Loanpal Reviews (2038)
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Address: 8781 Sierra College Blvd, Roseville, California, United States, 95661-5920
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I worked with Elmer D at LoanPal on a refinance of one of my properties and I have never had a better experience and outcome. I highly recommend Elmer to anyone looking for a real estate loan.
I worked with Elmer D at LoanPal on a refinance of one of my properties and I have never had a better experience and outcome. I highly recommend Elmer to anyone looking for a real estate loan.
I worked with Elmer D at LoanPal on a refinance of one of my properties and I have never had a better experience and outcome. I highly recommend Elmer to anyone looking for a real estate loan.
We have a solar loan through LoanPal. The website to access our account is www.loanpalsolarloanpayments.com. The account summary only has the original loan amount and is not adjusted for payments made so we could be paying on this loan for the rest of our lives and never know how much we owe. I contacted loanpal for tax questions when we needed to know how to file for the solar rebate, I got a response in less than thirty minutes. I have submitted a request for a statement with the current amount owed and I have received no response for three days. I have never had a loan where the entirety of the payment is applied to interest and NO amount goes to principal. Surely, that can't be legal.
To whom it may concern,
Thank you for forwarding the issue one of our customers is having. We take pride in our ability to help our customers and when their needs are not met, it is important that we solve it.
Ms. is correct in her communication that our online payment website doe snot include any other loan information. That website is used to make online payments for a customers loan and not set up to show account details. For account details, our customers can reference their monthly billing statement we mail each month. As for her comment about principal not being paid down on her loan, as of today that is a correct statement. All of Loanpal's solar loans come with a feature that starts the first payment 60-days after funding, which is clearly explained in the loan documents our customers execute. During those 60 days, interest accrues on the loan. Once payments begin, all monies are first applied to interest, then principle. In the case of Ms., her initial payments paid down that accrued interest until a large payment was made recently. Because of this payment, all payments form here on out will apply to both interest and principle. If Ms. would like a copy of her payment history, she can e-mail me at [email protected] and I can provide it to her.
Thank you for your help with this customer issue. Please let me know if you have any questions or need additional information.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. The terms "clearly explained in the loans documents" were not clearly explained in person. This is clear to me because, if these circumstances HAD been clearly explained, I never would have signed the documents. I required no explanation because I was operating on the assumption that such tactics were against the law. From this point on, I can only accept my mistake at having been naive enough to sign and vow to never involve myself with any company in the future that would employ such unethical practices.
We have a solar loan through LoanPal. The website to access our account is www.loanpalsolarloanpayments.com. The account summary only has the original loan amount and is not adjusted for payments made so we could be paying on this loan for the rest of our lives and never know how much we owe. I contacted loanpal for tax questions when we needed to know how to file for the solar rebate, I got a response in less than thirty minutes. I have submitted a request for a statement with the current amount owed and I have received no response for three days. I have never had a loan where the entirety of the payment is applied to interest and NO amount goes to principal. Surely, that can't be legal.
To whom it may concern,
Thank you for forwarding the issue one of our customers is having. We take pride in our ability to help our customers and when their needs are not met, it is important that we solve it.
Ms. is correct in her communication that our online payment website doe snot include any other loan information. That website is used to make online payments for a customers loan and not set up to show account details. For account details, our customers can reference their monthly billing statement we mail each month. As for her comment about principal not being paid down on her loan, as of today that is a correct statement. All of Loanpal's solar loans come with a feature that starts the first payment 60-days after funding, which is clearly explained in the loan documents our customers execute. During those 60 days, interest accrues on the loan. Once payments begin, all monies are first applied to interest, then principle. In the case of Ms., her initial payments paid down that accrued interest until a large payment was made recently. Because of this payment, all payments form here on out will apply to both interest and principle. If Ms. would like a copy of her payment history, she can e-mail me at [email protected] and I can provide it to her.
Thank you for your help with this customer issue. Please let me know if you have any questions or need additional information.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. The terms "clearly explained in the loans documents" were not clearly explained in person. This is clear to me because, if these circumstances HAD been clearly explained, I never would have signed the documents. I required no explanation because I was operating on the assumption that such tactics were against the law. From this point on, I can only accept my mistake at having been naive enough to sign and vow to never involve myself with any company in the future that would employ such unethical practices.
We have a solar loan through LoanPal. The website to access our account is www.loanpalsolarloanpayments.com. The account summary only has the original loan amount and is not adjusted for payments made so we could be paying on this loan for the rest of our lives and never know how much we owe. I contacted loanpal for tax questions when we needed to know how to file for the solar rebate, I got a response in less than thirty minutes. I have submitted a request for a statement with the current amount owed and I have received no response for three days. I have never had a loan where the entirety of the payment is applied to interest and NO amount goes to principal. Surely, that can't be legal.
To whom it may concern,
Thank you for forwarding the issue one of our customers is having. We take pride in our ability to help our customers and when their needs are not met, it is important that we solve it.
Ms. is correct in her communication that our online payment website doe snot include any other loan information. That website is used to make online payments for a customers loan and not set up to show account details. For account details, our customers can reference their monthly billing statement we mail each month. As for her comment about principal not being paid down on her loan, as of today that is a correct statement. All of Loanpal's solar loans come with a feature that starts the first payment 60-days after funding, which is clearly explained in the loan documents our customers execute. During those 60 days, interest accrues on the loan. Once payments begin, all monies are first applied to interest, then principle. In the case of Ms., her initial payments paid down that accrued interest until a large payment was made recently. Because of this payment, all payments form here on out will apply to both interest and principle. If Ms. would like a copy of her payment history, she can e-mail me at [email protected] and I can provide it to her.
Thank you for your help with this customer issue. Please let me know if you have any questions or need additional information.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. The terms "clearly explained in the loans documents" were not clearly explained in person. This is clear to me because, if these circumstances HAD been clearly explained, I never would have signed the documents. I required no explanation because I was operating on the assumption that such tactics were against the law. From this point on, I can only accept my mistake at having been naive enough to sign and vow to never involve myself with any company in the future that would employ such unethical practices.
We have a solar loan through LoanPal. The website to access our account is www.loanpalsolarloanpayments.com. The account summary only has the original loan amount and is not adjusted for payments made so we could be paying on this loan for the rest of our lives and never know how much we owe. I contacted loanpal for tax questions when we needed to know how to file for the solar rebate, I got a response in less than thirty minutes. I have submitted a request for a statement with the current amount owed and I have received no response for three days. I have never had a loan where the entirety of the payment is applied to interest and NO amount goes to principal. Surely, that can't be legal.
To whom it may concern,
Thank you for forwarding the issue one of our customers is having. We take pride in our ability to help our customers and when their needs are not met, it is important that we solve it.
Ms. is correct in her communication that our online payment website doe snot include any other loan information. That website is used to make online payments for a customers loan and not set up to show account details. For account details, our customers can reference their monthly billing statement we mail each month. As for her comment about principal not being paid down on her loan, as of today that is a correct statement. All of Loanpal's solar loans come with a feature that starts the first payment 60-days after funding, which is clearly explained in the loan documents our customers execute. During those 60 days, interest accrues on the loan. Once payments begin, all monies are first applied to interest, then principle. In the case of Ms., her initial payments paid down that accrued interest until a large payment was made recently. Because of this payment, all payments form here on out will apply to both interest and principle. If Ms. would like a copy of her payment history, she can e-mail me at [email protected] and I can provide it to her.
Thank you for your help with this customer issue. Please let me know if you have any questions or need additional information.
Revdex.com:
I have reviewed the response made by the business in reference to my concern. The terms "clearly explained in the loans documents" were not clearly explained in person. This is clear to me because, if these circumstances HAD been clearly explained, I never would have signed the documents. I required no explanation because I was operating on the assumption that such tactics were against the law. From this point on, I can only accept my mistake at having been naive enough to sign and vow to never involve myself with any company in the future that would employ such unethical practices.
Called us when rates went down and quickly refinanced. Excellent customer service.
So fast, easy and efficient! Thank you to Nathan Sanders for helping this process go so well!
Great company to work with. Very friendly and quick to help me out with any questions I had.
Called us when rates went down and quickly refinanced. Excellent customer service.
So fast, easy and efficient! Thank you to Nathan Sanders for helping this process go so well!
Great company to work with. Very friendly and quick to help me out with any questions I had.
Called us when rates went down and quickly refinanced. Excellent customer service.
So fast, easy and efficient! Thank you to Nathan Sanders for helping this process go so well!
Great company to work with. Very friendly and quick to help me out with any questions I had.
Called us when rates went down and quickly refinanced. Excellent customer service.
So fast, easy and efficient! Thank you to Nathan Sanders for helping this process go so well!
Great company to work with. Very friendly and quick to help me out with any questions I had.
Easy, fast, professional, and friendly. Will definitely recommend them to anyone.