LL Flooring

Due to a defect in the product, my flooring team had to come out to the job site twice to get the work done and I incurred fees.
On Tuesday, October 22nd, I placed an order (Order #XXXXXXXXX), 384 square feet of laminate flooring in Brazilian Cherry (Product #XXXXXXXX), to be picked up on Friday, October 25th at the Braintree location. I picked up the laminate flooring at approximately 2:00 PM, with the help of my father, and we drove the wood to the condo that I just purchased that very day. The next morning, my flooring team (a licensed and insured company, *** Flooring) came from Worcester, MA, to my condo in *** to install the flooring. At around the halfway point, he sent me a text message stating that we had a problem. In the text, there was a picture of the flooring, with the planks looking faded and lacking the same glossy finish as the other wood.

When I got there, we determined the wood that was already laid down was from a lot made on 12/17/18 and the lot from May 2019 was the defective lot. There were 8 boxes of the product from May that were unopened, so I was advised to return it and get the flooring from the 12/17/18 lot to be sure that it would match. I had to drive from Brockton to Braintree (15 miles) to return the 8 boxes. The woman and man working there acknowledged there was an issue even though they had "never seen this before", then went on to tell me they did not have any flooring from the 12/17/18 batch that I was looking for. I was advised that I would need to speak with a manager but he was not in until tomorrow. I had to drive back to Brockton (15 miles) and pay the flooring team, despite the job not being finished because it wasn't their problem, and scheduled them to come out again. On Sunday, in the pouring rain, I drove from my home to the Braintree store where the manager told me he could do nothing for me and I needed to call Customer Care. Why was I not directed to Customer Care to begin with if he couldn't do anything? He acknowledged the defective product saying, "it's clear just by looking at it". I then drove from Braintree to Woburn (20 miles) to retrieve the correct laminate flooring I needed (they had 8 boxes of 12/17/18 flooring), where the manager there also acknowledged the difference in the wood and that it was defective. I then drove 35 miles from Woburn to Braintree to bring the flooring to my condo in preparation for the flooring team to come out the next day (today)

They could not come out until today, which is the day I was supposed to be moving in. I was then charged a fee by my moving company for changing the date last minute (because I can't move into a home with half done floors), as well as a *** fee from the flooring professionals for having to make another 3.5 hour round trip out to the job site because the initial product was defective.

In the process of all of this, only 1 person has been nice to me and this was the customer service rep I spoke to. Other than that, the manager was rude, the sales person was rude and the most disturbing is that no one wanted to take ownership for this. My flooring contractor does $50k a year plus in sales at your company and he was appalled at the way I have been treated throughout this entire process.

The hardwood flooring is cupped, damage was done to our baseboards and trim, widespread damage was done to the new flooring, trying to resolve.
The new flooring is cupped and uneven throughout our home. The installers damaged the edges and corners of several boards with hammers and dull saws. The installers cut clearances and broke chunks off of door trim, dented walls and wore the paint off of our front doors by dragging boards through. Boards are mismatched in height, creating a tripping hazard and looks terrible. Ends of boards are not cut square from the factory. Large gaps were left between boards. Some boards are face nailed in open and obvious areas. The ends of some boards are so far away from the wall that the shoe molding won't cover the gap. Some of our baseboards are hacked up and cannot be repaired. LL only offered to refund the installation labor, which leaves us with the mess and burden of the flooring cost. The Sales Manager has been rude and condescending upon several occasions.

I ordered flooring from them and a man came out to measure the room.. well apparently he did not order enough flooring and they had to order more flooring and the lot numbers did not match so I have 2 different colors of flooring. The installer was terrible.. Was to come early and arrived 3 hours late. He used too much glue to put down my engineered flooring and I have glue seeping through the woodd boards. He also left a mess with glue on top of the wood. It looks horrible.. Contacted the installers company and said I was responsible for cleaning up after the job was done.. I stll have not resolved this problem with Lumber Liq. Have sent pictures and documentation with the parent company and no word from anyone..even though they would get back to me within 48 hours

They use culls, short pieces, of hardwood flooring and tell you the trees don't grow tall anymore.

Misrepresentation of product and warranty service. Warranty requirements are not disclosed at time of purchase.
4-14-2019 Lumber Liquidators Deposit ***
4-27-19 Lumber Liquidators receipt of merchandise ***
Item XXXXXXXX/BWENDSCG08 CLAIRE GARDENS ENGINEERED FLOORING Poor quality and misrepresentation of product. And due to the response and lack of confidence in the warranty company that they are going to stand behind their product.
Poor Quality/Product Failure- Approximately two and a half weeks after this flooring was installed it began splintering and cracking. So much so I am not comfortable with walking on the floor in barefeet. The flooring has continued to splinter crack and lift/separate. There is very little use on this floor as it is just I and my husband in the home and we both work full time. There are no pets in the home. The continued issues with this flooring are very concerning. I feel the product failure is due to being a poor quality product. When warranty agent Baylee was questioned about the environmental conditions chain from the date of manufacuturing to delivery she said the manufacturing plant and warehouse were airconditioned. The product was not kept in conditioned space while in a cargo container on a ship crossing the ocean. I also viewed on at least 5 occasions the store where I purchased the flooring was not kept "conditioned" as their warehouse roll up doors were always open.
Misrepresented Product- Based on the contact with Warranty Company it is clear this product is being sold without full disclosure from the company Lumber Liquidators.The Bellawood warranty company representative Bayleehas made it clear that they require an air conditioner in the home to adequately maintain this flooring and keep their warranty valid. I went into Lumber Liquidators at least four times and spoke to the sales people and at no time did anyone mention this product required an air conditioner in the home to maintain it or the warranty. The sales people did explain on multiple occasions:
It was their top of the line engineered flooring. It had a 100 year transferrable warranty. This engineered flooring was excellent for all rooms in the home, except bathrooms. Stands up to the daily life in homes and extremely durable due to the finish.
Must be in home 5-7 days to acclimate prior to being installed. (due to contractor delays, it was in our home for 2.5 months before installed).Multiple installation applications can be used.NEVER was there mentioned air conditioning was required. Even on the receipt of purchase. They now want to send in an inspector, which I am certainly in favor of except,they want 3 random boards "invasively" removed to be tested and the inspector is to bore holes in some of the remaining flooring to test the floor. It is required that I provide at my expense a floor installer to be present to remove the sections of flooring, it will be at my expense to repair the area the boards were removed from (this is a difficult process and often times not with great results). I am also responsible to fill the "holes" made in the other tested floors.
I find this totally unreasonable. If I am going to have to live with the defective flooring I certainly am not about to make it worse by ripping out whole boards and be left with cost of doing so and with the repair costs.
As I stated before based on Bellawoods rep's continued insistence that their product failure is due to an air conditioner has to be in the home or should have been in the home 7 days prior to installation I am not confident they are going to stand behind their defective product. If they do not validate their warranty I will be have to keep this defective product until I can afford to purchase new flooring, installation and removal of the current defective product.I currently paid *** just for the current flooring and installation.The additional expense to remove, purchase new flooring and installation will be conservatively an additional *** would like a full refund for this flooring and my installation costs

Purchased enough Brazilian Cherry Porcelain tile to do 2 bathrooms and a kitchen. Picked up the first batch for the small bathroom and the tile was of good quality. Started the second bathroom and picked up the remaining tile from the store for the bathroom and kitchen. When laying the second bathroom floor found that the tile was not good quality . We had done approximately 3/4 of the floor when we noticed that some of the tiles were warped and did not lay flat. I call the store in El Paso, Texas and they referred me to customer service main office. I Spoke with Selena and explained what was happening, she suggested I return remaining unused tile to store and obtain a different lot number. I returned 23 boxes of tile and received 23 new boxes. When I asked about the defective tile that was already installed, the only option I was given was that they would give me store credit for the dura rock backer board but not the tile. The store credit for *** does not cover the cost of the thin set, screws or price of the contractor. I complied with all the information that the customer service (Selena) asked for. I sent pictures of the box sku codes and pictures of the floor that was laid.
Product_Or_Service: tile
Order_Number: XXXXXXXXX

Purchased flooring, had it professionally installed, less than 6 months later, the flooring cracked. Filed a warranty claim,rep was untruthful.
Purchased flooring(purchase order #XXXXXXXXXX) from the local Lumber Liquidators store in Jackson, Ms in December 2018. Had the flooring (type TRQ XD Butterscothc Oak 4mm Click) installed by a professional contractor. In June/July 2019, my husband and I noticed the flooring beginning to crack. Called the store in Jackson and was intructed on how to submit a claim. Started my claim by submitting floor type, purchase date, and 20 pictures of the issues to Emily via email and fax on 9/16/2019 and was assigned claim # LTKXXXXXXXXXXXXXXXX. 2 days later, I emailed Emily to see if she had received my information. I recevied a call from Silas, customer care specialist at ext *** He asked me a series of questions, I answered to the best of my knowledge and then referred him to contact the professional contractor who installed the flooring. After a few days and speaking with the contractor to follow up on left messages and returned and missed phone calls,I called the contractor to see if he had spoken to the representative. He informed me that the representative was attempting to mislead his words by attempting to get him to say things that were not true. The representative also told me that the contractor said somethings and when I asked the contractor, he said no he did not and that I needed to investigate to see if this was the way the company operated in denying claims by misleading the consumer and attempting to encourage professionals to falsify information to nullify warranty claims. I then emailed Silas to inform him that I had spoken to the contractor and the contractor informed me of the conversation between himself and the representative where the representative was attempting to make "me say things that did not happen and were not true". The contractor was upset. He said, "I am a professional and I have laid flooring for over 20 years, I know what to do and what not to do, this company is just trying not to give you replacement flooring by the words that the representative tried to put in my mouth". Id emailed and called the representative back (last email sent on 9/26/2019) and I still have not heard anything back from anyone at the comepany. The contractor told me that he also tried to call the representative back several times.

We bought hardwood floors from lumber liquidators and decided to also go through them with installation. The job was done poorly.
Our installation was completed on May 18, 2019. We have complained multiple times that we are not happy with the installation and gotten no results. My husband has been in communication with Katharyn (CEO secretary). We have asked for someone to come out and look at the job but yet to have anyone show up. We have huge scratches that were done during installation, there are boards that are popping up around our island, and our walls and woodwork were destroyed during the job. Case #XXXXXXX

Purchased hardwood flooring in 2017 and had installed, after about 6 months floor started buckling & lifting in living & dining room. I called & made a report and an inspector came out and their conclusion was high humidity & moisture in rooms which was beyond their control. Which was not their fault. I was not satisfied with their fining and hired a professional and his finding was not the moisture & humidity but incorrect installation of flooring. No moisture barrier was installed per by belief. Lumber Liquidators did send out a non bias inspector and I requested a written report of his finding but have yet to receive it.

Refusal to communicate, failure to disclose upper management contact information. Failure to work towards a agreeable solution.
In 2018 we purchased a water proof kitchen floor for a upcoming remodel project. Lumber Liquidators professional came out to measure the area for the products that was needed to complete the project. Actually their employee came out twice once before framing and then after framing. The existing floor was ceramic tile. There was a different of thickness between the old and new floor. The floor was installed in December 2018 by LL.. After installation there was a noticeable difference because the floor was not meeting the door frame and soft spots in a few areas. Next, the floor pulled away from the island cabinet.
In early summer after a complaint their installation foreman came our. He review the spots I pointed out and said that it was a easy fix for the island cabinet area. He suggested I purchase pieces of door framing and he would cut and install. He commented that the overlay that was recommended/sold was incorrect. Because the old floor and the new floor thickness was different I should been sold a thicker overlay which would have cost more. I purchased the framing and attempted to match the stain, however since our home was built almost 20 years ago the framing was custom. The over the counter framing would not match. He opened up a repair
ticket and came back a few weeks later. He repaired the island floor, when I shared the framing with him he explain that it didn't match the existing framing. He suggested that he could go to a custom framing store and get a estimate for framing and pass it onto LL for approval. He added that our home was a custom home and he didn't believe I would be satisfied with nothing less than the floor fitting as it should, I agreed. About a few week later the floor pulled away from the island again. In April 2019, I started my dissatisfy journey with LL corporate office. My first contact with LL Corporate was Andrea *** her title was administrative Assistant she informed me that my case would be handled by Dave and I would receive a call from him in a few days. Dave (I was told they give first names of their reps) called me a few days later. We discuss the claim and I thought things were progressing. Then a few weeks with no communication. After a call to Andrea Dave got back to me. He got back to me twice, once to introduce himself and advise me of my case number. Several weeks later I received a second call to advised me that someone from service would contact me. A month later the repair foreman called, we discussed the tile pulling away from the island cabinet a second time and the floor not meeting the door framing. He said he would get back with me. After sending emails to both Dave and Andrea in July I was advised both no longer worked for LL. After initiating a call/email this month I was assigned a new rep Stephanie, initial call from Stephanie to introduce herself I didn't hear from her for a few weeks. With back and forth missed calls we connected last week. At this point I am furious, angry and frustrated. I notifies my local State Attorney office opened up a claim with them. Of course when I did speak with LL rep I was told they would only agree to the island cabinet and review the soft spots. I disagree with their reps decision and have reached out to their upper management for a conversation. While typing this message Cathleen from LL has reached out for discussion. I am continuing with my complaint.

Some knots in the boards have been filled, boards are splintering, peeling, chipping, not squared, missing tongues,worm holes & some boards not oak.
On 5/31/19 purchased 946 sq feet of Builders Pride Classic Gunstock Oak floor 3/4 x 3 1/4 Product 10024877/PRGGSO3/1065/10/05-28-2019 from Ryan *** through Lumber Liquidators *** Dr Jeffferstown, KY. BUYERS BEWARE-READ YOUR WARRANTY. Had floor installed on 6/24, 6/25 & completed on 6/27. Professional installer advised the boards were not squared so he was doing the best he could with what he had to work with. They were discarding more boards then what they were installing due to poor quality. On 7/1/19 I called LL to file a complaint. I spoke to lady at counter (didn't get her name). She advised that she thought I received a bad batch & told me to call Cust Service. Spoke to Antonio/Cust Service advising that the floor I received was not what I thought that I had purchased. My floor has a 50 year warranty & it wasn't suppose to have knot holes. Told him floor very poor quality. On 7/3 received email from Andrea *** stating she was assigned to my case LL Case File #XXXXXXX. Requested that I complete General Disclosure Statement & forward to her with pictures of damaged floor. Sent info on 7/4, 7/6, & 7/7. Received email from Andrea on 7/8 stating she didn't receive so resent. Case was reassigned to Chloe so had to explain about my damaged floors. She asked if I had read my warranty. Advised that I hadn't but that I would look online. After reviewing warranty it basically states that splintering, peeling, discolor, chipping is not a manufactured defect. (What a joke) Who reads their warranty before purchase? Advised Chloe that the defects were definitely a manufacture issue. She advised she would send out a floor inspector. Floors were inspected on 8/1 and the inspector kept saying that I received a crappy floor but that LL will place the blame on the installers. Received email from Chloe stating that the inspection was clearly the installers fault even though the boards came out of the box damaged. Worst floor I've ever seen. Didn't walk on floor for weeks with shoes cause we were afraid that we'd damage it more. Edging on boards are so bad that when you wipe across them they splinter. Even when you walk on them they splinter or chip. On 8/11 sent response to Chloe stating I wasn't satisfied with inspection results & the inspector didn't list or take pictures of all the damage. Request they review report again & contact me with resolution. Hadn't heard from Chloe so called Customer Care on 8/26. Was advised she was away from her desk. Left message for a return call. Received message from Chloe stating they were experiencing company wide system issues. Called Chloe 9/3- had to leave message on what LL was gonna do about floor. On 9/5 I called Chloe again advising that LL needs to replace my floor with a quality floor that I thought I had purchased or to compensate me. She stated they stand by their warranty. (What warranty?) Wasn't getting any where with Chloe so requested to speak with her supervisor. Spoke to Chey about poor quality of floor. She kept saying I should have read my warranty & that the problem with the floor was not due to the manufacture but was caused by the installer. The installer didn't create the knot holes & try to fill them. He didn't do the damage to the sides of every board in the box & he definitely wasn't the person that manufactured the boards that weren't squared. Chey said that they could give a *** credit toward the purchase of wood to replace damaged pieces was the best they could do. That will not be enough since the whole floor has damage. They don't back their product. Advised going to contact my lawyer, put pictures of damaged floor on social media, tell everyone not to purchase flooring from LL, stand in front of the store advising people to read warranty before purchase & I'd never purchase from them again. Also told her that I'd be contacting Wave 3 Trouble Shooter. Worst quality floor & Cust Service. Every box should come with matching stain & putty

Refund was not fair and not sending me a refund check in the mail in accordance with the credit invoice which shoes"The check will be sent to address"
Product:XXXXXXXX/CLX UL Brazilian Cherry EVP 7mm, Flooring. I purchased First order: Flooring for 2,330 sqt.foot at *** sqt.ft paid by Lumber Liquidatots credit card in which I paid it the total balance within 2 months. (over 40 boxes) This purchase was done approximately March 2019. Later, I thought that I was going to be short so I went back for the Second order: 10 more boxes but this time she couldn't give it to me at *** sqt,ft so I paid over *** sqt,ft for the 10 boxes and I used my debit card so I paid cash for the 10 boxes. So when I completed my floor, I had approximately 18 boxes left. So I took the 18 boxes back to the store to get my refund. Wendy, the customer representative gave me the refund based on the *** sqt,ft price for the first order, instead of credit my debit card for the ten boxes I paid cash at a higher price, She made the total refund based on the *** sqt.ft which came about *** She told me and I have the Credit Invoice that states that" Your refund will be processed in the form of a corporate check which you will receive via mail, typically in 5 to 10 business days. The check will be sent to the address on file associated with the sold-to party account number" Refund was not fair based on what I paid for the first and second order. The credit my Lumber Liquidators credit card instead of sending me a check after she told me that I will be a check in the mail.

Mislead, waited for refund check. Check was never issued.
August 29th, I returned *** worth of unused floor. The sales representative informed me the money would be placed back on my debit card. I stated, I'm in chapter 13, that account is closed. She went in the computer, she found my account, then stated I would receive my refund check in 5 to 10 business days. Today, I called, now they say, the money was refunded to closed account, and all my problem.

Cracked and damaged existing kitchen tiles during installation process.
I purchased hardwood flooring and installation services from LL, order number XXXXXXXXX. During the installation process, as the installers were removing existing flooring, they damaged two kitchen tiles. My kitchen and breakfast area are connected and are a complete tiled flooring. I do not have spare tiles available, being the 2nd owner of the home. I filed a complaint with LL, case number XXXXXXX, and the best offer LL made to me is either pay me *** as the cost of replacing the two tiles and Labor or that they can replace the two tiles with closest matching tiles. How can I have two different tiles on a tile flooring, it will ruin the look and ruin the value of the home and may not even sell the home as buyers may not like the floor with patchwork look.

Wood Floor materials and installation were not delivered as promised. Wood was from two different lots and do not match. Needs replacing.
I purchased flooring from Lumber Liquidators mid June 2019. When we took delivery of the wood, there were two pallets that had different lot numbers on them. I was told by the sales person that was not an issue. Once the wood was installed, we noticed a dramatic difference in the color and finish of the two lots of wood. We immediately brought this to the attention of the installers, Texas Proficient Flooring. They tried to replace about 15 of the planks to remedy the situation. (The floor is glued down.)This did not work. Further more, the replaced planks are not level with the rest of the floor and some seem to be coming up. There are areas that are hollow underneath indicating they were not glued down properly. There are placed where the wood splintered upon installation. I have been working with Lumber Liquidators for almost two months to get resolution. I have been in contact with Lauren *** as directed by the local manager, at their customer service center in VA. Lauren *** has stopped responding to my inquiries and I have heard nothing in the lat 10 days. I have left several voicemails asking for an update and sent several emails. There are two main problems. Number one is two wood lots. Dramatic color difference. Number two is that the installers did not pay attention to installation instructions. The work order clearly says to work from 2-3 boxes and they only installed form one at time. This caused the floor to be very splotchy instead of uniform. The result is unacceptable. I feel like the two entities, Lumber Liquidators and Texas Proficient Flooring are playing a game of Hot Potato at my expense.

Transition strips are unglued and need to be repaired. Also there are some gaps between boards that need to be filled.
We had the floor installed in June of 2018. It was installed by some very young workers. The flooring was purchased on April 30, 2018. The sale order number is XXXXXXXXX. The total payment for this project was *** The installers had said it would take about four days to install but it took a full seven days. They had to come back and repair some hollow portions of the floor. They were very messy. Over time the transition strips began to come loose and unglued. I sent information to Lumber liquidators in May of 2019 to get the transition strips repaired. They sent out an installer to evaluate the situation and took several pictures which not only included the loose strips but also a curve in the flooring and gaps between boards. It is now September of 2019 and I still don't have the floor repaired. I have reached out to LL and have been in contact with a Rep. but it doesn't seem that I getting any resolution. There was a couple of time that I tried to follow up with the Rep. but I got no response. We just want the floor repaired and gaps filled. This whole process has definitely been very unpleasant to say the least. Please help us get out floor repaired and installation errors corrected.

3 months of complete lack of communication after a messed up order
On May 28,2019 I signed up for a credit card from Lumber Liquidators to purchase flooring and installation for my entire house, totaling *** The purchase was ran at the same time but under two separate invoices, Sales Order Number XXXXXXXXX and Sales Order Number XXXXXXXXX. At the time I was told by the sales employee they had to wait for the product to be delivered to my home before we could schedule an installation date. After three weeks had passed *** any communication as to when our flooring would be delivered, I called the store. They informed me the flooring would be delivered within the next few days. Once the flooring was delivered, I did not hear back from the store to set up an installation date. Once I called them, they were able to set up an installation date of July 10. I was told specifically the installation would take one day. The two days prior to July 10 I spent taking out all of the old flooring and padding from the entire house. On the morning on July 10, the installers arrived around 8:30 am. They saw the ripped up flooring and immediately told us that the invoice they had received was to only install the downstairs. After a couple hours of the installers communicating with the store manager *** came to our residence to "sort things out". It was determined that only one of the sales orders was sent to the installation company rather than the two sales orders. The installation company then realized that the product from the stairs was not only never delivered, but never ordered. *** told us that he would expedite shipping of the product. He would not charge me for the product but I would still have to pay the extra labor charges. He then left the residence after about 10 minutes. The installation company worked as hard as they could but were unable to finish the entire downstairs and upstairs. They came back the next morning and finished. After multiple weeks of not hearing from Lumber Liquidators on the details of our stairing product, I called the store again. *** told me that the product was on their delivery truck and should be delivered the following day. A week passed *** I called again. A sales associate told me that *** was out of town for the week and when the associate went to look up our sales record, he said he he saw no record of our product. Since then, I have called a total of 5 times over the past 8 weeks and have received multiple excuses such as: "the company who prints the flooring is switching printers and can't find the print for your product", "our systems crashed", and "the Russians hacked our system and we lost all our orders". I called the customer service number to file a complaint through the company but after I told them about the runaround I have been given, all they did was transfer my call back to ***.
My cr is XXXXXXX. It has been three months of having the stairs in my house ripped up and a complete lack of communication from Lumber Liquidators. I have small children in my house and having my stairs ripped up is a dangerous environment for my children.

Have not resolved multiple order and customer service issues since May 2019
I ordered a couple wood transition bars from Lumber Liquidators on May 11th, 2019. They assured me they would call when the order arrived at my local store. It is now September 1st and they still have no resolved their error.

The order was delivered, but they never told me. That added a month to my home remodel. Then when I finally stopped into the store, they realized they screwed up the order. They said they would fix it and the correct item would arrive in a week. Three weeks later, they finally admitted they shipped the order to the wrong store. A week after that, I finally received the transition bar.

When I contacted customer service, they told me they would resolve it. I spoke to "Lucas," who assured me he would personally rectify these egregious errors. He has not. I have tried calling Lucas to follow-up, leaving voicemails, with no response. The company has also blocked my messages on social media.

Working with them for a simple item was a nightmare.

Wood floor product was defective, case #XXXXXXX
I purchased wood flooring from Lumber Liquidator Store on 12th St in Brooklyn NY approx November 2017. The finish on the floor began to come off in a few spots almost immediately. Before the contractor finished the renovation several boards were replaced at a cost of ***

Since then the finish has come off in several other areas.

We began the complaint process in December of 2017 and was asked to fill out General disclosure statement and send photos. We complied.

Case number XXXXXXX was assigned from Lumber liquidators to this complaint which should have all the information they need to respond to this complaint.

We also sent a sample of the product to Angela *** in customer relations. It was confirmed by Lumber Liquidators weeks later that the product was in fact defective and they no longer carry that product.

I was then instructed to go back to the store to get phone number from local contractor to look at this issue to see if they can repair.

Please note that I tried calling the store several times with no luck so I drove to the store to get help.

When I went to the store as instructed, the employees in the store said they are not authorized to recommend contractors as per corporate. At this point I felt like this was a runaround.

I reached out to a few local floor contractors and they do not want to touch this project due to the intricate nature of this project.

This apartment has center island and exposed flooring to molding in very visible areas. The contractors also mentioned that they will not work in this apartment with the art collection on the walls, we would need to have the museum quality artwork removed, stored and rehung.

Since the flooring is thought the entire apartment the Contractors said all the furniture needs to me removed from the apartment, stored and brought back in.

We would also need to relocate for a few days during this process.

Angela offered a token store credit at one point.

We have not been able to reach her for several months. We can supply all emails showing that this has been dragging on for over 18 months. Please note that this has caused much grief and can be a great financial cost to me.

Please help.

Paid a *** deposit for installation of Laminate Flooring
On Monday, August 19, 2019, I paid a deposit of *** as a deposit for installation of Laminate flooring - *** for material. The total bill is *** I was told by Lumber Liquidators on Wednesday, August 21, 2019 that their computer system was down when I tried to make a change in the material; however, I was able to pick up the flooring material on Thursday, August 22, 2019 with the instruction that someone would call and set up a schedule for the installation where I would complete the payment of an additional *** I was also told that I would receive some items for the installation via U.S. mail. As of today, no one has made contact with me nor have I received any items in the mail. I have sent several emails to corporate without a response. This makes me leary as to a scam is being perpetrated.