should
see the refund within 2-business days I hope we do not have this issue in the future and it will be brought to our Product Managers attention.Again, I do apologize! Please let me know if you have further questions or concerns!Have a wonderful day!

Revdex.com:I am closing this complaint, however, I am still not in agreement
Sincerely,
*** ***

I'm sorry we messed this up so badlyI fully appreciate how important it was for you to receive your order on time and there is no good excuse for the missed deadlineWe have been going through an unfortunate period of reorganization in our warehouse since the staff was not able to keep up
with order demand after we made some process and technology changes to help them focus more on accuracy during the shipping processAll the teams in our company are working tirelessly trying to resolve these issues so our customers don't have to suffer from missed or incorrect shipmentsI know this won't turn back time but I can promise that we are still committed to providing an exceptional level of service. I show that your order was delivered yesterday, Wed 5/27/8:pm, and have attached the *** shipment informationWe have also issued a refund for the expedited shipping cost for the order, (Refunded amount of $onlineTransaction ID: "***"). If there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***

Hello, I am sincerely sorry that we were unable to get your order to you in time for your eventWe were not aware that our new warehouse management system was going to prevent our customers from receiving their packages in timeFor the inconvenience, you are more than welcome to return the order once you receive it for a full refundWe will waive all shipping fees and restocking feesIf you are wanting to return, please fill out a return request form on our website and in the comment section, please note that Alexis authorized all fees to be waivedOnce that have been submitted, our customer service department will generate you a label to send them backAgain, I do apologize that we were unable to fulfill your order in a timely mannerPlease let me know if you have further questions or concerns. Have a great day

Hi ***I'm so sorry for all the inconvenienceI show that the order return has been receivedAlthough I am unable to refund the original *** transaction, I can send a refund payment through *** to your ***@frontier.com address or send out a check refund paymentPlease advise, and again my apologies

Hello, I'm so sorry for the mistake! It appears that the gold sequin tablecloth was out of stock so a refund was processed for that itemI spoke with the warehouse to check on the silver sequin tablecloths and it appears they are all white so they were mislabeled from the factoriesI will go
ahead and issue a refund for the rest of the order and you can keep the white sequin tableclothDepending on your bank, you should see your refund within 2-business days.Again, I do apologize for this error! If you have further concerns, please let me know!Have a great day!

Hello ***, I apologize for the confusion with your orderOur CA website shows US prices and charges in USD since we are based in the United StatesOnce the payment is sent to your bank, they are converted over to CAD which the conversion rate will then apply to your order

Complaint: ***
I am rejecting this response because:Alexis, you and I spoke yesterday concerning thisI never provided a physical address to your company or UPSSo I can appreciate the fact that an effort was made but NO ONE contacted me concerning my address, nor is your ordering process specific about the need of a physical address for deliveriesYou, Amanda and Ruth made it your point to blame me for this wrong deliveryNo one has offered a sufficient resolution such as a reshipment or refundI submitted a request for a call back and no one has calledYou submitting a trace with ups is not a sufficient resolution to this issue
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I'm sorry we messed this up so badlyWhen you placed your order with us, you had every reason to expect that this order would be processed in a timely mannerI want to assure you that the current situation is not our standard of serviceWe have had an unexpected increase in
order volume along with a longer than expected period of reorganization in our warehouse. All the teams in our company are working tirelessly trying to resolve these issues so our customers don't have to suffer from missed or incorrect shipmentsI know this won't turn back time and get you your order when you need it but I can promise that we are still committed to providing an exceptional level of serviceIf there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Our apologies for the inconvenience and delay you experienced with this order from us. We have been going through an unfortunate period of reorganization in our warehouse since the staff was not able to keep up with order demand after we made some process and technology changes to help them
focus more on accuracy during the shipping processAll the teams in our company are working tirelessly trying to resolve these issues so our customers don't have to suffer from missed or incorrect shipmentsI know this won't turn back time but I can promise that we are still committed to providing an exceptional level of serviceIf there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.The order number that was requested is ***.However, at this point the order has already been cancelled and resolution was unsuccessful
Sincerely,
*** ***

I'm so sorry for the delay you experienced with your recent order from us. We have been going through an unfortunate period of reorganization in our warehouse since the staff was not able to keep up with order demand after we made some process and technology changes to help them focus
more on accuracy during the shipping processAll the teams in our company are working tirelessly trying to resolve these issues so our customers don't have to suffer from missed or incorrect shipmentsI know this won't turn back time and get you your order when you need it but I can promise that we are still committed to providing an exceptional level of service. Email correspondence was sent in regards to the order on Apr 10:am and the tracking information was provided on Apr 10:amOrder was delivered Tues 4/14/11:am. If there is any other way we can be of service, please let us know and I'm very sorry that we made your shopping experience with LinenTablecloth so frustrating

***, I apologize but I was unable to find any correspondence between me and you in our email systemI'm sorry that you were blamed for UPS delivering the package to another addressA claim with UPS has already been filed however, I would love to talk to the warehouse to see if we are able to ship another order out for you for no additional chargeAre you still needing the products for your event?