November 25, Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint [redacted] stated he received the full refund but is still denied access to his account [redacted] ’s account was deactivated as the email address and the physical address matched the email and address on [redacted] ***’s accountPer our terms and conditions, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per orderWe also reserve the right to reject any order you place with usThese restrictions may include orders placed by the same user account, the same credit card, and orders that use the same billing and/or shipping address.In our initial response, we explained that as [redacted] ’s account was linked to [redacted] ***’s account, our disputes department deactivated [redacted] ’s account as we only allow one account per householdAlso, there is an outstanding nonpayment fee on ***’s accountAs such, [redacted] ’s account will remain deactivatedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards,Amanda O***Compliance AssociateLiquidity Services
[redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of items of major department store jewelry and watches in Shelf Pulls condition purchased via Liquidation.comOn June 30, she filed a dispute with our Customer Relations Department stating that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that several of the items were similar to the auction listing, but of slightly lesser retail valueHowever, her focus was on the [redacted] watch, which she said looked different than the one represented in the auctionShe provided photos in support of her dispute and requested an exchange of the misrepresented watch Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe items shipped to [redacted] were in Shelf Pulls condition, and her support confirmed that the buyer received items similar to what were pictured in the auctionAdditionally, the disputes team advised [redacted] that MSRP prices are not encouraged as a basis of dispute, as these values are the suggested retail values of a new unit given by the manufacturer, whereby resale values will vary based on several factors throughout the retail processTherefore, the items received by [redacted] do properly represent the items listed in the auction We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:If the manifest does not include specific detailed description of items then what would a buyer use to identify what they are bidding on and the value associated with the merchandiseIn all cases the manifest that were posted did not include detailed product description and no where in the auction page that is up front and visible to the bidder does it say the pictures do not represent actual merchandise or even the same make, model and brand of merchandiseWhat is it a bidder would use to know what they are bidding on if not a detailed manifest and picturesClearly something is wrong when you bid on a lot and everything you get is different then representedSo clearly according to them I could show pictures of a bananaTell you in a manifest that you are getting fruit and send you a cherryI could see or things being different but to have the majority and full lots of items that are dramatically different and of much less valueThat is just wrong and dishonest Regards, [redacted]
Buyer was informed on May 31, at 16:04:ET that their dispute was denied as the auction was properly labeled as ‘Returns’, which are not guaranteed to be functional as the majority have operational and cosmetic issues, may show signs of use and may not include all parts and accessoriesIn addition, the auction description indicates the units are not inspected and may or may not be functional
October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he is unhappy with the amount of his partial refund [redacted] was the winning bidder of an auction for a lot of holiday home goods in Shelf Pulls condition purchased via Liquidation.comOn September 12, he filed a dispute with our Customer Relations Department asserting that the items he received were not in the condition advertised in the auction listingHe said that the most expensive item in the lot arrived damaged and unusableHe requested that the item be replaced with another of the same item in good condition or that $be paid as compensation as the list price for the item Our disputes team reviewed [redacted] ’s claim and concluded that a partial refund would be appropriate for the damaged item at the unit priceA partial refund of $was processed to [redacted] ’s account on September [redacted] was also informed that a shipping damage claim had been filed with UPS on his behalfWe continue to await the outcome of that claim We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
April 3, [redacted] Revdex.com [redacted] [redacted] RE: [redacted] ID# [redacted] Dear [redacted] Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believed that our company was in breach of this contract because she became impatient with the dispute process; however, the matter has since been resolved in her favor[redacted] was the winning bidder of an auction for a lot of women’s plus-size jeans from Lucky, Levis, Charter Club and Style & Coin Shelf Pulls condition purchased via Liquidation.com On January 12, she filed a dispute with our Customer Relations Department asserting that the shipment she received was missing units and grossly misrepresented by the seller in the auction listing [redacted] said that she only received of pairs of jeans She also complained that nearly all of the jeans were Style & Cobrand instead of a more mixed distribution Also, she mentioned that the box may have been opened/disturbed in transit She provided photos in support of her dispute and requested a full refund.Due to [redacted] statements regarding the potentially disturbed packaging, a shipping claim was filed with [redacted] on her behalf on January Our disputes team reviewed [redacted] claim and concluded that a partial refund for the six (6) pairs of missing jeans would be appropriate due to the shipping claim The refund was unable to be processed, however, because [redacted] had already filed a chargeback claim Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, [redacted] Liquidation.com user account was de-activated.Our disputes team completed its full review of the claim and determined that a full refund would be awarded to [redacted] upon return of the merchandise to the seller Return shipping labels were provided and the return was confirmed.We apologize for any inconvenience experienced by [redacted] and consider the matter closed with the refund payment.Regards,Cary CH***Corporate ParalegalLiquidity Services, Inc
Dear [redacted] , Please accept this response in regards to the complaint submitted by [redacted] , ID [redacted] RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services was in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied[redacted] bid on an auction for one lot of video games for ***, [redacted] One & More (returns) items on Liquidation.comOn January 11th she filed a claim with our disputes department and stated the items were not in the condition listed and were grossly misrepresentedShe also stated “of these games which is more than half of the lot are opened and I cannot get them to work” [redacted] requested a partial refundOur disputes team reviewed [redacted] claim and denied her claim based on the condition being listed as returns and the verbiage contained in this lot “these items are sold as is where isNo manufacturer warranty is expressed or implied.” However, this dispute was escalated to management and it was decided that all items were powered on and tested before being soldAs such, management has agreed to a partial refundOn January 29th, our disputes team informed [redacted] that a partial refund in the amount of $would be issued back to herWe apologize for any inconvenience this may have caused, as a routine practice our Liquidation.com team will be editing further auction listings so that there are no differing statementsWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled accordinglyRegards, Amanda O [redacted] Compliance Associate Liquidity Services Thank You, Amanda O [redacted] Compliance Associate Liquidity Services
July 7, Dear [redacted] , size="3"> Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for one lot of baby swim shorts assorted colors on Liquidation.comOn June 23rd, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented [redacted] stated “these are not swim shorts, like I thought I was buyingThe material they are made out of is very thin and poor quality, not any kind of swim short materialI could never sell these to anyone and most don’t even have tags insideThey are made out of the kind of cheap fabric little favor pouches etcare made out ofI am highly disappointed.” [redacted] sent in a sample pair to support her claim Our disputes team reviewed [redacted] ’ claim and concluded that the auction listing was accurate and the units she received matched the auction listingThe auction listing states “baby swim shorts assorted colors”The picture posted on the auction page matched the items [redacted] receivedNeither the auction listing nor the manifest specified material types or sizesAs such, her claim was denied We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Amanda O [redacted] Compliance Associate Liquidity Services
Mr [redacted] filed a dispute regarding transaction [redacted] on 8/28/ We followed our standard dispute resolution process and honored the dispute by notifying Mr [redacted] on 9/7/ The items were returned to the seller on 9/12/and a full refund of $was completed on 9/18/ The products purchased were listed by a third-party seller and we will make sure to provide all of Mr [redacted] feedback and comments to the seller
October 15, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he did not receive the items he purchased [redacted] was the winning bidder of an auction for a lot of new [redacted] headphones purchased via Liquidation.comOn October 6, he filed a dispute with our Customer Service Department asserting that his shipment was missing units and that the items received were grossly misrepresented by the seller in the auction listingHe said that he only received of units purchasedAlso, the headphones he received that had been explicitly advertised as New condition were not new but refurbished merchandiseFurther, the shipping cost did not correspond to the weight, manner and timing of the deliveryTherefore, [redacted] requested a full refund and provided photo support for his claim Our disputes team reviewed [redacted] ’s claim and concluded that it would be honored with a full refund upon return of the merchandise to the sellerThe lot was listed improperly by the sellerReturn shipping labels were sent to [redacted] on October We will process the refund to [redacted] ’s account once we confirm that the return has been received by the seller We apologize for any inconvenience experienced by [redacted] and will consider the matter closed following the upcoming refund payment Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
November 28, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005-RE: [redacted] , ID# [redacted] Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaintRegarding Transaction IDs [redacted] and [redacted] with seller [redacted] , disputes were reopened on these transactions, and [redacted] sent samples to our warehouse for inspectionAfter receipt of his samples, we sent [redacted] the following message on July explaining the process: We are reaching out to you as a courtesy to advise you that your dispute claims are under investigation and will be provided a final resolution accordinglyWe would like to thank you for your patience as our reopen requests are handled in the order received and do take additional time for a proper conclusionWe have reached out for a professional response from authenticators concerning your units in claim and the seller’s supporting documentation, and upon receiving the results we will provide you with an updateThis process is a protocol to insure all aspects of the investigation claim are reviewed and considered for validationOnce again we are only contacting you to assure you that your claims are not disregarded and action is currently in process for a resolution of your dispute claimsIf you have any further questions or concerns please feel free to contact our customer service departmentPlease be advised that our customer support team is only able to review transaction notes as well as add any further comments or support you may want to communicateOur customer support team is unable to provide dispute resolutionYou may also respond to this e-mail or communicate via e-mail to our disputes department at [email protected] you for your patience and professionalism throughout the dispute processAfter thorough review, the disputes team concluded that these transactions should receive a full refund upon return of the merchandise to the sellerRefund payments for these transactions in the amounts of $and $267.77, respectively, were processed to [redacted] ’s account on August Additionally, several other transactions between [redacted] and seller [redacted] were refunded on the same dayRegarding Transaction ID [redacted] with seller [redacted] , there was no dispute form properly filed on the transaction so there is no open disputeThe transaction notes show that [redacted] sent an e-mail describing his concerns and that our customer service personnel left a voicemail for him on July asking for more informationWe regret that [redacted] remains unsatisfied with our response; however, we have worked with him to settle where he has followed our procedures for resolutionWe consider these matters closed with the refundsRegards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
October 16, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] **, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of new USB cables for [redacted] s purchased via Liquidation.comOn September 18, he filed a dispute with our Customer Service Department asserting that the merchandise he received was grossly misrepresented by the seller in the auction listingHe said that he expected nicely packaged [redacted] products, but instead he received generic products with unacceptable packagingHe was also concerned about the safety of future potential buyers because these were not brand name products [redacted] provided photo support for his claim and requested a full refund Our disputes team reviewed [redacted] **’s claim and concluded that it could not be honored because the items had been properly represented by the sellerThe photo support showed that [redacted] received USB cables and that he received the proper number of cablesFurther, the auction advertising specifically identified the merchandise brand as “Generic.” Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of new smart phone covers for [redacted] On September 17, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listingHe said that he again expected [redacted] product but that he received covers with no identification numbers or barcodes which arrived in plastic bags instead of suitable packaging for resaleOur disputes team denied the claim because [redacted] failed to provide photo or video supportHe was instructed to reopen the claim with support for further consideration, but no additional information has been received to date We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
Jun 14, 2016Dear [redacted] Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he remains dissatisfied with the reply provided by our company to his initial complaint [redacted] indicates that Liquidity Services provided an incorrect date in which the dispute was filed, there was an issue with the return label provided by Liquidity Services, and that he has not received an update since returning his shipment.The timestamp in our system for the submission of the original dispute is 2016-05-02:02:am ET Our disputes department is aware [redacted] ’s claim and is working diligently to facilitate a resolution We strive to close all claims in as short amount of time as possible, however certain cases may take additional time There is usually a need to facilitate correspondence from all parties involved so that the facts of the case can be considered during the resolution processOur goal is to not have a claim open more than business days Note, this is a goal, not a guarantee Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however I assure you we are aware of the issue A refund has been processed and [redacted] should see the funds within the next to business daysWe wish to thank you for allowing Liquidation.com a chance to address [redacted] ’s claimRegards,Darren MSrManager, Customer SupportLiquidity Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
August 19th, 2015Dear [redacted] ,Liquidation.com is in receipt of the response submitted by [redacted] In his most recent response, [redacted] states that he remains dissatisfied with the replies provided by our company to his initial complaint[redacted] states that the Liquidation.com dispute team has ruled incorrectly in considering his claim and has does not agree that he received the value of the lot as listed on the auction description MSRPHe also says “there is no other information available on these auctions that can be used to judge their value”Finally, he stated there is no other amount of research that can be performed to determine the value of these lots.The auction listing states “you will receive items similar to the ones picturedYou may not receive the exact units pictured”Also, Liquidation.com listed the condition of the items as shelf pulls and there was no detailed manifest included in the auction listingThe Manufacturer’s suggested retail price is a suggested price for when the items are sold in storesLiquidation.com has sold the items in transaction as shelf pulls, not new itemsLiquidation.com is a reverse supply chain company where the retailer/seller sends the items back to a centralized warehouse.Accordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturingFurther, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User AgreementFor this reason, [redacted] ’s Liquidation.com user account was de-activated.We regret that [redacted] does not find the MSRPs listed to be appropriate for the shelf pull items that he was awarded, but we hope that we have provided some clarity regarding our disputes process and current position.Regards, Amanda OCompliance AssociateLiquidity Services
October 15, Mr [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: Mr [redacted] , ID# [redacted] Dear Mr Dennis, Please accept this response to the complaint filed by Mr [redacted] with the Revdex.comMr [redacted] described concerns he had as a seller on our website, stating that Liquidity Services, Inchad not properly paid him for a completed auction; however, the issue has since been resolved with the proper payment On September 2, Mr [redacted] sold an auction for a refurbished [redacted] laptop computer on Liquidation.comHe said that Liquidity Services miscalculated the commission that they collect, charging him $(the canceled auction default penalty) instead of the standard percent fee, $in this instanceMr [redacted] contacted his account manager to correct the problem and a request for a correction was submittedHowever, over a week later the matter was still not resolved and Mr [redacted] found that his account manager was no longer with Liquidity ServicesTherefore, Mr [redacted] became concerned that no one would follow up on his request for the $he was owed On September 19, a credit of $135.00, the difference between the error amount ($200.00) and the correct commission ($65.00) was processed to Mr [redacted] ’s account We apologize for any inconvenience experienced by Mr [redacted] and appreciate his cooperation in settling this matterWe consider the matter closed with the $payment Regards, Cary CH [redacted] Corporate Paralegal Liquidity Services, Inc
June 10th, Dear *** [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that Liquidity Services wrongfully normalized his bid [redacted] believes that our company is in breach of this contract because his bid was normalized and his account was suspended temporarily.On May 28th, [redacted] was placing a bid on an auction for one lot of items, including [redacted] transmission part kits, purchased via Govliquidation.com and he placed an auto-bid in the amount of $20,Government Liquidation’s auction monitoring team found [redacted] ’s auto-bid amount to be an error as it was a drastic jump in bid amountThe monitoring team normalized [redacted] ’s bid, temporarily suspended his account and sent him an email to inform him that his account was temporarily suspended and he needed to reply back to the bid retraction email with the information requested to have his account activated again[redacted] replied to the bid retraction email stating he had every intention of bidding $20,188.00, however, the sale was closed at that timeThe customer service team activated [redacted] ’s account [redacted] then sent an email to the management team explaining the situation and requested to have the property relistedManagement replied to [redacted] stating “Based on the bid amount and sequence of the bids, this was determined to be an error and was normalizedProperty will not be relisted”.Per our terms and conditions, Liquidity Services may limit, suspend, restrict or terminate our Services, your account, your access to our Site and your activities on our Site with or without notice to youWe regret that [redacted] was dissatisfied with the auction services provided by Govliquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Govliquidation.com marketplace.Regards,Amanda O [redacted] Compliance Associate
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a payment of $via [redacted] Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They said it is salvagedFACTS are some phones are not salvaged at allThey posted the faked photos misleading me to bid and thought there would be no bending phones or horrible damaged unitsThey hide the damaged phones from photosHere are the photos I attached showed the bent phones are not salvaged at allI lost of them to make hard profit Regards, [redacted] ***
Don't ever buy " return" product from thembecause they will throw Junk item ( broken item should just list item condition is Salvage , you will easy see they can only throw in trash like : Expensive air headphones they add pictures of U [redacted] H [redacted] ( value items : $80- $100) But one side of headphones was broken off, you only throw them away (almost of value items) - don't need test you will see when item deliveredIf you open Dispute they will deniedWhich kind of business let seller cheat like that? Anyone can tell me how to open a complaint against them ?
November 25, Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaint [redacted] stated he received the full refund but is still denied access to his account [redacted] ’s account was deactivated as the email address and the physical address matched the email and address on [redacted] ***’s accountPer our terms and conditions, we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per orderWe also reserve the right to reject any order you place with usThese restrictions may include orders placed by the same user account, the same credit card, and orders that use the same billing and/or shipping address.In our initial response, we explained that as [redacted] ’s account was linked to [redacted] ***’s account, our disputes department deactivated [redacted] ’s account as we only allow one account per householdAlso, there is an outstanding nonpayment fee on ***’s accountAs such, [redacted] ’s account will remain deactivatedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards,Amanda O***Compliance AssociateLiquidity Services
[redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of items of major department store jewelry and watches in Shelf Pulls condition purchased via Liquidation.comOn June 30, she filed a dispute with our Customer Relations Department stating that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that several of the items were similar to the auction listing, but of slightly lesser retail valueHowever, her focus was on the [redacted] watch, which she said looked different than the one represented in the auctionShe provided photos in support of her dispute and requested an exchange of the misrepresented watch Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe items shipped to [redacted] were in Shelf Pulls condition, and her support confirmed that the buyer received items similar to what were pictured in the auctionAdditionally, the disputes team advised [redacted] that MSRP prices are not encouraged as a basis of dispute, as these values are the suggested retail values of a new unit given by the manufacturer, whereby resale values will vary based on several factors throughout the retail processTherefore, the items received by [redacted] do properly represent the items listed in the auction We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:If the manifest does not include specific detailed description of items then what would a buyer use to identify what they are bidding on and the value associated with the merchandiseIn all cases the manifest that were posted did not include detailed product description and no where in the auction page that is up front and visible to the bidder does it say the pictures do not represent actual merchandise or even the same make, model and brand of merchandiseWhat is it a bidder would use to know what they are bidding on if not a detailed manifest and picturesClearly something is wrong when you bid on a lot and everything you get is different then representedSo clearly according to them I could show pictures of a bananaTell you in a manifest that you are getting fruit and send you a cherryI could see or things being different but to have the majority and full lots of items that are dramatically different and of much less valueThat is just wrong and dishonest Regards, [redacted]
Buyer was informed on May 31, at 16:04:ET that their dispute was denied as the auction was properly labeled as ‘Returns’, which are not guaranteed to be functional as the majority have operational and cosmetic issues, may show signs of use and may not include all parts and accessoriesIn addition, the auction description indicates the units are not inspected and may or may not be functional
October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he is unhappy with the amount of his partial refund [redacted] was the winning bidder of an auction for a lot of holiday home goods in Shelf Pulls condition purchased via Liquidation.comOn September 12, he filed a dispute with our Customer Relations Department asserting that the items he received were not in the condition advertised in the auction listingHe said that the most expensive item in the lot arrived damaged and unusableHe requested that the item be replaced with another of the same item in good condition or that $be paid as compensation as the list price for the item Our disputes team reviewed [redacted] ’s claim and concluded that a partial refund would be appropriate for the damaged item at the unit priceA partial refund of $was processed to [redacted] ’s account on September [redacted] was also informed that a shipping damage claim had been filed with UPS on his behalfWe continue to await the outcome of that claim We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
April 3, [redacted] Revdex.com [redacted] [redacted] RE: [redacted] ID# [redacted] Dear [redacted] Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believed that our company was in breach of this contract because she became impatient with the dispute process; however, the matter has since been resolved in her favor[redacted] was the winning bidder of an auction for a lot of women’s plus-size jeans from Lucky, Levis, Charter Club and Style & Coin Shelf Pulls condition purchased via Liquidation.com On January 12, she filed a dispute with our Customer Relations Department asserting that the shipment she received was missing units and grossly misrepresented by the seller in the auction listing [redacted] said that she only received of pairs of jeans She also complained that nearly all of the jeans were Style & Cobrand instead of a more mixed distribution Also, she mentioned that the box may have been opened/disturbed in transit She provided photos in support of her dispute and requested a full refund.Due to [redacted] statements regarding the potentially disturbed packaging, a shipping claim was filed with [redacted] on her behalf on January Our disputes team reviewed [redacted] claim and concluded that a partial refund for the six (6) pairs of missing jeans would be appropriate due to the shipping claim The refund was unable to be processed, however, because [redacted] had already filed a chargeback claim Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, [redacted] Liquidation.com user account was de-activated.Our disputes team completed its full review of the claim and determined that a full refund would be awarded to [redacted] upon return of the merchandise to the seller Return shipping labels were provided and the return was confirmed.We apologize for any inconvenience experienced by [redacted] and consider the matter closed with the refund payment.Regards,Cary CH***Corporate ParalegalLiquidity Services, Inc
Dear [redacted] , Please accept this response in regards to the complaint submitted by [redacted] , ID [redacted] RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services was in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied[redacted] bid on an auction for one lot of video games for ***, [redacted] One & More (returns) items on Liquidation.comOn January 11th she filed a claim with our disputes department and stated the items were not in the condition listed and were grossly misrepresentedShe also stated “of these games which is more than half of the lot are opened and I cannot get them to work” [redacted] requested a partial refundOur disputes team reviewed [redacted] claim and denied her claim based on the condition being listed as returns and the verbiage contained in this lot “these items are sold as is where isNo manufacturer warranty is expressed or implied.” However, this dispute was escalated to management and it was decided that all items were powered on and tested before being soldAs such, management has agreed to a partial refundOn January 29th, our disputes team informed [redacted] that a partial refund in the amount of $would be issued back to herWe apologize for any inconvenience this may have caused, as a routine practice our Liquidation.com team will be editing further auction listings so that there are no differing statementsWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled accordinglyRegards, Amanda O [redacted] Compliance Associate Liquidity Services Thank You, Amanda O [redacted] Compliance Associate Liquidity Services
July 7, Dear [redacted] , size="3"> Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for one lot of baby swim shorts assorted colors on Liquidation.comOn June 23rd, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented [redacted] stated “these are not swim shorts, like I thought I was buyingThe material they are made out of is very thin and poor quality, not any kind of swim short materialI could never sell these to anyone and most don’t even have tags insideThey are made out of the kind of cheap fabric little favor pouches etcare made out ofI am highly disappointed.” [redacted] sent in a sample pair to support her claim Our disputes team reviewed [redacted] ’ claim and concluded that the auction listing was accurate and the units she received matched the auction listingThe auction listing states “baby swim shorts assorted colors”The picture posted on the auction page matched the items [redacted] receivedNeither the auction listing nor the manifest specified material types or sizesAs such, her claim was denied We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Amanda O [redacted] Compliance Associate Liquidity Services
Mr [redacted] filed a dispute regarding transaction [redacted] on 8/28/ We followed our standard dispute resolution process and honored the dispute by notifying Mr [redacted] on 9/7/ The items were returned to the seller on 9/12/and a full refund of $was completed on 9/18/ The products purchased were listed by a third-party seller and we will make sure to provide all of Mr [redacted] feedback and comments to the seller
October 15, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because he did not receive the items he purchased [redacted] was the winning bidder of an auction for a lot of new [redacted] headphones purchased via Liquidation.comOn October 6, he filed a dispute with our Customer Service Department asserting that his shipment was missing units and that the items received were grossly misrepresented by the seller in the auction listingHe said that he only received of units purchasedAlso, the headphones he received that had been explicitly advertised as New condition were not new but refurbished merchandiseFurther, the shipping cost did not correspond to the weight, manner and timing of the deliveryTherefore, [redacted] requested a full refund and provided photo support for his claim Our disputes team reviewed [redacted] ’s claim and concluded that it would be honored with a full refund upon return of the merchandise to the sellerThe lot was listed improperly by the sellerReturn shipping labels were sent to [redacted] on October We will process the refund to [redacted] ’s account once we confirm that the return has been received by the seller We apologize for any inconvenience experienced by [redacted] and will consider the matter closed following the upcoming refund payment Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
November 28, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005-RE: [redacted] , ID# [redacted] Dear [redacted] , Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he is dissatisfied with the reply provided by our company to his initial complaintRegarding Transaction IDs [redacted] and [redacted] with seller [redacted] , disputes were reopened on these transactions, and [redacted] sent samples to our warehouse for inspectionAfter receipt of his samples, we sent [redacted] the following message on July explaining the process: We are reaching out to you as a courtesy to advise you that your dispute claims are under investigation and will be provided a final resolution accordinglyWe would like to thank you for your patience as our reopen requests are handled in the order received and do take additional time for a proper conclusionWe have reached out for a professional response from authenticators concerning your units in claim and the seller’s supporting documentation, and upon receiving the results we will provide you with an updateThis process is a protocol to insure all aspects of the investigation claim are reviewed and considered for validationOnce again we are only contacting you to assure you that your claims are not disregarded and action is currently in process for a resolution of your dispute claimsIf you have any further questions or concerns please feel free to contact our customer service departmentPlease be advised that our customer support team is only able to review transaction notes as well as add any further comments or support you may want to communicateOur customer support team is unable to provide dispute resolutionYou may also respond to this e-mail or communicate via e-mail to our disputes department at [email protected] you for your patience and professionalism throughout the dispute processAfter thorough review, the disputes team concluded that these transactions should receive a full refund upon return of the merchandise to the sellerRefund payments for these transactions in the amounts of $and $267.77, respectively, were processed to [redacted] ’s account on August Additionally, several other transactions between [redacted] and seller [redacted] were refunded on the same dayRegarding Transaction ID [redacted] with seller [redacted] , there was no dispute form properly filed on the transaction so there is no open disputeThe transaction notes show that [redacted] sent an e-mail describing his concerns and that our customer service personnel left a voicemail for him on July asking for more informationWe regret that [redacted] remains unsatisfied with our response; however, we have worked with him to settle where he has followed our procedures for resolutionWe consider these matters closed with the refundsRegards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
October 16, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] **, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of new USB cables for [redacted] s purchased via Liquidation.comOn September 18, he filed a dispute with our Customer Service Department asserting that the merchandise he received was grossly misrepresented by the seller in the auction listingHe said that he expected nicely packaged [redacted] products, but instead he received generic products with unacceptable packagingHe was also concerned about the safety of future potential buyers because these were not brand name products [redacted] provided photo support for his claim and requested a full refund Our disputes team reviewed [redacted] **’s claim and concluded that it could not be honored because the items had been properly represented by the sellerThe photo support showed that [redacted] received USB cables and that he received the proper number of cablesFurther, the auction advertising specifically identified the merchandise brand as “Generic.” Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of new smart phone covers for [redacted] On September 17, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listingHe said that he again expected [redacted] product but that he received covers with no identification numbers or barcodes which arrived in plastic bags instead of suitable packaging for resaleOur disputes team denied the claim because [redacted] failed to provide photo or video supportHe was instructed to reopen the claim with support for further consideration, but no additional information has been received to date We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
Jun 14, 2016Dear [redacted] Liquidation.com is in receipt of the response submitted by [redacted] In his response, [redacted] states that he remains dissatisfied with the reply provided by our company to his initial complaint [redacted] indicates that Liquidity Services provided an incorrect date in which the dispute was filed, there was an issue with the return label provided by Liquidity Services, and that he has not received an update since returning his shipment.The timestamp in our system for the submission of the original dispute is 2016-05-02:02:am ET Our disputes department is aware [redacted] ’s claim and is working diligently to facilitate a resolution We strive to close all claims in as short amount of time as possible, however certain cases may take additional time There is usually a need to facilitate correspondence from all parties involved so that the facts of the case can be considered during the resolution processOur goal is to not have a claim open more than business days Note, this is a goal, not a guarantee Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however I assure you we are aware of the issue A refund has been processed and [redacted] should see the funds within the next to business daysWe wish to thank you for allowing Liquidation.com a chance to address [redacted] ’s claimRegards,Darren MSrManager, Customer SupportLiquidity Services
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
August 19th, 2015Dear [redacted] ,Liquidation.com is in receipt of the response submitted by [redacted] In his most recent response, [redacted] states that he remains dissatisfied with the replies provided by our company to his initial complaint[redacted] states that the Liquidation.com dispute team has ruled incorrectly in considering his claim and has does not agree that he received the value of the lot as listed on the auction description MSRPHe also says “there is no other information available on these auctions that can be used to judge their value”Finally, he stated there is no other amount of research that can be performed to determine the value of these lots.The auction listing states “you will receive items similar to the ones picturedYou may not receive the exact units pictured”Also, Liquidation.com listed the condition of the items as shelf pulls and there was no detailed manifest included in the auction listingThe Manufacturer’s suggested retail price is a suggested price for when the items are sold in storesLiquidation.com has sold the items in transaction as shelf pulls, not new itemsLiquidation.com is a reverse supply chain company where the retailer/seller sends the items back to a centralized warehouse.Accordingly, Shelf Pulls can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturingFurther, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User AgreementFor this reason, [redacted] ’s Liquidation.com user account was de-activated.We regret that [redacted] does not find the MSRPs listed to be appropriate for the shelf pull items that he was awarded, but we hope that we have provided some clarity regarding our disputes process and current position.Regards, Amanda OCompliance AssociateLiquidity Services
October 15, Mr [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: Mr [redacted] , ID# [redacted] Dear Mr Dennis, Please accept this response to the complaint filed by Mr [redacted] with the Revdex.comMr [redacted] described concerns he had as a seller on our website, stating that Liquidity Services, Inchad not properly paid him for a completed auction; however, the issue has since been resolved with the proper payment On September 2, Mr [redacted] sold an auction for a refurbished [redacted] laptop computer on Liquidation.comHe said that Liquidity Services miscalculated the commission that they collect, charging him $(the canceled auction default penalty) instead of the standard percent fee, $in this instanceMr [redacted] contacted his account manager to correct the problem and a request for a correction was submittedHowever, over a week later the matter was still not resolved and Mr [redacted] found that his account manager was no longer with Liquidity ServicesTherefore, Mr [redacted] became concerned that no one would follow up on his request for the $he was owed On September 19, a credit of $135.00, the difference between the error amount ($200.00) and the correct commission ($65.00) was processed to Mr [redacted] ’s account We apologize for any inconvenience experienced by Mr [redacted] and appreciate his cooperation in settling this matterWe consider the matter closed with the $payment Regards, Cary CH [redacted] Corporate Paralegal Liquidity Services, Inc
June 10th, Dear *** [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that Liquidity Services wrongfully normalized his bid [redacted] believes that our company is in breach of this contract because his bid was normalized and his account was suspended temporarily.On May 28th, [redacted] was placing a bid on an auction for one lot of items, including [redacted] transmission part kits, purchased via Govliquidation.com and he placed an auto-bid in the amount of $20,Government Liquidation’s auction monitoring team found [redacted] ’s auto-bid amount to be an error as it was a drastic jump in bid amountThe monitoring team normalized [redacted] ’s bid, temporarily suspended his account and sent him an email to inform him that his account was temporarily suspended and he needed to reply back to the bid retraction email with the information requested to have his account activated again[redacted] replied to the bid retraction email stating he had every intention of bidding $20,188.00, however, the sale was closed at that timeThe customer service team activated [redacted] ’s account [redacted] then sent an email to the management team explaining the situation and requested to have the property relistedManagement replied to [redacted] stating “Based on the bid amount and sequence of the bids, this was determined to be an error and was normalizedProperty will not be relisted”.Per our terms and conditions, Liquidity Services may limit, suspend, restrict or terminate our Services, your account, your access to our Site and your activities on our Site with or without notice to youWe regret that [redacted] was dissatisfied with the auction services provided by Govliquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Govliquidation.com marketplace.Regards,Amanda O [redacted] Compliance Associate
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have received a payment of $via [redacted] Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They said it is salvagedFACTS are some phones are not salvaged at allThey posted the faked photos misleading me to bid and thought there would be no bending phones or horrible damaged unitsThey hide the damaged phones from photosHere are the photos I attached showed the bent phones are not salvaged at allI lost of them to make hard profit Regards, [redacted] ***
Don't ever buy " return" product from thembecause they will throw Junk item ( broken item should just list item condition is Salvage , you will easy see they can only throw in trash like : Expensive air headphones they add pictures of U [redacted] H [redacted] ( value items : $80- $100) But one side of headphones was broken off, you only throw them away (almost of value items) - don't need test you will see when item deliveredIf you open Dispute they will deniedWhich kind of business let seller cheat like that? Anyone can tell me how to open a complaint against them ?