Lowry Services, Inc.

First let me apologize for the confusionYou are correct, we should have secured (waited for the approved permit) before starting the workWe did mail in the application with the fees on the same day of the work 7/and it was approved on 8/# *** *** from *** *** TwpWe will send
you a copy for your recordsThere will be no charge to you for the permit ($238.42) process and application feesWe will except the lower fee that you have set us of $1,for the work Once again we are sorry about the situation and have already taking the proper process to avoid this situation in the futureAlso Ed is not owner of the companyEd is our dispatcher for the electrical departmentWe greatly appreciate your business and look forward to serving you in the future.Sincerely,Joe H***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** & ***,
We are reviewing your request and will make every effort to make this right for you and your familyPlease have your insurance representative call me directly at ###-###-####Thank you, *** ***

History:
Before we arrive *** *** hired another plumbing company who improperly
installed the toiletProper installation should have included a new wax ring,
flange extension, wax ring, emergency shut off value
and new flange bolts.
Our technician looked at the required
work to properly re-install the toilet; we provided a price for the work,
received a written authorization to proceed with the work at that price, performed
and completed the workThen we receive a second signature from the customer that
the work was completed and performed to their satisfactionThe customer paid
us for the agreed price
*** *** called our office after the
work was completed, cancelled the year plumbing contract as a way lower the
fee for servicesWe honored *** ***’s wishes and we have sent back a $
refund check # *** on 12/9/
*** *** had a few choices; a) call
back the original plumber to properly install the toilet, b) hire another
company to properly install the toilet, c) hire Lowry Services to properly
install the toilet, d) Shop around to find the lowest, lowest price.
All of our pricing is upfrontWe use menu
pricing (using a standard pricing guide)We don’t charge by the neighborhood,
age or gender or income levelWe do not discriminateWe do not believe in shifting
cost of servicesWe believe to be fair everyone should pay the same price for
service
We ask that *** *** dismiss her complaint
against our company and put her efforts toward recovering what she paid the
first company whom improperly install the toilet. We do not advertise that we are the low
cost, high volume provider of plumbing servicesWe have never falsely advertised,
created deception in our marketing, selling or advertising for servicesWe
provide satisfactory services for the quoted upfront priceWe ask the Revdex.com
consider the $refund as good will toward our customer and expunge this complaint
from our records
Sincerely,
Joseph H***
General
Manager

*** ***,
We have 100%
satisfaction guarantee policy on all our work, products and services. We want to thank
you for the opportunity to respond to your concernsAfter reviewing this situation
we will make 100% refund for the services provided.We will send you a
check within
working days
We want to thank
you for this opportunity to serve you to apologize to you for any inconvenience
We are wishing you happy holidays and New Year.Sincerely,
Joseph H***
General Manager

I was extremely pleased with the professionalism of the Lowry Services team and their quick response to my problems Electrician Matt was careful to explain the reasons for the problems I was experiencing and the solutions that were required Additional questions I had were answered with patience It was not a quick fix and Matt stayed well past quitting time to get the job done My property was treated with respect - even to the booties on his feet I will use Lowry Services again if needed and will recommend them highly to others

***,We want to thank you for contacting our companyCustomer service is our number one priority, We always use this information to improve the value and quality of our services in the futureWe have sent the agree to refund as of 5/4/once again thank you for the opportunity to serve
you. Joseph H***

Lowry came through for us when we needed them! our heater had been down from November till January and we talked to other companies and from other great revies and word of mouth- we chose Lowry! they were fast, affordable, and very professional! they even came back later to install out A/C unit as well! Dan and his team answered every question we had and even with the 3ft snow piles managed to keep the snow outside! thanks guys!!!

Electrician Norm Wdid a great job Very happy with his work Efficient and clean!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I can't say enough about Lowry plumbing services ,we had an issue with our sewer line and called Lowry they arrived on time and were very professional and Shaun M.answered all our questions and explained our options We would definitely recommend to our friends

ID # *** *** *** *** - Job Location: *** *** *** Philadelphia We have reviewed the situation at *** *** *** Philadelphia and we agree with the customerThe stack vent from the basement to the second floor is very old and in poor condition and we cannot run a
cable machine (snake) through the stack in its existing conditionMost likely the cable machine would create additional problemsWe did do a partial repair (spot repair) were the stack pipe was cracked for $Unfortunately there is additional unforeseen workThe cost to replace the entire stack pipe from the basement to the second floor is $We will credit the spot repair cost of $toward the unforeseen work of $If the new owner will call and schedule the additional work the new price will be only $This price does not include repairs to ceilings and walls which will have to be opened to expose the entire stack pipeThe customer would be responsible for the drywall and carpentry workIf the new owner would like to discuss the work in more detail I can be reached at ###-###-#### Once again thank you for the platform and opportunity to resolve this issueSincerely,Joseph H*** General Manager Direct # ###-###-#### ***@Lowryservices.com

***,
We want to thank you for contacting our companyCustomer service is our number one priority, We always use this information to improve the value and quality of our services in the futureWe have sent the agree to refund as of 5/4/once again thank you for the
opportunity to serve you.
Joseph H***

History:
Before we arrive *** *** hired another plumbing company who improperly
installed the toiletProper installation should have included a new wax ring,
flange extension, wax ring, emergency shut off value and new flange bolts. Our technician looked at the required
work to
properly re-install the toilet; we provided a price for the work,
received a written authorization to proceed with the work at that price, performed
and completed the workThen we receive a second signature from the customer that
the work was completed and performed to their satisfactionThe customer paid
us for the agreed price
*** *** called our office after the
work was completed, cancelled the year plumbing contract as a way lower the
fee for servicesWe honored *** ***’s wishes and we have sent back a $
refund check # *** on 12/9/
*** *** had a few choices; a) call
back the original plumber to properly install the toilet, b) hire another
company to properly install the toilet, c) hire Lowry Services to properly
install the toilet, d) Shop around to find the lowest, lowest price. All of our pricing is upfrontWe use menu
pricing (using a standard pricing guide)We don’t charge by the neighborhood,
age or gender or income levelWe do not discriminateWe do not believe in shifting
cost of servicesWe believe to be fair everyone should pay the same price for
service
We ask that *** *** dismiss her complaint
against our company and put her efforts toward recovering what she paid the
first company whom improperly install the toilet. We do not advertise that we are the low
cost, high volume provider of plumbing servicesWe have never falsely advertised,
created deception in our marketing, selling or advertising for servicesWe
provide satisfactory services for the quoted upfront priceWe ask the Revdex.com
consider the $refund as good will toward our customer and expunge this complaint
from our records
Sincerely,Joseph H***General
Manager

Shaun Mfixed the problem at my house this morningHe was very informative and professionalI would like to have employees like Shaun represent my company any dayI will use Lowry services in the future

[To assist us in bringing this matter to a
close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: I have not rejected their response, we are still working on it - I have contacted our insurance agent and requested they call Lowry. However,
I had requested Lowry answer the following questions and *** refused to answer or address any of these issues:
1. Why didn't *** *** scope or snake the pipe the first day he came out so we would know for sure if entire line was collapsed?
2. Why did your plumbers have to rip a big hole in the dry wall rather than use a blade or saw to cut it so we could replaced the area easier?
3. Why did *** *** insist that Lowry does it 'right' when replacing pipe by using gravel underneath and webbing - but when plumbers came out they didn't do either and we were told they didn't even have any gravel in their truck and because they didn't waterproof the pipe it leaked all inside the wall?
Why were we told when we called the office after ***'s first visit that the plumbers on Tuesday would flush the pipe and scope it so we could make a decision about the entire line - but the plumbers never flushed the pipe or scoped it?
5. When *** *** came back out after numerous requests by us to scope it - why did he put his camera down the hole in the driveway, but he never turned the camera on? He just pulled the camera back out and said the black stuff of it indicates that the entire line was broken? Still no proof that the line had collapsed
6. Why did *** *** state that 2/of the entire bill were to bring the excavator out for days and then we were still charged for days of the excavator - even though the excavator was only there for day - a difference of $4000+?
7. During a phone call with ** *** when I asked question number - he stated "we shouldn't be penalized for being efficient and only taking one day to do the job". It took them times of coming out because they kept making mistakes and not doing what they said they would do. We were without water/plumbing in the house for a week - including a weekend.
8. Why were we told that *** *** and *** the supervisor would be coming out to make sure the job was done correctly - when the water was coming in through the basement walls due to their mistake - but they never came out?
9. What will be done about the clean up and now the possibility of mold/mildew in the basement as a result of their poor workmanship and the wall leaking because they didn't waterproof it?
Not once during the entire conversation did *** simply say 'I'm sorry this happened.' He accepted no responsibility for the actions of his company and to this day, we do not know if our sewer line really collapsed - but we had to replace it because they had us over a barrel since we had no plumbing in the house at all once their plumbers 'fixed' the initial problem of the broken foot line. He insisted he didn't understand why we have a problem since we now had working plumbing in the house.
Regards,*** ***

*** ***,
We want to thank
you for this opportunity to apologize to youWe re-applied the credit to your credit card company on 12/24/
at 3pmI will personally double check today to ensure your credit card applies
the refund to your accountWe should have been more diligent and
followed
through more carefully. Also we have
provided additional training for our technician to avoid this situation in the
future
We want to thank
you for this opportunity to serve you to apologize to you for any inconvenience
We are wishing you happy holidays and New Year
Sincerely,
Joseph H***General Manager

Prompt and very courteous Problem resolved!

Your service technician Dan U did a fantastic job with the installation of my heater, air conditioner and water heaterHe and his partner were courteous and efficientThey answered all my questions and showed me how to operate the new unitsI would highly recommend them for any future installments