LL Flooring

Cannot reach people when needed. Get conflicting information. Cannot get timely installation. This is a complete renovation of 3 bedroom, 2-1/2 bath home. It is difficult enough timing contractors without good information. There is a mysterious 'she' scheduling whom I cannot speak to. I would think if you are spending approx *** with a business they would want to help and speak with customers.
Product_Or_Service: Hardwood flooring
Order_Number: XXXXXXXXX
Account_Number: XXXXXXXXX

I had laminate and baseboards installed in the whole house and everybody did a superb job. The guys from Lumber Liquidators made sure everything went smooth and David and his crew from Colorado Wood Floors did a great job with the installation. The floors look beautiful.

We had a floor install done 11/11/2017. The we some hollow spots that need to be addressed. As of 3/25/17 this has not been done.
We paid for a Model #XXXXXXXXX/PRENHK38-M floor install 11/11/2017. Sales order #XXXXXXXXX. Paid bill in full with a Visa. Waited a few days for the glue to dry and noticed some hollow spots. Called the local store(Corpus Christi,Tx)to have them fixed. The next day, without notice someone showed up before 8:00 a.m. to do the repairs. I was at work and my wife was still in her pajamas. I could not leave work so my wife did the best she could to locate as many of the spots as possible. I think the repaired 5 spots and did not fill the drilled holes. Since that time I have personally visited the local branch 3 times. I have called numerous times, I was told by the store manager, Justin, to keep calling because that is the only way he would know that the situation was not resolved. I don't think it should be my responsibility to call them to get this done. Around the 1st of March I wrote an email to the Lumber Liquidators HQ. A lady named Alyshea responded and said she would pass the information along to an installer. Jason Terry, and installer out of San Antonio, called and said he would be by to look at it Friday 3/16. An associate of his called late Thursday 3/15 and said he was stopping by to look at the floor. H?e found 32 places to be repaired and 1 warranty issue. He said he would pass his findings along to Jason ***. I emailed
Jason the nest week and asked if he had received the info and that I expected to be contacted.
I copied this email to Alyshea. My wife sent and email on Friday 3/23 to Jason and Alyshea demanding to be contacted by the end of business that day.No one has contacted me so far.

Delayed materials, delayed installation, and loss of electricity.
Order was started early and planned to have installation completed before move-in day with furniture, people, and animals to the house on 3/13. Lumber Liquidators, Hurst, TX Store #026. Order Number:XXXXXXXXX for tile, Order Date:02/18. Paid *** deposit with Visa debit card. Remaining balance *** Order Number:XXXXXXXXX for installation and other materials, Order Date:02/23. Paid *** with Visa debit card and remaining *** on tile order. On 2/18 with deposit on tile order was put in with Hunter, Associate Store Manager, to have a contractor come and do an Install Measurement. On 2/20 we called to check status of measurement schedule and get it scheduled. We went to the store and finalized our order on 2/23, see above for both referenced order numbers. Our tile order arrived on 3/4. We rented a truck from Home *** to pick up the tile for a total of *** We arrive at the Fort Worth Lumber Liquidators store #1359 only to be told our order was short and was missing 8 boxes. When Hunter at the Hurst store put in the order for the tile, the computer inventory showed this amount being available at the Fort Worth store, so he only ordered the amount needed that wasn't already at the store. No phone call was made to confirm the Fort Worth store had this amount of tile in stock. Working with the Hurst store found the Sherman store having the tile in stock. Hunter put the order through to get it shipped and was told it would arrive at the Fort Worth store on 3/7. On 3/7 we arrive at the Fort Worth store and find the tile not there. Another call to the Hurst store lead to a message having to be left because no notes indicated anything else. Phone call received on 3/8 was told oops, sorry the Sherman store only send trucks out certain days of the week and would be called once the tile is received. On 3/9 no update received on missing tile, and I speak with Ty from the Hurst store. He said our other order had been picked up in full (Order Number: XXXXXXXXX), so we could've had the installation scheduled, but we needed to sign a Home Improvement Agreement before the order could be submitted. On 3/10 we get a call from Hunter at the Hurst store saying the tile arrived, but it's at the Hurst store. We pick up the tile on 3/11 and I call corporate installation department because nothing had been heard from the installers for scheduling installation, spoke with Gina. The work Order had to be manually created and submitted. I was told to call back on 3/12 if no phone calls received. I called again to corporate installation department and spoke with Jon, he reached out to the installer who stated he'd call me that evening to get the installation scheduled, but it couldn't be done before moving day. The evening of 3/12 I get a phone call from Rene, the installer. He said the soonest for installation in 3/19 and crew should arrive between 8:30am-9am and he'd do a free furniture move. So apparently there is only 1 installer who works in the state of Texas for Lumber Liquidators and they are contracted out. On 3/18, most furniture is moved to prevent damage. I have a mother-in-law who lives with me and she is bound to a wheelchair, and must have a bed to sleep in at night, so her room remained intact. On 3/19, 10am still no installers have arrived, I call corporate installation 4 times to figure out what's going on. Installer arrived at 12:30. One guy and not a crew and received 3 different excuses: truck issues (they drove a van), brother's child is in the hospital, boss didn't give address. On 3/20 installers said I was missing material, showed the invoice and I had everything. Had to pay an additional $150 for additional material. On cleanup 3/21 a shop vacuum was plugged in which killed the electricity in the bedroom, hallway and living room wall. On 3/22, 3/23, 3/24, 3/25, 3/26 corporate line is busy. Emailed CEO through website.

Horrible installers. Spaces between planks and is not aligned properly
Bad product, The engineered hardwood floor is chipping in many places.

First: (date: 12/10/2017) installers pulled carpet in area that they were not supposed to work on (They did not even understand English). I filed the complaint the day it was installed. They put new carpet in the area. But:
Second: Since they had to put carpet, they did not put transition piece, and to date, there is no transition piece on the area.
Third: Thee wood planks are drifting from each other and there is gap in a lot of areas. I can feel the noise and movement of the plank when I walk on the area.
Fourth: Since there is some edge opened, the wood is chipping on several places. Some are sever inches long.
Fifth: Woods are not installed parallel to wall. It looks odd.
Sixth: The transition piece they installed on one area is not parallel, giving it a weird look.

We purchased one of the higher end flooring from Lumber Liquidators (LL), Warwick, RI on 1/20/18 and were happy with the customer service we received in choosing our flooring. The installation was done by a third party installer on 2/8/2018 and were happy with the installers, albeit, LL did not inform them of the type of floor being installed and they were not sure if they had the proper equipment to install the very hard wood. The next day we noticed that there were some chipping in boards and some damage in others from being hit too hard. We were informed that there was a 1-year warranty. We called the store and informed them of the damage and asked if someone could come look at the installation. We were then contacted by the 3rd party installers and asked to send pictures. We did. They scheduled an installer to come out. We waited no one came. We contacted the store again. After not getting any results, we contact the Corporate Office who told us our problem was with the 3rd party installers. We refuted this, since we purchased the floor from LL!! And expect them to stand by their product. They want more pictures, which the store has. We keep calling and they keep promising that they will call us to send someone out. It is now 3/21 and they have yet to stand by their product. We love the floor, we just want it to be right after spending almost $6K!! When it comes time to purchasing flooring in the future, we will think twice about using Lumber Liquidators because of these service failures. It does not appear that they stand by their products or installation.

Purchased flooring from lumber liquidators and found some flooring to be defective and lumber liquidators has not tried to resolve resolve this issue.
Last summer I purchased 728 sq. ft. of hardwood flooring from Lumber Liquidators in Tukwilla, wa.
After installing this flooring in my house I noticed about a month later while cleaning the floors that an area had blisters on it, looking closer only one board ( 48" x 3" ) had had the blistered area
At this time ( 09/28/2017 ) I contacted customer service of Lumber Liquidators, explained what was going on and filed a claim
Correspondence with customer service via emails went back and forth for a month.
I gave several accounts along with pictures concerning the blistered board. I supplied this information because "Angela" at customer service requested it.
Plain and simple terms I asked that either they fix the damaged board at no cost to me or they reimburse me to have someone fix it. This happened about 10/24/2017 with correspondence through Angela at customer service
Nothing has transpired since then and I believe this has been ample time for Lumber Liquidators to have resolved this.
Hopefully the Revdex.com can get Lumber Liquidators moving on this, I have tried with no luck

Thank you,
***

Case # XXXXXXX

Customer relations specialist @ Lumber Liquidators
***@lumberliquidators.com

We ordered flooring on March 13, 2016 and had it installed about 3 weeks later as we had to let the flooring acclimate inside the house for a while. About a month or two later once we started using the heat we noticed that the floor boards were separating and leaving gaps around the walls and an inch gap between our living and dining room. We contacted Lumber Liquidators because the flooring has a lifetime warranty. They sent a letter by mail dated Aug 14, 2017 that they were not willing to do anything. They are saying that our home is too dry and that we are the cause for the separation. The inspector that they had come to our home to inspect did not have a moisture meter with him when he came. He'd left his credit card somewhere and was more concerned with retrieving it than he was with inspecting our flooring. He was not in our home long.

Aside from an email sent to me requesting photos, customer service refuses to contact me in regard to an issue I am having with product.
I started the process at my local lumber liquidators store to address an issue I am having with product. They were very helpful and filled out the initial complaint. I was emailed by a person from the customer service center in VA, requesting I fill out a few documents and send photos of my product. Since then I have received no phone call, no response to my emails...nothing. I have called several times, and requested another associate look at my issue since the person assigned has not contacted me. I get the run around every time I call. I sent the photos on 2-18-18 and a follow up email on 2-22-18 to verify all photos were received. Here it is almost a month later and no contact what so ever. Once I am done with this issue, I am undecided if I will do business again with Lumber Liquidators.

By far dealing with LL was the worst experience I had in renovating my house. First I have to say that guys in the store were super nice and very helpful.... I ordered luxury vinyl floor from them. I was told that it will take only one day to install (one room). Floor was delivered and couple weeks later contractors showed up. That's where trouble started. Floors were installed. Though it took two days instead of one. Then they came back to install molding and transition strips. They did horrible job. Transitions were cut and installed all crooked. I filed a complained through their customer affairs office. Contractor came back next week and fixed it. I was not impressed with his job, but was somewhat satisfied. I just wanted it to be over. Well.... two months later my transitions are coming off the floor. I filed another complaint, but customer affairs office been ignoring me for over two weeks..... so, I don't know what is my next move.... small claims court I guess.... I paid over $2500, and job is still not done.

HORRIBLE HARDWOOD SOLD- SOLD WRONG STAIR SET UP -STAIRS LOOK HORRIBLE- COMPANY IS DISORGANIZED AND HAS NO IDEA HOW TO RUN A BUSINESS.
LUMBER LIQUIDATORS- SOLD ME A FULL BAMBOO PRODUCT FOR MY FLOORS OF MY NEW HOME- I JUST WANTED THE BEST PRODUCT AND FOR MY ENTIRE HOME- STAIRS - LIVING SPACES ETC- THEY INSTALLED BAMBOO THROUGHOUT INCLUDING THE STAIRS - IN A WRONG SET UP- IN ORDER FOR THEM TO SELL MORE PRODUCT- HAVE TALKED TO THE CONTRACTOR THAT LUMBER LIQUIDATORS HAD INSTALL AND THEY STATED FOR A DECENT LOOK I SHOULD HAVE HAD THREADS- NOT A STAIR NOSE AS SOLD- I WAS SOLD *** FOR PRODUCT ALONE FOR THE STAIRS PLUS LABOR- WHERE I SHOULD HAVE BEEN SOLD THREADS FOR *** LUMBER LIQUIDATORS GOT GREEDY AND WANTED TO SELL MORE PRODUCT SO THEY SOLD ME THIS SET UP THAT LOOKS HORRIBLE WITH NAILS EXPOSED AND DAMAGED BAMBOO ON EACH STAIRCASE. THE CONTRACTOR NOR THE STORE HAVE ANY IDEA WHY THEY SOLD ME THIS SET UP-

I ordered three boxes of wood-look flooring for a small project in my house. It arrived quickly, but two of the three boxes were smashed and unusable. I called and let them know that I had contractors coming 5 days later (including 2 weekend days, when they're resolution staff is not working) and would need the flooring replaced before then. I was told that a rush was put on it and I would likely hear the next day. I did not, so I called the second day. I was told that it was being looked into and I should hear that day. At 4:00pm I called again (as I still hadn't heard) and was told it was being looked into. I explained that I was limited on time and the only local store that had it was a half hour drive away (that I was already making that day) so that I would pick up two new boxes and they could reimburse me. I was told that would be fine. The next day I was told "Oh, we only reimburse the price, not the tax." Luckily it wasn't too much for me, but if 66% of the boxes come damaged, that can add up to quite a bit for a large project.

A floor with a 50 year warranty has scratched in 2 months. Repeated attempts to contact company have failed.
Flooring purchase date:09/20/17. Scratches first photographed: 12/04/17. Model: CLX XD Dark Hollow Oak EVP. Sales order number: XXXXXXXXX. Cr: XXXXXXX. Sales Rep: Jenny. Payment Amount: *** Payment method: AMEX.
This floor is supposed to have a 50 year warranty. It has scratched in less than 50 days. When I went back to the location where it was purchased, Jenny told me it should not have scratched and there was nothing she could do to help me and I would have to cal the 1-800 number.
Both myself and the contractor, Ryan *** have called repeatedly. We have emailed their form with pictures as they requested twice. We have both spoken briefly with an Angela *** who asked if we had emailed her the required information. She stated she would look into it but so far, she has not returned any calls. I called and asked for Angela's supervisor. I was told her name was Shay, however, she was not available too take the call. She also has not returned the call.

"WARNING DO NOT BUY FLOORING FROM THIS COMPANY"
If you do it will be your worst nightmare and I can not describe how deplorable they are at resolving issues as they make your life unbearable. I guess when you are professional scam artists then you don't need a conscience.
We thought we had gone to a reputable store with intelligent sales people who ended up showing us their highest quality rated flooring "Guaranteed" (Lie #1)
Their Bellawood product is defective right out of the box. They can't find enough product to replace the damaged flooring that is shipped directly from their warehouse. I can't emphasize this enough, do not buy any flooring from them.
Also do not pay for professional installation as it is anything but professional. (Lie#2)
You will also get charged for extra services that they never do such as leveling. (Lie#3)

When you have to file a claim and you will, as you will find everything that you paid for is totally unacceptable and a lie.
I believe they are trained to lie to you the moment you walk in the door they sell you defective products and services they don't ever intend to use as their professional installation crew will lie and tell you that it is not necessary. Then they use wood fillers to hide all the joints that were never glued or improperly installed. They tell you not to walk on the floors for days to allow the glue to dry and by the time you see all the defects and terrible installation they are gone. You have paid a premium price and your floors look like they intentionally damaged them before they left.
Then you go back to the store to talk to the manager with your list of complaints and ask for a complete refund. They don't care if you file a claim as this is the scam just a game to them. After all the phone calls and emails to bogus customer service agents who by the way never call you back he knows that they will ignore you for months until you are so frustrated that you need to seek action because really they are criminals.

They take your money with a smile and leave you unhappy with defective flooring and terrible installation. And your home is left unfinished for months until they decide to do what they should have done in the first place.
So take my personal advice do not buy flooring from this company they are scam artists! They get zero stars!

I was given a contract with a price and then told told that an additional balance was added due to an oversight by the company.
I went to Lumber Liquidators to purchase wood and have them install hardwood floors at my residence. After choosing the wood, Lumber Liquidators came to my residence for measurements. The gentleman who did the measurements, Tracy, informed me that I would receive an invoice within a day or so, which I never received. We decided we wanted to have additional rooms tiled, so I then called Tracy back, who came and did another measurement, and I was told once again that I would receive an invoice within a day or so, which I never received. After a few days, I never received an invoice so I took it upon myself to just make a trip out to the store. The employee, Jeff, pulled up the invoice on his computer and informed me of the total cost of the wood, measurements, and cost of labor, which was *** I told Jeff that a few days earlier, I had applied for credit with Lumber Liquidators, in which I was initially approved for *** Jeff, asked would I like to try and get an approval increase to total price, I agreed, and was approved for approximately *** by *** Bank. He then emailed me a copy of the invoice contract with the total cost of *** We then, set up a delivery date for the tile. A few days later the tile was delivered to my house and I was told I would need to set up an install date with Tracy. Tracy gave me a call the next morning and we set up an install date for Feb 08, 2018. So now I am all set with materials, an approved loan, a confirmed install date, and a written contract for the amount of *** About a week before the scheduled install, I received a call from the store manager Barry, who informed me that there was an "oversight" on the part of Lumber Liquidators and that I now had an additional balance of *** I expressed to him that I had a contract in writing with a price and that it was unacceptable for Lumber Liquidators to attempt to charge me additional cost based on an oversight on what they claim was on their part, and that Lumber Liquidators should honor the price that was quoted to me. The store manager Barry said he would speak to his boss, and shortly the same afternoon he contacted me and offered a discount which brought the additional balance down to a little under $2,742,80. I then received a totally different invoice via email with the "alleged" oversight and the new balance. I called the store and spoke to Barry, and requested to speak with his boss. After refusing to give me his boss' phone number he said he would forward my information to his boss, Chris, who then called me. Chris, then proceeded to apologize, as did the store manager, for the oversight but maintained that they would provide a discount but would not honor the original contract.

Installed floor is separating, issue is consistent. Contacted Lumber Liquidators about the problem only to get the run around to get issue fixed.
The floor was installed in Jan 2016. The first issue we had with the floor separating was withing the first month after installation. Someone was sent out to fix it only to have them come back out a couple weeks later to fix it again. Within the 2 years of having this floor we have contacted the store about the separating floor only to be told its just because of the weather. Now 2 years later we are having the same issue with the floor separating. We have contacted the store where we purchased the flooring, was told to take pictures and email them to him. We took some with 2 quarters side by side showing the size of the gaps. They were then sent to the headquarters from whom we received an email requesting more pictures. We complied, sending numerous pictures. After not hearing anything back from them we made multiple attempts to contact Angela who was assigned our case. We finally reached her, was told someone would come out to look at the floor. No one showed up but received an email from Angela stating they came by but no one was home. We were never contacted by them to inform us they were coming or even to set up a date for them to come look at the floor. Now Angela is wanting us to do her job by getting quotes from other installers to fix our floor.
The separation is so bad the pieces are starting to lift and you can see the padding under the flooring. We are also growing concerned about our dogs safety as well, their nails could get caught in the gaps.

Our case number with Angela is XXXXXXX
Installation order number is XXXXXXXXX
Cr is XXXXXXX

I ordered 2751sq ft of flooring and custom stair parts to match the flooring in July 2017 to the amount of *** Still waiting on stair tread!
We placed an order with Bruce ***, Pro Sales-Lumber Liquidators back in August 31, 2017 for 2751 sq ft of the Carriage White Ash Flooring. Before ordering the flooring I ask Mr *** if stair treads, stair risers, stair nosing, trim pieces/shoe mold,threshold,etc was available in the same finish as the flooring. I was assured it was the same finish as the flooring. We did receive a fair discount on the flooring, but we were told because the stair parts were custom there would be no discount. In several weeks the flooring and stair parts were delivered, October 16,2017. These items were ordered for a new construction home being built in Ashland, VA. We distributed the 131 boxes of wood flooring through out the house and my husband un-boxed the stair nosing. The stair nosing parts are the first pieces laid up stairs to get the floor properly installed. When I looked at the noising, I knew immediately it was the wrong finish. it did not match my flooring. I called Lumber Liquidators Broad Street store and also contacted Bruce ***, Pro Sales Toano, VA. Bruce said he would reorder. Weeks went by and finally the Broad St Lumber Liquidators called and said the trim was in. On Dec 5, 2017 I went to the store and to my dismay the trim color was wrong AGAIN! SO I refused it and it was reordered a 3rd time.
I directly went to the job site to unbox all the stair treads and risers to find out that the starter step tread was the wrong finish as well. That next week I drove to Toano VA with the starter step and gave it to Bruce ***, who confirmed it was the wrong finish. He supposedly reordered the starter tread. We did finally receive our stair noising about 3 weeks ago. We have been waiting since the first week in November and are still without our starter step. I can not finish my stairs without this piece. I can not get a C.O. from Hanover County without my stairs being complete. This is holding up our construction and moving into our new home!
Bruce will not return our calls. I am tired of the run around from his company and the customer care department. I just want the peice of wood stair tread that we paid for back in August, so I can be done with my stairs and Lumber Liquidators. If I had known that they could not deliver what they promised, I would have never ordered the the 2751 sq ft of flooring. I have no alternative at this point. I have spent *** with Lumber Liquidators and another *** ordering ash handrails and newel posts and have an almost complete set of stairs installed Please help me resolve this issue quickly.

Purchased 1100 square feet of viynal flooring with 50 year warranty from Lumber Liquidators in Corpus Christi Texas. Flooring was purchased 2 yrs ago. The floor is cracking and breaking at all seams. We visited the store location. Upon arrival we were advised the product was discontinued stating they no longer carry the 33mm that now they have a thicker product. The representative advised an email would've sent to upper management. Representative requested pictures via email to forward to upper management. Per rep stated upper management concluded improper installation. We requested names of upper management denied only to provide a customer service line. We feel that because we installed ourselves we are at an injustice. We informed ourselves and we're educated on the installation process by the representative upon purchase. We feel a proper inspection was not preformed on the issue only an assumption made because we did not pay for installation.

The Dura Dance floor, advertised as ideal for tap and other dance styles, leaves behind tap residue that damages equipment and is unsafely slippery.
Purchase Date: 11/27/27
Installation Date: 1/2/18
Day the floor was first tap-danced on: 1/8/18
Problem date: 1/9/18
Case number: XXXXXXX
Representative assigned to my case: Angela
Product: Duradance Underlayment and Bamboo Flooring

I purchased the Duradance flooring from Lumber Liquidators, as on their website, the floor is advertised as being "Ideal for all types of dance and aerobic exercise, including Zumba, Tap, Hip-Hop and Stress Running. It's also great for dance practice spaces and workplace gyms, just to name a few."

This floor is NOT a tap dance floor. After just one day of use, we began to have pretty serious problems.

The first problem is the floor's overly slippery surface. Tap dancing should not be attempted on such a slippery surface. We have had many children between the ages of 2.5-18 fall on the floor while tap dancing. It is extremely unsafe.

In addition to the safety issue, when tap shoes hit the surface of the floor, a black residue is created. This residue cannot be cleaned off the floor, no matter what we've tried. We have tried dry/dust mopping, Simple Green solution, Swiffer solution, and Bona floor cleaning solution. No matter how often we clean, we cannot get the marks off the floor. However, those very marks transfer extremely easily to kids' hands, feet, clothes, and shoes. Our carpet has been ruined due to the black residue remaining on shoes after the shoes have been on the Duradance floor. We have many upset customers whose clothing and dance equipment has been ruined. My own equipment has been ruined because of the residue.

Tap "dust" or tap residue is common in the dance world; what is not common is that the floor produces considerably more dust than many other forms of dance floors.

I filed a claim on 1/11/18 and was promised I'd hear back within 24-48 hours. I did not hear back within that time frame and contacted customer service again on 1/17/18. My emails included the General Disclosure Form the company required, along with picture evidence of my problems with the product.

I heard back from the assigned representative on 1/17/18. In her email, she wrote, "In review of the photos it looks like the residue would be easy to remove from the floor. I am not sure what your cleaning process is but it looks like dust substance from tap shoes is getting on the children. You should be able to dry mop to get this removed from the floor, what cleaning products/routine are you currently using?"

On 1/17, I responded in length regarding our cleaning routine and the fact that even cleaning (no matter what solution we've used), the black marks continue to transfer to our students' hands, faces, clothes and shoes.

I did not hear back after that last email, although I have sent two emails since. In addition, I called customer service on 1/22. I was promised a return phone call but did not ever receive one.

I called my local store on 1/24 and did not receive a response from them either.

After doing more research, I have discovered three other dance studios who have had this same problem with this product and also did not get any response from Lumber Liquidators.

I have many upset customers whose clothing and belongings have been damaged because of this floor.

This product should NOT be sold as a dance floor, especially since it is clear the company has no knowledge of what a dance floor should provide.

I returned the merchandise, was promised a check, company said they refunded money to unaccessable gift card.
I am writing to tell you about my lack of money refunded to me buy Lumber Liquidators. I purchased flooring from them on 10/4/17. We decided to go with a different floor, so I returned the floor to the local store. The manager in the store told me that since it was purchased with a gift card they would send me a corporate check. I received the attached e-mail and checked the mail everyday for the 5 weeks stated at the bottom of this paper. I never received a corporate check. When I called the store the manager told me they credited my gift card. I no longer have the gift card. He sent me a transaction record with the transaction # on it and told me to call the gift card company. When I called the gift card company they could not locate the card or my information to provide me with a refund. I called Lumber Liquidators store again and the manger was rude and told me there wasn't anything he could do. I asked him for the number for their corporate office. When I called I was assigned a case worker. Her name is Tiffany (XXX)XXX-XXXX Ext *** She said she would look into it and call me back. She didn't, so I called Customer Service requesting information or for her to call me back. When she called me back she told me she was waiting on her manger to tell her what they can do. I suggested recharging the number they manually entered to issue the money to the gift card and send me a check as promised. She said she would see what she could do. She didn't call me back, so I reached out to her again. She then told me that they issued a return to a gift card. I told her I understand, but I no longer have the gift card and the company that issued it can not find the card anywhere to provide me a refund. I was on the phone with them got transferred around and then had to call back with no luck in finding the card. She still insisted there wasn't anything they could do. I had no access to the money they refunded and she has no proof that the card they did the refund to was still in my name or that I had anyway to get the money back. I wouldn't have cut up the card had I know that the money would be returned on it. If you see the attached e-mail you can see, I was promised a check. All I want is my money back and she keeps telling me to call the gift card company. I have tried and they can not locate this card. This is extremely frustrating and horrible customer service. I can't believe no one will help me. Why cant they see that if I could just call the gift card company and get the money back, I would. I wouldn't keep calling Lumber Liquidators and continue to get more frustrated. Isn't there some kind of law that they have to get the money back to the consumer and have proof that the card is still active or not reissued to another person. I don't think it is unfair to request them to charge the gift card they put the money back on and send me a check as indicated in the e-mail attached and in person when I did the return. I asked them and they can not provide a phone number for the card company and the number I found did not find the card to provide me with a refund. What do I do? Is this legal. One of the people that I spoke with for the gift card told me these card numbers could be reissued to a new person. Being that I did the return and waited the 5 weeks as promised for a check in the e-mail, I am sure a card can be reissued or taken out of the system. How is this legal? Lumber Liquidators is dismissing this and telling me there isn't anything they can do because they issued the money to a gift card, but the gift card is not accessible to me.

Can you please assist or guide me?

***
XXX-XXX-XXXX