October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of designer handbags in Used condition purchased via Liquidation.comOn September 10, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that the handbags she received did not match the photos in the auction listingShe said that the handbags were very outdated and that some did not even have brand identification on themAdditionally, she had expected them to be genuine leather and they were notShe provided photos in support of her dispute and requested a full refund Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe listing stated that “You will be receiving items similar to the ones in the pictures.” The photo evidence provided showed that [redacted] received handbags that were “Designer Inspired Bags.” The auction also did not specify that only genuine leather items would be sent or what quantity of genuine leather would be included Further, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for itFor this reason, [redacted] ’s Liquidation.com user account was de-activated We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The solution was satisfactory in the endI eventually received an almost completely working unit and decided to keep it because I just couldn't deal with support anymore The problem was that it took multiple shipouts (4) and months of waiting which is unacceptable [redacted]
April 28, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] ***, ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by ** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believes that our company is in breach of this contract because his dispute was denied ** [redacted] was the winning bidder of an auction for lot of five (5) LED TVs in Salvage condition purchased via Liquidation.comOn February 7, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition advertised by the seller in the auction listing** [redacted] said that the televisions he received all arrived with cracked screens; however, the manifest descriptions provided no reference to cracked screensThere were also no photos of the screens provided by the seller in the listing, only the back and sides of the televisionsHe sent photos in support of his claim and requested either a full refund or a partial refund representing a discount for the damage Our disputes team reviewed ***’s claim and concluded that the support he provided did not validate his claim that the televisions were in a condition other than advertisedOur definition of Salvage merchandise as provided in the auction listing reads, “Salvage assets have been identified as defective for reasons concerning their functionality, appearance or bothSalvage assets usually can only be used for parts.” Furthermore, we do not allow for returns of Salvage lotsThe following notice is explicitly listed in the auction advertising: IMPORTANT: Please note that the condition of this lot is SALVAGESalvage assets are intended for professional buyers, as most can be used only for partsThese assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition We regret that ** [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
June 3, 2016Dear [redacted] Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] describes concerns he has around transaction ID [redacted] which consisted of units of New 8-Pin Cables & Wall Adapters - [redacted] 6, More The lot was listed as ‘new’ condition This auction was listed on www.liquidation.com and [redacted] ’s bid of $was the winning bid on 5-13- The total transaction cost after taxes and shipping charges was $ The product was delivered to [redacted] on 5-19-2016, and [redacted] filed a dispute with us on 5-21-which stated the following:The only cable and plug I used melted while I was at work today, these could''ve burnt down my house.Our disputes department is aware [redacted] ’s claim and is working diligently to facilitate a resolution We strive to close all claims in as short amount of time as possible, however certain cases may take additional time There is usually a need to facilitate correspondence from all parties involved so that the facts of the case can be considered during the resolution processOur goal is to not have a claim open more than business days As of today, [redacted] ’s claim has been open for business days.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however I assure you we are aware of the issue and will see to it that the matter is comes to a close as soon as possible I have asked one of our agents to contact [redacted] today with an updateWe wish to thank you for allowing Liquidation.com a chance to address [redacted] ’s claimRegards,Darren M [redacted] SrManager, Customer SupportLiquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am sorry there is nothing you can do at this point that will justify your actions and Revdex.com can close this case as there will be no resolutionI find it very hard to believe you would not want increased revenues from your salesJust poor business in my opinionI understand the property has probably already been released and it is too late to do anything anywayMight as well just delete the auto bid function since apparently we cant place a true auto bid and GL refuses to provide any insight into how they normalize a bidHow is a bidder to know how you will perceive a bidI guess we will just have to sit in front of the screen for hours while other bidders play their games with the bidding Regards, [redacted]
March 30th, 2015Mr [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: Mr [redacted] , ID# [redacted] Dear Mr [redacted] ,Please accept this response to the complaint filed by Mr [redacted] with the Revdex.com Mr [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] Mr [redacted] believes that our company is in breach of this contract because his dispute was denied.Mr [redacted] was the winning bidder of an auction for lot of handbags, jewelry and accessories purchased via Liquidation.com On October 30th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition listed and misrepresented as advertised by the seller in the auction listing Mr [redacted] said that the items he received appeared to be fake imitations, non-branded, packed poorly, used, broken, no price tags, and no labelsHe also stated the item descriptions were deceiving and the retail price listed was inflated.Our disputes team reviewed Mr [redacted] ’s claim and concluded that the auction listing was accurate and did not validate his claimThe auction manifest clearly lists each of the items and the brand name if it is a branded itemThe lot summary lists the condition of items as shelf pulls and states “this auction features” indicating that not all items are brand nameWe did not state all items included in the lot were brand name itemsCertificates of Authenticity pictures were posted for buyer assuranceRegarding packaging, the auction listing does not state items are in original packaging and the pictures provided by the buyer with his claim show shelf pull items in excellent condition, no sign of broken pieces or broken itemsBuyers are responsible for performing due diligence before bidding on an auction by reviewing pictures, item manifest and lot summary.Further, Mr [redacted] filed a chargeback with PayPal for the transaction Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, Mr [redacted] ’s Liquidation.com user account was de-activated.We regret that Mr [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Amanda O***Compliance AssociateLiquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I called to tell them about the issue and they asked me to file a dispute knowing it was past the hour time periodThey indicated I was not the only Buyer having these problems If that is not the case then why did they "investigate" the dispute.Timeline of Communication with Liquidation.comOctober 31: "We have received your dispute claim for transaction [redacted] (auction [redacted] ) and will begin conducting an investigation regarding the information you submitted."My Comments: Why do a "careful and thorough investigation" if I am already outside their dispute window? Note, as well, that the reason for denying this dispute has nothing to do with being outside their hour dispute policy I was denied for insufficient data On November I provided them with more data.November 10: "After a careful and thorough investigation, unfortunately your dispute claim cannot be honored for the following reasons: Dispute Denied: Insufficient supportThe support provided does not properly validate the claimIn many disputes involving functionality issues or defective merchandise, still pictures cannot properly validate a claimWe therefore encourage (when applicable and/or possible) small video(s) to be sent as an attachment via WMV( [redacted] media video) file for example, or a valid link for an unlisted [redacted] video, to [redacted] This will assist in a more efficient and accurate resolution for a disputeA reopen request may be forwarded for approval within a reasonable amount of time providing proper support is supplied to validate investigationPlease be advisedThere is no guarantee the initial dispute resolution is to be overturnedIf no additional support is received, the dispute will remain closed." November 14: I sent additional detailed pictures proving the items had no transceivers per my dispute.November 20: They respond, "Unfortunately, the dispute for transaction [redacted] will remain denied as our warehouse has confirmed full shipment..."The missing transceivers are the most expensive item in the refurbished [redacted] Home Theater Sound System selling on eBay for $though you can get them for $from [redacted] directly of ours were missing At minimum, this is a replacement cost of $to make the sound systems we purchased functionalWe can sell that entire system for about $when it has the transceiversNotice again that they investigated by asking the warehouse workers/handlers of these items (who also may have stolen them...I don't really know) if they shipped them out Really? When your investigation concludes with the people who may have taken these transceivers and/or whose job performance is on the line being the voice that establishes that everything was done properlythen you've really got a serious conflict of interest problem.Your investigation is to ask the people who would have had the opportunity to take these items if they took them They said they didn't steal them so now the "thorough and careful investigation" is over Here is the truth:1) We called about the missing transceivers after the hour time frame and were still asked to file an official dispute We did.2) An apparent investigation of some sort was conducted initially and our dispute was denied due to "insufficient support" not that we were outside of the hour window.3) We are told on November that "a reopen request may be forwarded for approval within a reasonable amount of time" This is Liquidation.com giving us permission to continue this dispute which is already way, way past the initial hour dispute policy window This time they put it in writing.4) We reopen the request on November and provide absolute proof of missing transceivers This additional proof is above and beyond the proof they already had.5) November the claim is denied because the people who shipped the items said everything was shipped and the dispute was outside the hour window anywayThis could have been so easily resolved by a customer oriented company At this point, we would like transceivers Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:THEY did NOTHING to resolve this matter I had to take matters into my own hand and contact my credit card co to handle this for me liquidation.com is a scam co that did NOT mix up the jeans and shorted me, instead did a bait and switch They should be dealt with so other consumers are not frauded out of their money as I ALMOST wasF- to this company Regards, [redacted]
September 9, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the Liquidity Services is in violation of a buyer’s purchase agreement regarding the standard 90-day repair warranty [redacted] believes that our company is in breach of this contract because his customer was told the warranty had expired [redacted] has stated that he has purchased [redacted] and [redacted] items on Liquidation.com that come with a day warranty [redacted] has expressed that he is a reseller and would like the warranty to be extended to start when he sells the product to his clientHe has stated that often the items are not sold to his clients for weeks after he has purchased them from Liquidation.comPer our lot listings pages, we state a limited 90-day warranty is included with some of the electronic items we offerWe also state the items carry a 90-day repair warranty from the date of purchaseAs such, we cannot extend the warranty to begin when the Liquidation.com customer has resold the items to another individualThe warranty period commences on the date of purchase from Liquidation.com, not the date of resale from the Liquidation.com buyer to their clientWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however, we feel this matter was handled accordinglyRegards,Amanda O***Compliance AssociateLiquidity Services
February 4, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] , ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believes that our company is in breach of this contract because his dispute was denied ** [redacted] was the winning bidder of an auction for an untreated sapphire gemstone in New condition purchased via Liquidation.comOn January 17, he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition advertised in the auction listingHe said that the gemstone he received has a crack running all the way through itHe provided photos in support of his claim and requested a full refund Our disputes team reviewed ** [redacted] ’s claim and concluded that it could not be honored because the photos sent matched the photos provided in the auction listing regarding the condition of the merchandiseBoth the photos sent by ** [redacted] and those in the auction advertising clearly show the crack in the gemstoneTherefore, there was no effort to mislead potential bidders by the seller We regret that ** [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The first word on the auction was [redacted] But not One [redacted] was in the boxThe pictures show pictures of [redacted] and other items that could stand aloneThe ones I received do not stand upIt was a classic case of bait and switch I believe that is why they will not take them back because if they listed them correctly, they would not sell I guess I learned an expensive lessonI will no longer do business with this crooked company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because while the response was correct, that was not the transaction which forced me to contact the Revdex.comThey were forced by [redacted] to provide a full refund for two other orders due to the same challenges in shipping but more their lack of responsiveness to me or to them in rectifying the issueAs they responded, they locked me out of their site, preventing all email communication, and when attempting to contact them via phone, both [redacted] and I were unsuccessful.My complaint stands; when the merchandise that the third party ships to the winner is not what is expected, in my experience there is little chance they will respond as their stated processes advertiseThis was shocking as I had purchased previously, however, in those purchases the merchandise was fineThey do not provide customer service to the level of expectation, and as you experienced, getting any sort of reply from this company is difficult when faced with challenges.The public should be warned[redacted] very rarely makes the decision to refund the buyer's money regardless of whether the merchandise is returned; that is what happened with me because of their practices-they went as far as rejecting the return authorized through [redacted] Please watch this company and seek out others for the same experience; I will never do business with them again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
May 17, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by ** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believed that our company was in breach of this contract because he disagreed with our company’s canceled transaction policy; however, it has since been settled in his favor ** [redacted] was the winning bidder of an auction for a lot of three (3) new Oakley jackets purchased via Liquidation.comOn January 15, he filed a dispute with our Customer Relations Department asserting that his shipment was grossly misrepresented by the seller in the auction listing** [redacted] said that two of the three jackets were stamped in red as “SAMPLE.” He stated that he would not have bid at all, had this been disclosedHe provided photos in support of his claim and requested a full refund Our disputes team reviewed ** [redacted] ’ claim and concluded that it would be honored with a full refund upon return of the merchandise to the sellerHe was notified on January that he had five (5) days to put the merchandise in the mail or the refund offer would become null and voidThen on February 27, our company received an e-mail from ** [redacted] that he had just discovered our earlier correspondence regarding the refund return and that he had just sent the itemsBy that time, the refund offer had long expired, so upon receipt the buyer was provided a full refund of $to his account, but he was also assessed a $transaction cancelation fee for sending an unauthorized returnLater, the cancelation fee was waived as a one-time courtesy to ** [redacted] We apologize for any inconvenience experienced by ** [redacted] and consider the matter closed with the refund payment and elimination of the assessed fee Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
January 6, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied.Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of urbeats and powerbeats headphones in Returns condition purchased via Liquidation.com On November 27, he filed a dispute with our Customer Service Department asserting that the merchandise he received was not in the condition advertised by the seller and grossly misrepresented by the seller in the auction listing He also said that he was missing items of merchandise Of the items he received, [redacted] said that none of them were sent in their original packaging and that most of them had torn wires [redacted] provided photo support for his claim and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the items had been properly represented as Returns by the seller The units were noted as “Untested” in the auction listing, indicating that they had not been inspected for operation These headphones were simply customer returns Further, Returns merchandise is allowed to be sent without original packaging as referenced in the below definition of Returns that was available on the auction listing (bold emphasis):Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of external hard drives in Returns condition On December 1, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing and was not in the condition advertised He said that the photos in the auction did not show the actual items sent and that the items received were used, salvaged, and dirty [redacted] provided photo support for his claimOur disputes team also denied [redacted] ’s claim on this transaction The merchandise described fell within the broad parameters for condition of customer returns merchandise As companies are less restrictive with customer returns, they can exhibit a measurable degree of abuse in some cases This merchandise lot appears to have rested closer to the lower end of the range than the higher end of the range; however, the items were still properly identified The photos provided for the auction were illustrative of the brand and type of merchandise offered.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc
January 14, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract due to her dispute being denied[redacted] bid on an auction for one lot of New Solid 14K Gold Rope Necklace Chains- not plated or filled on Liquidation.comOn December 29th, she filed a dispute with our Customer Relations Department asserting that the shipment she received was “not in condition listed and was grossly misrepresented” stating the chains were “fraud the ad stated rope chains all 14Kt gold type of metals should have listed the two but only wrote solid gold so that was misrepresented” [redacted] said that the chains stick to a magnet and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that there was insufficient support to validate the claimThe disputes team informed [redacted] that the claim could not be honored as jewelry clasps contain metal parts which will cause magnetic attraction [redacted] then responded to the dispute denial and requested to reopen the dispute as she was not satisfiedOn January 6th, our disputes team replied back to [redacted] ’s response and stated “the results found from the support received showing magnetic attraction to the clasp only, did not properly validate the dispute claimOur research found support indicating that many clasps contain metal componentsYou may provide support within a reasonable amount of time showing that the units have been properly tested for gold quality and validate the misrepresentationOnce the support is received, we will reopen your dispute and review accordingly”On January 7th, [redacted] filed a chargeback for transaction [redacted] Also, that same day [redacted] ’s claim was reopened and it was determined that Liquidation.com would issue a refund upon return delivery [redacted] was informed once we received the items, we allow the seller days for inspection and then she would receive a full refundLiquidation.com is expected to receive the items on January 18th once they are inspected, [redacted] will receive the full refund[redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement For this reason; [redacted] ’s Liquidation.com user account was de-activatedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; and we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Salvage items may miss accessories and are for professional to pull some parts and sell those, I get that, but what can I sell if there are no parts on it? Also, the auction says missing accessories, it doesn't say it has missing parts, they are totally differentThis auction was for Computer Desktops, not computer partsIf the description or the title says Salvage Computer desktop, at least I should get that, full computers with missing accessories and that doens't work.This auction should have stated that computers have missing parts or maybe listed it like computer parts Regards, [redacted] ***
May 21, 2015Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] , [redacted] and [redacted] [redacted] believes that our company is in breach of this contract due to advertising discrepancies[redacted] was the winning bidder of an auction for three (3) lots of items, including [redacted] smartphones, purchased via Liquidation.comOn May 9th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was “grossly misrepresented” stating the phones were “Chinese fakes/ knock-offs/ Counterfeits” [redacted] said that he had expected to receive authentic [redacted] smartphones and requested a full refundOur disputes team reviewed [redacted] ***’ claim and concluded that the buyer would receive a full refund upon return delivery for all three transactionsThe disputes team has issued UPSG labels to the buyer to return the merchandiseWe have also informed [redacted] that the refund can take up to business days to be credited backWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; and we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda OCompliance Associate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Liquidation.com clearly states in there response there policy and that "returns" cover a range of products, which leaves much room for deceptionThey claim I can review sellers or buyers feedback but that does not give much information, because these resources didn't tell me that the seller sold broken/unusable itemsLiquidation.com also failed to point out that after the brief explanation of "Returns" they tell you to see manifest for more in formation on product's coditionTo conclude this is there stated policy, and no where in it does it state that I could receive unusable (iea metal economic friendly water bottle with the top broken off rendering it unfixable by anyone but the original manufacturer)So unless they include in there explanation of Returns that you could receive garbage/unusable (items unrepairable) I think they are deceiving customersUpon further investigation I found out that this particular auction was fulfilled by liquidation.com, so they had eyes on the products and were possibly aware of the physical condition of the items Our disputes team reviewed [redacted] ***’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows:Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not wish to pay for damaged items It is unfair that a customer has to pay for damaged merchandise when no where in the item description this was stated Sufficient proof of damage was provided Liquidation.com did not dispute the validity of the damage when I reported the issue directly to them Therefore, I should be refunded the FULL amount that I paid Thank you Regards, [redacted]
October 14, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract because her dispute was denied [redacted] was the winning bidder of an auction for a lot of designer handbags in Used condition purchased via Liquidation.comOn September 10, she filed a dispute with our Customer Relations Department asserting that the shipment she received was grossly misrepresented by the seller in the auction listing [redacted] said that the handbags she received did not match the photos in the auction listingShe said that the handbags were very outdated and that some did not even have brand identification on themAdditionally, she had expected them to be genuine leather and they were notShe provided photos in support of her dispute and requested a full refund Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the auction listing was accurateThe listing stated that “You will be receiving items similar to the ones in the pictures.” The photo evidence provided showed that [redacted] received handbags that were “Designer Inspired Bags.” The auction also did not specify that only genuine leather items would be sent or what quantity of genuine leather would be included Further, [redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for itFor this reason, [redacted] ’s Liquidation.com user account was de-activated We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, Cary *H [redacted] Corporate Paralegal Liquidity Services, Inc
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:The solution was satisfactory in the endI eventually received an almost completely working unit and decided to keep it because I just couldn't deal with support anymore The problem was that it took multiple shipouts (4) and months of waiting which is unacceptable [redacted]
April 28, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] ***, ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by ** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believes that our company is in breach of this contract because his dispute was denied ** [redacted] was the winning bidder of an auction for lot of five (5) LED TVs in Salvage condition purchased via Liquidation.comOn February 7, he filed a dispute with our Customer Relations Department asserting that the merchandise he received was not in the condition advertised by the seller in the auction listing** [redacted] said that the televisions he received all arrived with cracked screens; however, the manifest descriptions provided no reference to cracked screensThere were also no photos of the screens provided by the seller in the listing, only the back and sides of the televisionsHe sent photos in support of his claim and requested either a full refund or a partial refund representing a discount for the damage Our disputes team reviewed ***’s claim and concluded that the support he provided did not validate his claim that the televisions were in a condition other than advertisedOur definition of Salvage merchandise as provided in the auction listing reads, “Salvage assets have been identified as defective for reasons concerning their functionality, appearance or bothSalvage assets usually can only be used for parts.” Furthermore, we do not allow for returns of Salvage lotsThe following notice is explicitly listed in the auction advertising: IMPORTANT: Please note that the condition of this lot is SALVAGESalvage assets are intended for professional buyers, as most can be used only for partsThese assets are offered "as-is, where-is" with no returns, guarantees, or claims as to working condition We regret that ** [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
June 3, 2016Dear [redacted] Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] describes concerns he has around transaction ID [redacted] which consisted of units of New 8-Pin Cables & Wall Adapters - [redacted] 6, More The lot was listed as ‘new’ condition This auction was listed on www.liquidation.com and [redacted] ’s bid of $was the winning bid on 5-13- The total transaction cost after taxes and shipping charges was $ The product was delivered to [redacted] on 5-19-2016, and [redacted] filed a dispute with us on 5-21-which stated the following:The only cable and plug I used melted while I was at work today, these could''ve burnt down my house.Our disputes department is aware [redacted] ’s claim and is working diligently to facilitate a resolution We strive to close all claims in as short amount of time as possible, however certain cases may take additional time There is usually a need to facilitate correspondence from all parties involved so that the facts of the case can be considered during the resolution processOur goal is to not have a claim open more than business days As of today, [redacted] ’s claim has been open for business days.Liquidation.com offers a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyersWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however I assure you we are aware of the issue and will see to it that the matter is comes to a close as soon as possible I have asked one of our agents to contact [redacted] today with an updateWe wish to thank you for allowing Liquidation.com a chance to address [redacted] ’s claimRegards,Darren M [redacted] SrManager, Customer SupportLiquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am sorry there is nothing you can do at this point that will justify your actions and Revdex.com can close this case as there will be no resolutionI find it very hard to believe you would not want increased revenues from your salesJust poor business in my opinionI understand the property has probably already been released and it is too late to do anything anywayMight as well just delete the auto bid function since apparently we cant place a true auto bid and GL refuses to provide any insight into how they normalize a bidHow is a bidder to know how you will perceive a bidI guess we will just have to sit in front of the screen for hours while other bidders play their games with the bidding Regards, [redacted]
March 30th, 2015Mr [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: Mr [redacted] , ID# [redacted] Dear Mr [redacted] ,Please accept this response to the complaint filed by Mr [redacted] with the Revdex.com Mr [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] Mr [redacted] believes that our company is in breach of this contract because his dispute was denied.Mr [redacted] was the winning bidder of an auction for lot of handbags, jewelry and accessories purchased via Liquidation.com On October 30th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition listed and misrepresented as advertised by the seller in the auction listing Mr [redacted] said that the items he received appeared to be fake imitations, non-branded, packed poorly, used, broken, no price tags, and no labelsHe also stated the item descriptions were deceiving and the retail price listed was inflated.Our disputes team reviewed Mr [redacted] ’s claim and concluded that the auction listing was accurate and did not validate his claimThe auction manifest clearly lists each of the items and the brand name if it is a branded itemThe lot summary lists the condition of items as shelf pulls and states “this auction features” indicating that not all items are brand nameWe did not state all items included in the lot were brand name itemsCertificates of Authenticity pictures were posted for buyer assuranceRegarding packaging, the auction listing does not state items are in original packaging and the pictures provided by the buyer with his claim show shelf pull items in excellent condition, no sign of broken pieces or broken itemsBuyers are responsible for performing due diligence before bidding on an auction by reviewing pictures, item manifest and lot summary.Further, Mr [redacted] filed a chargeback with PayPal for the transaction Chargebacks are specifically prohibited in our User Agreement because the buyer maintains possession of merchandise without paying for it For this reason, Mr [redacted] ’s Liquidation.com user account was de-activated.We regret that Mr [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Amanda O***Compliance AssociateLiquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I called to tell them about the issue and they asked me to file a dispute knowing it was past the hour time periodThey indicated I was not the only Buyer having these problems If that is not the case then why did they "investigate" the dispute.Timeline of Communication with Liquidation.comOctober 31: "We have received your dispute claim for transaction [redacted] (auction [redacted] ) and will begin conducting an investigation regarding the information you submitted."My Comments: Why do a "careful and thorough investigation" if I am already outside their dispute window? Note, as well, that the reason for denying this dispute has nothing to do with being outside their hour dispute policy I was denied for insufficient data On November I provided them with more data.November 10: "After a careful and thorough investigation, unfortunately your dispute claim cannot be honored for the following reasons: Dispute Denied: Insufficient supportThe support provided does not properly validate the claimIn many disputes involving functionality issues or defective merchandise, still pictures cannot properly validate a claimWe therefore encourage (when applicable and/or possible) small video(s) to be sent as an attachment via WMV( [redacted] media video) file for example, or a valid link for an unlisted [redacted] video, to [redacted] This will assist in a more efficient and accurate resolution for a disputeA reopen request may be forwarded for approval within a reasonable amount of time providing proper support is supplied to validate investigationPlease be advisedThere is no guarantee the initial dispute resolution is to be overturnedIf no additional support is received, the dispute will remain closed." November 14: I sent additional detailed pictures proving the items had no transceivers per my dispute.November 20: They respond, "Unfortunately, the dispute for transaction [redacted] will remain denied as our warehouse has confirmed full shipment..."The missing transceivers are the most expensive item in the refurbished [redacted] Home Theater Sound System selling on eBay for $though you can get them for $from [redacted] directly of ours were missing At minimum, this is a replacement cost of $to make the sound systems we purchased functionalWe can sell that entire system for about $when it has the transceiversNotice again that they investigated by asking the warehouse workers/handlers of these items (who also may have stolen them...I don't really know) if they shipped them out Really? When your investigation concludes with the people who may have taken these transceivers and/or whose job performance is on the line being the voice that establishes that everything was done properlythen you've really got a serious conflict of interest problem.Your investigation is to ask the people who would have had the opportunity to take these items if they took them They said they didn't steal them so now the "thorough and careful investigation" is over Here is the truth:1) We called about the missing transceivers after the hour time frame and were still asked to file an official dispute We did.2) An apparent investigation of some sort was conducted initially and our dispute was denied due to "insufficient support" not that we were outside of the hour window.3) We are told on November that "a reopen request may be forwarded for approval within a reasonable amount of time" This is Liquidation.com giving us permission to continue this dispute which is already way, way past the initial hour dispute policy window This time they put it in writing.4) We reopen the request on November and provide absolute proof of missing transceivers This additional proof is above and beyond the proof they already had.5) November the claim is denied because the people who shipped the items said everything was shipped and the dispute was outside the hour window anywayThis could have been so easily resolved by a customer oriented company At this point, we would like transceivers Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:THEY did NOTHING to resolve this matter I had to take matters into my own hand and contact my credit card co to handle this for me liquidation.com is a scam co that did NOT mix up the jeans and shorted me, instead did a bait and switch They should be dealt with so other consumers are not frauded out of their money as I ALMOST wasF- to this company Regards, [redacted]
September 9, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a bidder on our website, stating that the Liquidity Services is in violation of a buyer’s purchase agreement regarding the standard 90-day repair warranty [redacted] believes that our company is in breach of this contract because his customer was told the warranty had expired [redacted] has stated that he has purchased [redacted] and [redacted] items on Liquidation.com that come with a day warranty [redacted] has expressed that he is a reseller and would like the warranty to be extended to start when he sells the product to his clientHe has stated that often the items are not sold to his clients for weeks after he has purchased them from Liquidation.comPer our lot listings pages, we state a limited 90-day warranty is included with some of the electronic items we offerWe also state the items carry a 90-day repair warranty from the date of purchaseAs such, we cannot extend the warranty to begin when the Liquidation.com customer has resold the items to another individualThe warranty period commences on the date of purchase from Liquidation.com, not the date of resale from the Liquidation.com buyer to their clientWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com, however, we feel this matter was handled accordinglyRegards,Amanda O***Compliance AssociateLiquidity Services
February 4, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: ** [redacted] , ID# [redacted] Dear ** [redacted] , Please accept this response to the complaint filed by *** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believes that our company is in breach of this contract because his dispute was denied ** [redacted] was the winning bidder of an auction for an untreated sapphire gemstone in New condition purchased via Liquidation.comOn January 17, he filed a dispute with our Customer Relations Department asserting that the shipment he received was not in the condition advertised in the auction listingHe said that the gemstone he received has a crack running all the way through itHe provided photos in support of his claim and requested a full refund Our disputes team reviewed ** [redacted] ’s claim and concluded that it could not be honored because the photos sent matched the photos provided in the auction listing regarding the condition of the merchandiseBoth the photos sent by ** [redacted] and those in the auction advertising clearly show the crack in the gemstoneTherefore, there was no effort to mislead potential bidders by the seller We regret that ** [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplace Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The first word on the auction was [redacted] But not One [redacted] was in the boxThe pictures show pictures of [redacted] and other items that could stand aloneThe ones I received do not stand upIt was a classic case of bait and switch I believe that is why they will not take them back because if they listed them correctly, they would not sell I guess I learned an expensive lessonI will no longer do business with this crooked company Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because while the response was correct, that was not the transaction which forced me to contact the Revdex.comThey were forced by [redacted] to provide a full refund for two other orders due to the same challenges in shipping but more their lack of responsiveness to me or to them in rectifying the issueAs they responded, they locked me out of their site, preventing all email communication, and when attempting to contact them via phone, both [redacted] and I were unsuccessful.My complaint stands; when the merchandise that the third party ships to the winner is not what is expected, in my experience there is little chance they will respond as their stated processes advertiseThis was shocking as I had purchased previously, however, in those purchases the merchandise was fineThey do not provide customer service to the level of expectation, and as you experienced, getting any sort of reply from this company is difficult when faced with challenges.The public should be warned[redacted] very rarely makes the decision to refund the buyer's money regardless of whether the merchandise is returned; that is what happened with me because of their practices-they went as far as rejecting the return authorized through [redacted] Please watch this company and seek out others for the same experience; I will never do business with them again Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
May 17, [redacted] Revdex.com K Street, NW, 10th Floor Washington, DC 20005- RE: [redacted] , ID# [redacted] Dear [redacted] , Please accept this response to the complaint filed by ** [redacted] with the Revdex.com** [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services, Incwere in violation of a buyer’s purchase agreement for transaction ID [redacted] ** [redacted] believed that our company was in breach of this contract because he disagreed with our company’s canceled transaction policy; however, it has since been settled in his favor ** [redacted] was the winning bidder of an auction for a lot of three (3) new Oakley jackets purchased via Liquidation.comOn January 15, he filed a dispute with our Customer Relations Department asserting that his shipment was grossly misrepresented by the seller in the auction listing** [redacted] said that two of the three jackets were stamped in red as “SAMPLE.” He stated that he would not have bid at all, had this been disclosedHe provided photos in support of his claim and requested a full refund Our disputes team reviewed ** [redacted] ’ claim and concluded that it would be honored with a full refund upon return of the merchandise to the sellerHe was notified on January that he had five (5) days to put the merchandise in the mail or the refund offer would become null and voidThen on February 27, our company received an e-mail from ** [redacted] that he had just discovered our earlier correspondence regarding the refund return and that he had just sent the itemsBy that time, the refund offer had long expired, so upon receipt the buyer was provided a full refund of $to his account, but he was also assessed a $transaction cancelation fee for sending an unauthorized returnLater, the cancelation fee was waived as a one-time courtesy to ** [redacted] We apologize for any inconvenience experienced by ** [redacted] and consider the matter closed with the refund payment and elimination of the assessed fee Regards, [redacted] Corporate Paralegal Liquidity Services, Inc
January 6, [redacted] Revdex.comK Street, NW, 10th FloorWashington, DC 20005-3404RE: [redacted] , ID# [redacted] Dear [redacted] ,Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the sellers and Liquidity Services, Incwere in violation of buyer’s purchase agreements for transaction IDs [redacted] and [redacted] [redacted] believes that our company is in breach of these contracts because his disputes were denied.Regarding transaction ID [redacted] , [redacted] was the winning bidder of an auction for a lot of urbeats and powerbeats headphones in Returns condition purchased via Liquidation.com On November 27, he filed a dispute with our Customer Service Department asserting that the merchandise he received was not in the condition advertised by the seller and grossly misrepresented by the seller in the auction listing He also said that he was missing items of merchandise Of the items he received, [redacted] said that none of them were sent in their original packaging and that most of them had torn wires [redacted] provided photo support for his claim and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that it could not be honored because the items had been properly represented as Returns by the seller The units were noted as “Untested” in the auction listing, indicating that they had not been inspected for operation These headphones were simply customer returns Further, Returns merchandise is allowed to be sent without original packaging as referenced in the below definition of Returns that was available on the auction listing (bold emphasis):Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.Regarding transaction ID [redacted] , [redacted] won a Liquidation.com auction for a lot of external hard drives in Returns condition On December 1, he filed a claim with our Customer Service Department asserting that his merchandise had been grossly misrepresented by the seller in the auction listing and was not in the condition advertised He said that the photos in the auction did not show the actual items sent and that the items received were used, salvaged, and dirty [redacted] provided photo support for his claimOur disputes team also denied [redacted] ’s claim on this transaction The merchandise described fell within the broad parameters for condition of customer returns merchandise As companies are less restrictive with customer returns, they can exhibit a measurable degree of abuse in some cases This merchandise lot appears to have rested closer to the lower end of the range than the higher end of the range; however, the items were still properly identified The photos provided for the auction were illustrative of the brand and type of merchandise offered.We regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; however, we feel that these matters were handled in accordance with the Terms and Conditions of the Liquidation.com marketplace.Regards,Cary *H***Corporate ParalegalLiquidity Services, Inc
January 14, Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns she had as a bidder on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] [redacted] believes that our company is in breach of this contract due to her dispute being denied[redacted] bid on an auction for one lot of New Solid 14K Gold Rope Necklace Chains- not plated or filled on Liquidation.comOn December 29th, she filed a dispute with our Customer Relations Department asserting that the shipment she received was “not in condition listed and was grossly misrepresented” stating the chains were “fraud the ad stated rope chains all 14Kt gold type of metals should have listed the two but only wrote solid gold so that was misrepresented” [redacted] said that the chains stick to a magnet and requested a full refund.Our disputes team reviewed [redacted] ’s claim and concluded that there was insufficient support to validate the claimThe disputes team informed [redacted] that the claim could not be honored as jewelry clasps contain metal parts which will cause magnetic attraction [redacted] then responded to the dispute denial and requested to reopen the dispute as she was not satisfiedOn January 6th, our disputes team replied back to [redacted] ’s response and stated “the results found from the support received showing magnetic attraction to the clasp only, did not properly validate the dispute claimOur research found support indicating that many clasps contain metal componentsYou may provide support within a reasonable amount of time showing that the units have been properly tested for gold quality and validate the misrepresentationOnce the support is received, we will reopen your dispute and review accordingly”On January 7th, [redacted] filed a chargeback for transaction [redacted] Also, that same day [redacted] ’s claim was reopened and it was determined that Liquidation.com would issue a refund upon return delivery [redacted] was informed once we received the items, we allow the seller days for inspection and then she would receive a full refundLiquidation.com is expected to receive the items on January 18th once they are inspected, [redacted] will receive the full refund[redacted] filed a chargeback with [redacted] for the transactionChargebacks are specifically prohibited in our User Agreement For this reason; [redacted] ’s Liquidation.com user account was de-activatedWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; and we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda O [redacted] Compliance Associate Liquidity Services
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Salvage items may miss accessories and are for professional to pull some parts and sell those, I get that, but what can I sell if there are no parts on it? Also, the auction says missing accessories, it doesn't say it has missing parts, they are totally differentThis auction was for Computer Desktops, not computer partsIf the description or the title says Salvage Computer desktop, at least I should get that, full computers with missing accessories and that doens't work.This auction should have stated that computers have missing parts or maybe listed it like computer parts Regards, [redacted] ***
May 21, 2015Dear [redacted] , Please accept this response to the complaint filed by [redacted] with the Revdex.com [redacted] described concerns he had as a buyer on our website, stating that the seller and Liquidity Services were in violation of a buyer’s purchase agreement for transaction ID [redacted] , [redacted] and [redacted] [redacted] believes that our company is in breach of this contract due to advertising discrepancies[redacted] was the winning bidder of an auction for three (3) lots of items, including [redacted] smartphones, purchased via Liquidation.comOn May 9th, he filed a dispute with our Customer Relations Department asserting that the shipment he received was “grossly misrepresented” stating the phones were “Chinese fakes/ knock-offs/ Counterfeits” [redacted] said that he had expected to receive authentic [redacted] smartphones and requested a full refundOur disputes team reviewed [redacted] ***’ claim and concluded that the buyer would receive a full refund upon return delivery for all three transactionsThe disputes team has issued UPSG labels to the buyer to return the merchandiseWe have also informed [redacted] that the refund can take up to business days to be credited backWe regret that [redacted] was dissatisfied with the auction services provided by Liquidation.com; and we feel that this matter was handled in accordance with the Terms and Conditions of the Liquidation.com marketplaceRegards, Amanda OCompliance Associate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:Liquidation.com clearly states in there response there policy and that "returns" cover a range of products, which leaves much room for deceptionThey claim I can review sellers or buyers feedback but that does not give much information, because these resources didn't tell me that the seller sold broken/unusable itemsLiquidation.com also failed to point out that after the brief explanation of "Returns" they tell you to see manifest for more in formation on product's coditionTo conclude this is there stated policy, and no where in it does it state that I could receive unusable (iea metal economic friendly water bottle with the top broken off rendering it unfixable by anyone but the original manufacturer)So unless they include in there explanation of Returns that you could receive garbage/unusable (items unrepairable) I think they are deceiving customersUpon further investigation I found out that this particular auction was fulfilled by liquidation.com, so they had eyes on the products and were possibly aware of the physical condition of the items Our disputes team reviewed [redacted] ***’s claim and concluded that the claim could not be honored because the merchandise was properly identified, falling within the broad definition of Returns, given on the auction listing as follows:Returns were sold to a customer, who then either physically brought the item back to a store or mailed it to a specified locationReasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working orderThe majority of Returns, however, do have some operational and/or cosmetic problemDepending on a company's return policy, these items may also reflect a measurable amount of useIn addition, since most of these items are sent through a reverse supply chain (e.g., from a customer back to a store or a centralized warehouse), they can show signs of further handlingThey generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessoriesAccordingly, Returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I do not wish to pay for damaged items It is unfair that a customer has to pay for damaged merchandise when no where in the item description this was stated Sufficient proof of damage was provided Liquidation.com did not dispute the validity of the damage when I reported the issue directly to them Therefore, I should be refunded the FULL amount that I paid Thank you Regards, [redacted]