Logic One Computers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I would like the overdraft fees that were paid to be credited back to the account There were $something dollars in fees and I would like that refunded since there has been nothing but run around with this bank and they have not followed up with customer service requests in a timely manner I have had to contact them many times even times where I was promised a call back within 24-hours and it never happened Their horrible customer service and lack of getting back to me and fixing this fraud activity is partially to blame for the significant amount of overdrafts that were paid I am not satisfied and if I need to open individual complaints about each individual incident I will do so as I have names, email correspondence and other proof that this bank has given me nothing but the run around and not followed through with their promises and customer service Refund the fees to that charged off account Regards, Betsy [redacted]

KeyBank Executive Offices Public Square Cleveland, OH April 4, Revdex.com Attn: MsNichole *** Euclid Avenue, 4th Floor Cleveland, OH 44115- RE:
MrEduard *** Revdex.com Case No*** Dear Ms***: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by MrEduard ***. We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent service The criteria for qualifying for the Cash Reward promotion are detailed in the KeyBank’s marketing materials promoting the offerBanking is a highly regulated industry and KeyBank’s marketing strictly adheres to these regulationsAs stated in KeyBank’s advertising literature promoting the offer, in order to receive the promotion reward, new clients must open a qualifying checking account by November 25, and, within days of Account opening, make one (1) direct deposit, in the amount of $1,or more, and a combination of Five (5) debit card and/or bill payments within days of Account opening Our review has found that although Mr*** account was established on November 25, 2016, Mr*** did not meet the direct deposit requirementsOur review found no bank error. We regret that we are unable to honor Mr***s request for fulfillment of the Cash Reward premium. However, as a gesture of goodwill, KeyBank will be crediting Mr*** account with $ Please know that this information was disclosed to Mr*** via telephone on March 31, We appreciate the opportunity to respond to Mr*** concerns with quality and integrityThank you for your consideration in this matter Sincerely, Jeanette *** Executive Client Relations Office of the President

KeyBank N.A.Executive OfficesPublic SquareCleveland, OH 44114December 16, 2015Revdex.com Attn: *** *** ***Euclid Avenue, 4th Floor Cleveland, OH 44115-2408RE: ***
*** Revdex.com Complaint No. *** Dear *** ***:KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by *** *** *** Thank you for making us aware of *** ***’s concernsPlease be advised that our review determined that the overdraft-related service charges assessed to *** ***’ account were in accordance with KeyBank’s Deposit Account Agreement and Funds Availability Policy and Personal Checking Account Fees and Disclosures, which are provided to all clients at account opening. Additionally, our records confirm that the Accidental Death & Dismemberment Insurance Premiums that were withdrawn from the account by *** * *** were authorized by *** ***Our review found no bank errorHowever, as a gesture of goodwill, KeyBank has refunded *** in appropriately assessed service charges to the account. This credit will be reflected on *** ***’ next monthly statementPlease be advised that any attempts to reach *** *** by telephone have been unsuccessful Subsequently, KeyBank responded to her concerns in writing on December 16, 2015.We appreciate the opportunity to respond to *** ***’ concerns with quality and integrityThank you for your consideration in this matter.Sincerely,Cheryl R***Executive Client RelationsOffice of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello, Please refer to section

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
The matter has been resolved and the debt will be satisfied on July 22nd as paidThank you for your assistance
Regards,
*** ***

KeyBankExecutive Offices Public SquareCleveland, OH 44144 November 25, 2016 Revdex.com Attn: Ms*** ***Euclid Avenue, 4th Floor Cleveland, OH 44115-2408 RE:
***, ***Revdex.com Case No*** Dear Ms***: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Ms*** ***. We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn November 25, 2016, KeyBank delivered our resolution to Ms***’s concerns verbally. Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form We appreciate the opportunity to respond to Ms***’s concerns with quality and integrityThank you for your consideration in this matter. Sincerely, Jeanette P***Executive Client RelationsOffice of the President

Re: *** ***Dear Ms***,As a new customer, I am sorry to hear you have had an unpleasant experience with our billing and payment services. We offer a variety of plans and another may be more suitable for your needs.Your note states we did not draft on the correct dayThe invoice
that we sent days before the due date shows the date when the payment will be taken. Billing is based on a day cycle so that the date will fluctuate somewhat based on the number of days in a month. We can offer you the option to pick a day under our Account Bill planThe number of installment’s are reduced to nine resulting in a larger monthly installment amountWe would be happy to discuss our options with you in more detail to get the best one for your needs.The overdraft fees have caused you concern and with this misunderstanding of our services I will credit your policy the $fee. This will reduce next month’s withdrawal amount. Review your next invoice for the adjustment and for the actual day of withdrawal.Contact me with any other concerns

KeyBank
South Main Street
Akron, OH
July 30,
Revdex.com
Attn: *** *** ***
Euclid Avenue, 4th Floor Cleveland, OH 44115-
RE:
Revdex.com Complaint No***
*** ***
Dear *** ***:
KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by *** *** ***. Thank you for making us aware of *** ***’s concerns
Please know that KeyBank is committed to providing excellent service. We truly regret any inconvenience or frustration *** *** may have experienced or felt since his concerns arose
My review of *** ***’s concerns found that the $Return Item Charge, assessed to *** ***’s Account NoEnding in *** (the “Account”) on June 3, 2015, was in accordance with the Personal Checking Account Fees and Disclosures (the “Disclosures”), which are provided to all clients at account opening. Specifically, a direct debit from *** *** *** ***, in the amount of $100.00, was presented for payment from the Account against insufficient funds. Subsequently, in accordance with the Disclosures, the Account was assessed a $Return Item Charge on the following business day, June 3, 2015. KeyBank has also had the opportunity to verbally provide *** *** with this information, and explain that, as the Return Item Charge was not the result of a bank error, we are unable to honor his request for reimbursement
Thank you for your consideration in this matter
Sincerely,
Debra ** K***
Operations Leader- East Ohio, Cleveland
cc: *** ***, Executive Client Relations, Office of the President

Revdex.com:
I hope in the future that Key Bank will be more prompt to take care of issues, this one had been brought to their attention on October and wasn't resolved until December 23rd I felt that Key bank showed no urgency to resolve this issue until the Revdex.com was contacted I spent many hours on the phone with these people and this caused great stress and inconvenience to me I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

KeyBank Public Square Cleveland, OH March 3, Revdex.com Attn: *** *** Euclid Avenue, 4th Floor Cleveland, OH 44115- RE:
*** *** Revdex.com Complaint No*** Dear *** ***: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by *** ***. On March 3, 2015, KeyBank responded to Mr***’s concerns in writing. Our review found that MasterCard requires a signed statement from the client before KeyBank may contact a merchant on their behalf. Therefore, when a dispute on any Debit Card transaction is reported, KeyBank sends a notice acknowledging that the dispute has been recorded, along with a Dispute Form to be completed and returned to us. Our review found that a notice, along with a Dispute Form, was mailed to Mr*** at his address on file on October 9th However, our records indicate that KeyBank has not received the completed and signed Dispute Form. We understand that according to client’s claim, he made multiple attempts to send a completed Dispute Form to KeyBank. As a one-time gesture of goodwill, KeyBank has credited his Account on February 25th as reimbursement for the $in disputed transactions. A separate confirmation letter of the approved dispute, dated February 26, 2016, was sent to the client’s address on file. Client has also been advised that going forward, debit card transactions need to be disputed within of days, and the necessary Dispute Form completed and returned in a timely manner We appreciate the opportunity to respond to Mr***’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Lisa B*** Executive Client Relations Office of the President

KeyBank Executive Offices Public Square Cleveland, OH November 16, Revdex.com Attn: Ms*** *** Euclid Avenue, 4th Floor Cleveland, OH 44115-
RE: Mr*** *** Revdex.com Case No*** Dear Ms***: KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by Mr*** ***We understand the importance of our client’s financial wellnessPlease be assured that KeyBank is committed to providing excellent serviceOn November 15, 2016, KeyBank responded verbally to Mr***’s concerns. Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBank would need for you to provide us with the Release Authorization Form We appreciate the opportunity to respond to Mr***’s concerns with quality and integrityThank you for your consideration in this matter Sincerely, Cadeau K*** Executive Client Relations Office of the President

***From: Ligia Willis Date: Thu, May 11, at 12:AMSubject: Re: Cleveland Revdex.com re: Keybank complaintTo: *** *** ***>Please do and ask them to show the application for credit card(business account) that my daughter appliedThey charged too muchToday I closed my account and they said the dollars that was returned to me was not available yetThey are doing whatever they want with our money and there is nothing that we can do but close our account Thank you so muchSent from my iPhone***From: Ligia *** ***>Date: Thu, May 11, at 1:AMSubject: Re: Cleveland Revdex.com re: Keybank complaintTo: *** *** ***>The credit card for a business account has never been open by me neither by my daughterThey just sent it to usI thought the card was my debit cardHave a nice weekendSent from my iPhone

KeyBank August 20, 2015 Revdex.com. Attn: *** *** *** Euclid Avenue, 4th Floor RE: *** *** Revdex.com Complaint No*** Dear *** ***: KeyBank National Association is in receipt of a complaint filed with your office by *** *** **
***Thank you for making us aware of *** ***'s concerns. Please know we regret any inconvenience or frustration *** *** may have experienced or felt since his concerns aroseKeyBank is committed to providing excellent service. My review of *** ***'s concerns found that the $Return Item Charge assessed to *** ***'s Account NoEnding in *** (the "Account") on July 3, 2015, was in accordance with the Personal Checking Account Fees and Disclosures, (the "Disclosures"), which are provided to all clients at account openingOn July 2, 2015, a direct withdrawal for *** *** *** *** ***, in the amount of $1,081.52, was presented to the Account against insufficient finds and returned unpaidSubsequently, the Account was assessed a $Returned Item Charge on the following business day, July 2, I regret that we are unable to honor *** ***'s request for reimbursement of any appropriately assessed service chargesPlease know that we have had the opportunity to discuss this matter with *** *** and advised him of KeyBank's decision via telephone*** *** and have also discussed several options available to him to prevent service charges on the Account. I appreciate the opportunity to respond to *** ***'s concernsThank you for your consideration in this matter. Sincerely, Silvia R*** Operations Leader- Eastern Region, New York cc: Jeanette P***, Executive Client Relations, Office of the President

*** *** *** *** ** *** *** * ***)***KeyBank Executive Offices Public Square Cleveland, OH 44144 April 25, 2017 MsLigia ***
*** *** ***
*** **
*** RE: Platinum MasterCard Account NoEnding in ***(the "Account") Dear Ms
***: Thank you for taking the time to contact the Executive Offices of KeyBank National Association (KeyBank") with your questions and concerns about the banking service we provide to you. Our team has reviewed your concernsis would like to take this opportunity to apologize :on behalf of KeyBank for any inconvenience that you may have experienced and for any frustration you felt as a result of this matterWe appreciate that you contacted us to attempt to resolve your concerns, and We truly regret if our service did not meet your expectations We at KeyBank are committed to providing great service that helps you make confident financial decisions. Upon review of your concerns, KeyBank has determined that the following charges: occurred on the Account;on November 28, a charge in the amount of $was assessed from ***As this balance was not paid, late fees were assessed to the Account on the following dates: December 28, in the amount of $15.98, January 25, in the amount of $21.07, and February 27, in the amount of On March 3, KeyBank received the payment of a payment $80.14. KeyBank was unable to substantiate your request to close the Account on November 23, as our records reflect that you continued to use the card until November 28, as referenced above. As a courtesy KeyBank has waived the $37,late fee assessed February 27, Please be advised that effective February 27, 2017, the Account was blocked and the associated MasterCard branded credit card issued by us was cancelled as permitted by your Cardholder AgreementYou will no longer be able to use the Account to obtain cash advances, make point-of-sale purchases, or conduct ATM transactions. If you have an outstanding Account balance you must continue to make the minimum monthly payments subject to and in accordance with the terms of your applicable Cardholder Agreement until the Account is paid in full We reserve the right to amend the terms of your Cardholder Agreement, as permitted by applicable law, from time to time, upon written notice to you in accordance with the terms of the Cardholder Agreement. Please be advised that KeyBank attempts to contact our clients in the most efficient, and effective manner possible to resolve account delinquencyOur systems are set up to ensure that We make every effort to contact you while also: maintaining compliance with Federal and State regulationsUpon making contact, we will Work with you to ensure that you understand all of the options available to cure the account delinquencyOnce satisfactory arrangements have been made, the account is placed on hold and phone calls Will be suspended until the arrangements have been met, After further review, our records confirm, KeyBank attempted to collect the past due amounton January 30, 2017: On February 27, 2017; a block was placed on the Account, due to non- payment. Based on the current information, KeyBank must decline your request that we withdraw any negative reporting to the credit bureausOur research shows there is no evidence of a bank error and thisAccount is being reported correctly. In closing, please know that KeyBank' values your feedback and the opportunity to address your concernsWe appreciate your business and look forward to continuing to work with youPlease feel free to contact me at 937-285-(TTY/TDD 1-800-539-for our hearing impaired clients) if you have any questions or additional concerns, l will be glad to assist you. Sincerely, Ivy ** *** Operations Leader Central Ohio cc: Betty ***, Executive Client Relations, Office of the President

KeyBank State Street Schenectady, NY October 6, Ms*** ** *** *** *** *** *** ** *** Re: Key Express Checking Account NoEnding in *** (the
“Account”) Dear Ms***: We received your complaint that you filed through the Revdex.com in regards to your questions and concerns about the banking service KeyBank National Association (“KeyBank”) provides to youPlease be assured that KeyBank values you as a client and is committed to providing you with excellent service. We regret any inconvenience or frustration that you may have experienced since your concerns arose I have reviewed the Account and determined that the $in Overdraft Service Charges assessed to the Account since September 08, 2017, were in accordance with the KeyBank Deposit Account agreement and Funds Availability Policy (the “Agreement”) and the Personal Checking Account Fees and Disclosures (the “Disclosures”), which are provided to all clients at account opening. Our review found no bank errorSubsequently, we regret that we are unable to honor your request for reimbursement of appropriately assessed service charges I would like to take the opportunity to explain why these fees were assessed to the Account: KeyBank posts items to the Account within prior-day and current-day posting categories. Within these categories, we post ATM and debit card transactions based on the authorization date and time, and if the authorization date and time is not available, we use settlement date and time. We post checks in check number order. For all other types of items within each posting category, we post items from lowest dollar amount to highest dollar amount In assisting you in understanding KeyBank’s pending transactions activity, I would like to explain that until a transaction authorization is requested by the merchant, to whom you provide your debit card information, KeyBank has no knowledge of your purchase. KeyBank has no control over when a merchant requests a transaction authorization. When the transaction authorization is requested, a pending transaction is placed on the Account. When the actual charge is received from the merchant, the transaction is removed from the pending activity and the actual charge is posted to the Account. That is the reason it is necessary for the funds to be in the Account prior to making the purchase For additional clarification, note that weekend transactions will be posted prior to posting the activity conducted during business hours on Monday. For example, on Monday night, any deposits made during the weekend will post before weekend debits, and then any credits made during Monday business hours will post before debits from Monday business hours. You are responsible for having the funds available to cover a transaction both when the authorization is made and when it posts to the Account; however, an overdraft-related fee is not assessed twice for the same transaction We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or a returned item. As such, KeyBank provides several resources to assist clients in balancing their account. This includes statements, automated telephone service, toll-free client representative support and Online Banking. KeyBank also offers overdraft protection to those applicants that meet our qualification criteria. Please visit www.key.com to view accounts that may suit your needs You should not rely on the “Transaction Balance” to determine how overdraft charges were assessed or for your available balance for purchases. The “Cleared Activity” section of OLB is not intended to show your available balance at that moment in time. It shows only posted transactions, for example checks that have been presented and paid, automated debits (“ACH”) such as when your utilities are automatically debited from the Account. Availability of deposits made in a branch or at an ATM can be viewed in OLB on the day of deposit. The entire amount will be displayed in OLB in the "Pending Activity" section. However, only the amount that is available from the deposit will be added to the "Available Balance." Within OLB, you can click on the "Holds" link in the "Checking Account Details" section and see how much of the deposit is unavailable along with the date when the funds will become available. Our records show that on September 7, the beginning balance in the Account was $64.47, which was decreased to (-$15.44) by two (2) prior day overdraft item charges and a Debit Card purchase for *** in the amount of $The current day Activity shows two (2) pending items in the amounts of $and $which reduced the available balance to (-$59.51)The *** debit transaction was paid into overdraft and subsequently, an overdraft fee in the amount of $was assessed to the Account the following business day September 8, The beginning balance on September 8, was (-$15.44). The Previous Day Activity decreased the Account balance to (-$108.14) due to a $overdraft fee and a *** transaction in the amount of $and two (2) debit card transactions for *** in the amounts of $and $which was paid against the negative Account balanceSubsequently, the three (3) overdraft item charges in the amount of $each posted to the Account on the following business day September 11, The Current day activity reflects an Internet Transfer in the amount of $bringing the available balance to $That same day, there were two (2) pending transactions for *** and *** in the amounts of $and along with a POS in the amount of $32.83and an ATM withdrawal in the amount of $on *** *** which reduced the Account balance to $ On September 11, the beginning balance in the Account was $This amount was reduced due to the three (3) prior day overdraft item charges that posted along with the four (4) Debit Card transactions bringing the available balance to $The current day activity reflects a debit card transaction to TMobile in the amount of $and a debit card transaction to Shoprite in the amount of $both of which were paid into the negative account balanceConsequently, two (2) overdraft item charges in the amount of $38.50will post to the Account on the following business day September 12, There was an additional pending transaction for Stewarts in the amount of $which further reduced the account to a negative (-$86.45) however no overdraft item charge will be assessed to this transaction due to the fact that the transaction is pending For your review, I have enclosed a copy of the Notice of Insufficient Funds and Charges to Your Account, which KeyBank made available to you on September 8, and illustrates how the Account incurred additional Overdraft Item Charges In closing, please know that KeyBank values your feedback and the opportunity to address your concernsWe appreciate your business and look forward to continuing to work with you. Please feel free to contact me at (*** *** *** *** for our hearing impaired clients) if you have any questions or additional concernsI will be glad to assist you Sincerely, *** *** Market Operations Leader Enclosures cc: *** ***, Executive Client Relations, Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me In reading the response, I was never told that the October check was returned to them undeliverable Was this because it was sent to the old address? If so, why was the Escheatment letter sent to the same address knowing that it was not deliverable there? This caused a delay of over one month.I did eventually receive the missing check so this problem is resolved However, Key Bank phone customer service representatives are not at all helpful and made it very difficult to resolve this
Regards,
*** ***

see attachment
*** *** *** *** *** *** ** *** *** * *** * ***KeyBankPublic SquareCleveland, OH 44114February 24, 2017Revdex.comAttn: MsNichole ***Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: MrJason ***Revdex.com Case No***Dear Ms
***:KeyBank National Association (“KeyBank”) is in receipt of a complaint filed with your office by MrJason***We understand the importance of our client’s financial wellnessPlease be assured that KeyBank iscommitted to providing excellent serviceOn February 17, KeyBank responded to Mr***concerns via telephone.Our review has found that the overdraft-related service charges and the returned item charges assessed toMr*** account since October 18, were in accordance with Mr*** having “opted in” to allowKeyBank to overdraw the Account for ATM and everyday debit card transactions, as well as KeyBank’sDeposit Account Agreement and Funds Availability Policy (the “Agreement”) and the Personal CheckingAccount Fees and Disclosures (the “Disclosures”), which are provided to all clients at account opening..After further review, KeyBank has refunded $in overdraft and return item charges to the accountsince October 20, Our review found no bank errorWe regret that we were unable to honoradditional requests for reimbursement of appropriately assessed service charges.Please note that only ATM and everyday debit card transactions are affected by Electronic Fund TransfersRegulation E (“RegE)“Everyday” debit card transactions are typical transactions most people make withtheir debit card in daily shopping“Recurring” debit card transactions, such as automatic withdrawalsauthorized on accounts using a debit card, are not affected by RegEOur records indicate that on April 7,2016, he consented to overdraft services pursuant to RegE, thereby authorizing KeyBank to assessoverdraft fees in the event that an ATM or Everyday debit transaction is presented to the Account againstinsufficient fundsWe also provide Mr***e with copies of the Notices of Insufficient Funds and Charges to Your Account,which were made available to him since October 19, and illustrate how the account incurredoverdraft-related service charges.KeyBank posts items to Mr*** deposit account within prior-day and current-day posting categories.Within these categories, we post ATM and debit card transactions based on the authorization date and time,and if the authorization date and time is not available we use settlement date and timeWe post checks incheck number orderFor all other types of items within each posting category we post items from lowestdollar amount to highest dollar amount.Please also note that until a transaction authorization is requested by the merchant, to whom clients providetheir debit card information, KeyBank has no knowledge of their purchaseKeyBank has no control overwhen a merchant requests a transaction authorizationWhen the transaction authorization is requested, apending transaction is placed on the accountWhen the actual charge is received from the merchant, thetransaction is removed from the pending activity and the actual charge is posted to the accountThat is thereason it is necessary for the funds to be in the account prior to making the purchase.Mr*** may change his election at any time by calling 1-888-725-7606, signing on to Online Bankingand selecting the Overdraft Services Options link on the Self Service tab, or by visiting any KeyBankbranchPlease note that his change will not be effective until the next business day after KeyBank receivesitFor additional information concerning this regulatory requirement he may visit www.key.com/ODinfo.For additional clarification, note that weekend transactions will be posted prior to posting the activityconducted during business hours on MondayFor example, on Monday night, any deposits madeduring the weekend will post before weekend debits, and then any credits made during Monday businesshours will post before debits from Monday business hoursMr*** is responsible for having the fundsavailable to cover a transaction both when the authorization is made and when it posts to the Account;however, an overdraft-related fee is not assessed twice for the same transaction.Please refer to Section in the Agreement as it is relevant to paying items on an account in which theremay be insufficient funds, as well as payment of associated service chargesThe chart in Section 6illustrates how KeyBank processes transactions, effective November 15, Authorizing items intooverdraft when the Account has insufficient funds is also discussed in Section of the Agreement.We are empathetic to the fact that unforeseen circumstances can result in either an overdraft situation or areturned itemAs such, KeyBank provides several resources to assist clients in balancing their account.This includes statements, automated telephone service, toll-free client representative support and OnlineBankingKeyBank also offers overdraft protection to those applicants that meet our qualification criteria.In addition, KeyBank now offers checking accounts with lower overdraft related service chargesThisinformation is on www.key.com to view accounts that may suit his needs.We appreciate the opportunity to respond to Mr*** concernsThank you for your consideration in thismatter.Sincerely,Jeanette ***Executive Client RelationsOffice of the President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

KeyBankExecutive OfficesPublic SquareCleveland, OH 44144June 20, 2016Revdex.comAttn: Ms*** ***Euclid Avenue, 4th FloorCleveland, OH 44115-2408RE: Mr*** *** ***Revdex.com Case No***Dear Ms***:KeyBank National Association (“KeyBank”) is in receipt of a
complaint filed with your office by Mr.*** *** ***On June 13, 2016, KeyBank delivered our resolution to Mr***’ concernsverbally.Please be advised, in order for KeyBank to provide any additional information to the Revdex.com, KeyBankwould need for you to provide us with the Release Authorization Form.We appreciate the opportunity to respond to Mr***’s concerns with quality and integrityThank youfor your consideration in this matter.Sincerely,Jeanette P***Jeanette P***Executive Client RelationsOffice of the President