Little Bucky Entertainment LLC

Good Afternoon Attached are the paper work filled up and signed on the day of the pick up of the clients house goodsShe claims Stephanie is the worst but the reasons why are falseAll our clients are informed we have a window to deliver starting on the earliest date available to receive there goodsAs shown on the Long Distance Form client signed that her earliest available date to receive shipment was May 18, 2017, from that day we have an amount of business days to deliver, we were never late on deliveryWe never guaranteed that one exact dateAlso attached is the Information & Rates sheet where it explains how if there is more than steps you are responsible for paying a fee of $75, never was she told $She had steps only where included in her priceShe called trying to waive the $and we explained that was impossible and that is for the movers laborShe said she didn't want to pay and we explained we wouldn't take it up and she said ok, because she didn't want to payShe states our dispatch agent is the worst but she was just informing her what the contract statesPlease review attached paper work, client also received copy's of what she signed and initialed Thank you

Movers picked up [redacted] on July 5th, client did pay $for a 24-hour deliveryBased on the 24-hours the latest day to deliver was July 7thUnfortunately there was a delay and we informed them we couldn't make it till July 8th, and well at that point we would refund the $When we called to inform delivery will be next day (July 8th), client said no, that he couldn't receive till July 10th after pmWe explained that we couldn't just have the driver waiting on him, and he was angry saying since it was passed the 24-hr now we would have to waitUnfortunately it doesn't work that way, we explained if we waited as stated on contract is $per dayHe argued at that but eventually was decided we would deliver Monday but he wouldn't be receiving no refundWe wouldn't charge him for day wait($700.00) but the $he had already paid wouldn't be returnedAnd yes the date FIRST AVAILABLE WAS July 6TH and just like it states in the contract from that day we have a window to deliver, to Michigan is up to Business days to deliverThis is the reason he paid for a faster delivery because he knew the windowSo if we were to guide ourselves by our window, we were inside contract dates, not late at allReading over the complaint I see client never mentions we tried to deliver July 8th, delivery ended up being July 10th but that was only because client didn't want to receive it on the 8thWe were not late and we explained this whole thing to the client from the moment he told us to deliver the 10th he knew he would loose the $400.00, for having us waitIf we would of delivered on July 8th like we tried, we would of returned his $and he was told this but he chose to loose it and have us wait and deliver the 10thFor these reason we don't feel no credit is duePlease see attachment

Complaint: [redacted] I am rejecting this response because: A1A's response is blatantly untrue, as the other facts of the complaint and the attached emails demonstrate The receiver, Nathan, was waiting eagerly for the shipment and would have been available any time any day before July 10, which was his first day on a new job On July 7, Steve promised to call me on July 8, which he did not do On July 9, at 8:PM, Steve called to arrange delivery the afternoon of July This was outside the delivery timeframe and less than hours before delivery We immediately told him that, this being the receiver's first day of work, he could not receive the shipment until several hours (not several days) later at PM I explained this in the complaint.There would have been no reason to refuse shipment before July 10; this assertion makes no sense The email record supports my account, and contradicts A1A's Regards, [redacted] ***

Client was very rude all along, dispatch manager kept try to explain the situation how we didn't have a date yet and she just demanded to speak to someone else because she believed she was being lied toShe kept insisting for a date we didn't haveThe best solution was to refund the depositWe had to look into the calendar and we had no trucks in the area all that weekShe wanted us to get a truck and go pick her up at soon as possible and we couldn't do that and explained it, but she just kept onWe refunded and cancelled Have a nice day!

We looked over your contract and once again this is not AIA MOVERS, we are A1A MOVERSYou would need to look for the company on your contract, It says on there AIA MOVERS DBA Official Van LinesTherefore, there is nothing we can do to help youHave a nice day!

we cannot find any information on this name / customer or email..!can you please provide a Job# or a copy of contract ?Steve A1A Movers [redacted] ***

Good Afternoon We have no record on our data base for this personWe have searched for the name, telephone and email and absolutely nothing comes outWe have reason to believe this is falseOur drivers are very professional and we haven't receive such complaintWe get very good comments on our driversPlease legitimize this customer Thank you

We reject this response, we have spoken many times with client regarding her bill and deliveryHer move at no point doubledIt went up from $to $4432.00, out of the $4432.00, $was only for packingClient had bulky extra items, she called one day before pick up and asked to take something off and add something in replacement, you can only do updates days before pick up, but we went ahead and did itWe emailed the confirmation and if something was wrong she had to call and changeWhen she called after the pick up she named items that she said previously were in the estimate, but we explained that we looked through all her changes and most of the items she named were never on no estimateShe was estimated at an amount of space and she went over and she was given the option if to just fill up the same space or take more and she decided to take more, Some items stayed behind because she chose other items to goMovers did see the broken bulb but it was there since they arrived, they figured the client was awareOur movers wouldn't do something like that specially knowing there was childrenClient also stated her items had to be delivered a certain day, she didn't pay for no direct delivery, we have a window, and all this information was told to her and emailedWe explained we need to receive pick up payment, till this day client had not paid, she calls to yell and the last conversation with her she stated she would reach a lawyer and contact her military friendsAs stated on contract, we need to receive payment for pick up as soon as possible

Complaint: [redacted] I am rejecting this response because: I have reached out so many times on these issuesAs of todayThey have not been resolvedI have damage to my furniturebut no o e has called me to resolveAll this company does is spin the factsFix the problems and stop lyingStart abiding by your contractsAnd resolve the issuesAgain I can be reached at [redacted] Regards, [redacted] ***

we don't understand why you are complaining and saying we are practically keeping your items hostage. As to our understanding you spoke to the manager and came to an agreement. You asked to stay in storage till April with no charge and we agreed. Attached is the inventory you named the sales agent... and everything you had the day of pick up. You gave authorization to your neighbor to be there on pick up. We called you and emailed plenty of times to ask if we should take it or not, your neighbor said you wanted everything picked up after trying the impossible to get in contact with you we decided to take everything. Once again we don't understand why you are complaining here if we ready came to an agreement. If you have any problems please call our dispatch number. We do not ignore clients calls ad since you are out of the country we have only a magic jack number that we never get no answer to, it only rings rings.

We reject this response, this job went up because client had extra itemsAttached is her inventory on pick upThe estimate had a total of items she named, we picked up items, out of those there was close to boxes she never mentionedIf we didn't take any of those items she keeps naming it's because she would of paid more but she chose to take all those extra stuff (boxes, bins that she never had even mentioned)Her job went up because she had many more extra items and she is well aware of thatWe want to deliver, no one is keeping her items hostage, but like any business we need to get the pick up payment, she can't expect us to deliver when she has not paid the pick up paymentSince pick up she was told $total, the other amount she mentioned we don't know where she got it fromShe calls everyday since the pick up to ask the same questions and tell us she is recording us, and that she will sue usAs I said earlier, we will gladly deliver once she pays the pick up payment

The sum of $was paid as part of a deposit to secure a date for the pickup of household items for relocation servicesAfter many revisions and finally being in agreement, customer made payments to secure moveThe transaction was made over the phone and customer filled up and signed authorization formAs stated on the policy the deposit is non- refundableThe day of the pick up, client had more items than mentioned on the estimate and most were very bulkyWe gave her the option of just filling up the space she was paying for but she wanted everything to be taken at the same priceWe told her many times she would loose deposit if she wanted to cancel and she still wanted to cancelFor those reasons we feel no credit is due

Complaint: ***
I am rejecting this response because:
I made it clear to Jennifer of the dates that I needed my items to arrive in *** and it was made clear the dates that I needed to coordinate my move with my arrival at no time was I told that my items would be sent to me in days or I would have used another compa**Please see email attached in which I made it clear in the email and also in my conversation with Jennifer and Stephanie of the dates that I would need to have my items(SEE EMAIL ATTACHED)I was never told that there would be an additional fee for my car with items prior to my car leaving my property in *** ***, or else I would have moved it outThis information was told to me after I started calling inquiring about the delayIn fact the MOVER transported my car and he was not even aware that he had to move it until I asked him about my car transportHe wrote in a note on the contract but he was not the hired MOVER. (SEE ATTACHED) The contract kept changing every time I spoke with the staff on the phone and items were scratched out of the original contract that was not included on my copy of the contract.The DOT number was scratched out of my contract and another number put in its place.
Regards,
*** ***

We have already explained to the client why her move total increasedShe received direct deliveryWe never would keep items hostageOn the day of delivery she said she wouldn't pay the balance, so we explained that we wouldn't be able to deliver if she didn't want to payAny moving company asks
to collect balance on delivery, if client doesn't want to pay than we definitely can't deliverRegarding her damages, she was provided with the claims department information at soonest she called regarding her damaged itemsTill this day she has not contacted our claims departmentThe client is complaining regarding her damages but we can't do anything if she doesn't even try to contact them. Per company policy, we requested that the pictures be emailed to our claims department in order to follwith a case so we may assess and resolve the case as soon as possibleAs explained, and per contract signed, the customer chose and signed for a liability coverage of $per poundsCustomer needs to fulfill her end of the process by sending all the information to the claims department to evaluate total amount due for damages. Nonetheless, we cannot open a case and evaluate damages without receiving the form sent to customer that needs to be completed. Thank you

like I said I am willing to move forward just need you to contact us to give you all the details needed to retrieve your furniture !No one over charged you we loaded 450cf on the trailer we have evidence to back it up ! nonetheless at this point you have your shipment and we wish you the best !Please contact us asap direct ***

Once again you were explained why your move went up, you had extra items and your items were bulkyIf you had a visual estimate, remember it's still an estimateWe are not allowed to put measurement or dimensions, you sent it but were told we can't put thatClient didn't have no problem with the move going up, she just said call my dad he is the one that's going to payThe problem started on delivery when the father says he measures and it was lessEverything has been explained since the beginningWe never agreed to a visual estimateThis job has been delivered, and completed full service. Have a nice day!

We reject this complaint due to claimsOn the day of pick up client was asked what is the first day available to receive shipment, she said and wrote down the 30th of OctoberFrom that day we have to Business days to deliverShe at no point asked or paid for direct deliveryNever did
we tell client she will receive in business daysAnd yes her move total did go up because client had extra items and some of them were also bulkyRegarding car, client was never told $more, she wanted to receive her car as soon as possible but no carrier wanted to take it because she loaded the car with house goods, all cars supposed to be emptyOnce she was told the issue of why her car was not send, she explained how she needed the car as soon as possible, we explained that for the price she paid it will be picked up but might take a few more days (the car was full with stuff), she asked for a** other option so we told her we had a carrier that would take it for $850.00, she said yesShe had an option we didn’t make her, we explained someone would take for the $but might take a few daysWhen the car was picked up client was informed it would be driven to one of our base in **, and it was and she did agree to thatRegarding the steps client was aware if she had over the steps included on the price she will have to be $additionallyAttached is the paper work confirming client was well aware of the steps and delivery windowFor those reasons we reject the request for a refund, for complaints

Am sorry you feel you were lied to, but I believe there was a misunderstanding, never were you guaranteed a delivery dateOn the attachments you provided, you inform Jennifer to change your first day available from 30th to 29th, am sorry you thought we were offering you direct delivery, but every email she send you (including the one you attached) informs you there is window from the first day you are availableAs you know and accepted the movers drove your car to the base because you needed it picked up that day and we informed you there was no carrier available to pick up at your address, the movers just drove it offWe have clients that will put items in their car and will risk it and won’t have a problemBut some carriers, most, will charge you for itNever were you pressured to pay extra, you asked how to get it as soon as possible, we told you we were just waiting on a carrier that would take it like that with no extra charge, but that we did have one but he was charging more, you asked how much and you said you wanted to do that, you chose to pay moreAnd regarding the contract, it was scratched off because the printing compa** made an error, that’s why it was correctedAs I previously said am sorry if there was a** misunderstanding but every document emailed and shown to you on pick inform you the same information and regarding the car, you were given options, you chose to pay more

Good Afternoon Attached are the paper work filled up and signed on the day of the pick up of the clients house goodsShe claims Stephanie is the worst but the reasons why are falseAll our clients are informed we have a window to deliver starting on the earliest date available to
receive there goodsAs shown on the Long Distance Form client signed that her earliest available date to receive shipment was May 18, 2017, from that day we have an amount of business days to deliver, we were never late on deliveryWe never guaranteed that one exact dateAlso attached is the Information & Rates sheet where it explains how if there is more than steps you are responsible for paying a fee of $75, never was she told $She had steps only where included in her priceShe called trying to waive the $and we explained that was impossible and that is for the movers laborShe said she didn't want to pay and we explained we wouldn't take it up and she said ok, because she didn't want to payShe states our dispatch agent is the worst but she was just informing her what the contract statesPlease review attached paper work, client also received copy's of what she signed and initialed Thank you

We looked over all clients paper work, the emails between her and sales agent before booking, and all information was sent and toldClient was never guaranteed a specific day for deliveryAll along it was told how we have a windowOn the day of the pick up once again client is given all the
information, and everything was signedWhen client called to book she asked sales agent to charge her a space of cf, she didn’t have an accurate list of the items but thought it would be about 500cfSo that’s what she asked to be charged, she was aware that she had only that amount of space and if it went over she would decide if to pay for extra space or leave items behindShe decided to take all, she didn’t want to leave anything behindItems were already delivered by the time she posted this complaint, the person in delivery was very nice with drivers and had no complaintWe are not exactly sure who is Carol, most likely a family member but the client on delivery had no complaintTherefore we deny any refund based on completion of services to its full length