[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THEY did NOTHING to resolve this matter I had to take matters into my own hand and contact my credit card co to handle this for me liquidation.com is a scam co that did NOT mix up the jeans and shorted me, instead did a bait and switch They should be dealt with so other consumers are not frauded out of their money as I ALMOST was.F- to this company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where did this person get their informationThis is typical cover up responseI will clarify for this ***I did check the shipping rates on both auctions and found the shipping cost to extremely high for such a small shipmentThis is when I went further into researching the shipping possibilities of combining the shipment for items purchased from the same seller in the same location knew this before bidding, hence the reason for the phone call to customer service where I was told twice it would be combinedIt wasn'tI was instead told on a third phone call it would not be combinedThen I received an email from Liquidation.com stating that I better pay for the auction or I would be charged a cancellation feeSo I had no choice but to pay for the auctionAfter paying for them transportation informed me that they now cannot combine shipmentThis company is the worst I've ever seenI will never do business with them againIn fact I had another purchase that was not what they advertised, the seller took care of it before I even heard from these guys.See emails below Auction Purchase [redacted] * < [redacted] > Jun to melissa.gierin., publicrelations, sultana.ali To Whom it may concern: I have been waiting for customer support to combine shipping for two auctions from the same seller, Trans# [redacted] and # [redacted] , per your web site and per the separate phone conversations Today I receive an email saying that I would be charged a $cancellation fee if they are not paid forI want to pay for these, but they have not been combined for shipping as I was toldI am new to Liquidation.com and have completed one purchase and was planning on using Liquidation.com as a source for product, however, my buying experience has been very poorI would appreciate it if you could assist with this matter [redacted] ###-###-#### Payment Past Due for Transaction ID [redacted] Inbox x [email protected] Jun to me Dear ***,Your payment for pc/ Wholesale Lot (Credit Card Knife) with Retail Package and box is past dueThis auction was invoiced days agoPlease remit payment as soon as possible to avoid a cancellation fee of $ Thank you[redacted] Transaction Detail [redacted] Transaction ID: [redacted] Total Auction Amount: USDBuyer's Premium: USDShipping quote: USDSales Tax: USDTotal Amount Due: USD [redacted] Instructions for Domestic First Time Buyer [redacted] Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main [redacted] In order to submit payment by [redacted] , log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ( [redacted] )Please remember to include your transaction ID# in the wire Once the funds have been sent, we require that a confirmation be faxed to ###-###-#### Name of Bank: [redacted] Bank Address: [redacted] *** Name of Account & Beneficiary: Liquidity Services, Inc ABA (Routing) number: [redacted] Account number: [redacted] Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time[redacted] General Information [redacted] View your invoice: [redacted] Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.comL Street, NW 6th FloorWashington, DC 20036Phone: ###-###-#### Payment Past Due for Transaction ID [redacted] Inbox x [email protected] Jun to me Dear ***,Your payment for pc / Lot (Credit Card Knife) Thin Folding Wallet Size, Great Gifts is past dueThis auction was invoiced days agoPlease remit payment as soon as possible to avoid a cancellation fee of $ Thank you[redacted] Transaction Detail [redacted] Transaction ID: [redacted] Total Auction Amount: USDBuyer's Premium: USDShipping quote: USDSales Tax: USDTotal Amount Due: USD [redacted] Instructions for Domestic First Time Buyer [redacted] Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main [redacted] In order to submit payment by [redacted] , log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ( [redacted] )Please remember to include your transaction ID# in the wire Once the funds have been sent, we require that a confirmation be faxed to ###-###-#### Name of Bank: [redacted] Bank Address: West 33rd St, New York, NY Name of Account & Beneficiary: Liquidity Services, Inc ABA (Routing) number: [redacted] Account number: [redacted] Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time[redacted] General Information [redacted] View your invoice: [redacted] Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.comL Street, NW 6th FloorWashington, DC 20036Phone: ###-###-#### Request for consolidation TID [redacted] Inbox x Transportation Department [email protected] via [redacted] Jun to me Unfortunately, since the transactions have been paid fro we can not consolidateWe apologize for the inconvenienceSincerely, Customer Support ::: [redacted] * < [redacted] > Jun to Transportation How convenientIi was threatened with a cancellation and a fee of $if I did not pay within hours, but you guys took days to address this after you told me you would consolidate itI have filed a complaint with the Revdex.com alreadyYou guys are a terrible company to do business withBelieve me when I say, I will blog, email, call, write, and any other type of means in spreading the word on how bad you conduct businessTransportation Department We apologize for the inconvenienceIf you would have given us a call before Jun [redacted] * < [redacted] > Jun to Transportation You have to be kidding meI did call, timesI was told it would be handled the first two times, the 3rd time I was told a supervisor would call me and no one calledthen got a notice to pay for the items or I would be charged $to cancel each transactionI was hung up on the 4th timeI even called the CEO and still haven't heard back from himYou guys ***Transportation Department via [redacted] Jun to me We do apologize for the inconvenienceOnce the transactions are paid for we are unable to consolidateAt this time we are unable to further assist youSincerely, Customer Support ::: [redacted] Click here to Reply or Forward Regards, [redacted]
August 22, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that Liquidity Services, Incwas in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he did not receive the items he purchased [redacted] was the winning bidder of an auction for a lot of [redacted] GPS and [redacted] in Returns condition purchased via Liquidation.comOn May 1, his wife picked up a package from our Plainfield, Indiana warehouse that was thought to include this merchandiseHowever, when he was inspecting the items at home, [redacted] noticed that the wrong package had been provided to his wifeHe contacted our customer service department to discuss the matter and arranged to return the package for the correct merchandiseThen on May 13, he traveled back to our Plainfield, Indiana warehouse to drop off the incorrect package and to pick up the correct packageHe was not given the corrected package even though he had confirmed a week earlier that it was ready for pickupTherefore, [redacted] requested a full refund in his complaint [redacted] filed a chargeback dispute on the transaction to reclaim his moneyChargebacks are specifically prohibited under the Liquidation.com user agreement that [redacted] signed when registering with our websiteHis action triggered a de-activation of his Liquidation.com user account as a resultChargebacks are not allowed because the buyer typically maintains possession of merchandise without providing the funds to pay for itHowever, that is clearly not the case in this instance because [redacted] never received the proper merchandise and even returned the mistakenly provided items to our warehouse There appears to have been a missed communication between our customer service personnel and warehouse personnel that caused [redacted] to seek alternate recourseThe transaction record shows that [redacted] contacted customer service, made arrangements to return the mistake package and confirmed that his correct package was ready for pickupTherefore, [redacted] may have his Liquidation.com user account re-activated if he wishesHe needs to reply to this letter indicating his wish and await further instruction, if any We apologize for any inconvenience experienced by [redacted] and hope that we can settle the matter amicably Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
March 20, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint [redacted] claimed that the items he purchased from Liquidation.com arrived in a condition other than advertised in the auction listingHe provided photos in support of his claimOur disputes team reviewed his dispute and found that his evidence did not support his claims that the merchandise he received was not in Shelf Pulls condition Items that are designated as Shelf Pulls have received increased handling as the original retailer has tried multiple attempts to move the productItems such as these are sometimes placed in large bins for customers to dig throughOnce these types of items are finally pulled from the sales floor, they are then usually sent to a central or regional warehouse for processingIn transit, they are not often packed with care and may incur additional cosmetic damages to the packagingUpon arrival at the warehouse, each case could be opened to confirm that the game CD is still intact and not broken or removedThere are thousands of Shelf Pull items that would be processed through a warehouse so if a game manual fell out occasionally, it would not be unexpected as the crew must inspect and sort very quicklySo the fact that the games were opened does not in itself disqualify them as Shelf Pulls merchandise [redacted] assumed that these items would not have been opened, but that does not correspond to our definition of Shelf Pulls which states that the packaging can differ substantially (i.ebeing opened) Further, the “Not for Resale” stickers could have been placed on the top game unit of a stack of games that had been removed from the sales floor and set aside in a back room prior to shipment to a warehouse for liquidationThe stickers would merely indicate to other shifts of workers that any underlying items should not be put back out onto the sales floorOur definition also mentions that stickers may have been placed on the product We regret that [redacted] remains unsatisfied with our response; however, we cannot reject a legitimate sale of Shelf Pulls merchandise due to customer expectations when liquidated lots undergo excessive handling as a matter of regularityTherefore, we stand by our decision to deny the dispute based on the evidence provided Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is the same answer as received before, instead of addressing the description of the item, which was misleading at best, they are addressing the quality of the items, which is not at disputeIf the auction describes phones then I should receive a phone, not a phone cover or phone screen Regards, [redacted]
May 24, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] ***, ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by ** [redacted] *** with the Revdex.com** [redacted] described concerns he had as a buyer using the [redacted] store operated by Liquidity Services, Inc** [redacted] believed that our company was in breach of this contract because he has not received an acceptable solution via the product warranty, but he has since received a full refund ** [redacted] purchased a refurbished [redacted] desktop computer, but the unit began experiencing freezing issuesHe suspected that the problem was caused by overheating of the unit, so he contacted our company to initiate a remedy via the 90-day warrantyHe then sent the computer for repair, but it was returned to him without being repaired by our repair partner** [redacted] wants a replacement unit or refund for his purchase The warranty claim was initially denied by our repair partner because it was determined that the problem was caused by physical distress to the unitPhysical damage is not covered by the warranty so the computer was returned without any attempted repairSince our company did not have photo evidence of the damage, our customer service department contacted ** [redacted] to arrange a solutionWe agreed to provide a refund upon return of the unit** [redacted] returned the unit to us and a full refund of $was processed to his account on May We apologize for any inconvenience experienced by ** [redacted] and consider the matter closed with the refund payment Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was NOT damage to the laptop and therefore it is NOT possible to see damage in the photos I reject this finding and ask that the photos be annotated and returned with 'damaged' areas In addition, I reject the proposal that weeks of use may result in cracked glass This is simply not a reasonable expectation of a customer for this product Regards, [redacted]
November 21, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns she had as a seller on our website, stating that Liquidity Services, Inchad not properly paid her for completed transactions; however, the matter has since been resolved [redacted] sold a lot of cosmetics items on Liquidation.com on September That Transaction ID [redacted] would have paid $to her in an October check; however, in the meantime another sold auction had received a buyer dispute (Transaction ID [redacted] )When a dispute is filed on an auction, $is withheld until the dispute is resolvedThis is why [redacted] ’ check was $less than she expectedAfter resolution of the buyer dispute on Transaction ID [redacted] , the $was released to [redacted] and paid on October 23, which was after her Revdex.com dispute filingWe include paperwork with our payments to describe the payout calculationsWe apologize for any inconvenience or misunderstanding experienced by [redacted] and consider the matter closed with the funds disbursementRegards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
Beware! It's the wild, wild west on this! I made a rather large purchase of items that were described as "shelf pulls." By liquidation.com's definition (and everyone else's definition), shelf pulls are typically returned merchandise, or unsold overstock merchandise, with tagsThe items I received were USED, no tagsMany had stains, rips, tear, and were clearly usedI filed a dispute, Liquidity Services offered to do nothingThey won't even abide by their own product definitionsThere are other, better sites to buy from! Be careful! The product descriptions are short, vague, and the company does not police what is sold
Liquidation.com has reviewed this case, and while we sympathize with the buyer, the auction did list the merchandise correctlyConsumer returned merchandise from this seller is clearly stated on the listing as "Customer Returns = units may not have been tested and are sold as-isUnits can have operational and/or cosmetic problemsUnits may not be working, have missing items, defective/damaged, cracked LCDs, functional with cosmetic blemishes, or fully functionalUnits can exhibit a wide range of conditions that can differ substantially from the original manufacturing." Thus, these lots should expect to see aspects of the merchandise missingFurthermore, the buyer claims the listing did not state the model number of these units, when it was listed in the manifest of the auction* [redacted] (also attached)Model number of each item in the lot was ***The pictures within this auction showed a white [redacted] , which was only in circulation from the manufacturer from - 2011, which was a key sign that these units were not recent modelsIt was also brought to our attention on 9/28/that the buyer had been contacting the private seller regarding the dispute resolution for Transaction ID [redacted] We reminded the buyer our non-circumvention policy, which applies to all users, buyers and sellers, on Liquidation.comThis policy is located in our Terms and Conditions (https://www.liquidation.com/register/registration/terms)
January 6, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Better Business Bureau [redacted] described concerns he had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied.Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of urbeats and powerbeats headphones in Returns condition purchased via Liquidation.com On November 27, he filed a dispute with our Customer Service Department asserting that the merchandise he received was not in the condition advertised by the seller and grossly misrepresented by the seller in the auction listing He also said that he was missing items of merchandise Of the items he received, [redacted] said that none of them were sent in their original packaging and that most of them had torn wires [redacted] provided photo support for his claim and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the items had been properly represented as Returns by the seller The units were noted as “Untested” in the auction listing, indicating that they had not been inspected for operation These headphones were simply customer returns Further, Returns merchandise is allowed to be sent without original packaging as referenced in the below definition of Returns that was available on the auction listing (bold emphasis):Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of external hard drives in Returns condition On December 1, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing and was not in the condition advertised He said that the photos in the auction did not show the actual items sent and that the items received were used, salvaged, and dirty [redacted] provided photo support for his claimOur disputes team also denied [redacted] ’s claim on this transaction The merchandise described fell within the broad parameters for condition of customer returns merchandise As companies are less restrictive with customer returns, they can exhibit a measurable degree of abuse in some cases This merchandise lot appears to have rested closer to the lower end of the range than the higher end of the range; however, the items were still properly identified The photos provided for the auction were illustrative of the brand and type of merchandise offered.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc
August 25, Dear [redacted] ,We appreciate the opportunity to review and respond to the claims associated with [redacted] 's auction participation.All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as well as upon placement of their bidsOur records indicate that [redacted] agreed to the Terms and Conditions at the time of registration on Tuesday, April 23, Agreement of the Terms and Conditions also occurred when [redacted] placed his winning bid on Sale ***, Lot [redacted] (Friday, April 4, 2014) on Government Liquidation's websiteThe lot's description advertised was advertised as, 1,lbs(approx) of 5.56mm Fired BrassHead stamp ***Property is on (1) pallet with (2) metal drums approximately X X and the container is included in the weight of this lotMutilation not requiredMaterial located at [redacted] Army Depot, in ***, TexasPreview available prior to start of the sale, by appointment only and is recommendedLoad out by appointment only, with a hour notice required.Our records indicate that [redacted] did not preview the property as recommended in the lots descriptionIn addition, [redacted] removed and signed for the property without objectionThe following excerpts of the Terms and Conditions pertain to preview and removal:8:H Either you or your agent will be required to sign for all material in the presence of a GL representative (unless otherwise approved by an authorized GL agent) prior to removing property8: I You or your agents are responsible for property count and verification of lots purchased at the time of removalIf the property is not acceptable for any reason, do not remove itSubsequently, [redacted] filed a claim, citing a material/description misrepresentation [redacted] disputed lot [redacted] claiming that, the “Material received was not as describedHalf of my order is usable and is [redacted] headstampsWe only use [redacted] to process and cannot use the [redacted] at all for our conversionsIn our conversion process the [redacted] headstamp brass will not consistently/properly size to blackout to run reliably, we do not use any other brass besides LC for this reason”On May 14, 2014, [redacted] was informed that his claim was being processed and would take approximately business days or longer for a resolutionA copy of this communication is enclosed.Government Liquidation determined that [redacted] 's claim was not valid and an approval of his refund request ($2,560.00), could not be approved do to the following reason: [redacted] removed lot [redacted] from the site personally and signed the removal invoiceThe Terms and conditions expressly state that “You or your agents are responsible for property count and verification of lots purchased at the time of removalIf the property is not acceptable for any reason, do not remove it"Once a lot is removed from our site and signed for as correct a claim/refund request cannot be approved as the property is no longer in Government Liquidationspossession.A copy of the signed invoice has been enclosed.We have additionally included Section 4:D excerpts & from the Terms and Conditions below.DYOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY "AS IS" AND IN A USED CONDITION"ACCEPTANCE"AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REOUIREWE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE PROPERTY, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE PROPERTY IS FREE FROM LATENT DEFECTSYOU ACKNOWLEDGE THAT WE ARE NOT A MANUFACTURER OF THE PROPERTY, OR ANAGENT OF THE MANUFACTURER, AND THAT THE ONLY EXPRESS WARRANTY WITH RESPECT TO THE PROPERTY IS THAT OF THE MANUFACTURER, IF ANY YOU WAIVE ANY AND ALL CLAIMS AGAINST US AND THE SELLER FOR DAMAGES, LOSSES, COSTS, INJURIES, PENALTIES, EXPENSES, ATTORNEYS' FEES AND LIABILITIES OF WHATEVER NATURE WHETHER IN TORT, CONTRACT, WARRANTY OR STRICT LIABILITY, INCLUDING THOSE RESULTING FROM INJURIES OR DEATHS OF PERSONS AND DAMAGES TO PROPERTY RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE USE, CONDITION, OPERATION, TRANSPORTATION, SERVICE, POSSESSION, RENTAL OR SALE OF THE PROPERTY, LOSS OR LIABILITY RESULTING FROM NEGLIGENCE, BREACH OF WARRANTY, PARTS, LABOR, DELAY OR BUSINESS INTERRUPTION BY YOU OR THIRD PARTIES, DELIVERY DELAYS, WORKSTOPPAGES, FAILURE TO WARN, OPERATIONAL DEFICIENCIES OR FAILURES, BREAKDOWNS, STRIKES, ACTS OF GOD, UNAVAILABILITY OF THE PROPERTY OR OTHER CAUSE (WHETHER THESE CAUSES AREAVOIDABLE OR NOT) CAUSED IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY BY YOU, US, YOUR OR OUR EMPLOYEES, YOUR OR OUR AGENTS OR THIRD PARTIES (COLLECTIVELY, "SPECIFIED CLAIMS")UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO YOU OR ANY OTHER PARTY, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US AND THE SELLER HARMLESS FROM AND AGAINSTANY AND ALL SPECIFIED CLAIMS.D:PROPERTY DESCRIPTIONS: The information and descriptions found in the advertising materials for specific sales are not guaranteedWe neither assume responsibility nor make any warranty regarding the sale's contentsCondition codes, National Stock Numbers (NSN), Local Stock Numbers (LSN), National Item Identification Numbers (NIN), and Scrap Condition List (SCL) codes are provided as received from the DLA Disposition Services as assistance to our customersWe do not guaranty the accuracy of this informationIt is your responsibility to verify an item's information and description, including but not limited to, product condition, estimated weight, count, measure or other factors that determine the bid priceInformation provided by us is not guaranteed and should not be considered as a substitute for your due diligence and physical inspection of the propertyBased upon the information mentioned above, Government Liquidation will be unable to accommodate [redacted] 's request.Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned.Regards, Cary H Corporate Paralegal Liquidity Services, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I kindly request Liquidity Services provide instructions for how to redeem this agreement Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because Liquidation's rules stated that there was only one account per household or businessI do not share a household or business with the other customer, only a shipping addressThey could have asked for my driver's license or tax returns to validate thatI would have changed my shipping address if Liquidation had told me that their policy extended to that requirementInstead, they cut me off without warning, so that I could not even view my own ordersSubsequently, one of my orders arrived and was salvage instead of returns, and was entirely different itemsI was unable to provide proof about the original order to Liquidation because they had locked me out of access to my account historyThis made the process very complicated, but they eventually approved my return, sent me a return shipping label, but I cannot access the return label because, again, my account was deactivated, and I am getting no response when I request that they send me the return label as an attachment instead It was just a very rude way of doing businessThey could have blocked shipments until the matter was resolved, or some other civil way of handling itIt is not as hard as Liquidation seems to think, to simply be courteous and accommodating while still maintaining their rulesAlso, the rules should be stated more clearly, since my situation did not match the unauthorized situations their terms of service describe and their Revdex.com response references Regards, [redacted]
January 7th, Dear [redacted] , Please accept this response to the complaint filed by [redacted] [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied [redacted] was the winning bidder of an auction for one lot of new selfies sticks & Mounts for [redacted] & More on Liquidation.comOn December 11th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was missing units [redacted] stated “I received through USPS today a [redacted] 18x13xcarton containing selfie sticksI was expecting selfie sticks as shown on the auction specificationI am expecting the rest sent to me ASAP or a refund of: half of the auction price ($114.50) plus half the shipping cost ($10.00) for a total of $I prefer receiving the balance of the selfies.” Our disputes team reviewed [redacted] ’s claim and concluded that the auction listing was properly listedThe auction description clearly states the following: Lot includes: Selfie monopod telescoping stick (pcs) Universal phone mount (pcs)As such, his claim was deniedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The liquidation team is sidestepping the question/problem about how their auctions are listedFor the auction in question and all other auctions by the same seller on liquidation.com the only information on which to base value are the pictures and listed MSRP There is no other information available on these auctions that can be used to judge their valueThere is no other amount of research that can be performed to determine the value of these lotsWhat liquidation is telling me is that I cannot use pictures or MSRP to determine the value of the lotsTherefore what other purposes are the MSRP and pictures provided for other than to mislead the buyerPlease tell me what other research I could have done to know that they were going to send me items that were not representative of the pictures or MSRP that was listed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The facts as outlined in the response are not factual a.) The seller had issues with their telephones at the pick up location, and I was not able to make a timely pickup due to this b.) I notified the seller of the problem at their main location c.) I was informed by the site manager that no matter what I was told or did, he did not intend to grant an extension d.) I contacted [redacted] dispute resolution in an attempt to resolve the problem by third party e.) It was Sole decision of the Sellers representative to refund my money I was told at once either forgo my money or he would terminate my account f.) I made an offer of phone records to show that I attempted to contact them g I sent emails showing attempt to contact and a response by an employee, who I was told should not have responded hI have been a good customer with Government Liquidation in the past and made arrangements to accommodate them on pickup at different locations around the country I All the merchandise purchased is donated to homeless shelters free of charge without any tax deductions The merchandise is needed immediately at the time of purchase The purchase was for a tent to be used as a bad weather shelter They were told the merchandise was needed as soon as possibleThis is not an isolated instance with Government Liquidation, the internet is filled with horrible practices Being the sole source of US disposition disposal they should be held to a fair business dealing practices Regards, [redacted]
[redacted] , Upon further review, we have honored your claim for the [redacted] & the [redacted] Those units are worth 12.39% of the lot value and we ask that you allow 1-business days for the funds to reflect in your accountThe refund has been pushed through our system today, 12/The total refund amount processed is $876.61.Unfortunately, we couldn't honor the other units mentioned in the dispute because they are properly listed as returnsReturned merchandise were assets sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working orderThe majority of returns, however, do have some operational and/or cosmetic problemsDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.gfrom a customer back to a store or a centralized warehouse), they can show signs of further handlingTimestamped products, such as food, supplements, car seats, and refrigerators, may be expiredReturns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Thank You,Liquidation.com
June 24, 2015Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services did not honor his bid for auction ID [redacted] *** [redacted] believes that our seller denied his bid due to his bid amount[redacted] bid on an auction for one lot of 7, [redacted] Bobblehead items on Liquidation.comThe sale closed on June 5th and [redacted] contacted our customer service team the next business day to inquire about the sale as he had not yet received an invoice.After a thorough review, [redacted] was notified by our customer relations management that there was a listing error for auction ID [redacted] and unfortunately, the lot would not be sold and had been removed from the websiteAs such, an invoice was not generated as the items were not soldDue to this listing error, all bids from all buyers participating in the sale were voidedPer our terms and conditions, we reserve the right to review, edit or remove any Listing that we believe is inaccurateAlthough listing errors are infrequent occurrences, Liquidity Services may immediately remove a listing to review and ensure accuracyWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards,Amanda O***Compliance AssociateLiquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THEY did NOTHING to resolve this matter I had to take matters into my own hand and contact my credit card co to handle this for me liquidation.com is a scam co that did NOT mix up the jeans and shorted me, instead did a bait and switch They should be dealt with so other consumers are not frauded out of their money as I ALMOST was.F- to this company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Where did this person get their informationThis is typical cover up responseI will clarify for this ***I did check the shipping rates on both auctions and found the shipping cost to extremely high for such a small shipmentThis is when I went further into researching the shipping possibilities of combining the shipment for items purchased from the same seller in the same location knew this before bidding, hence the reason for the phone call to customer service where I was told twice it would be combinedIt wasn'tI was instead told on a third phone call it would not be combinedThen I received an email from Liquidation.com stating that I better pay for the auction or I would be charged a cancellation feeSo I had no choice but to pay for the auctionAfter paying for them transportation informed me that they now cannot combine shipmentThis company is the worst I've ever seenI will never do business with them againIn fact I had another purchase that was not what they advertised, the seller took care of it before I even heard from these guys.See emails below Auction Purchase [redacted] * < [redacted] > Jun to melissa.gierin., publicrelations, sultana.ali To Whom it may concern: I have been waiting for customer support to combine shipping for two auctions from the same seller, Trans# [redacted] and # [redacted] , per your web site and per the separate phone conversations Today I receive an email saying that I would be charged a $cancellation fee if they are not paid forI want to pay for these, but they have not been combined for shipping as I was toldI am new to Liquidation.com and have completed one purchase and was planning on using Liquidation.com as a source for product, however, my buying experience has been very poorI would appreciate it if you could assist with this matter [redacted] ###-###-#### Payment Past Due for Transaction ID [redacted] Inbox x [email protected] Jun to me Dear ***,Your payment for pc/ Wholesale Lot (Credit Card Knife) with Retail Package and box is past dueThis auction was invoiced days agoPlease remit payment as soon as possible to avoid a cancellation fee of $ Thank you[redacted] Transaction Detail [redacted] Transaction ID: [redacted] Total Auction Amount: USDBuyer's Premium: USDShipping quote: USDSales Tax: USDTotal Amount Due: USD [redacted] Instructions for Domestic First Time Buyer [redacted] Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main [redacted] In order to submit payment by [redacted] , log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ( [redacted] )Please remember to include your transaction ID# in the wire Once the funds have been sent, we require that a confirmation be faxed to ###-###-#### Name of Bank: [redacted] Bank Address: [redacted] *** Name of Account & Beneficiary: Liquidity Services, Inc ABA (Routing) number: [redacted] Account number: [redacted] Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time[redacted] General Information [redacted] View your invoice: [redacted] Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.comL Street, NW 6th FloorWashington, DC 20036Phone: ###-###-#### Payment Past Due for Transaction ID [redacted] Inbox x [email protected] Jun to me Dear ***,Your payment for pc / Lot (Credit Card Knife) Thin Folding Wallet Size, Great Gifts is past dueThis auction was invoiced days agoPlease remit payment as soon as possible to avoid a cancellation fee of $ Thank you[redacted] Transaction Detail [redacted] Transaction ID: [redacted] Total Auction Amount: USDBuyer's Premium: USDShipping quote: USDSales Tax: USDTotal Amount Due: USD [redacted] Instructions for Domestic First Time Buyer [redacted] Credit CardIn order to submit payment by credit card, log into My Account and follow the instructions provided at: http://www.liquidation.com/account/main [redacted] In order to submit payment by [redacted] , log into My Account and follow the instructions provided at: http://www.liquidation.com/account/mainWire TransferPlease provide your bank with the information listed below in order to transfer funds directly to the bank account specified ( [redacted] )Please remember to include your transaction ID# in the wire Once the funds have been sent, we require that a confirmation be faxed to ###-###-#### Name of Bank: [redacted] Bank Address: West 33rd St, New York, NY Name of Account & Beneficiary: Liquidity Services, Inc ABA (Routing) number: [redacted] Account number: [redacted] Reference: TransactionPlease remember that it is Liquidation.com's policy to allow first-time buyers to have no more than two outstanding transactions requiring payment at one time[redacted] General Information [redacted] View your invoice: [redacted] Monitor transaction status:Visit My Account - at https://www.liquidation.com/account/mainQuestions? Please contact our Customer Support Department via email at [email protected], or toll free at ###-###-####, Monday-Friday, 9:00am to 6:pm EST.Sincerely,Customer Support DepartmentLiquidity Services, Inc.Asset Recovery Divisionhttp://www.liquidation.comL Street, NW 6th FloorWashington, DC 20036Phone: ###-###-#### Request for consolidation TID [redacted] Inbox x Transportation Department [email protected] via [redacted] Jun to me Unfortunately, since the transactions have been paid fro we can not consolidateWe apologize for the inconvenienceSincerely, Customer Support ::: [redacted] * < [redacted] > Jun to Transportation How convenientIi was threatened with a cancellation and a fee of $if I did not pay within hours, but you guys took days to address this after you told me you would consolidate itI have filed a complaint with the Revdex.com alreadyYou guys are a terrible company to do business withBelieve me when I say, I will blog, email, call, write, and any other type of means in spreading the word on how bad you conduct businessTransportation Department We apologize for the inconvenienceIf you would have given us a call before Jun [redacted] * < [redacted] > Jun to Transportation You have to be kidding meI did call, timesI was told it would be handled the first two times, the 3rd time I was told a supervisor would call me and no one calledthen got a notice to pay for the items or I would be charged $to cancel each transactionI was hung up on the 4th timeI even called the CEO and still haven't heard back from himYou guys ***Transportation Department via [redacted] Jun to me We do apologize for the inconvenienceOnce the transactions are paid for we are unable to consolidateAt this time we are unable to further assist youSincerely, Customer Support ::: [redacted] Click here to Reply or Forward Regards, [redacted]
August 22, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that Liquidity Services, Incwas in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he did not receive the items he purchased [redacted] was the winning bidder of an auction for a lot of [redacted] GPS and [redacted] in Returns condition purchased via Liquidation.comOn May 1, his wife picked up a package from our Plainfield, Indiana warehouse that was thought to include this merchandiseHowever, when he was inspecting the items at home, [redacted] noticed that the wrong package had been provided to his wifeHe contacted our customer service department to discuss the matter and arranged to return the package for the correct merchandiseThen on May 13, he traveled back to our Plainfield, Indiana warehouse to drop off the incorrect package and to pick up the correct packageHe was not given the corrected package even though he had confirmed a week earlier that it was ready for pickupTherefore, [redacted] requested a full refund in his complaint [redacted] filed a chargeback dispute on the transaction to reclaim his moneyChargebacks are specifically prohibited under the Liquidation.com user agreement that [redacted] signed when registering with our websiteHis action triggered a de-activation of his Liquidation.com user account as a resultChargebacks are not allowed because the buyer typically maintains possession of merchandise without providing the funds to pay for itHowever, that is clearly not the case in this instance because [redacted] never received the proper merchandise and even returned the mistakenly provided items to our warehouse There appears to have been a missed communication between our customer service personnel and warehouse personnel that caused [redacted] to seek alternate recourseThe transaction record shows that [redacted] contacted customer service, made arrangements to return the mistake package and confirmed that his correct package was ready for pickupTherefore, [redacted] may have his Liquidation.com user account re-activated if he wishesHe needs to reply to this letter indicating his wish and await further instruction, if any We apologize for any inconvenience experienced by [redacted] and hope that we can settle the matter amicably Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
March 20, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint [redacted] claimed that the items he purchased from Liquidation.com arrived in a condition other than advertised in the auction listingHe provided photos in support of his claimOur disputes team reviewed his dispute and found that his evidence did not support his claims that the merchandise he received was not in Shelf Pulls condition Items that are designated as Shelf Pulls have received increased handling as the original retailer has tried multiple attempts to move the productItems such as these are sometimes placed in large bins for customers to dig throughOnce these types of items are finally pulled from the sales floor, they are then usually sent to a central or regional warehouse for processingIn transit, they are not often packed with care and may incur additional cosmetic damages to the packagingUpon arrival at the warehouse, each case could be opened to confirm that the game CD is still intact and not broken or removedThere are thousands of Shelf Pull items that would be processed through a warehouse so if a game manual fell out occasionally, it would not be unexpected as the crew must inspect and sort very quicklySo the fact that the games were opened does not in itself disqualify them as Shelf Pulls merchandise [redacted] assumed that these items would not have been opened, but that does not correspond to our definition of Shelf Pulls which states that the packaging can differ substantially (i.ebeing opened) Further, the “Not for Resale” stickers could have been placed on the top game unit of a stack of games that had been removed from the sales floor and set aside in a back room prior to shipment to a warehouse for liquidationThe stickers would merely indicate to other shifts of workers that any underlying items should not be put back out onto the sales floorOur definition also mentions that stickers may have been placed on the product We regret that [redacted] remains unsatisfied with our response; however, we cannot reject a legitimate sale of Shelf Pulls merchandise due to customer expectations when liquidated lots undergo excessive handling as a matter of regularityTherefore, we stand by our decision to deny the dispute based on the evidence provided Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is the same answer as received before, instead of addressing the description of the item, which was misleading at best, they are addressing the quality of the items, which is not at disputeIf the auction describes phones then I should receive a phone, not a phone cover or phone screen Regards, [redacted]
May 24, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] ***, ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by ** [redacted] *** with the Revdex.com** [redacted] described concerns he had as a buyer using the [redacted] store operated by Liquidity Services, Inc** [redacted] believed that our company was in breach of this contract because he has not received an acceptable solution via the product warranty, but he has since received a full refund ** [redacted] purchased a refurbished [redacted] desktop computer, but the unit began experiencing freezing issuesHe suspected that the problem was caused by overheating of the unit, so he contacted our company to initiate a remedy via the 90-day warrantyHe then sent the computer for repair, but it was returned to him without being repaired by our repair partner** [redacted] wants a replacement unit or refund for his purchase The warranty claim was initially denied by our repair partner because it was determined that the problem was caused by physical distress to the unitPhysical damage is not covered by the warranty so the computer was returned without any attempted repairSince our company did not have photo evidence of the damage, our customer service department contacted ** [redacted] to arrange a solutionWe agreed to provide a refund upon return of the unit** [redacted] returned the unit to us and a full refund of $was processed to his account on May We apologize for any inconvenience experienced by ** [redacted] and consider the matter closed with the refund payment Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There was NOT damage to the laptop and therefore it is NOT possible to see damage in the photos I reject this finding and ask that the photos be annotated and returned with 'damaged' areas In addition, I reject the proposal that weeks of use may result in cracked glass This is simply not a reasonable expectation of a customer for this product Regards, [redacted]
November 21, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns she had as a seller on our website, stating that Liquidity Services, Inchad not properly paid her for completed transactions; however, the matter has since been resolved [redacted] sold a lot of cosmetics items on Liquidation.com on September That Transaction ID [redacted] would have paid $to her in an October check; however, in the meantime another sold auction had received a buyer dispute (Transaction ID [redacted] )When a dispute is filed on an auction, $is withheld until the dispute is resolvedThis is why [redacted] ’ check was $less than she expectedAfter resolution of the buyer dispute on Transaction ID [redacted] , the $was released to [redacted] and paid on October 23, which was after her Revdex.com dispute filingWe include paperwork with our payments to describe the payout calculationsWe apologize for any inconvenience or misunderstanding experienced by [redacted] and consider the matter closed with the funds disbursementRegards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
Beware! It's the wild, wild west on this! I made a rather large purchase of items that were described as "shelf pulls." By liquidation.com's definition (and everyone else's definition), shelf pulls are typically returned merchandise, or unsold overstock merchandise, with tagsThe items I received were USED, no tagsMany had stains, rips, tear, and were clearly usedI filed a dispute, Liquidity Services offered to do nothingThey won't even abide by their own product definitionsThere are other, better sites to buy from! Be careful! The product descriptions are short, vague, and the company does not police what is sold
Liquidation.com has reviewed this case, and while we sympathize with the buyer, the auction did list the merchandise correctlyConsumer returned merchandise from this seller is clearly stated on the listing as "Customer Returns = units may not have been tested and are sold as-isUnits can have operational and/or cosmetic problemsUnits may not be working, have missing items, defective/damaged, cracked LCDs, functional with cosmetic blemishes, or fully functionalUnits can exhibit a wide range of conditions that can differ substantially from the original manufacturing." Thus, these lots should expect to see aspects of the merchandise missingFurthermore, the buyer claims the listing did not state the model number of these units, when it was listed in the manifest of the auction* [redacted] (also attached)Model number of each item in the lot was ***The pictures within this auction showed a white [redacted] , which was only in circulation from the manufacturer from - 2011, which was a key sign that these units were not recent modelsIt was also brought to our attention on 9/28/that the buyer had been contacting the private seller regarding the dispute resolution for Transaction ID [redacted] We reminded the buyer our non-circumvention policy, which applies to all users, buyers and sellers, on Liquidation.comThis policy is located in our Terms and Conditions (https://www.liquidation.com/register/registration/terms)
January 6, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Better Business Bureau [redacted] described concerns he had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied.Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of urbeats and powerbeats headphones in Returns condition purchased via Liquidation.com On November 27, he filed a dispute with our Customer Service Department asserting that the merchandise he received was not in the condition advertised by the seller and grossly misrepresented by the seller in the auction listing He also said that he was missing items of merchandise Of the items he received, [redacted] said that none of them were sent in their original packaging and that most of them had torn wires [redacted] provided photo support for his claim and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the items had been properly represented as Returns by the seller The units were noted as “Untested” in the auction listing, indicating that they had not been inspected for operation These headphones were simply customer returns Further, Returns merchandise is allowed to be sent without original packaging as referenced in the below definition of Returns that was available on the auction listing (bold emphasis):Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of external hard drives in Returns condition On December 1, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing and was not in the condition advertised He said that the photos in the auction did not show the actual items sent and that the items received were used, salvaged, and dirty [redacted] provided photo support for his claimOur disputes team also denied [redacted] ’s claim on this transaction The merchandise described fell within the broad parameters for condition of customer returns merchandise As companies are less restrictive with customer returns, they can exhibit a measurable degree of abuse in some cases This merchandise lot appears to have rested closer to the lower end of the range than the higher end of the range; however, the items were still properly identified The photos provided for the auction were illustrative of the brand and type of merchandise offered.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc
August 25, Dear [redacted] ,We appreciate the opportunity to review and respond to the claims associated with [redacted] 's auction participation.All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as well as upon placement of their bidsOur records indicate that [redacted] agreed to the Terms and Conditions at the time of registration on Tuesday, April 23, Agreement of the Terms and Conditions also occurred when [redacted] placed his winning bid on Sale ***, Lot [redacted] (Friday, April 4, 2014) on Government Liquidation's websiteThe lot's description advertised was advertised as, 1,lbs(approx) of 5.56mm Fired BrassHead stamp ***Property is on (1) pallet with (2) metal drums approximately X X and the container is included in the weight of this lotMutilation not requiredMaterial located at [redacted] Army Depot, in ***, TexasPreview available prior to start of the sale, by appointment only and is recommendedLoad out by appointment only, with a hour notice required.Our records indicate that [redacted] did not preview the property as recommended in the lots descriptionIn addition, [redacted] removed and signed for the property without objectionThe following excerpts of the Terms and Conditions pertain to preview and removal:8:H Either you or your agent will be required to sign for all material in the presence of a GL representative (unless otherwise approved by an authorized GL agent) prior to removing property8: I You or your agents are responsible for property count and verification of lots purchased at the time of removalIf the property is not acceptable for any reason, do not remove itSubsequently, [redacted] filed a claim, citing a material/description misrepresentation [redacted] disputed lot [redacted] claiming that, the “Material received was not as describedHalf of my order is usable and is [redacted] headstampsWe only use [redacted] to process and cannot use the [redacted] at all for our conversionsIn our conversion process the [redacted] headstamp brass will not consistently/properly size to blackout to run reliably, we do not use any other brass besides LC for this reason”On May 14, 2014, [redacted] was informed that his claim was being processed and would take approximately business days or longer for a resolutionA copy of this communication is enclosed.Government Liquidation determined that [redacted] 's claim was not valid and an approval of his refund request ($2,560.00), could not be approved do to the following reason: [redacted] removed lot [redacted] from the site personally and signed the removal invoiceThe Terms and conditions expressly state that “You or your agents are responsible for property count and verification of lots purchased at the time of removalIf the property is not acceptable for any reason, do not remove it"Once a lot is removed from our site and signed for as correct a claim/refund request cannot be approved as the property is no longer in Government Liquidationspossession.A copy of the signed invoice has been enclosed.We have additionally included Section 4:D excerpts & from the Terms and Conditions below.DYOUR PURCHASE OF OR PLACEMENT OF A BID ON THE PROPERTY CONSTITUTES ACCEPTANCE OF THE PROPERTY "AS IS" AND IN A USED CONDITION"ACCEPTANCE"AS USED HERE ALSO MEANS THAT, BY PURCHASE OF THE PROPERTY, YOU WILL BE DEEMED TO HAVE EXAMINED, OR HAD THE OPPORTUNITY TO EXAMINE, THE PROPERTY AND AGREED THAT THE PROPERTY IS OF THE SIZE, DESIGN, CAPACITY AND MANUFACTURER SELECTED BY YOU, IS IN PHYSICAL AND MECHANICAL CONDITION ACCEPTABLE TO YOU, AND IS FIT FOR THE PARTICULAR PURPOSE AND USE YOU REOUIREWE DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, WITH RESPECT TO THE PROPERTY, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE PROPERTY IS FREE FROM LATENT DEFECTSYOU ACKNOWLEDGE THAT WE ARE NOT A MANUFACTURER OF THE PROPERTY, OR ANAGENT OF THE MANUFACTURER, AND THAT THE ONLY EXPRESS WARRANTY WITH RESPECT TO THE PROPERTY IS THAT OF THE MANUFACTURER, IF ANY YOU WAIVE ANY AND ALL CLAIMS AGAINST US AND THE SELLER FOR DAMAGES, LOSSES, COSTS, INJURIES, PENALTIES, EXPENSES, ATTORNEYS' FEES AND LIABILITIES OF WHATEVER NATURE WHETHER IN TORT, CONTRACT, WARRANTY OR STRICT LIABILITY, INCLUDING THOSE RESULTING FROM INJURIES OR DEATHS OF PERSONS AND DAMAGES TO PROPERTY RESULTING FROM OR ARISING OUT OF OR IN CONNECTION WITH THE USE, CONDITION, OPERATION, TRANSPORTATION, SERVICE, POSSESSION, RENTAL OR SALE OF THE PROPERTY, LOSS OR LIABILITY RESULTING FROM NEGLIGENCE, BREACH OF WARRANTY, PARTS, LABOR, DELAY OR BUSINESS INTERRUPTION BY YOU OR THIRD PARTIES, DELIVERY DELAYS, WORKSTOPPAGES, FAILURE TO WARN, OPERATIONAL DEFICIENCIES OR FAILURES, BREAKDOWNS, STRIKES, ACTS OF GOD, UNAVAILABILITY OF THE PROPERTY OR OTHER CAUSE (WHETHER THESE CAUSES AREAVOIDABLE OR NOT) CAUSED IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY BY YOU, US, YOUR OR OUR EMPLOYEES, YOUR OR OUR AGENTS OR THIRD PARTIES (COLLECTIVELY, "SPECIFIED CLAIMS")UNDER NO CIRCUMSTANCES ARE WE RESPONSIBLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES TO YOU OR ANY OTHER PARTY, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US AND THE SELLER HARMLESS FROM AND AGAINSTANY AND ALL SPECIFIED CLAIMS.D:PROPERTY DESCRIPTIONS: The information and descriptions found in the advertising materials for specific sales are not guaranteedWe neither assume responsibility nor make any warranty regarding the sale's contentsCondition codes, National Stock Numbers (NSN), Local Stock Numbers (LSN), National Item Identification Numbers (NIN), and Scrap Condition List (SCL) codes are provided as received from the DLA Disposition Services as assistance to our customersWe do not guaranty the accuracy of this informationIt is your responsibility to verify an item's information and description, including but not limited to, product condition, estimated weight, count, measure or other factors that determine the bid priceInformation provided by us is not guaranteed and should not be considered as a substitute for your due diligence and physical inspection of the propertyBased upon the information mentioned above, Government Liquidation will be unable to accommodate [redacted] 's request.Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned.Regards, Cary H Corporate Paralegal Liquidity Services, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I kindly request Liquidity Services provide instructions for how to redeem this agreement Regards, [redacted]
Spoke with Mr [redacted] , he said that he has not received his check
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because Liquidation's rules stated that there was only one account per household or businessI do not share a household or business with the other customer, only a shipping addressThey could have asked for my driver's license or tax returns to validate thatI would have changed my shipping address if Liquidation had told me that their policy extended to that requirementInstead, they cut me off without warning, so that I could not even view my own ordersSubsequently, one of my orders arrived and was salvage instead of returns, and was entirely different itemsI was unable to provide proof about the original order to Liquidation because they had locked me out of access to my account historyThis made the process very complicated, but they eventually approved my return, sent me a return shipping label, but I cannot access the return label because, again, my account was deactivated, and I am getting no response when I request that they send me the return label as an attachment instead It was just a very rude way of doing businessThey could have blocked shipments until the matter was resolved, or some other civil way of handling itIt is not as hard as Liquidation seems to think, to simply be courteous and accommodating while still maintaining their rulesAlso, the rules should be stated more clearly, since my situation did not match the unauthorized situations their terms of service describe and their Revdex.com response references Regards, [redacted]
January 7th, Dear [redacted] , Please accept this response to the complaint filed by [redacted] [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied [redacted] was the winning bidder of an auction for one lot of new selfies sticks & Mounts for [redacted] & More on Liquidation.comOn December 11th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was missing units [redacted] stated “I received through USPS today a [redacted] 18x13xcarton containing selfie sticksI was expecting selfie sticks as shown on the auction specificationI am expecting the rest sent to me ASAP or a refund of: half of the auction price ($114.50) plus half the shipping cost ($10.00) for a total of $I prefer receiving the balance of the selfies.” Our disputes team reviewed [redacted] ’s claim and concluded that the auction listing was properly listedThe auction description clearly states the following: Lot includes: Selfie monopod telescoping stick (pcs) Universal phone mount (pcs)As such, his claim was deniedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:The liquidation team is sidestepping the question/problem about how their auctions are listedFor the auction in question and all other auctions by the same seller on liquidation.com the only information on which to base value are the pictures and listed MSRP There is no other information available on these auctions that can be used to judge their valueThere is no other amount of research that can be performed to determine the value of these lotsWhat liquidation is telling me is that I cannot use pictures or MSRP to determine the value of the lotsTherefore what other purposes are the MSRP and pictures provided for other than to mislead the buyerPlease tell me what other research I could have done to know that they were going to send me items that were not representative of the pictures or MSRP that was listed Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The facts as outlined in the response are not factual a.) The seller had issues with their telephones at the pick up location, and I was not able to make a timely pickup due to this b.) I notified the seller of the problem at their main location c.) I was informed by the site manager that no matter what I was told or did, he did not intend to grant an extension d.) I contacted [redacted] dispute resolution in an attempt to resolve the problem by third party e.) It was Sole decision of the Sellers representative to refund my money I was told at once either forgo my money or he would terminate my account f.) I made an offer of phone records to show that I attempted to contact them g I sent emails showing attempt to contact and a response by an employee, who I was told should not have responded hI have been a good customer with Government Liquidation in the past and made arrangements to accommodate them on pickup at different locations around the country I All the merchandise purchased is donated to homeless shelters free of charge without any tax deductions The merchandise is needed immediately at the time of purchase The purchase was for a tent to be used as a bad weather shelter They were told the merchandise was needed as soon as possibleThis is not an isolated instance with Government Liquidation, the internet is filled with horrible practices Being the sole source of US disposition disposal they should be held to a fair business dealing practices Regards, [redacted]
[redacted] , Upon further review, we have honored your claim for the [redacted] & the [redacted] Those units are worth 12.39% of the lot value and we ask that you allow 1-business days for the funds to reflect in your accountThe refund has been pushed through our system today, 12/The total refund amount processed is $876.61.Unfortunately, we couldn't honor the other units mentioned in the dispute because they are properly listed as returnsReturned merchandise were assets sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its utility (i.e., size, color, model, etc.), and as a result may be in fine working orderThe majority of returns, however, do have some operational and/or cosmetic problemsDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.gfrom a customer back to a store or a centralized warehouse), they can show signs of further handlingTimestamped products, such as food, supplements, car seats, and refrigerators, may be expiredReturns may not come in their original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Thank You,Liquidation.com
June 24, 2015Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services did not honor his bid for auction ID [redacted] *** [redacted] believes that our seller denied his bid due to his bid amount[redacted] bid on an auction for one lot of 7, [redacted] Bobblehead items on Liquidation.comThe sale closed on June 5th and [redacted] contacted our customer service team the next business day to inquire about the sale as he had not yet received an invoice.After a thorough review, [redacted] was notified by our customer relations management that there was a listing error for auction ID [redacted] and unfortunately, the lot would not be sold and had been removed from the websiteAs such, an invoice was not generated as the items were not soldDue to this listing error, all bids from all buyers participating in the sale were voidedPer our terms and conditions, we reserve the right to review, edit or remove any Listing that we believe is inaccurateAlthough listing errors are infrequent occurrences, Liquidity Services may immediately remove a listing to review and ensure accuracyWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards,Amanda O***Compliance AssociateLiquidity Services