April 29, 2016Dear Mr [redacted] Liquidation.com is in receipt of the response submitted by Mr [redacted] In his response, Mr [redacted] states that he remains dissatisfied with the reply provided by our company to his initial complaint Mr [redacted] indicates that Liquidity Services is fully aware that the neckties were not in shelf pulls condition, and that only of the ties out of had price tags.As per our previous reply to Mr [redacted] , in the last paragraph, we are willing to review any additional evidence that would further substantiate there is a legitimate claim of inaccurate or incorrect merchandise in the delivered transaction ID [redacted] .Please note the auction was listed using shelf pulls as the condition, which does not carry a guarantee that all products will have price tags on them Shelf pulls condition as defined on our website is the following; Shelf pulls were previously available for sale in a retail environment but were never soldThey usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contactIn addition, since most of these items are sent through a reverse supply chain (e.gfrom a retailer back to a centralized warehouse), they can show signs of further handlingAccordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Additionally, Section from the Terms and Conditions addresses the need for buyers to inspect assets on delivery and qualifies the need to file a claim for incorrect and inaccurate descriptions An excerpt from Section of the Terms and Conditions is posted below as a reference:Claims for Incorrect or Inaccurate Description Where Inspection Not Permitted; Returns ProcessIn limited circumstances, our sellers only permit inspection on buyer's receipt of the Assets after their shipmentFor example, this may occur in a drop-ship arrangement where there is no inspection permitted by the seller and the seller or Liquidity Services coordinate shipping of the Assets directly to the buyerIn such circumstances, buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to buyerThereafter, a buyer's right to make a claim expiresBuyer's right expires regardless of whether buyer actually conducts an inspection of the Assets.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that Mr [redacted] continues to be dissatisfied with the auction services provided by Liquidation.com, however, we stand behind the decision to deny these disputes based on the evidence provided and feel the matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace We are well outside the window for investigating post-transactional claims, but as a courtesy if Mr [redacted] has additional evidence that he feels would substantiate a claim on the neckties, we will review it Mr [redacted] can submit that information to us at [redacted] .We wish to thank you for allowing Liquidation.com a chance to address Mr [redacted] ’s claimRegards,Darren M [redacted] SrManager, Customer SupportLiquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not threaten a customer server representativeI nicely asked him for the name and address of the President/CEO and he got madHe not only would not give me the name and address of the President and CEO but instead, deactivated my accountI did not file a charge backI filed a dispute with [redacted] because I felt that I had no other recourse once my account had been deactivatedWhen I received the computer back (STILL BROKEN) the [redacted] dispute was endedI finally had the computer repaired at my own cost Regards, [redacted] ***
Mr [redacted] , size="3"> Please accept the attached response to the initial compliant for [redacted] ***, ID [redacted] Thank You, Amanda O [redacted] Compliance Associate Liquidity Services Please accept this response to the complaint filed by Mr [redacted] with the Revdex.comMr [redacted] described concerns he had as a bidder on our website, stating that he had over fifty percent of the items missing from auction ID [redacted] and his account was inaccessible after his claim was approved by our customer relations departmentMr [redacted] bid on an auction for one lot of tools-nailer kits, twin stack compressor on Liquidation.comOn August 6th, he filed a dispute with our Customer Relations Department asserting that over half of the items on the original manifest were missingMr [redacted] requested the remainder of the items be made available to him instead of a partial refundOur disputes team reviewed Mr***’s claim and concluded that a full refund would be issued upon return delivery of the itemsAs such, his claim was honored, a [redacted] pickup was arranged and a bill of lading was sent to Mr***Our customer relations department communicated to Mr [redacted] that his dispute had been honored and a full refund would be issued to his account upon return deliveryThe pickup request was scheduled for August 19th between the hours of 12pm-5pm and would be picked up no later than August 20th if [redacted] was unable to pick up due to any unforeseen circumstancesA bill of lading was sent in a separate email for Mr [redacted] to attach to the package for pickupOur customer relations department also expressed to Mr [redacted] once the seller had received the items, two days are allowed for inspectionWe regret that Mr [redacted] was dissatisfied with the auction services provided by Liquidation.com, however, we feel this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O*** Compliance Associate Liquidity Services
October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com*** [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of designer handbags in Used condition purchased via Liquidation.comOn September 10, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that the handbags she received did not match the photos in the auction listingShe said that the handbags were very outdated and that some did not even have brand identification on themAdditionally, she had expected them to be genuine leather and they were notShe provided photos in support of her dispute and requested a full refund Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe listing stated that “You will be receiving items similar to the ones in the pictures.” The photo evidence provided showed that [redacted] received handbags that were “Designer Inspired Bags.” The auction also did not specify that only genuine leather items would be sent or what quantity of genuine leather would be included Further, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for itFor this reason, [redacted] ’s Liquidation.com user account was de-activated We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
January 24, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that Liquidity Services highly exaggerates the auction descriptions [redacted] states that he has encountered several advertising issues and he is unable to communicate with the seller directly.Per a thorough review of [redacted] ’s transaction disputes, our management team has commented that there are no outstanding refund amounts owed to [redacted] at this timeAlso, the management team has confirmed that each dispute was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Most of [redacted] ’s transaction disputes were closed with a full or partial refund back to [redacted] The other disputes consisted of shipping claims where the item was delivered to [redacted] or covered by the warranty service.As Liquidity Services sells items on behalf of third parties, Liquidity Services customer relations team handles all customer inquiries and disputesWhen a dispute is filed with the customer relations dispute team, the seller is provided with the buyer’s dispute precisely as it is submitted to Liquidity Services, the seller is then asked to provide their response/feedback immediatelyThe Liquidity Services customer relations dispute team responds to the buyer with the seller’s response as to act as an intermediary between the seller and the buyer.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceWe would be glad to look in to a specific transaction at [redacted] ’s request if he so desiresWe appreciate the opportunity to address any further concerns and your our cooperation in this matter is greatly appreciatedRegards, Amanda O [redacted] Compliance Associate Liquidity Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Buyer has filed a dispute with us for transaction [redacted] on 8/11/ For transaction [redacted] the auction was properly labeled as ‘Returns’, which are not guaranteed to be functional as the majority have operational and cosmetic issues, may show signs of use and may not include all parts and accessoriesIn addition, the auction description indicates the units are not inspected and may or may not be functional
August 4, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ***, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that Liquidity Services, Incwas in violation of buyer’s purchase agreements for transaction IDs [redacted] , [redacted] , [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because she disagrees with the application of our company policies [redacted] was the winning bidder of five auctions for lots of Returns condition merchandise purchased via Liquidation.comShe said that despite receiving an e-mail indication that her loads were ready for pickup, that her freight company was unable to retrieve her merchandise as expectedThere was one shipment that was scheduled to be shipped while four others were set for pickupWhen her freight company arrived, they were unable to retrieve the loads of merchandise because the number of pallets on the bill of lading paperwork did not match the request in the warehouse records [redacted] was told that she would have to reschedule the pickup Company policy requires that pickup by third party freight companies be tightly managed to prevent fraud or theftSince the paperwork did not match the warehouse records for pickup, the warehouse personnel could not release the merchandiseWhen a buyer arranges for pickup by a third party on Liquidation.com purchases, the buyer takes on the responsibility of securing accurate paperwork and coordinating the delivery between the third party and warehouseFurther, our company is unable to refund money paid to other parties so we cannot reimburse [redacted] for her payment to the freight company We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary [redacted] H [redacted] Corporate Paralegal Liquidity Services, Inc
June 24, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services did not honor his bid for auction ID [redacted] [redacted] believes that our seller denied his bid due to his bid amount[redacted] bid on an auction for one lot of 7, [redacted] Bobblehead items on Liquidation.comThe sale closed on June 5th and [redacted] contacted our customer service team the next business day to inquire about the sale as he had not yet received an invoiceAfter a thorough review, [redacted] was notified by our customer relations management that there was a listing error for auction ID [redacted] and unfortunately, the lot would not be sold and had been removed from the websiteAs such, an invoice was not generated as the items were not sold Due to this listing error, all bids from all buyers participating in the sale were voidedPer our terms and conditions, we reserve the right to review, edit or remove any Listing that we believe is inaccurateAlthough listing errors are infrequent occurrences, Liquidity Services may immediately remove a listing to review and ensure accuracy We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I can see that you have no intention to admit your advertisingI reserve the right to have this matter further investigated to keep you from capitalizing in this manner of doing businessThe consumers deserve better Regards, [redacted]
October 15, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ***, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied [redacted] was the winning bidder of an auction for a lot of home goods in Returns condition purchased via Liquidation.comOn September 8, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition listed and grossly misrepresented by the seller in the auction listingHe said that some of the items received had defects that were not identified on the manifest or auction advertising and should be considered Salvage conditionHe requested a full refund on the transaction and a change in Liquidation.com policy to require seller disclosure of all defects Our disputes team reviewed [redacted] ***’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows: Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing While sellers are not required to list each defect, buyers can review a seller’s rating prior to bidding to get a better idea of the types of merchandise and condition of merchandise provided to the marketplace by the seller We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Liquidation.com never notifyed me of erorr in completing there re-sale certificate I called Liquidation.com approximately two weeks after sales were completed and was informed of errors I immediately made corrections and faxed over to Liquidity Services Liquidation.Com still refused to refund my sales tax because I have pissed them off and they don't want to process my refund and stated two spaces were put in my user name that don't belong there At this point I became demanding of my refund their customer service representative hung up the phone on meBeing demanding or loud and argumentative as Mr [redacted] referred too, however, Mr [redacted] did not directly speak to me at anytime Getting angry at a customer, because you don't like their voice level or tone Is no legal reason to keep a customer sales taxes that does not legally belong to you Having possession of any item you do not have legal right too is theft "Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, Ms [redacted] ’s Liquidation.com user account was de-activated." I only filed charge backs for the sales taxes that is legally owed to me I have a legal rights to the merchandise because I paid for the merchandise Having a policy stating I cannot file a claim (chargebacks) about your company because customer has possession of merchandise without paying for it As, of the date and time of this letter, I have not received or been notified of any refunds for merchandise or sales taxesHow could I have merchandise without paying for it and Liquidation.com has my sales tax?My account was deactivated because Liquidtion.com is angry about my complaints to Revdex.com, [redacted] and The Federal Trade Commision reqarding their business policies and practices Regards, [redacted]
January 7th, 2016Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied[redacted] was the winning bidder of an auction for one lot of new selfies sticks & Mounts for [redacted] & More on Liquidation.comOn December 11th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was missing units [redacted] stated “I received through USPS today a [redacted] 18x13xcarton containing selfie sticksI was expecting selfie sticks as shown on the auction specificationI am expecting the rest sent to me ASAP or a refund of: half of the auction price ($114.50) plus half the shipping cost ($10.00) for a total of $I prefer receiving the balance of the selfies.”Our disputes team reviewed [redacted] ’s claim and concluded that the auction listing was properly listedThe auction description clearly states the following: Lot includes: Selfie monopod telescoping stick (pcs) Universal phone mount (pcs)As such, his claim was denied.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Amanda O***Compliance AssociateLiquidity Services
Complaint: [redacted] I am rejecting this response because: Liquidity.com, or Liquidity Services, Inc., and their description of "Shelf-Pulls" may state that price tags and signs of package handling may be present, and there was no question about thisWhat "Shelf-Pulls" doesn't include, in the description, is the missing manuals, the open packages (over 95% of them - one wasn't open), and the Not for Resale gamesIf a game isn't for resale, that's a clear indicator that it was NEVER on a retail store shelf for sale (on it's own)The others, with the open packages and severe signs of wear, are clearly USED, which is an entirely different category with Liquidity Services, IncThis isn't a case of simply a disappointed purchase, as I've purchased through them before and received what I expected (or DVD movies)In this instance, the seller ( [redacted] ) falsely listed the items, in stating they were shelf-pulls and not usedHad they been listed as USED, I likely wouldn't have bid due to the lingering question of "How much wear and tear will these have?" All attempts, through their site, to identify the seller's true name and address have yielded nothingI've requested this information by email, as well, but expect Liquidity Services, Incto thumb their nose at me as they have done with the past disputes Again, this is a clear case of fraud - the seller knowingly listed the item under the wrong condition (shelf-pull instead of used) and sold it with the buyer expecting the items to come with reasonable wear, but not looking like they came out of someone's basement after months (or years) of useLiquidity Services, Incis also guilty of their part, as they have been communicated with in regards to the condition of the product received, and have informed me that they have (or will) release the money to the sellerIf they cared, at all, they wouldn't allow sellers to falsely list their itemsThe seller shouldn't receive the money, they need to be held accountable for the fraud (across state lines - federal crime?), the items need to be RETURNED and my money needs to be REFUNDED in full due to the deceptive practices of [redacted] and Liquidity Services, Inc.'s support of the seller's practice! I've attached two pictures, of the "Not for Resale" itemsThere are too many other items, with their signs of being open and severely worn, to flood your inbox with themIf need be, though, I will send digital photos of others to prove their condition Regards, [redacted]
[redacted] , Based on the information provided, since no transaction/order details were given, we have identified the transaction ID as [redacted] If this is incorrect, please let us know as we do not have any other dispute on file for the address provided on the Revdex.com complaintThe auction [redacted] bid on was a lot of [redacted] in Salvage conditionThe condition of this merchandise was detailed at the top of the page, with a pfurther detailing what salvage merchandise as assets that have been “identified as defective for reasons concerning their functionality, appearance, or bothSalvage assets usually can only be used for parts.” In addition, the listing description of the auction further calls attention to the fact the merchandise within this lot was in fact salvage in separate instancesExact language on the description: “IMPORTANT: Please note that the condition of this lot is SALVAGESalvage assets are intended for professional buyers, as most can be used only for partsThese assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition.” And “This is a salvage lotUnits have neither been opened nor inspectedWe are unable to guarantee the contents of the units in this lotSalvage units included in this lot are part of a large inventory purchaseNo individual units were opened or testedThese phones have a clean ESN/ IMEI status right nowthe status could change over time hence we do not guarantee ESN/ IMEI clean status although as of now all items are NO [redacted] The phones are listed in salvage condition and being sold for parts or repair and no returns will be accepted.” Because the auction clearly stated the merchandise of this lot was not functional and is being offered “as-is, where-is”, we denied the disputeThese lots are therefore recommended for professional buyers to resell as partsLiquidation.com
Dear [redacted] , Please accept this response to the complaint filed in regards to authenticity for Auction ID [redacted] on 1/17/and Auction ID [redacted] on 1/19/ We received a dispute claim from [redacted] on 1/20/wherein he stated: 2017-01-20:09:DISPUTE RECEIVED; GROSSLY MISREPRESENTED; Fraud and Scam Items falsely advertisedItems described as sterling silverItems not even silver plated, made from different metalNot stamped with any sterling silver marksItems came in boxes stating made in ChinaCounterfeit goodsPlease note Liquidation.com does not intentionally sell fraudulent or non-authentic itemsOur disputes department settled with [redacted] on 1/by honoring the claim for the merchandise, with pre-paid freight The items have been received back to us on 1/9/and we have entered a refund in full of $322.00, todayLiquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, and encourage him to continue to utilize our dispute handling process for dealing with claims, as per our Terms and Conditions
March 31, Dear ** [redacted] ,We appreciate the opportunity to review and respond to the claims associated with ** [redacted] ’s auction participation.All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as well as upon placement of their bidsOur records indicate that ** [redacted] agreed to the Terms and Conditions at the time of registration on Thu Sep 19:17:Agreement of the Terms and Conditions also occurred when ** [redacted] placed his winning bid on Sale ***, Lot [redacted] (Thu Jan 16:42:2014) on Government Liquidation’s websiteThe next business day, January 03, 2014, ** [redacted] was invoiced for Sale ***, Lot ***A copy of the invoice is enclosed with this letterSale ***, Lot ***'s removal period was January 03, 2014, through January 17, 2014.Our records indicate that ** [redacted] did not remove the property by January 16, Therefore, as a courtesy, Government Liquidation sent an abandonment notice to ** [redacted] , and it indicated that the property had to be removed by no later then January 23, 2014, in order to avoid abandonment, a process that is outlined in Section of the Terms and ConditionsA copy of the abandonment notice is enclosed with this letterSection of the Terms and Conditions is posted below for your reference and understanding.Section A schedule for removal of property will be established for each saleYou must remove all property awarded within this time limitIf for any reason removal cannot be completed within the time period, it is your responsibility to arrange with our site manager for an extension of timeWe are not responsible for property that is not removed within the time allottedIf property is not removed within the specified removal period or scheduled for removal at a later date with our site manager, we will consider the property to be abandoned by you, and you will have abandoned all right, title and interest in the property including the purchase price of the propertyWe are not required to send abandonment or late removal letters to you prior to exercising the right of abandonment.Subsequently, on January 20, 2014, ** [redacted] contacted the Government Liquidation facility that housed the property, [redacted] , Pennsylvania, and requested a removal extension until January 29, Government Liquidation informed ** [redacted] that his request could not be accommodatedIn addition, Government Liquidation reiterated to ** [redacted] that the property had to be removed by January 23, 2014, to avoid abandonment.On January 21, 2014, ** [redacted] contacted Government Liquidation’s Customer Service Department due to the denial of his requestIn turn, on January 23, 2014, the Customer Service Department instructed ** [redacted] to file a claimA copy of the claim form that was sent to ** [redacted] is enclosed with this letterInstead of filing a claim, however, ** [redacted] initiated a charge-back for the purchase price of the transaction, $192.39.Due to the charge-back, Government Liquidation communicated with ** [redacted] , and he indicated that he was aware of the Terms and Conditions but maintained that he was unable to meet the removal deadline due to the [redacted] , Pennsylvania, facility’s phone line being downGovernment liquidation advised ** [redacted] that we would review the phone records to validate his claim, but ** [redacted] stated that he did not need to continue doing business with Government Liquidation due to the unprofessionalismTherefore, in accordance with Section 7-Cof the Terms and Conditions, Government Liquidation issued a full refund to ** [redacted] 's credit card, $192.39, and permanently closed ** [redacted] ’s Government Liquidation accountSection 7-of the Terms and Conditions is posted below for your reference and understanding.Section 7-Any Buyer that attempts to rescind a credit card transaction without our express written consent (i.e., charge-back), will have their account immediately and permanently de- activatedIf you perform a charge-back after receiving the property, GL may file charges with the appropriate law enforcement agency, and reserves the right to pursue all remedies available to us to recover our damages.Based upon the information mentioned above, Government Liquidation has determined that a business relationship with ** [redacted] is not conducive.Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned.Regards,
GovDeals offers Online Auction Services to over 10,government entities in the U.S and CanadaSeller’s manage their own auctions and set their own terms and conditions (Auction rules) for which the buyers must adhereWe receive many complaints from unsatisfied bidders due to the fact that the seller locks their account for defaulting on the payment or the pickup of items won from our government clientsThese complaints are usually dismissed due to the fact that the bidder did not follow their obligations to pay for and pickup items won and did not abide by the government seller's Terms and ConditionsIn the case of Mr [redacted] , the seller locked his account because he failed to comply with the seller terms of payment and removal When a seller locks a bidder’s account, they are essentially saying “I do not want to do business with this individual”; we will not go against the seller wishes to reverse this lockAside from the other locks on his account, Mr [redacted] may bid on items offered by more than 10,other sellers.Thanks you for your attention to this matter and let me know if you need any other information about this complaint or our companyRegards,Carrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was not expecting the exact items listed, I was expecting that the actual retail value would be what was stated in the auction listingThe retail value of what I received was not even half of the value statedAlso the pictures are stated as "representative" the quality of the items I received was not near what was shown in the photos and the photos were not representativeI am very dissatisfied and will fight this to the end out of principleThe money is as big as a deal as how your sellers intentionally mislead buyers and you protect them in this practice Regards, [redacted]
April 29, 2016Dear Mr [redacted] Liquidation.com is in receipt of the response submitted by Mr [redacted] In his response, Mr [redacted] states that he remains dissatisfied with the reply provided by our company to his initial complaint Mr [redacted] indicates that Liquidity Services is fully aware that the neckties were not in shelf pulls condition, and that only of the ties out of had price tags.As per our previous reply to Mr [redacted] , in the last paragraph, we are willing to review any additional evidence that would further substantiate there is a legitimate claim of inaccurate or incorrect merchandise in the delivered transaction ID [redacted] .Please note the auction was listed using shelf pulls as the condition, which does not carry a guarantee that all products will have price tags on them Shelf pulls condition as defined on our website is the following; Shelf pulls were previously available for sale in a retail environment but were never soldThey usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contactIn addition, since most of these items are sent through a reverse supply chain (e.gfrom a retailer back to a centralized warehouse), they can show signs of further handlingAccordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Additionally, Section from the Terms and Conditions addresses the need for buyers to inspect assets on delivery and qualifies the need to file a claim for incorrect and inaccurate descriptions An excerpt from Section of the Terms and Conditions is posted below as a reference:Claims for Incorrect or Inaccurate Description Where Inspection Not Permitted; Returns ProcessIn limited circumstances, our sellers only permit inspection on buyer's receipt of the Assets after their shipmentFor example, this may occur in a drop-ship arrangement where there is no inspection permitted by the seller and the seller or Liquidity Services coordinate shipping of the Assets directly to the buyerIn such circumstances, buyer must make a claim for any incorrect or inaccurate Listing description of the Assets within three (3) Business Days after delivery of the Assets to buyerThereafter, a buyer's right to make a claim expiresBuyer's right expires regardless of whether buyer actually conducts an inspection of the Assets.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that Mr [redacted] continues to be dissatisfied with the auction services provided by Liquidation.com, however, we stand behind the decision to deny these disputes based on the evidence provided and feel the matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace We are well outside the window for investigating post-transactional claims, but as a courtesy if Mr [redacted] has additional evidence that he feels would substantiate a claim on the neckties, we will review it Mr [redacted] can submit that information to us at [redacted] .We wish to thank you for allowing Liquidation.com a chance to address Mr [redacted] ’s claimRegards,Darren M [redacted] SrManager, Customer SupportLiquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I did not threaten a customer server representativeI nicely asked him for the name and address of the President/CEO and he got madHe not only would not give me the name and address of the President and CEO but instead, deactivated my accountI did not file a charge backI filed a dispute with [redacted] because I felt that I had no other recourse once my account had been deactivatedWhen I received the computer back (STILL BROKEN) the [redacted] dispute was endedI finally had the computer repaired at my own cost Regards, [redacted] ***
Mr [redacted] , size="3"> Please accept the attached response to the initial compliant for [redacted] ***, ID [redacted] Thank You, Amanda O [redacted] Compliance Associate Liquidity Services Please accept this response to the complaint filed by Mr [redacted] with the Revdex.comMr [redacted] described concerns he had as a bidder on our website, stating that he had over fifty percent of the items missing from auction ID [redacted] and his account was inaccessible after his claim was approved by our customer relations departmentMr [redacted] bid on an auction for one lot of tools-nailer kits, twin stack compressor on Liquidation.comOn August 6th, he filed a dispute with our Customer Relations Department asserting that over half of the items on the original manifest were missingMr [redacted] requested the remainder of the items be made available to him instead of a partial refundOur disputes team reviewed Mr***’s claim and concluded that a full refund would be issued upon return delivery of the itemsAs such, his claim was honored, a [redacted] pickup was arranged and a bill of lading was sent to Mr***Our customer relations department communicated to Mr [redacted] that his dispute had been honored and a full refund would be issued to his account upon return deliveryThe pickup request was scheduled for August 19th between the hours of 12pm-5pm and would be picked up no later than August 20th if [redacted] was unable to pick up due to any unforeseen circumstancesA bill of lading was sent in a separate email for Mr [redacted] to attach to the package for pickupOur customer relations department also expressed to Mr [redacted] once the seller had received the items, two days are allowed for inspectionWe regret that Mr [redacted] was dissatisfied with the auction services provided by Liquidation.com, however, we feel this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O*** Compliance Associate Liquidity Services
October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com*** [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of designer handbags in Used condition purchased via Liquidation.comOn September 10, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that the handbags she received did not match the photos in the auction listingShe said that the handbags were very outdated and that some did not even have brand identification on themAdditionally, she had expected them to be genuine leather and they were notShe provided photos in support of her dispute and requested a full refund Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe listing stated that “You will be receiving items similar to the ones in the pictures.” The photo evidence provided showed that [redacted] received handbags that were “Designer Inspired Bags.” The auction also did not specify that only genuine leather items would be sent or what quantity of genuine leather would be included Further, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for itFor this reason, [redacted] ’s Liquidation.com user account was de-activated We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
January 24, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that Liquidity Services highly exaggerates the auction descriptions [redacted] states that he has encountered several advertising issues and he is unable to communicate with the seller directly.Per a thorough review of [redacted] ’s transaction disputes, our management team has commented that there are no outstanding refund amounts owed to [redacted] at this timeAlso, the management team has confirmed that each dispute was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Most of [redacted] ’s transaction disputes were closed with a full or partial refund back to [redacted] The other disputes consisted of shipping claims where the item was delivered to [redacted] or covered by the warranty service.As Liquidity Services sells items on behalf of third parties, Liquidity Services customer relations team handles all customer inquiries and disputesWhen a dispute is filed with the customer relations dispute team, the seller is provided with the buyer’s dispute precisely as it is submitted to Liquidity Services, the seller is then asked to provide their response/feedback immediatelyThe Liquidity Services customer relations dispute team responds to the buyer with the seller’s response as to act as an intermediary between the seller and the buyer.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceWe would be glad to look in to a specific transaction at [redacted] ’s request if he so desiresWe appreciate the opportunity to address any further concerns and your our cooperation in this matter is greatly appreciatedRegards, Amanda O [redacted] Compliance Associate Liquidity Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Buyer has filed a dispute with us for transaction [redacted] on 8/11/ For transaction [redacted] the auction was properly labeled as ‘Returns’, which are not guaranteed to be functional as the majority have operational and cosmetic issues, may show signs of use and may not include all parts and accessoriesIn addition, the auction description indicates the units are not inspected and may or may not be functional
August 4, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ***, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that Liquidity Services, Incwas in violation of buyer’s purchase agreements for transaction IDs [redacted] , [redacted] , [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because she disagrees with the application of our company policies [redacted] was the winning bidder of five auctions for lots of Returns condition merchandise purchased via Liquidation.comShe said that despite receiving an e-mail indication that her loads were ready for pickup, that her freight company was unable to retrieve her merchandise as expectedThere was one shipment that was scheduled to be shipped while four others were set for pickupWhen her freight company arrived, they were unable to retrieve the loads of merchandise because the number of pallets on the bill of lading paperwork did not match the request in the warehouse records [redacted] was told that she would have to reschedule the pickup Company policy requires that pickup by third party freight companies be tightly managed to prevent fraud or theftSince the paperwork did not match the warehouse records for pickup, the warehouse personnel could not release the merchandiseWhen a buyer arranges for pickup by a third party on Liquidation.com purchases, the buyer takes on the responsibility of securing accurate paperwork and coordinating the delivery between the third party and warehouseFurther, our company is unable to refund money paid to other parties so we cannot reimburse [redacted] for her payment to the freight company We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary [redacted] H [redacted] Corporate Paralegal Liquidity Services, Inc
June 24, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services did not honor his bid for auction ID [redacted] [redacted] believes that our seller denied his bid due to his bid amount[redacted] bid on an auction for one lot of 7, [redacted] Bobblehead items on Liquidation.comThe sale closed on June 5th and [redacted] contacted our customer service team the next business day to inquire about the sale as he had not yet received an invoiceAfter a thorough review, [redacted] was notified by our customer relations management that there was a listing error for auction ID [redacted] and unfortunately, the lot would not be sold and had been removed from the websiteAs such, an invoice was not generated as the items were not sold Due to this listing error, all bids from all buyers participating in the sale were voidedPer our terms and conditions, we reserve the right to review, edit or remove any Listing that we believe is inaccurateAlthough listing errors are infrequent occurrences, Liquidity Services may immediately remove a listing to review and ensure accuracy We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I can see that you have no intention to admit your advertisingI reserve the right to have this matter further investigated to keep you from capitalizing in this manner of doing businessThe consumers deserve better Regards, [redacted]
October 15, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] ***, ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied [redacted] was the winning bidder of an auction for a lot of home goods in Returns condition purchased via Liquidation.comOn September 8, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition listed and grossly misrepresented by the seller in the auction listingHe said that some of the items received had defects that were not identified on the manifest or auction advertising and should be considered Salvage conditionHe requested a full refund on the transaction and a change in Liquidation.com policy to require seller disclosure of all defects Our disputes team reviewed [redacted] ***’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows: Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing While sellers are not required to list each defect, buyers can review a seller’s rating prior to bidding to get a better idea of the types of merchandise and condition of merchandise provided to the marketplace by the seller We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
The company name isLiquidation.com [redacted] -webkit-text-size-adjust: auto;">Washington, DC ***From USA: ###-###-####International: + [redacted] ***Fax: [redacted] ***Hours: 9:a.mto 6:p.mEST, Monday - Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Liquidation.com never notifyed me of erorr in completing there re-sale certificate I called Liquidation.com approximately two weeks after sales were completed and was informed of errors I immediately made corrections and faxed over to Liquidity Services Liquidation.Com still refused to refund my sales tax because I have pissed them off and they don't want to process my refund and stated two spaces were put in my user name that don't belong there At this point I became demanding of my refund their customer service representative hung up the phone on meBeing demanding or loud and argumentative as Mr [redacted] referred too, however, Mr [redacted] did not directly speak to me at anytime Getting angry at a customer, because you don't like their voice level or tone Is no legal reason to keep a customer sales taxes that does not legally belong to you Having possession of any item you do not have legal right too is theft "Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, Ms [redacted] ’s Liquidation.com user account was de-activated." I only filed charge backs for the sales taxes that is legally owed to me I have a legal rights to the merchandise because I paid for the merchandise Having a policy stating I cannot file a claim (chargebacks) about your company because customer has possession of merchandise without paying for it As, of the date and time of this letter, I have not received or been notified of any refunds for merchandise or sales taxesHow could I have merchandise without paying for it and Liquidation.com has my sales tax?My account was deactivated because Liquidtion.com is angry about my complaints to Revdex.com, [redacted] and The Federal Trade Commision reqarding their business policies and practices Regards, [redacted]
January 7th, 2016Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because his dispute was denied[redacted] was the winning bidder of an auction for one lot of new selfies sticks & Mounts for [redacted] & More on Liquidation.comOn December 11th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was missing units [redacted] stated “I received through USPS today a [redacted] 18x13xcarton containing selfie sticksI was expecting selfie sticks as shown on the auction specificationI am expecting the rest sent to me ASAP or a refund of: half of the auction price ($114.50) plus half the shipping cost ($10.00) for a total of $I prefer receiving the balance of the selfies.”Our disputes team reviewed [redacted] ’s claim and concluded that the auction listing was properly listedThe auction description clearly states the following: Lot includes: Selfie monopod telescoping stick (pcs) Universal phone mount (pcs)As such, his claim was denied.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Amanda O***Compliance AssociateLiquidity Services
Complaint: [redacted] I am rejecting this response because: Liquidity.com, or Liquidity Services, Inc., and their description of "Shelf-Pulls" may state that price tags and signs of package handling may be present, and there was no question about thisWhat "Shelf-Pulls" doesn't include, in the description, is the missing manuals, the open packages (over 95% of them - one wasn't open), and the Not for Resale gamesIf a game isn't for resale, that's a clear indicator that it was NEVER on a retail store shelf for sale (on it's own)The others, with the open packages and severe signs of wear, are clearly USED, which is an entirely different category with Liquidity Services, IncThis isn't a case of simply a disappointed purchase, as I've purchased through them before and received what I expected (or DVD movies)In this instance, the seller ( [redacted] ) falsely listed the items, in stating they were shelf-pulls and not usedHad they been listed as USED, I likely wouldn't have bid due to the lingering question of "How much wear and tear will these have?" All attempts, through their site, to identify the seller's true name and address have yielded nothingI've requested this information by email, as well, but expect Liquidity Services, Incto thumb their nose at me as they have done with the past disputes Again, this is a clear case of fraud - the seller knowingly listed the item under the wrong condition (shelf-pull instead of used) and sold it with the buyer expecting the items to come with reasonable wear, but not looking like they came out of someone's basement after months (or years) of useLiquidity Services, Incis also guilty of their part, as they have been communicated with in regards to the condition of the product received, and have informed me that they have (or will) release the money to the sellerIf they cared, at all, they wouldn't allow sellers to falsely list their itemsThe seller shouldn't receive the money, they need to be held accountable for the fraud (across state lines - federal crime?), the items need to be RETURNED and my money needs to be REFUNDED in full due to the deceptive practices of [redacted] and Liquidity Services, Inc.'s support of the seller's practice! I've attached two pictures, of the "Not for Resale" itemsThere are too many other items, with their signs of being open and severely worn, to flood your inbox with themIf need be, though, I will send digital photos of others to prove their condition Regards, [redacted]
[redacted] , Based on the information provided, since no transaction/order details were given, we have identified the transaction ID as [redacted] If this is incorrect, please let us know as we do not have any other dispute on file for the address provided on the Revdex.com complaintThe auction [redacted] bid on was a lot of [redacted] in Salvage conditionThe condition of this merchandise was detailed at the top of the page, with a pfurther detailing what salvage merchandise as assets that have been “identified as defective for reasons concerning their functionality, appearance, or bothSalvage assets usually can only be used for parts.” In addition, the listing description of the auction further calls attention to the fact the merchandise within this lot was in fact salvage in separate instancesExact language on the description: “IMPORTANT: Please note that the condition of this lot is SALVAGESalvage assets are intended for professional buyers, as most can be used only for partsThese assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition.” And “This is a salvage lotUnits have neither been opened nor inspectedWe are unable to guarantee the contents of the units in this lotSalvage units included in this lot are part of a large inventory purchaseNo individual units were opened or testedThese phones have a clean ESN/ IMEI status right nowthe status could change over time hence we do not guarantee ESN/ IMEI clean status although as of now all items are NO [redacted] The phones are listed in salvage condition and being sold for parts or repair and no returns will be accepted.” Because the auction clearly stated the merchandise of this lot was not functional and is being offered “as-is, where-is”, we denied the disputeThese lots are therefore recommended for professional buyers to resell as partsLiquidation.com
Dear [redacted] , Please accept this response to the complaint filed in regards to authenticity for Auction ID [redacted] on 1/17/and Auction ID [redacted] on 1/19/ We received a dispute claim from [redacted] on 1/20/wherein he stated: 2017-01-20:09:DISPUTE RECEIVED; GROSSLY MISREPRESENTED; Fraud and Scam Items falsely advertisedItems described as sterling silverItems not even silver plated, made from different metalNot stamped with any sterling silver marksItems came in boxes stating made in ChinaCounterfeit goodsPlease note Liquidation.com does not intentionally sell fraudulent or non-authentic itemsOur disputes department settled with [redacted] on 1/by honoring the claim for the merchandise, with pre-paid freight The items have been received back to us on 1/9/and we have entered a refund in full of $322.00, todayLiquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, and encourage him to continue to utilize our dispute handling process for dealing with claims, as per our Terms and Conditions
March 31, Dear ** [redacted] ,We appreciate the opportunity to review and respond to the claims associated with ** [redacted] ’s auction participation.All potential buyers are informed of the auction procedures and agree to the Terms and Conditions at the time of registration as well as upon placement of their bidsOur records indicate that ** [redacted] agreed to the Terms and Conditions at the time of registration on Thu Sep 19:17:Agreement of the Terms and Conditions also occurred when ** [redacted] placed his winning bid on Sale ***, Lot [redacted] (Thu Jan 16:42:2014) on Government Liquidation’s websiteThe next business day, January 03, 2014, ** [redacted] was invoiced for Sale ***, Lot ***A copy of the invoice is enclosed with this letterSale ***, Lot ***'s removal period was January 03, 2014, through January 17, 2014.Our records indicate that ** [redacted] did not remove the property by January 16, Therefore, as a courtesy, Government Liquidation sent an abandonment notice to ** [redacted] , and it indicated that the property had to be removed by no later then January 23, 2014, in order to avoid abandonment, a process that is outlined in Section of the Terms and ConditionsA copy of the abandonment notice is enclosed with this letterSection of the Terms and Conditions is posted below for your reference and understanding.Section A schedule for removal of property will be established for each saleYou must remove all property awarded within this time limitIf for any reason removal cannot be completed within the time period, it is your responsibility to arrange with our site manager for an extension of timeWe are not responsible for property that is not removed within the time allottedIf property is not removed within the specified removal period or scheduled for removal at a later date with our site manager, we will consider the property to be abandoned by you, and you will have abandoned all right, title and interest in the property including the purchase price of the propertyWe are not required to send abandonment or late removal letters to you prior to exercising the right of abandonment.Subsequently, on January 20, 2014, ** [redacted] contacted the Government Liquidation facility that housed the property, [redacted] , Pennsylvania, and requested a removal extension until January 29, Government Liquidation informed ** [redacted] that his request could not be accommodatedIn addition, Government Liquidation reiterated to ** [redacted] that the property had to be removed by January 23, 2014, to avoid abandonment.On January 21, 2014, ** [redacted] contacted Government Liquidation’s Customer Service Department due to the denial of his requestIn turn, on January 23, 2014, the Customer Service Department instructed ** [redacted] to file a claimA copy of the claim form that was sent to ** [redacted] is enclosed with this letterInstead of filing a claim, however, ** [redacted] initiated a charge-back for the purchase price of the transaction, $192.39.Due to the charge-back, Government Liquidation communicated with ** [redacted] , and he indicated that he was aware of the Terms and Conditions but maintained that he was unable to meet the removal deadline due to the [redacted] , Pennsylvania, facility’s phone line being downGovernment liquidation advised ** [redacted] that we would review the phone records to validate his claim, but ** [redacted] stated that he did not need to continue doing business with Government Liquidation due to the unprofessionalismTherefore, in accordance with Section 7-Cof the Terms and Conditions, Government Liquidation issued a full refund to ** [redacted] 's credit card, $192.39, and permanently closed ** [redacted] ’s Government Liquidation accountSection 7-of the Terms and Conditions is posted below for your reference and understanding.Section 7-Any Buyer that attempts to rescind a credit card transaction without our express written consent (i.e., charge-back), will have their account immediately and permanently de- activatedIf you perform a charge-back after receiving the property, GL may file charges with the appropriate law enforcement agency, and reserves the right to pursue all remedies available to us to recover our damages.Based upon the information mentioned above, Government Liquidation has determined that a business relationship with ** [redacted] is not conducive.Again, Government Liquidation wishes to thank you for allowing us to address the claims mentioned.Regards,
GovDeals offers Online Auction Services to over 10,government entities in the U.S and CanadaSeller’s manage their own auctions and set their own terms and conditions (Auction rules) for which the buyers must adhereWe receive many complaints from unsatisfied bidders due to the fact that the seller locks their account for defaulting on the payment or the pickup of items won from our government clientsThese complaints are usually dismissed due to the fact that the bidder did not follow their obligations to pay for and pickup items won and did not abide by the government seller's Terms and ConditionsIn the case of Mr [redacted] , the seller locked his account because he failed to comply with the seller terms of payment and removal When a seller locks a bidder’s account, they are essentially saying “I do not want to do business with this individual”; we will not go against the seller wishes to reverse this lockAside from the other locks on his account, Mr [redacted] may bid on items offered by more than 10,other sellers.Thanks you for your attention to this matter and let me know if you need any other information about this complaint or our companyRegards,Carrie M
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I was not expecting the exact items listed, I was expecting that the actual retail value would be what was stated in the auction listingThe retail value of what I received was not even half of the value statedAlso the pictures are stated as "representative" the quality of the items I received was not near what was shown in the photos and the photos were not representativeI am very dissatisfied and will fight this to the end out of principleThe money is as big as a deal as how your sellers intentionally mislead buyers and you protect them in this practice Regards, [redacted]