Lowry Services, Inc.

We have been very pleased with the services from Lowry. We have a new heating and air conditioning system which is 5 years old. Recently the system became very loud. We were fortunate to have manager John K[redacted] come out to evaluate and we were lucky to have Jamie M assigned to both install a new fan motor and a new compressor. Very responsible, professional and respectful. Jamie responded quickly, and efficiently. Thank you Jamie!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I was very happy with the quick service, upfront estimate, Keith's knowledge, explanations and patience, and the repairs.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in business. I would like proof that everybody is charged the same rate as I was for the same work. Who charges approx $408.00 per hour. If I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage of.
Also, they called my $99.00 refund a courtsey. I was not told it was a service contract and it was not written on my orginal invoice. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in business. I would like proof that everybody is charged the same rate as I was for the same work. Who charges approx $408.00 per hour. If I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage of.Also, they called my $99.00 refund a courtsey. I was not told it was a service contract and it was not written on my orginal invoice. 
Regards,
[redacted]

First let me apologize for the confusion. You are correct, we should have secured (waited for the approved permit) before starting the work. We did mail in the application with the fees on the same day of the work 7/18 and it was approved...

on 8/1 # [redacted] from [redacted] Twp. We will send you a copy for your records. There will be no charge to you for the permit ($238.42) process and application fees. We will except the lower fee that you have set us of $1,678.16 for the work . Once again we are sorry about the situation and have already taking the proper process to avoid this situation in the future. Also Ed is not owner of the company. Ed is our dispatcher for the electrical department. We greatly appreciate your business and look forward to serving you in the future.
Sincerely,
Joe H[redacted]

We have had zero problems with Lowry's service, technicians, response time, products, installation, warranty work etc. with our HVAC system. Fully reliable company.

Sean & Erving what a great crew , polite Knowledgable and very professional. Showed what their progress on the replacement of the heater and air conditioner . Careful and very clean . Truly a great asset to your company (Lowry) that has professional employees like these . Even during the original tear down . Both Sean & Erving showed absolute care like it was their own house . Today people seemed too intent in just the finish project after the installation they show my wife how to program the thermostat and different ways. Every little aspect with care and concern . 5 star all the way ......

Review: On July 8, 2013 I had lost power to a room after an appliance arched. Lowrey gave me upfront pricing of around $350 since the outlets had to be checked and tested, etc. it turned out to be a blown fuse in a small fuse box located in a closet. It took about an hour but the electrician found the box and replaced the $1.00 fuse. Since I committed to the price I was obligated to pay $350 for an hour of work in order to replace the fuse. Regardless of the amount of time it took to fix the problem, I still had to pay 352.05. I feel this is a deceptive business practice as it results in a $350 an hour charge (not including parts). I signed the form believing I had a real problem that would require hours to fix, however it was only a blown fuse.Desired Settlement: I feel that $200 dollars would be a fair price. I would like a $152 refund.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

On time, courteous, and efficient. I have used Lowry for years and am very happy with the work they do.

We have had zero problems with Lowry's service, technicians, response time, products, installation, warranty work etc. with our HVAC system. Fully reliable company.

Courteous, helpful and informative. Fast service and good service, would call again. Sewer was backed up, and Shaun was able to get flowing again.

Shaun was very professional, respectful, and very helpful. He was right on time for the appointments. I would recommend Lowry services and Shaun M[redacted] for your plumbing, heating , electric cooling needs.

Review: On Friday, November 15, I reported a non functioning sewage pipe to your answering serviceOne of your staff promptly returned my call and stated that a plumber would arrive at the rental property within an hourAt this juncture, my experience was positive and consistent with past service calls to your company.I met [redacted], the plumber who was dispatch by Lowry to address the issue, at the siteBased on his initial observations and several attempts to unclog the sewer pipe, he concluded the following;There was no exterior clean out pipeThe snake device was not long enough to reach from the bathroom to the street connectionCast iron sewer pipe should be replaced in its entiretyThe interior clean out could not be accessed because it was old and fragileConsequently, he accessed the four inch- (4) sewer pipe through the two inch- (2) laundry drain pipe using a two inch- (2) bladeThe intent was to punch a hole in the clogged four inch- (4) pipeWhen I told him that there was in fact an outside cleanout and pointed out the location, he focused on the outsideAfter repeated attempts to unclog the pipe from the outside, he concluded the following; One clog was located near the outside of the foundation wallBased on the waste water flow observed in the clean out, it was likely that the pipe was cracked, offset, and leaking into the soilA second blockage was located between the clean out and the streetUse of a video camera was not an option because there was water in the pipe[redacted]s final action was to submit a proposal to replace sewer from first tie in to curb include clean out inside outside and lifetime warrantyThe quoted price was $7,He charged me $related to his unsuccessful attempt to unclog the pipe.As a result of not being confident with his level of expertise and observing first hand his inability to resolve the issue, I secured a second opinion and priceIn short, the contractor used a video camera in the same pipe and observed the following;A video camera can be used with water in the pipeNo blockage was present at or near the foundation wallNo cracked pipe at or near the foundation wallNo blockage was on the street side of the clean outThe entire pipe did not need to be replacedBased on this more informed observation, he was directed to excavate in the area of the clean out pipeThe plumbing contractor noted after digging that portions of the clean out configuration (pipe, elbow, trap & connections) were damaged and that soil and stones were inside of the pipe and causing the blockageAs such all were replaced with updated clean outs (one- (1) to house, one- (1) to street & vent).Needless to say I am disappointed in being charged and paying for the unsuccessful removal of a blockage in the sewer pipeAs such, I am requesting a refund, in the amount of $684.10, as the result of a service that was not provided.Desired Settlement: Lowry Services was notified on Tuesday regarding my issues with their process and services not rendered.I requested in writing a full refund from Lowry Services, in the amount of $684.10.To date, I have not received an acknowledgement or a response
Business
Response:
We want to thank you for presenting
this matter to our companyCustomer service is our number one priorityWe
recognize the importance of our membership with the BCP and Revdex.com and providing
top quality service for our customersWe are happy to report that this matter
has been amicably resolved as of 12/6/Once again
thank you very much for your help in this matter
Sincerely,
[redacted]
Service manager
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because:
[redacted] and I did speak on December 6, and the issue was explained in detail to him
We agreed that full reimbursement was the appropriate action in order to settle this matter
However, no refund has been received as of December 17, nor has the debit been reversed on my credit card
Please note that I do not consider a promise sufficient to close this matter
Regards,
Business
Response:
Anthony, check # [redacted] for the full amount was sent out on 12-9-It has not been cashedWe will stop payment on the check and resend another checkThank you [redacted]
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

We had a clogged kitchen drain this weekend and we contacted Lowry Services after doing some research on the internet. We decided on Lowry because they had the best price for fixing this problem.
Shaun, the plumber they sent, was prompt, courteous and professional. He fixed the problem efficiently and left us with a working sink plus a 1 year warranty. We were very happy with the service and the price.

Great service from the people I talked to on the phone to the technician. I had a ceiling fan that was defective and looked like it would fall at any moment. I called Lowry for an appt and Norm W. came the same day and removed it. I ordered a replacement and Norm came back to install the fan. He did an excellent job on the installation, answered all my questions, was personable and professional and left my room looking neat. I also liked knowing up front what the job would cost before any work was done. After the installation, I received a followup call from Lowry regarding the service. Very pleased from start to finish. I would definitely use Lowry again.

Review: We hired Lowry plumbing because sewage pipe broke off next to foundation of house. This is the fifth time in 3 weeks they have had to come out. They charge us for 2 days for an excavator, but the excavator was only there one day. We were told by [redacted] the plumber that 2/3 of our bill was because of excavator. When they replaced the pipe leading into the house, we were told they would put gravel and webbing under the pipe to prevent it from snapping again - they never put gravel or webbing under it. They never sealed the pipe where it leads into the house, so when it rained, we had water running into the house all around the pipe, running down the wall and possibly resulting in mold. They kept insisting that we replace the entire sewer line from our house - although they refused to scope it. After they 'fixed' the 5 foot pipe, we were told by Shawn the supervisor they would flush the pipe and scope it - but the plumbers at the house refused to do that. Then they told us the sewer pump was backing up and insisted we replace the entire line. With no sewer, not able to use water in the house, having to have a porta potty in the driveway, they forced us into having to replace the entire line. And now they are back out having to fix the leaking problem they caused leading into the house. Additionally, we have been requesting an itemized bill to submit to our insurance company. Shawn the supervisor has consistently lied to us and told us he would send one - two weeks later and he still will not give us an itemized statement so we cannot submit the claim to insurance. And now we have found out, they charged us double what they charged a next door neighbor.Desired Settlement: We want an itemized bill with everything listed.We want an refund based on fair pricing because our neighbor only paid $6000 and he didn't have all the problems they have put us through. They charged us for two days of an excavator and we only had it one day. And, they didn't even have to dig out the hole where the initial pipe snapped against the house - my husband dug it out. We want a written, signed and dated lifetime warranty for the pipes and work as they stated they would give.

Business

Response:

[redacted] & [redacted],

Review: On Wednesday July 16 2014 at 4:00 pm I met with an employee of Lowry Services in my home who gave me a statement as to the cost for electrical services needed. I signed this statement on that day. I told the Electrical Technician (K.F.) that this work needed to be registered at the [redacted] Twp. office and that a permit needed to be pulled in advance of any work done in my home. On Thursday, July 17 2014, I spoke by telephone with the owner of Lowry Services of [redacted], Ed L[redacted], reiterating the need for a permit in advance of electrical work being done in my condominium. From past experience in 2010 I knew that a permit needed to be pulled at the [redacted] Township office ("[redacted]") in order for this type of work to be done. I anticipated that the Lowry Services employee (K.F.) would arrive at my home on Friday, July 18 2014, with the needed permit to do the work which we had agreed upon in writing. On Friday, 7/18/2014, that employee arrived at my home at 9:15 am having been scheduled for 9:00 am. I asked the Lowry Services employee if he had obtained a permit to do the work. I was told that "the office staff handle permits". With that in mind I allowed this Lowry Services employee and his assistant to enter my home and begin work. At the end of their work day my bill was adjusted by the Lowry Services Electrical Technician to include the cost of $238.42 to cover the cost of "[redacted] Twp. permit with inspection". I wrote out check # 1619 in the amount of $1,941.58 to cover services rendered; as well, the twp. permit cost. I questioned the Lowry Services Electrical Technician as to this particular figure as being unusual from that which I was accustomed to from prior work done in my home. I was told that it was a standard fee made by the office staff at Lowry Services. On Monday, 7/21/14, I went over to the Twp. office to obtain my certificate from staff there. I was told that Lowry Services had never pulled a permit to work in my home.Desired Settlement: The Owner of Lowry Services, Ed Lowry, stated on 7/21/14, that the permit request was sent by U.S. Mail on Friday, 7/18/14, to the [redacted] Twp. office. As of Wednesday, 7/23/14, the twp. office had not received in the mail any request for a permit. On 7/21/14, I requested of my bank a stop payment on check # [redacted] and sent Lowry $1,678.16 replacement check # [redacted] dated 7/21/14. I am seeking a significant financial reimbursement settlement from Lowry Services to makeup for its' policy failure.

Business

Response:

First let me apologize for the confusion. You are correct, we should have secured (waited for the approved permit) before starting the work. We did mail in the application with the fees on the same day of the work 7/18 and it was approved on 8/1 # [redacted] from [redacted] Twp. We will send you a copy for your records. There will be no charge to you for the permit ($238.42) process and application fees. We will except the lower fee that you have set us of $1,678.16 for the work . Once again we are sorry about the situation and have already taking the proper process to avoid this situation in the future. Also Ed is not owner of the company. Ed is our dispatcher for the electrical department. We greatly appreciate your business and look forward to serving you in the future.

Review: #[redacted]... Nov 17, 2014 I called them for a leak ,which truned out to be a poorly installed toliet installed by another plumber. This is exact words on my invoice.

and

Pull & reset toliet & change wax ring & bolts.. Extend flange to correct height. Install emergency shut off valve. The Tech was here for about 1 1/2 hours. As far as I know the work was fine.

My complaint is the cost. $906.00 I did sign to authorize the work to be done. I felt like I had no choice. Then , when I told several people they all felt like I had been taken big time and advised me to call for a breakdown of the job.

After several calls (3 or 4 ) over the course of a week on Nov 24th I was put thru to a Sean F[redacted]. He told me they don't charge per hour and parts, but by Task and consists of what it cost to run the compCONTRACTany. When I kept insiting for a breakdown , he emailed me with the following info. ([redacted]) PLUMBING SERVICE CONTRACT $99.00 ([redacted]) Pull and RESET TOLIET $460.00 ( [redacted] ) NEW EMERGENCYSHUT OFF AND RISER $347.00 . I was not told prior about the SERVICE CONTRACT, When I ask what it was I was told it was good for 1 year and it would save me 15 to 20% on the next job they did for me. I told them there would not be any other jobs from them and I didnot want the SERVICE CONTRACT. Mr. F[redacted] agreed to send me a check for $99.00 in a week or two.Desired Settlement: I want my $99.00 check and at least $350.00 for the plumbing services. I feel I was taken advantage of because I am elderly woman.

Business

Response:

History:

Before we arrive [redacted] hired another plumbing company who improperly

installed the toilet. Proper installation should have included a new wax ring,

flange extension, wax ring, emergency shut off value and new flange bolts. Our technician looked at the required

work to properly re-install the toilet; we provided a price for the work,

received a written authorization to proceed with the work at that price, performed

and completed the work. Then we receive a second signature from the customer that

the work was completed and performed to their satisfaction. The customer paid

us for the agreed price.

[redacted] called our office after the

work was completed, cancelled the 1 year plumbing contract as a way lower the

fee for services. We honored [redacted]’s wishes and we have sent back a $99

refund check # [redacted] on 12/9/14.

[redacted] had a few choices; a) call

back the original plumber to properly install the toilet, b) hire another

company to properly install the toilet, c) hire Lowry Services to properly

install the toilet, d) Shop around to find the lowest, lowest price. All of our pricing is upfront. We use menu

pricing (using a standard pricing guide). We don’t charge by the neighborhood,

age or gender or income level. We do not discriminate. We do not believe in shifting

cost of services. We believe to be fair everyone should pay the same price for

service.

We ask that [redacted] dismiss her complaint

against our company and put her efforts toward recovering what she paid the

first company whom improperly install the toilet. We do not advertise that we are the low

cost, high volume provider of plumbing services. We have never falsely advertised,

created deception in our marketing, selling or advertising for services. We

provide satisfactory services for the quoted upfront price. We ask the Revdex.com

consider the $99 refund as good will toward our customer and expunge this complaint

from our records.

Sincerely,Joseph H[redacted]General

Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I cannot believe that Lowry charges everybody the same rate and is still in business. I would like proof that everybody is charged the same rate as I was for the same work. Who charges approx $408.00 per hour. If I don't get money back, I will go to the media any way I can to warn other people like myself who was taken advantage of.Also, they called my $99.00 refund a courtsey. I was not told it was a service contract and it was not written on my orginal invoice.

Regards,