Liz Henry Jewelry

[redacted].. We are checking on this for you immediately

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I PREFER A REFUND FOR 40.50. THANK YOU 
 
Regards,
 
[redacted]
 
 %

Hi [redacted], My records show that [redacted] delivered your order and put in your mailbox on December 24.  I am copying the email below that I sent to you on 12/23. I don't show any other emails from you.  If you did not receive your order for a vertical wishbone and willow, we...

will be glad to make these two items and mail to you as soon as possible.  Thanks, [redacted]I'll give her your number and she will be in touch.  Thanks and Merry Christmas.  [redacted]  
 
-----Original Message----- From: [redacted]@gmail.com> To: [redacted] <[redacted]@aol.com> Sent: Tue, Dec 23, 2014 5:16 pm Subject: Re:
I can meet her somewhere if that is better for her.. At some point tomorrow, I will be in all of the metro areas! Have her call or text me, if she would like to meet! 601[redacted] Sent from my iPhone
On Dec 23, 2014, at 4:30 PM, [redacted] < d[redacted]@aol.com> wrote:
Hi [redacted] will deliver your order tomorrow.  Sorry we are cutting so close to Christmas.  She will put in your mail box if that's OK.  Merry Christmas and thanks for shopping with Liz Henry. [redacted]
 
 
-----Original Message----- From: [redacted] < [redacted]@gmail.com> To: [redacted] < [redacted]@aol.com> Sent: Tue, Dec 23, 2014 2:13 pm Subject: Re: I haven't received my order! Please let me know if has been shipped and if you have a tracking number! Thanks On Thursday, December 11, 2014, [redacted] < [redacted]@aol.com> wrote:
Thank you for your recent purchase of Liz Henry!  Our jewelry is handmade to order so please allow ample time to receive your order.  We will have all orders  shipped in time for Christmas.  If you have any questions or need to check the status please email: [redacted]@aol.com

This order was in the name of [redacted].  There has been some confusion with the name used in emails which was [redacted].  I got her Eden to mail this week and have ready to mail on Tuesday morning.  I will mail to her at whichever address...

she would like.   Thanks, [redacted]

Hi [redacted], I just answered your email about your refund.  I did mail your necklace on February 5.  You should receive in a day or so.  If you still want a refund, I will send you a postage paid envelope for your use in returning to us.  If you don't want the necklace, we will...

give you a refund ASAP.  Again, I'm sorry it took so long to get your necklace to you.  Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
 %

I show this order was mailed on March 4, 2015.  I remember mailing it.  It should have been there by now.   Please let me know if you don't receive it in a few days and I will get them to remake and will send again.  Thanks, [redacted]

font-size: 10pt;">
 Complaint: [redacted]
I am rejecting this response because: I emailed back and forth with [redacted] and [redacted] regarding my order and now I have not heard a response in three days. [redacted] was emailing me back and forth and said she would look for my order. Now, I am receiving no response from either one and my refund still has not been issued. [redacted] has been saying for months that she would request my money be refunded, so that is not a resolution to my complaint. 
Regards,
[redacted]

Thanks for contacting us... This order is actually in the stack of shipments for today. We will have a tracking number for you later this afternoon. Thanks for your patience.

This order was shipped on 11/20   The tracking number is [redacted]     We apologize for your trouble contacting us. Please make sure you have the email address correct. It is [email protected]     We will check and make sure your messages are not...

in our junk folder. Thank you so much for your order.

Revdex.com:
LINE-HEIGHT: 150%">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
 %

Liz Hebry Jewlery "accidentally" charged my credit card 3 additional times without my permission for over $1,000. After 3 months of me politely contacting the owner asking for a refund on my card she gives me the same run around-file a dispute with your credit card company, we will take full responsibility and a refund will be issued immediately. Well here we are months later with no refund and no explanation. This is completely unacceptable not to mention illegal. You cannot "accidentally" charge somone's card multiple times and not refund their money. Horrible customer service. Horrible business.

Mr. [redacted], I'm sorry you did not get your order on time for Christmas and have not received the refund you requested.  The owner has been working on giving refunds thru PayPal for the past two days.  She is having some difficulty and will keep trying until it is done.  If...

not thru PayPal, she will send you a check.  I will ask her to get your refund handled as soon as possible.  Thanks, [redacted]

I will ask the owner to issue you a refund/check as soon as possible.  I'm sorry you did not receive your necklace.  [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
Verdana;">I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory for the time being. However; I've been given this response before and it has gotten nothing accomplished. I want this situation rectified.
Regards,
[redacted]

[redacted], I'm sorry you have had this problem with us.  We have had many unforeseen problems with items back ordered and employees not able to work.  If we can get your necklace in the mail this week, would you like it or would you rather we give you a credit.  Please let me know and...

we will take care of it.  Thanks, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]
 
 %