Liquidity Services Inc

Hi,Here is the complete information about the site, my cr, and sale numberAlso note that I opened case with that companyThey recently informed me that since I asked my credit card company to get me the refund for disputed amount, they will close my accountMost probably the reason they cant find my record is because they have deleted my account. http://www.govliquidation.com/cr: ***COMPANY NAME: Digitware systemSALE NUMBER: ***case number: ***INVOICE NUMBER: ***

July 20,
Dear *** ***,
Liquidation.com is in receipt of the response submitted by *** *** ***In her response, *** *** states that she remains dissatisfied with the replies provided by our company to her initial complaint
*** *** states that the Liquidation.com dispute team has ruled incorrectly in considering her claim and has does not agree that she received swim shorts of quality fabricShe also says that “swim shorts mean swim short material not fake swim shorts of fabric not suitable for human wear”Finally, she stated that she cannot resell the items she receivedOur dispute department has communicated with *** *** regarding her denied dispute and explained that the item sample *** *** sent in matched the auction listing as there was no specified type of material or sizes on the manifest or auction listing, therefore the claim could not be validated
In deciding *** ***’s claim, our disputes department took in to account that *** *** received swim shorts in assorted colors as the auction listing stated
We regret that *** *** does not find the material and range of sizes acceptable; however, we stand by our decision to deny the dispute based on the evidence provided
Regards,
Thank You,
Amanda O***
Compliance Associate
Liquidity Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They keep sending the same response and do not care about their customers or people who have been scammed
Regards,
*** ***

April 1, Dear *** ***,We appreciate the opportunity to review and respond to the claims associated with *** ***’s auction participation.All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as
well as upon placement of their bidsOur records indicate that *** *** agreed to the Terms and Conditions at the time of registration and when *** *** placed a bid on Government Liquidation’s website.*** *** bid on Lot *** from Event ***, a safeThe event opened on January 21, and closed on January 23, *** *** placed a bid amount of $on January 22" at 5:p.m(Eastern Time)The high bidder placed a bid amount of $and was awarded the property on January 23rd at 5:p.m(Eastern Time)Supporting documentation has been included along with this response letterOur records do not indicate that the auction was extended or that any technical issues occurredNevertheless, all auction participants must determine the details of the auction and participate accordingly, Section of the Terms and Conditions relays the bidder’s responsibility if changes do occur to any auction listing:
Each bidder is solely responsible for checking the Site or taking such other actions as are appropriate to learn of changes to a Listing, including changes to a closing date or timeWe will not be responsible for notifying any buyer of a change in any ListingThe buyer bears the sole risk of transmitting bids so that such bids are received prior to close of the Online AuctionWe will not accept a bid that is received after an Online Auction is closedHowever, as previously mentioned, the auction in which *** *** placed a bid did not have any changesBased upon the information mentioned above, Government Liquidation is unable to further accommodate *** ***’s requestAgain, Government Liquidation wishes to thank you for allowing us to address the claims mentionedRegards,
Cary H.
Corporate Paralegal Liquidity Services, Inc

April 10, 2015*** *** ***Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: *** *** ***, ID# ***Dear *** ***,Please accept this response to the complaint filed by *** *** *** with the Revdex.com *** *** described
concerns he had as a buyer on our website, stating that Liquidity Services was in violation of a buyer’s purchase agreement for transaction ID *** *** *** believes that our company is in breach of this contract because he was unable to receive a refund for withheld taxes; however, his reseller certificate has since been applied to the transaction.*** *** was the winning bidder of an auction for a lot of mixed customer returns purchased via Liquidation.com He was pleased with his purchase; however, he did not receive a refund on his sales taxes paid on the transaction *** *** said that he had been reassured by a Liquidation.com employee that his reseller certificate could be applied retroactively after it was filed since he had indicated his eligibility to the company.After reviewing *** ***’s complaint and contacting the appropriate internal parties, we have decided to process a refund for the $tax payment to *** ***’s account Please allow time for the payment to be processed and entered into the account.We apologize for any inconvenience experienced by *** *** and appreciate his cooperation and patience in settling the matter in his favor.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc

August 27,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-3404
RE: *** *** ***, ID# ***
Dear *** ***,
Please accept this response to the complaint filed
by *** *** *** with the Revdex.com*** *** described concerns he had as a warranty customer, stating that Liquidity Services, Incwas in violation of buyer’s warranty agreement for his *** tablet computer*** *** believes that our company is in breach of this contract because he was unable to receive a properly working computer.
*** *** purchased an *** tablet with a 90-day warranty serviced by Liquidity ServicesOn January 2, he started a warranty claim because his computer was not able to charge or power onThe unit was sent for repair and then returned to him on January *** *** then contacted our service personnel to notify them that the unit was experiencing other problems including the screen flipping upside downAnother repair attempt was made on March The computer was then sent back to *** *** from the repair facility on March Unfortunately, the computer appeared to be in even worse condition than beforeIn addition to having the screen flipping problem, the computer was now stuck in an Administrative mode that would not allow applications to runFurther, the computer had been improperly packed and was allowed to shift loosely in the box upon return, with the back not attachedNext, *** *** was told that a replacement would be appropriate and was instructed to send his computer to another facility and await the replacementThe replacement was not delivered as promised
According to the transaction detail, there was not a suitable replacement available at our warehouse so an internal order was placed for a proper unitHowever, it does not appear that the order had been filledAfter bringing this matter to the attention of our warranty service personnel they sent an apology to *** *** and planned to send him a replacement tablet via overnight shipping.
We regret that *** *** had a poor experience with the warranty services provided by Liquidity ServicesOur company handles the customer service portion of the warranty contract while another business partner handles the repair and replacement servicing portion of the warranty contractWe ask that *** *** confirm that he has received a working computer recentlyWe apologize for the delay in resolving the matter
Regards,
Cary *H***
Corporate Paralegal
Liquidity Services, Inc

November 25, *** *** *** Revdex.com K Street, NW, 10th Floor Washington, DC 20005-RE: *** *** ***, ID# *** Dear *** ***, Liquidation.com is in receipt of the response submitted by *** *** ***In his response, *** *** states that he is dissatisfied with the reply provided by our company to his initial complaint*** *** claimed that the items she purchased from Liquidation.com were grossly misrepresented as “High Quality” merchandiseShe did not believe that the items were high quality and requested a refundShe provided photos in support of her claimOur disputes team reviewed the photos and found them to be consistent with the auction advertisingTherefore, her claim was deniedIn her most recent response, *** *** restated that the advertising described the merchandise as “High Quality” and provided an MSRP of $1,She said that she would not have bid on the auction without the description givenShe said that the cheap, plastic glasses that comprised part of the lot could not be considered high qualityIn deciding this matter, our disputes team relied upon the objective measures given in the auction listing, including the number of sunglasses (100) and the types of sunglasses (assorted, including some brand names)“High quality” is a subjective term that falls within the bounds of advertising promotionTherefore, we cannot evaluate the dispute based on subjective measuresWe regret that *** *** remains unsatisfied with our response; however, we stand by our decision to deny the dispute based on the evidence providedRegards, Cary *H*** Corporate Paralegal Liquidity Services, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much for your help with this matter.
Regards,
*** *** ** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]Complaint: ***
I am rejecting this response because: I called to tell them about the issue and they asked me to file a dispute knowing it was past the hour time periodThey indicated I was not the only Buyer having these problems If that is not the case then why did they "investigate" the disputeTimeline of Communication with Liquidation.com
October 31: "We have received your dispute claim for transaction *** (auction ***) and will begin conducting an investigation regarding the information you submitted."
My Comments: Why do a "careful and thorough investigation" if I am already outside their dispute window? Note, as well, that the reason for denying this dispute has nothing to do with being outside their hour dispute policy I was denied for insufficient data On November I provided them with more dataNovember 10: "After a careful and thorough investigation, unfortunately your dispute claim cannot be honored for the following reasons: Dispute Denied: Insufficient supportThe support provided does not properly validate the claimIn many disputes involving functionality issues or defective merchandise, still pictures cannot properly validate a claimWe therefore encourage (when applicable and/or possible) small video(s) to be sent as an attachment via WMV(*** media video) file for example, or a valid link for an unlisted *** video, to ***This will assist in a more efficient and accurate resolution for a dispute. A reopen request may be forwarded for approval within a reasonable amount of time providing proper support is supplied to validate investigationPlease be advisedThere is no guarantee the initial dispute resolution is to be overturnedIf no additional support is received, the dispute will remain closed."
November 14: I sent additional detailed pictures proving the items had no transceivers per my disputeNovember 20: They respond, "Unfortunately, the dispute for transaction *** will remain denied as our warehouse has confirmed full shipment..."
The missing transceivers are the most expensive item in the refurbished *** Home Theater Sound System selling on eBay for $though you can get them for $from *** directly of ours were missing At minimum, this is a replacement cost of $to make the sound systems we purchased functionalWe can sell that entire system for about $when it has the transceiversNotice again that they investigated by asking the warehouse workers/handlers of these items (who also may have stolen them...I don't really know) if they shipped them out Really? When your investigation concludes with the people who may have taken these transceivers and/or whose job performance is on the line being the voice that establishes that everything was done properlythen you've really got a serious conflict of interest problem.Your investigation is to ask the people who would have had the opportunity to take these items if they took them They said they didn't steal them so now the "thorough and careful investigation" is over
Here is the truth:
1) We called about the missing transceivers after the hour time frame and were still asked to file an official dispute We did2) An apparent investigation of some sort was conducted initially and our dispute was denied due to "insufficient support" not that we were outside of the hour window3) We are told on November that "a reopen request may be forwarded for approval within a reasonable amount of time" This is Liquidation.com giving us permission to continue this dispute which is already way, way past the initial hour dispute policy window This time they put it in writing4) We reopen the request on November and provide absolute proof of missing transceivers This additional proof is above and beyond the proof they already had5) November the claim is denied because the people who shipped the items said everything was shipped and the dispute was outside the hour window anyway.
This could have been so easily resolved by a customer oriented company At this point, we would like transceivers
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
I sent numerous notes and calls to liquidation services I got the run around and a different answer each time I think closing my account is badIf I had not complain to Revdex.com they would have kept running me in circles to keep me from getting my money That is not the way to run a business. Complaint: ***
I am rejecting this response because:
Regards,
*** ***

November 21,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** *** ***, ID# ***
Dear *** ***,
Please accept this response to the complaint filed by ***
*** *** with the Revdex.com*** *** described concerns she had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of a buyer’s purchase agreements for transaction IDs *** and *** *** believes that our company is in breach of these contracts because one dispute was denied and she was unhappy with the amount of the partial refund on the other dispute
Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of furniture items in Returns condition purchased via Liquidation.comOn October 3, she filed a dispute with our Customer Relations Department asserting that the merchandise she received was not in the condition listed by the seller in the auction listing and that she was missing unitsShe said that she was missing a box of shelving for her bookshelf and that several other furniture items were scratched or brokenShe provided supporting photos
Regarding Transaction ID ***, *** *** was the winning bidder of an auction for a lot of furniture items in Returns condition purchased via Liquidation.comOn October 3, she filed a dispute for this transaction asserting that her purchase was not in the condition advertised by the seller in the auction listingShe said that one of the items, a trashcan, had been received with large dents on each side and that the box was torn
Our disputes team reviewed *** ***’s claims separatelyFor Transaction ID ***, they concluded that it could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows:
Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing
Further, the auction specifically states in its advertising, “Return furniture may reflect signs of use, wear and damage including cosmetic defects and structural damage including but not limited to bent frames, broken, cracked, stained, damaged or missing pieces and incomplete or partial sets.” This is consistent with the description and photo support provided by *** *** and suits the condition code purchased
Regarding Transaction ***, our disputes team decided to honor the dispute with a partial refund for one unitThe trashcan item was worth 8.07% of the MSRP of the lotTherefore, we calculated 8.07% of the $winning bid, plus the appropriate percentage of shipping and fees, as the partial refundThe amount of $was processed to *** ***’s account on October
We regret that *** *** was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace
Regards,
Cary *H***
Corporate Paralegal
Liquidity Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This company will come up with any and every reason to deny a dispute. If they are claiming that the ties were as listed they should have no problem in accepting the return and refunding my moneyThey are fully aware that the ties are not in the condition as listed in the auction which is further proof of why they don't want to accept the ties back. "Shelf pulls" should have tags. Out of ties only of them had tags and that in itself is absolutely ridiculous. This company is clueless when it comes to customer service
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This company is allowing their customers to be scammed by sellersI bought this lot with the intent of reselling the items individuallyThey were sold to me as swim shortsThey are not swim shorts as they are made out of thin rough cotton, are not linesd and many have no tags insideNone of them have tags attached as in the picture nor drawstringsI cannot resell them as swim shorts because they are notI can't even sell them as shorts due to the poor qualityAt best they could be hung as decorations, but are not fit for human wearI spent $including shipping for a box of what was supposed to be resellable swim shortsThe seller even said they could sell for $a pairThey cannot be resold as human clothing, so I am out all of my moneyI was lied to as to what I was buyingI don't know of anyone who would pay for what I was sent, as it is unusableI will have to throw the box away, becuase there is nothing I can do with itYou cannot sell something as clothing when it's not.
Regards,
*** ***

From: *** ***
Date: Fri, Nov 21, at 11:AM
Subject:
To:
"***"
hello *** my name is *** * *** complaint number ***.the reason for my email is to inform you of my intent to retract my previous clam of a misplaced shipment by the liqudation.com..there was a mbetween *** and LIQUDATION.COMabout my package valued at over 400.dollars.*** admit that they were the one's who sent my package to the wrong place back on 10/18/2014.liqudation.com did NOT,mis-place the package,*** did and they are in the process of refunding me my money..thank u
for your time

Please accept this response to the complaint filed by Mr*** ** *** with the RevDex.comMr** *** described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction
ID ***Mr** *** believes that our company is in breach of this contract because he does not agree with the refund amount. Mr** *** won an auction for one lot of two (2) *** ILCE60000L/S Interchangeable Lens Cameras on Liquidation.comOn July 15th, a warranty claim was filed for one of the cameras with our Customer Relations Department asserting that there were screen/lines going through the view finder and LCD screenThe repair documents were sent to Darlene ***, MrDa Silva’s client that he sold the camera to. Our warranty instructions advised to return all units received and Ms*** returned the item as well as an additional unit, a *** *** lens, that was not included as part of transaction *** between Liquidation.com and Mr** ***Ms*** may not have been aware of how the package was built as Mr** *** sold to herOur customer relations department was also unaware of the sale of the *** lens to Ms*** from Mr** ***. As such, the return instructions were not modified. Due to the repair process being prolonged, our customer relations department decided to process a refund at the per unit price of $as there was two cameras included in transaction *** and only one camera was sent in for repairOn 7/20, our customer relations department informed Mr** *** that we could only refund the amount of the camera as extra lens that was included was not purchased from Liquidation.com, therefore, we could not provide a refund for. When we tried to refund the amount of $418.50, it failed because Mr** *** initiated a claim with his financial institution at that point. Mr** *** was instructed by *** to return all units for transaction *** for a full refund and provide them with a tracking numberThe tracking number provided to *** was that of the label our customer relations department had provided to ship the camera to the repair facility. The incorrect tracking number was provided to ***. At this time, Mr** *** has a pending refund with *** to refund his total amount and has possession of one cameraLiqudation.com has received back the repaired camera with additional *** * *** *** *** *** Washington, DC United States T ###-###-#### F ###-###-#### www.LiquidityServices.com lens unit and is willing to return to Mr** *** if the *** pending refund is cancelled and a confirmed tracking number is providedAt that time, Mr** *** will have both cameras and his additional lens and the funds will be settled. Further, Mr** ***’s Liquidation.com account was deactivated due to the chargeback filed with ***Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it. We regret that Mr** *** remains dissatisfied with our response, but we hope that we have provided some clarity regarding our disputes process and current position. Regards, Amanda O*** Compliance Associate Liquidity Services

October 15,
*** *** ***
Revdex.com
K Street, NW, 10th Floor
Washington, DC 20005-
RE: *** *** ***,
ID# ***
Dear *** ***,
Please accept this response to the complaint filed by ***
*** *** with the Revdex.com*** *** described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID *** *** believes that our company is in breach of this contract because she did not receive the auction items she purchased
On September 29, *** *** was the winning bidder of an auction for a lot of ladies clothing items in Used and Shelf Pulls condition purchased via Liquidation.comThe seller did not ship the merchandise within a four-day period so Liquidity Services contacted *** *** to ask if she wanted to cancel the transaction or wait for the seller to complyShe indicated that she did not want to cancel and pointed out that the seller had conducted several other auctions of the same merchandise since her auction had ended
After several attempts by Liquidity Services to get the seller to send the merchandise, *** *** contacted us on October to ask for a cancelation of the transaction and a full refundThese goods had been scheduled to be shipped directly from the seller location so we did not have possession and could not complete the saleWe cannot compel sellers to ship merchandise, but we do assess a monetary penalty for non-completed auctionsTypically, this penalty is an effective deterrent, but it was not enough for *** ***’s purchase unfortunatelyA full refund of $was paid to the buyer’s account on October as requested
We apologize for any inconvenience experienced by *** *** and consider the matter closed with the refund payment
Regards,
Cary CH***
Corporate Paralegal
Liquidity Services, Inc

May 22, 2015Dear *** ***,Liquidation.com is in receipt of the most recent response submitted by *** *** ***In her response, *** *** states that she remains dissatisfied with the replies provided by our company to her initial complaint.*** *** continues to maintain that the auction listings of some sellers on Liquidation.com do not properly represent the items available for auction biddingShe also says that the auctions both caused her to bid upon items which she may not have bid upon and to overbid on some other auctions.We have maintained that we lack grounds to overturn completed auctions where the sellers have met the obligations stated in their auction advertisingIn her most recent response, *** *** has focused upon the number of auction photos provided as a confusing metricShe says that sellers who post that many photos of merchandise for illustrative purposes are misleading potential auction bidders.With this in mind, we would like to review this seller practice with the idea that we may update our policies to disallow it, if it is deemed reasonably misleadingWhile a potential policy change would not have a direct effect upon *** ***’s transactions, since those auctions were correct under the current policies, our disputes team would be open to provide further considerationThis is not a guarantee that a previous decision would be overturned, but it would be an important consideration in favor of *** ***'s position.We respectfully ask for additional time to give proper consideration to *** ***’s most recent request to review the number of illustrative photos attached to auction listingsWe will provide an update within days after *** ***’s acknowledgment.Regards, Cary H Corporate Paralegal Liquidity Services

March 7, 2016Dear *** ***In re-reviewing *** *** * ***’s reply, we realized that we originally stated that he was bidding on the re-listed inventory under Auction ID ***, but that was an oversight and typographical error*** *** is not currently bidding on the re-listed inventory which is under Auction ID ***Note, this auction, Auction ID ***, is scheduled to close on March 9th and is a standard auctionThe highest bidder at the close of a standard auction is the winner, regardless of the dollar amount of the winning bid.In terms of the *** ***’s claim regarding the original auction, auction ID ***, all buyers agree to the Terms and Conditions prior to participating in the auctionAs previously stated, Liquidity Services can withdraw the sale of any assets offered up to the time the assets are removedSection from the Terms and Conditions addresses the removal of assets and is posted below for your reference and understanding.Reservation of RightsWe reserve the right to withdraw any Assets offered for sale up to the time the Assets are removedIf this occurs, our liability is limited to return of the purchase price paid, if any, for the AssetsWe reserve the right to accept or reject all bids or ordersFurther, in order to limit risk to our marketplace, we reserve the right to limit the bid or order amounts proposed by you, either alone or in the aggregate.As indicated above, assets may be withdrawn a saleAuction ID ***, which *** *** participated in was removed in accordance with the Terms and ConditionsBased upon the information mentioned above, Liquidation.com considers the matter closed.We wish to thank you for allowing Liquidation.com a chance to address *** ***’s claim

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
MrH*** has stated that my warranty claim would need to have been initiated prior to end of the 90-day warranty period in order for them to honor it Had this stipulation been in the text of the warranty, I would find his response acceptable However, that is not in fact what the warranty says The warranty text provided with the product (attached) is quite clear on what should be covered: "In the event that
the Product exhibits a defect in workmanship within the Warranty period,
Liquidity Services, Incwill facilitate the Warranty services
applicable to the Product." The warranty makes no statements about when
the Purchaser must contact Liquidity ServicesI would like to point out that MrH***'s response did not indicate the source of this additional stipulation, which I have not been able to find anywhere in the warranty The business has also never contested the date of the defectAs my laptop exhibited a defect within the warranty period, and the warranty says this is covered, I would like Liquidity Services to fix the laptop
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***