Little Bucky Entertainment LLC

Complaint: ***
I am rejecting this response because:This was signed after signing nearly close to pages of their moving contractI wish to God they would have given me all of the paper work prior to taken my deposit and loading their truck with my itemsOf course all of the paper work came after all of my items were placed on their truckNow see Pic..... (8steps) to be considered as a flight of steps is totally crazySee the attached pictureThis was the flight of stepsThe only steps I had leading to my apartment.....To be charged $or $for this is absolutely crazy. When I told them ahead of time that I had a one (1) FLIGHT OF STEPSI lived and booked the trip in NYCThere is no one I could have counted the number of steps to my apartment in **Didn't even consider it and NEVER HAD TO with moving companies that I've used in the past The delivery company that they contracted with was willing to do it for me but they said it was up to Stephanie, aka A1A moversThis is the only reason why I called to have this fee waivedbut Stephanie refused.........Again, they held my items hostage, gave me a delivery date and wouldn't move my items up a flight of stepsThey need to redo their policyThe picture speaks for itself
Regards,
*** ***

We reject this complaint for the following reasons: When we spoke to client and explained the problem, client started yelling and immediately asked for a refundWe explained that our deposit is non refundable but in this case we wouldn't have no problem doing it since it was a last minute thing
She explained she had to be out of there the next day, and we knew we wouldn't be able to pick up by thenShe was yelling and cursing so we got off the phone and just when we were about to process her refund she called back again, this time calmed and asked to just pick up when can, on Monday when she called we explained we still didn't have no pick up date for her and if she was in a hurry we can refund the deposit, but she still insisted, she was once again yellingWe are sorry for the last minute issue but we were truthful and gave her the option of getting her deposit back but no she didn't want to and wanted us to pick up as much as we were explaining we have no date yer but than again she kept insisting to pick her up soonIt was a problem, because she didn't want her deposit but wanted us to pick up as soon as possible when we were telling her that wasn't possibleSo, we told her sorry but we didn't have a date and we prefer returning her deposit because we couldn't have her calling yelling, our dispatch manager was explaining but client didn't like what she was truthfully explaining and kept yelling and cursing

*** *** move went up because he had more items than estimatedWe understand *** *** wanted to received his items as soonest he was readyBut this was a long distance move and we have a window to deliver from the first day he was available for deliveryAttached is the long distance form,
the client filled up and signedHe was picked up in Maryland on December 23, and he put that he was available (earliest day to receive delivery) starting January 5, It states in bold capitalized letter how delivery can take up to business days from earliest day available (January 5, 2017)He received delivery by January 29, before the business daysI understand he wanted it before but once again this isn't a local move, it's a long distanceWhen he called we informed how it was still here in our facility in NJ and from here it will be leaving in a trailer and how from the moment it left here it would be making stops in between NJ and ***Am sorry that took it took as many days as it did but we were inside contract dates, we weren't late Please see attached document. Thank you

Complaint: ***
I am rejecting this response because:I was not able to respond to what the business said they are liars I have every email and text message they never arrived until on the 12th it took them hrs to load since person stood around doing nothing and that delayed my leaving *** that I had to get a motel room that night costing me more money and when I arrived in *** on thurs the 15th I called them they stated I would have my stuff on sat which thurs nite we had to sleep on the floor and fri nite had to get another hotel room causing me to spend more money and had to endure sat and sun on the floor again I am I cannot sleep on the floor I also told them I needed my stuff asap cause monday the 19th I needed to start work I had the money I just refused to give it to them since they had my stuff for days and I wanted to see what condition it was in first I called the police because that driver got in my face twice yelling not in english
Regards,
*** ***

Dear Sir or Madam,Attached you may find the documents you requested. Please confirm!!! Thank you.Sincerely,[redacted]...

[redacted]----------------------------------------------------------------------...⇄ default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

we cannot find any information on this name / customer or email..!can you please provide a Job# or a copy of contract ?Steve A1A Movers [redacted]

We looked over your contract and once again this is not AIA MOVERS, we are A1A MOVERS. You would need to look for the company on your contract, It says on there AIA MOVERS DBA Official Van Lines. Therefore, there is nothing we can do to help you. Have a nice day!

Dear [redacted]i have responded to their email and I have that pasted below along with our original agreement and their fine print on their emailed contract. My neighbore [redacted] has never approved anything and he has no such powers or power of attorney from me of doing that. Further more, he was frustrated with the movers, because non spoke English to make such approvals. It is a sired and one great example why I don't trust this company. Please read the email below what I emailed them. Thanks again! Good afternoon,It's is really sad to get your first response after I contact the Revdex.com. There are many customer service issues, discrepancy between the quoted price and the way this whole move was conducted. I have contacted Michael, Jennifer many times in the past two weeks and NON were answered or returned. It's sad that I have paid more than $3000 dollars already. And my updated quoted price was more than 100 percent mockup without my approval. [redacted] doesn't have a power attorney neither any powers to make such approval. He couldn't even speak English with the movers. Such actions from your end is absolutely illegal. I can assure you that. I will follow all legal avenues to follow up and make sure your sales department and all promises is kept genuine exactly as before charging me for this move. You will be notified by Revdex.com and other legal avenues, should we still have disagreements. Thank you![redacted]Have a great day!  
Complaint: [redacted]
I am rejecting this response because:1. Please see the attached agreed contract.2. My neighbore [redacted] never made any approvals.3. Those workers never spoke English to understand what [redacted] was trying to tell them.4. They have since then, a new quote to [redacted] and wanted him to sign a $14,000 agreement ,totally illegal without me being there. Unblievable 
Regards,
[redacted]

Client was very rude all along, dispatch manager kept try to explain the situation how we didn't have a date yet and she just demanded to speak to someone else because she believed she was being lied to. She kept insisting for a date we didn't have. The best solution was to refund the deposit. We had to look into the calendar and we had no trucks in the area all that week. She wanted us to get a truck and go pick her up at soon as possible and we couldn't do that and explained it, but she just kept on. We refunded and cancelled.  Have a nice day!

We are rejecting this complaint. We tried delivering her house goods on June, just a few days after her first available delivery day. Client didn't have balance, at first she put the excuse the apartment wasn't ready and it will be ready maybe in a few hours, when we told her the driver might be...

able to wait a few hours than she decided to be truthful and say she didn't have the balance. It's been a back and forth, we explained how she would be responsible for the extra fees for re delivery. Her items were brought to our base in NJ AND she paid this weeks after it arrived here and so from that day we consider her earliest date available once again, we are not late for delivery and we informed her she will be receiving her items soon, it will be leaving on the next trailer. She thinks that she should receive it as soon as she paid but we ready explained it doesn't work that way, we previously tried and we weren't the reason why we didn't deliver. She feels we don't want to deliver but that is not the case, is a process and every client gets the same service.  Have a nice day!

Complaint: [redacted]
I am rejecting this response because:
A1A's response is blatantly untrue, as the other facts of the complaint and the attached emails demonstrate.  The receiver, Nathan, was waiting eagerly for the shipment and would have been available any time any day before July 10, which was his first day on a new job.  On July 7, Steve promised to call me on July 8, which he did not do.  On July 9, at 8:40 PM, Steve called to arrange delivery the afternoon of July 10.  This was outside the delivery timeframe and less than 24 hours before delivery.  We immediately told him that, this being the receiver's first day of work, he could not receive the shipment until several hours (not several days) later at 6 PM.  I explained this in the complaint.There would have been no reason to refuse shipment before July 10; this assertion makes no sense.  The email record supports my account, and contradicts A1A's.
Regards,
[redacted]

Good Afternoon Client (the daughter) new she was over the amount estimated. Her items were huge, very bulky and on top she had extra items. She was aware and that's when she called her father and she asked for it all to be explained to him because he was the one paying. It was all agreed to,...

she knew she was over. Client was informed one day before, not the father but the daughter. Not 2 hours, that is false, she was definitely informed a day before the delivery and by the way this one a very fast delivery. Client was informed to contact our claims department regarding damaged item. We apologize for our damage item but you will have to contact claims to get reimbursement. The amount paid is based on completion of services to its full length for those reasons, we do not feel credit is due. Thank you

Good Afternoon We have no record  on our data base for this person. We have searched for the name, telephone and email and absolutely nothing comes out. We have reason to believe this is false. Our drivers are very professional and we haven't receive such complaint. We get very good...

comments on our drivers. Please legitimize this customer.  Thank you

Complaint: [redacted]
I am rejecting this response because: I have reached out so many times on these issues. As of today. They have not been resolved. I have damage to my furniturebut no o e has called me to resolve. All this company does is spin the facts. Fix the problems and stop lying. Start abiding by your contracts. And resolve the issues. Again I can be reached at [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

We reject this response for false claim, the driver had no access in the building because it was a trailer (53') so he informed client she would need a shuttle, the shuttle service is $350.00 (which includes the rental of a smaller truck and labor, the offloading and loading from one truck to...

another)  client didn't want to pay that so he gave her the other option of parking till where he fit and will charge her for long carry, it would of been more than $200 but he left it to her at just $200.00, there is no reason why the driver would say he couldn't fit if he could, it's more work and delay for him. Regarding the mattress client claims she is missing, we spoken to her about it, the day of pick up we only picked up a mattress and box spring, it was the movers mistake (and we are sorry for that), he put in the inventory 2 mattress instead of putting mattress and box spring. We delivered everything on that job. Attached is the inventory, the driver on delivery clearly states he delivered the mattress and box spring, he mentions that there was only one mattress. If it was how the client said than she would have an extra item(box spring). The confusion on our end was the driver put mattress instead of box spring. Client called 6 days after delivery to say that on the inventory there is 2 mattress and she only got one, I myself believed it when I saw the inventory once I spoke with the driver on pick up and delivery I called her back and explained she never had 2, she had a box spring and since than she hasn't called till a few weeks ago that she called again. Client never had 2 mattress.

The sum of $275.94 was paid as part of a deposit to secure a date for the pickup of household items for relocation services. After many revisions and finally being in agreement, customer made payments to secure move. The transaction was made over the phone and customer filled up and signed...

authorization form. As stated on the policy the deposit is non- refundable. The day of the pick up, client had more items than mentioned on the estimate and most were very bulky. We gave her the option of just filling up the space she was paying for but she wanted everything to be taken at the same price. We told her many times she would loose deposit if she wanted to cancel and she still wanted to cancel. For those reasons we feel no credit is due.

We reject this response, this job went up because client had extra items. Attached is her inventory on pick up. The estimate had a total of 49 items she named, we picked up 140 items, out of those 140 there was close to 40 boxes she never mentioned. If we didn't take any of those items she keeps naming it's because she would of paid more but she chose to take all those extra stuff (boxes, bins that she never had even mentioned). Her job went up because she had many more extra items and she is well aware of that. We want to deliver, no one is keeping her items hostage, but like any business we need to get the pick up payment, she can't expect us to deliver when she has not paid the pick up payment. Since pick up she was told $4432.00 total, the other amount she mentioned we don't know where she got it from. She calls everyday since the pick up to ask the same questions and tell us she is recording us, and that she will sue us. As I said earlier, we will gladly deliver once she pays the pick up payment.

we don't understand why you are complaining and saying we are practically keeping your items hostage. As to our understanding you spoke to the manager and came to an agreement. You asked to stay in storage till April with no charge and we agreed. Attached is the inventory you named the sales agent...

and everything you had the day of pick up. You gave authorization to your neighbor to be there on pick up. We called you and emailed plenty of times to ask if we should take it or not, your neighbor said you wanted everything picked up after trying the impossible to get in contact with you we decided to take everything. Once again we don't understand why you are complaining here if we ready came to an agreement. If you have any problems please call our dispatch number. We do not ignore clients calls ad since you are out of the country we have only a magic jack number that we never get no answer to, it only rings rings.

We reject this complaint, we found the client [redacted] in our data base but nothing he/she is saying adds up, this job didn't happen in October it happened in August and the estimate when up because client had extra items and that made him go over the amount he was estimated of space. Now this...

happened months ago and we have no record of client calling to complaint about damages. We do have record of client calling after requesting delivery asking for us to discard some of his extra items, which the answer to that was no. Client is complaining about a lot of things that don't add up. e never gotten a complaint for sexual harassment. Our drivers/movers are very professional, I am positive this was a misunderstanding. Many things don't add up, client was aware about all the charges for these reasons we reject complaint.