Liz Henry Jewelry

Ms***, I'm really sorry you have had so much trouble getting your order. Which piece of jewelry are you missing? I will talk with *** and get her to make and send ASAP.She has had many problems with charms being back ordered and also with employees not being able
to help her make the jewelry. I am so sorry this has happened and we will make it right. Please let me know at ***@aol.com which piece you need. Again, I'm sorry that has been such an ordeal for you, but we will try to make it right. Thanks, ***

Hi ***, I'm so sorry you did not receive your orders in a timely manner. We have had many unforeseen problems with items back ordered and employees not being able to work because of illnessThe silver bars are on the way and will be here Tuesday. We would like to offer you your
jewelry to be sent as soon as they get here and engraved. Plus we would like to offer a 15% discount on this order or a free piece of our jewelry. We want to make you happy and will do what we can to do this. Please let me know if you would like your order shipped plus the discount or piece of jewelry. Thanks, ***

We are checking on this for you immediatelyI show the heart as shippedWe'll reship today if necessary

Complaint: ***
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I am rejecting this response because:The business did finally respond to an email saying that "they are tying up many loose ends" and "would love to make this right for [me]." I responded to this email asking for a prompt fix to the issue and now days later I have still yet to hear how they will fix the problem or had any response from them at all since their email to me on September 13thTherefore, I am rejecting their response because they still have not tried to fix the issue at all - all they have done is tried to appear like they might fix the problem
Regards,
*** ***

HiOur email address has changed so we haven't received the correspondence from this customerWe would like to provide a refundPlease email us at [email protected] with address infoThank you?

This order was shipped on 11/? The tracking number is *** *** *** *** *** ** ? ? We apologize for your trouble contacting usPlease make sure you have the email address correctIt is [email protected] ? ? We will check and make sure your messages are not
in our junk folderThank you so much for your order.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Hi ***This style is on backorderThat is why you have not received the packageWe would like to refund 50% of the purchase for you because it is running lateIt will ship by the end of this week.?

So sorry for your experienceThe necklace is ready to ship if you would like to have it along with a 50% refund

? Complaint: ***
I am rejecting this response because:The business did finally respond to an email saying that "they are tying up many loose ends" and "would love to make this right for [me]." I
responded to this email asking for a prompt fix to the issue and now days later I have still yet to hear how they will fix the problem or had any response from them at all since their email to me on September 13thTherefore, I am rejecting their response because they still have not tried to fix the issue at all - all they have done is tried to appear like they might fix the problem
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We delivered Mrs. [redacted]'s entire order to her home on December 24, 2014.  [redacted]...

[redacted]  I'm not sure what else I need to do with this particular one.  Will you contact her to see if she's now satisfied or what else should we do.  Thanks for your time, [redacted]

Ms. [redacted], I just emailed you and asked if you would like to receive your order or if you want a refund.  If you want a refund for $40.50, we will process it as soon as possible.  Sorry you are unhappy with Liz Henry.  We do have some new...

procedures in place so this does not happen again.

We have corresponded with this customer via email and are working to provide a resolution

[redacted], we will ship your order this week.  I will make sure it goes out tomorrow or Wednesday.  Thanks, [redacted]

Complaint: [redacted]
I am rejecting this response because: I do not want the necklace. It was going to be a Christmas present, and Christmas is long over. I also do not want a credit as I will not being doing business with this company again. I would like a REFUND. 
Regards,
[redacted]

Hi. Our email address has changed so we haven't received the correspondence from this customer. We would like to provide a refund. Please email us at [email protected] with address info. Thank you

Hi Ms. [redacted], You will be issued a refund as soon as possible.  Sorry for any confusion with your order.  [redacted]

We will issue a refund thru PayPal or a check as soon as possible.  Sorry it didn't work out.

FONT-FAMILY: Verdana">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
[redacted] 
 
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