LivingSocial

On August 1, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on August 1, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has not been able to access her account since July 17, LivingSocial has looked into [redacted] 's request and, after further investigation, LivingSocial has determined that [redacted] 's LivingSocial account was terminated on July 15, for self service refund abuse, meaning that she requested multiple refunds for vouchers that she had already used, which is a direct violation of our terms and conditionsWe reserve the right in our online terms and conditions to terminate any account in the event of misconduct we consider unacceptable, and we consider [redacted] 's abuse of our self service refund process unacceptable and fraudulent We hope that this resolves [redacted] 's issue Best Regards, Sarah

On November 14, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on November 14, ** [redacted] sent a complaint via the Revdex.com regarding LivingSocial because her LivingSocial account remains closed after she provided the requested documentation to the Payments team LivingSocial apologizes for any frustration regarding this matterWe have reached out to our Payments team regarding ** [redacted] ’s accountWe are continuing to investigate the account closure, and LivingSocial’s Payments team will reach out to Ms [redacted] via email as soon as possible Best Regards, Sarah

On January 9, 2016, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on January 11, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she has been unable to book her appointment with [redacted] and would like a refund LivingSocial apologizes for any frustration regarding this matterOur Merchant Services team reached out to [redacted] and has confirmed that they are opening and honoring LivingSocial vouchersAt this time, we have processed a refund to [redacted] ’s LivingSocial account Deal Bucks have been credited to her LivingSocial accountThese Deal Bucks never expire, and will apply automatically to almost any LivingSocial purchase LivingSocial’s refund policy states that within seven days of purchase, a request can be submitted to receive a refund to the original payment method or a Deal Bucks refund for unused vouchers, no questions asked After seven days, the purchase is eligible for a Deal Bucks refund for unused vouchers until the stated voucher promotion expiration date If [redacted] has any questions regarding this refund, we ask she contact LivingSocial at ###-###-####Anyone that [redacted] has referred to purchase this deal will need to contact LivingSocial directly regarding a possible refund We hope that this resolves [redacted] 's issue Best Regards, Sarah

On May 6, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the complaint on May 7, ** [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she purchased a voucher for a merchant named [redacted] on March 25, for $as a gift and the item was never received by the gift recipient** [redacted] also claims that there were unanticipated shipping fees that were paid directly by the gift recipient that have not been refunded***’s second complaint is that her refund was issued in Deal Bucks and not to the original payment methodShe made an additional purchase on LivingSocial using these Deal Bucks for a merchant named [redacted] on April 22, ** [redacted] redeemed this voucher on April 23, and as of May 6, when the complaint was filed, she had not received her order, but had received confirmation from [redacted] that the item would be shipped on May 7, LivingSocial has reviewed ***’s complaint and would like to apologize for any inconvenience she has experienced thus farIn review of this complaint, we have confirmed that all shipping costs that are due directly to each merchant are defined in the Fine Print of the deal, which is made available prior to, as well as after purchase** [redacted] contacted LivingSocial on April 2, for assistance with requesting the status of her orderLivingSocial advised her of the standard two week time-frame for the order to be delivered This information is also outlined in the Fine Print If the voucher was redeemed on the same day it was purchased by ***, the delivery date would be April 8, Since the two week time frame had not yet expired, LivingSocial asked ** [redacted] to allow the merchant the stated time to deliver the itemOn April 18, 2014, ** [redacted] reached back out to LivingSocial to let us know that she still had not received her orderOnce this response was received by LivingSocial, we emailed ** [redacted] to offer a refund in the form of Deal Bucks, along with an additional credit of Deal Bucks for the amount paid directly to [redacted] for shipping** [redacted] replied to our email on April 18, to accept this refund offer, which was processed the following day, April 19, Due to the situation, a refund of $has been processed back to ***’s original method of payment We understand ***’s frustration with the shipping charges being credited in the form of courtesy Deal BucksSince LivingSocial did not directly charge ** ***’s account for the shipping costs, we aren’t able to refund this amount Due to the item not being received, we have credited additional courtesy Deal Bucks to her accountDue to the delay in the shipment of ***’s order with [redacted] , we have credited additional courtesy Deal Bucks to her LivingSocial accountThis is to help compensate for the shipping charged by [redacted] Best Regards, ***

On March 23, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] , Revdex.com Case Number [redacted] LivingSocial received the complaint on March 30, [redacted] sent a complaint via the RevDex.com regarding LivingSocial because she would like to be refunded for her stay at [redacted] since she was unable to redeem her voucher LivingSocial apologizes for the inconvenience [redacted] experience when she tried to redeem her voucherLivingSocial’s refund policy allows all Escapes to be refunded within the first days of purchasing the deal, as long as no reservations were made with the merchantWe have no record of [redacted] contacting us to request a refund in the first days of purchase [redacted] didn’t contact us until July 1, 2013, and again on March 28, The refund request was denied since it was made outside of LivingSocial’s refund policyThe Deal also didn’t include transportation, and the Fine Print doesn’t state it’s required to buy an extra dayThe hotel may charge for any extra days that aren’t included in the voucherAt this time we’re unable to offer a credit card refund since the request is too far outside of the allowed refund windowThe paid value is also still valid, and may be redeemed at any time with the merchant We hope that this resolves [redacted] issueBest regards, Allie

On March 30, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] Revdex.com Case Number [redacted] LivingSocial received the complaint on March 30, [redacted] sent a complaint via the Revdex.com regarding LivingSocial because she would like to be refunded for her purchase to [redacted] since she wasn’t able to get in contact with the merchant to schedule her reservations LivingSocial apologizes for the inconvenience [redacted] experienced when she tried to redeem this deal Since [redacted] was unable to redeem her voucher, we’ve credited Deal Bucks to her LivingSocial accountThis credit is equal to the amount that [redacted] paid for this purchaseWe’re unable to offer a credit card refund at this time, because the request is outside of our refund policy We hope that this resolves [redacted] ***’s issue Best regards, Allie

On July 22, 2014, the Revdex.com received a complaint about LivingSocial from [redacted] ***, Revdex.com Case Number [redacted] LivingSocial received the rejection of our July 30, response on August 1, ** [redacted] rejected LivingSocial's response via the Revdex.com because she claims that LivingSocial is misleading their consumers since there was no disclaimer listed in the offer that the cidery tour was free with [redacted] ***LivingSocial apologizes for any confusion with the way this offer was advertised, as well as for ** [redacted] feeling misled by the offerIt is never the intention of LivingSocial to mislead our members, so we have forwarded ***’s feedback to the proper channels for future considerationLivingSocial advertised the offer for [redacted] as a $value for a tour of the cidery for 1, a souvenir cider glass, and a T-shirtThis includes a free cidery tour, a souvenir glass valued at $6, and a T-shirt valued at $for a total of a $value Upon redemption of her voucher, ** [redacted] received the goods and services exactly as they were advertised in the offer at the time she purchased her voucherLivingSocial is denying ***’s request for a full credit card refund because her voucher has been redeemed and she has received the goods and services as advertisedAdditionally, LivingSocial placed a credit of Deal Bucks on ***’s LivingSocial account on July 21, as our apology for any misunderstanding We hope that this resolves ***'s issue Best regards, Sarah

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My complaint specifically states that this refund was posted to an account that is invalid I already had the information that the refund went to an account ending in [redacted] and that I had already checked with my financial institutions The business responded to do this again The business is saying they made a refund, but can't provide me with any documentation saying that I went back to me I have no way of retrieving this refund and request that it be made in the form of a check mailed to my address or the account on fie at their business (which is the same as on this complaint) Regards, [redacted]

Hi ***Thank you for reachin out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondence.With regards to your complaint about your All-Inclusive *** Resort voucher, this is not the kind of exprerience that we want you to
receive with any deal on LivingSocialWe appreciate you raising this concern to our attention.We contacted the business concerned and raised your issueWe were informed by the establishment that they already spoke with the managers at all of their locations and no one has any record under your name contacting them nor any record of turning down paid value of voucher from LivingSocial.With your refund request, we are unable to process this request since this voucher is non-refundable, however we would like to assure you that you can still use the paid value of the voucher and we have endorsed your concern accordingly.If there is anything else we can help you with, you can reply to the email we sent a moment ago from ***@livingsocial.comRegards,*** **ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Sorry that you have had so much
trouble with this voucher and that you were never able to redeem your LivingSocial dealSince this business is closed I have issued a refund in full to Deal Bucks which are available on your account immediatelyThese Deal Bucks will automatically apply at checkoutYou should have received a confirmation email detailing this refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceWe appreciate you responding to our email at ***@livingsocial.com and providing the necessary information needed.I am sorry that we weren't able to immediately get back to you regarding your complaintRegarding your questions about the Self-Service Trayou mentioned that you won't be able to use your deal bucks within hoursI would like to clarify that after hours the credit will be reinstated in the same voucher if it was not used after initiating the Trade-inBut no worries, you still have the option to initiate the Traagain or you have the option to use the partial amount of the credit issued and the left over balance will be non-expiring deal bucks available for your next LivingSocial purchase.With regards to the amount of credit that will be issued; once you process the Trafor all three vouchers, you will receive a total amount of deal bucks credit of $94.85.Here's the specific details per voucher until when you can initiate the Trade-In: * voucher number ***: self-service trade in available until 11/05/* voucher number ***: Self-service trade in available until 11/13/However, I've noticed that this voucher number *** self-service trawas available until 10/16/2017, since it's already past the self-service option, just reply to the email we sent a moment ago from ***@livingsocial.com and we can initiate the trafor you.Thank you for understanding.*** **ManagerLivingSocial Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: Please have the purchaser of
the voucher contact us.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hi Sharmia, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from [email protected] your complaint with the Allergy Test voucher, we
appreciate you raising this concern to our attention that results differ from the recent blood test you hadWe didn't mean this to cause you confusion,Please be advised that we put most of the pertinent information in the Fine Print section, and we also include other resources. As stated in the Fine Print of this deal: "The test does not measure type IgE allergies.”Results may have differed since an immunoglobulin test measures the level of certain immunoglobulins, or antibodies, in the blood compared to the test you had which uses hair as a sampleI hope that we are able to clarify your concernRegarding to you desired settlement, we apologize but any redeemed voucher is not eligible for refundFor any local deals, please be advised that Merchant’s are solely responsible to purchasers for the care and quality of the advertised goods and servicesWe definitely appreciate your time and feedback for this would help us improve our services.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Daniel B.ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comWe have reviewed your most recent comment and all internal LivingSocial correspondence.We appreciate you responding to our previous email and providing the necessary information needed for us to address your concernWe apologize for all the back and forth and we didn't mean this to cause you more inconvenienceWe are pleased to tell you that you can now proceed in purchasing on LivingSocial and your deal bucks credit will automatically apply on the purchase that you will be makingIt should be completed accordingly without any further issues. Thank you for your kind understanding and if you have further question you can reply to this email. Regards,*** **ManagerLivingSocial Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comWe appreciate you bringing this issue to our attentionI have reviewed your most recent comment and all internal Living Social correspondence.With regards to your concern with California Academy of Sciences vouchers, this
is not the kind of experience that we want you to receive with any deal on LivingSocialWe apologize for all the frustration, and for all the back and forthFor your refund request, we have a 3-day cancellation refund policy from the date of purchase for all Local deals, however when we reviewed all vouchers with California Academy of Sciences, we noticed that we can process a trade-inYou can exchange the voucher for an equal value of Deal BucksThe Deal Bucks you receive from this Trade In are eligible toward the purchase of any Local deal on LivingSocial.If you would like to take advantage of this option please reply to the email we sent a moment ago from [email protected] for us to assist you further.Regards,*** **ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: It is not Living Social's policy
to refund expired vouchers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I'm really sorry for the trouble and
I appreciate your understandingI've just issued a $refund in Deal Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Deal Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.livingsocial.com/mystuff.Thanks so much for using LivingSocial and please let me know if I can do anything else for you.Regards,*** *SupervisorLivingSocial Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comWe appreciate you bringing this issue to our attentionWe have reviewed your most recent comment and all internal LivingSocial correspondence.We apologize for all the back and forth and we didn't mean this to cause you more inconvenienceWe recognize that you would prefer the $be credited to your credit cardUnfortunately, we are unable to credit the amount of the discount to a credit cardSince the promo code did not apply during the time of purchase and we aren't able to retroactively apply a discount to a purchase that already processed, we can only issue a deal bucks credit on your account and this can be applied to any deal in LivingSocial for you to save on your next purchase. We truly appreciate your understanding and if you have further question you can reply to this email.Regards,*** **ManagerLivingSocial Customer Support