Little Bucky Entertainment LLC

Complaint: ***
I am rejecting this response because:Its not a small item to get missedIts a big suitcase which weighs pounds and you just cant say it is missedIts clearly a theft, you guys found an expensive item and theft it and now you want me to contact claims departmentLisa (the sales person), when I asked her whether my items are covered under insurance, she replied me saying that its fully covered and I need not to worry and she never told me that I can claim cents for each poundI never knew about this until I contacted claims department, I hardly would be getting dollars for the worth of $items which is very less and I cant accept itAlso I never asked them to send a check for $8000, I insisted them saying that I have expensive items and I need it at any cost.I spoke to the driver who came to my home to collect my suitcase, he clearly told me that he delivered all my items in the *** warehouseI spoke to the driver who delivered my items in my new place and he clearly told that my suit case is not loaded in the truck at *** warehouse and its clearly written in the bingo sheet that my suitcase(item #11) is missingIf my suitcase is not mistakenly delivered to different person then clearly its a theft in *** warehouseSince its such a big suitcase it cant be theft easily with out the knowledge of warehouse In charge.Its clear that I doubt on warehouse manager and company should take responsibility for thisI cannot believe them at all and its clearly a theftCustomers we are not responsible for the theft happened with in the company we trust you and try to ship our expensive Items with you paying so much of money but you people are so irresponsible and stealing customer items and so shameless it isI want company to make settlements on this or return my suitcase (I would be the most happiest person)As a result of this I lost my expensive suitcase, amount I paid to the movers, mental stress for which I am taking treatment, wasted so much of personal and business hours which is affecting my carrier as wellRevdex.com, I would request you to help me to get my suitcase back or I want company to take responsibility of thisI don't want to claim dollars by raising a claim.
Regards,
*** ***

We reject this complaintClient is giving informationPick up was never scheduled for am, client was given a window between 8-pm, driver got there at pmOn the day of pick up, client signed on every sheet TBA (not available for delivery, they wanted storage)We had a trailer
leaving *** driving up North so the driver called her to let her know and asked her if she wanted deliveredClient answered yes, so the driver continues his route up northWe have a window 7-business days from the first day client signs they are readyClient has no reason to complaint about delivery because she never asked for it, we gave her the optionHer pick up was on the 12, we are no where lateWe delivered yesterday March 20th, it was a very complicated delivery, client didn't have money, the police officer that came also looked over all the contract and told her we had no wrong, everything was good on our endTherefore we have no reason to return any funds to client

Complaint: ***
I am rejecting this response because: attached are the documents that prove I was a customer of this business
Regards,
*** ***

Complaint: ***
I am rejecting this response because:This is so exhaustingThis company has never provided any proof of the actual size of my shipment while I have given them a detailed spreadsheet with each items measurements to match the inventory sheet they createdThe driver confirmed the size was very small when he was here as wellI have not been offered my things eitherThey are telling you one thing and me anotherI have all the emails and recorded calls to back up my caseI do not have my things back, I do not have any communications from them personallyI emailed them today which I do several times a week and excepted their offer to regain my things from them and, nothingThey lie to me over and over again
Regards,*** ***

Once again we are very sorry you got wrong informationOur trailer sheets our done in excelWe don't write themSometimes is possible they might do one written and then pass it to excel but that's almost neverThe information the client was sent was written by the person he spoke to and she put wrong information and for some reason sent that to themThe client is disputing just because he received a written trailer sheet, before that he didn't complain much about the priceIf we were at fault or if his job was less than, we would go ahead and adjust price but unfortunately it's not the way he saysAnd he was sent the invoicesHe called a few times asking for itWe sent him one after the pick up payment and one with the whole total of his movePlease check junk or spam just in case. Thank you

Good Afternoon The reason why the client's move went up is because she had extra and bulky itemsShe was given a discount by her sales agent before her move and later another discount after the pick upAt soonest the driver who delivered noticed items were left behind, he celled her to inform
herDispatch from the storage where her extra items are contacted her about delivering it, but client informed them she can't accept because she is out of the countryWe are attempting to deliver, is not like we don't want toWe told client she can also pick up when she gets back, and she said for that she wants a partial discountShe has already been given discountsWe told her when she gets back she can call and according to schedule we might be able to attempt to deliver once again. Thank You

Complaint: ***
I am rejecting this response because:
We are not asking for apologies, there is no confusion in this situation, I understand that the company doesn't send trailer sheets to the customers and this is obvious because this trailer sheets contain confidential information that the company doesn't want to show to the customers and one of the important information content in this trailer sheets is the real CuFtused for the serviceThe trailer sheet I received doesn't content information as the company is stating in the message and isn't wrong, actually it also has my job #, my name, the destination, the zip code, the name of the driver that delivered our belongings, the blankets that they used to protect our stuff and the balance that I was charged on the delivery this amount being $1460, when I actually also have a sheet provided by the company where it says my balance upon delivery was supposed to be $and not $as I was forced to pay if I wanted my belongings to be unloaded.I got an invoice as they are saying containing the $I paid in total but until today I haven't been provided with the receipt I was asking, being a receipt for my last payment of $on the deliveryAnd to be honest I don't understand why the company says that is impossible to have less CuFtthan we were estimated, when we actually took off a king mattress that was on the quote and we disassembled everything to compact our move but they can ensure that we used almost the double of space.It is unbearable how come they can call for an adjustment to fix final price upon delivery stating that they made a mistake and how they cannot accept to fix a price taken by the real total Cu Ft stated on that trailer sheet.The only thing I can say about this company is that they inflates the CuFton the pick up to get more money from the customers but they actually use less than what they say, and this is called FRAUD, and as I have proof of this of course I can dispute an amount of money that I shouldn't have paid
Regards,
*** ***

Once again, to our understanding you came to an agreement with MichaelHe even agreed to give you free storage till Mid AprilYour job turned out to be more than estimated, at last minute we had another truck come to loadIf you are not happy with our company, than we can happily allow you to send another moving company pick up your items, and you pay our expenses till dateYou contacting the Revdex.com won't give you solutions, you need to contact us directlyYou are in *** and we tried getting in contact with you numerous times but no one ever answers your magic number lineWe might have many calls coming in through the day but we always pick up and not once have we spoken till you since the last conversation you had with MichaelRegarding the movers English, they might have an accent, but there english is pretty understandingI myself spoke to *** and I know he clearly understood my english, and he did bring up that he couldn't get in contact with you either but that he knew you wanted your items picked upWe ask you kindly to call our dispatch number as soon as possible. Thank you

Movers picked up *** *** on July 5th, client did pay $for a 24-hour deliveryBased on the 24-hours the latest day to deliver was July 7thUnfortunately there was a delay and we informed them we couldn't make it till July 8th, and well at that point we would refund the $When
we called to inform delivery will be next day (July 8th), client said no, that he couldn't receive till July 10th after pmWe explained that we couldn't just have the driver waiting on him, and he was angry saying since it was passed the 24-hr now we would have to waitUnfortunately it doesn't work that way, we explained if we waited as stated on contract is $per dayHe argued at that but eventually was decided we would deliver Monday but he wouldn't be receiving no refundWe wouldn't charge him for day wait($700.00) but the $he had already paid wouldn't be returnedAnd yes the date FIRST AVAILABLE WAS July 6TH and just like it states in the contract from that day we have a window to deliver, to Michigan is up to Business days to deliverThis is the reason he paid for a faster delivery because he knew the windowSo if we were to guide ourselves by our window, we were inside contract dates, not late at allReading over the complaint I see client never mentions we tried to deliver July 8th, delivery ended up being July 10th but that was only because client didn't want to receive it on the 8thWe were not late and we explained this whole thing to the client from the moment he told us to deliver the 10th he knew he would loose the $400.00, for having us waitIf we would of delivered on July 8th like we tried, we would of returned his $and he was told this but he chose to loose it and have us wait and deliver the 10thFor these reason we don't feel no credit is duePlease see attachment

Complaint: ***
I am rejecting this response because:This was and continues to be a horrific customer experienceI am a highly educated individual that is completely capable of making sound decisions based on the information provided I made it very clear to the staff at A1Amovers (Stephanie and Jennifer) that I needed my items to be delivered to me by my arrival date to *** *** as indicated in the email presentedThis was also reiterated in several telephone discussions. I was assured that I my items would arrive during that time and the staff told me that they would work with me to coordinate the dates accordingly. There were ad hoc alterations made to the original contract throughout my entire interaction with A1AmoversDOT numbers were scratched out and changed as well as other information without my consentItems that were marked as NA in the original contract were later disputed by the moversI was presented with new and different contracts each time that I interacted with different parties of the moveItems were transported that were also not detailed in the contractThe contract was manipulated by the compa** as they saw fit and specific items referenced when convenient The contracts appeared cryptic and the explanation of the contract provided by the staff at A1Amovers was deceptive and completely dishonestMy rights and responsibilities were never clearly definedThe moving companies misleading practices, miscommunication and unwarranted overcharges forced me to pay additional fees, which is clearly a violation of commercial regulations In this particular case, my household goods and vehicle were held hostage and delayed, unauthorized movers transported my car and extra charges were tacked onI also just received a toll bill in the amount of $17.00.Unbeknownst to me my car was driven from *** to New Jersey and as a result I am experiencing car issues. I was forced to repurchase items because of the delay in getting my items; my elderly mother and I were forced to sleep on the hard floor for close to weeksI am still experiencing back pain as a result and will be seeking medical care. The movers that delivered my items were belligerent and unprofessional which forced me to contact the policeThe A1Amoving company was closed the day of drop off and despite being told that they would be available in case of any problemsI was forced to call the police for resolution. I was treated poorly, lied to and taken advantage of during a very vulnerable time and I am and seeking immediate resolution
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I apologize, I did not see that I had a message from youI want to respond to thisThey have only contacted since I started lodging complaints about the very where I can find a venueThey are not trying to resolve me dispute, they are trying to extort more money from meThe falsely advertise, the lie and the pad their shippingI have proof of all these accusationsPlease do not close this case
Regards,
*** ***

Complaint: ***
I am rejecting this response because:These services were rendered on 11/3/and as such any changes would automatically fall less than hours, Jennifer asked if I would like to make changes and as such I removed a refrigerator and added a washer and dryerTo that, neither the fridge, washer, dryer, stafreezer and many other items were even picked up by this company so as to state that any addition would explain a jump in price would be erroneous as these and many other items were not included in the move due to the price already jumping an approximate 67%Per the change from fridge to washer and dryer I received an adjusted quote of $3,in the end I was told by the men that collected picked up my home goods that after already paying $by new end balance was $3,I am only just now today receiving any other adjusted bill after making formal complaints and refusal to accept my credit card as payment which I was told by different A1A employees would be accepted as form of payment for services rendered but balance was to be paid in full at time of piin order to use a credit cardAs such my belongings are now being held with refusal to deliver or allow me to piwithout other form of payment
Regards,
*** ***

Attached is the Long Distance Form signed by client, she wrote and confirmed the first day available is and from that day we have a windowWe are not late on deliverythis information was also sent to her to her email before she bookedClient never asked or paid for direct delivery
Regarding her move going up, it is true it went up but client is well aware why, client had a lot of extra items and most were bulkyWhen client called, the dispatch manager spoke to her and explained the window for delivery, client asked to speak to the owner, the owner is not always available and the dispatch manager had already provided her with all the informationAt no point did the dispatch manager scream or yell at clientIt was actually the oppositeClient called over times in one day and asked to be put on hold until the owner came, she was told she would be put on hold but after a few minutes being on hold the calls are dropped and she said she didn't care she would just call backFor those reasons we reject this complaint, client is giving information, we have a window for delivery and we are not latePlease see attached file

Ms*** *** moved back in June from CT to FL with USA Van Lines which back than was associated with us, we are no longer associate with USA Van Line! We did contact FED EX to deliver the missing box that was wrongfully delivered to another customer and paid all feesMs *** signed a
Bill of lading for liability insurance of 0.60c per lbwhich our claims department at that time honor and gave the full money for the scratched night stand that Ms *** states even though after researched I found out that the night stand was already damaged prior to loading! Claim department at the time also refunded for the box and we still send FED EX to recover the box and deliver to MS***...All moving companies are liable to provide basic liability insurance of per LB per article and reimburse for loss or damage which MS*** signed and understood prior to moving day!

Client called our office a few days ago and even forwarded me the email that was sent to himThe person he spoke to and sent him the trailer sheet, put the wrong informationShe has just started working here so she confused his job with another job but regardless that we don't sent trailer sheets
to clientsWe are very sorry he got wrong informationRegardless that he had already received an electronic invoice a few days before he spoke to her with the total of his moveWe don't understand why he called for another invoice and ended up receiving a written trailer sheet with informationIn that trailer sheet it said he had less cubes than he was even estimatedThat's impossible, his move was almost double than he was estimatedHe understood this after his pick up but now feels he can dispute because of this trailer sheetWhen he paid the pick up amount he was also sent an invoice which did state his balance on delivery would be $Once again we apologize that he received a wrong trailer sheet. Thank you

Complaint: ***
I am rejecting this response because: AGAIN, YOU WERE SENT ALL THE INVENTORY & DIMENSIONS ON MAY 8TH AND JENNIFER CONFIRMED RECEIPT OF THIS INFOIF YOU DEEMED THEM LARGE OR HUGE IT SHOULD HAVE BEEN ADDRESS AND OR REFLECTED ON OUR QUOTE AND PRICING AT THAT TIMENOT THE MOMENT AFTER YOU LOADED THE TRUCK TO JACK THE BILL UP $HIGHER, WHEN NEED TO VACATE MY APARTMENT THAT DAY AND HAD NO OPTIONSTHE DRIVER STATED IT WAS BECAUSE IT WAS CU FT...AGAIN WHICH WAS NO TRUE....PLEASE READ THE INFORMATION YOU SENT MYSELF AND MY FATHER.The quote I sent you is an updated binding estimate based on your estimated weight and/or cubic feet.What is a binding estimate?Abinding estimateis an exact cost for moving services: your final charges will not increase or decrease if your final weight is greater or lesser thanestimatedAbinding estimatecovers only the goods and services listed on theestimateand accompanying inventory.In layman terms even if you do have more pounds or cubic feet than we estimated, your price quote will remain the same as long as your inventory stays the sameFor most of our customers when they get their first quote 98% of the time they are not through packing, some of them have not even startedKnowing that my company allows every customer a deadline of hours before the move date to make any final changes and this extra benefit is of no extra chargeThe contract will be adjusted and will be binding to the latest updateBy doing this we are able to avoid conflicted on the day of pick up.My company does have a price match/ price beat policy so if you do receive a more affordable quote in writing please send it me via email or fax.Once I’ve received the competitive quote I will be more than willing to go over it with you and do whatever I can do to match or beat that price.If you have any questions, concerns or comments please don't hesitate to contact me anytime at the number/email below
Regards,
*** ***

*** *** is stating accusation of volume pricing and everything else, we have made numerous attempts to reach her we have called maybe times send numerous emails ! we need her to call us asap to resolve this matter! All the items are already in *** State and we will love for
this to be over ! Please *** *** return our call or pick up when we call you *** *** ***

We reject this claim, client had extra items, she was charged for the extra space she usedThis was explained to her many timesClient wrote down the first day available to receive her items was November 18th, from that day we have 7-business daysAt no point did she pay for direct delivery or
was she guaranteed a specific dayRegardless that we delivered the same day she was available November 18thThe estimate was sent to client so she can verify and she opened it and never called to make no changeHer items were already deliveredServices were fully rendered and all complaints she might have had were answeredPlease review attached documents

We reject this complaintIt is true that on delivery client was missing one item (luggage), we informed her we were trying to find itItem was never found, no other delivery on the trailer claimed an extra item, we are very sorryBut it isn't true that we ignored her calls, client would literally
call everyday more than times, we kept explaining how it was a processAfter weeks of not finding item, we provided her with our claims department information, so she can call and file a claim for they can evaluate total amount dueClient kept insisting for us to sent her a check of $because she said that was the value of the containing (dresses from India) in her luggage, we explained many times that she needs to contact the claims departmentWe understand she wants her luggage and if it is found at any point we will deliver to herUnfortunately till this day we have not found the luggageShe called for months every day many times and the calls were answered but she would scream and insist and wanted us to give her her luggage and didn't want to accept that we were telling her it hasn't been foundWe weren't trying to make her life miserable, we were being truthful but unfortunately that is not what she wanted to hear so she took it the wrong wayOnce again we are very sorry for her lost item, she still has time to file a claim for her missing item

Complaint: ***
I am rejecting this response because:I agree that I was upset and cursed at the initial phone cal on Friday July 14th From that point in I did not yell or curse in any other conversations The dispatch manager was extremely rude, and when would not discuss other options besides refunding my money she insisted that I would not be able to talk to anyone else because she was in charge of dispatchOn Monday July 16th there was a phone conversation in which A1A specifically said that it was not about he timing of the pickup, but that they would not do it under any circumstance because I was too far away and they would lose money Yes, I did want my pickup as soon as possible but In the end I just wanted it delivered whenever possible In the end they mandated that I receive my money back because they would not service my order at any date
Regards,
*** ***