Lowry Services, Inc.

Review: My well pump failed about 2 months ago I called in Lowry services for a est for it .I met with a person from there pluming department at my house the next morning, the young man looked at everything and told me and my wife that the problem could be the pump and a few other things that we would need to replace to maintain a good water pressure and remove the egg smell from the water in my home. The plumber said he would add the things up that needed to be done and give us a quot , he came back quoting us 5700.00 dollars it was not what we were planning on paying but being a professional we went with his advice .With the cost being so high he said we could finance it through a credit company that Lowry services deals with , he called them up and we were approved for the amount of 5700.00. A month later which was 24 days ago me and my wife called Lowry about the same egg smell coming from the water witch was supposed to be taking care of in the 5700.00 worth of repairs we had them do. Monday a tech from Lowry came out to look at the problem ,he informed us the home filter that was put on by the plumber from lowrys was not going to take away the smell and that we needed a whole different system, after learning that I was more than unhappy because that filter was what the plumber told us would do the job. I was suppose to get a call from the plumbing manager the next day to discuss options I had not received a call so the next day I called and spoke to Sean the plumbing manager to see what could be done. Sean was not a help saying the plumber said he was not suppose to fix a smell from the water and only thing hes going to do is refund the money for the house filter that was installed, also in his records he charged us 4900.00 for the job , I told him NO lowry charged the whole 5700.00 to the credit card. As of right now I have not heard anything from Lowry services,Desired Settlement: With all that my wife and I have went through I question if all of the things that was installed was needed with them saying and charging us for a filter system that didn't do what is was suppose to do and they being the professionals . also the overcharge of my credit card which we have been paying interest on a price that should not be so high from what I was told from Sean the plumbing manager. I would like my 800.00 dollars refunded to the credit card ,The 800 dollars is the difference in the 4900.00 he said was on the paperwork and the 5700.00 that was charged to the card from lowry's, And the right filtration system that takes away the smell and taste of eggs installed on my house, Lowry has a satisfaction guarantee and im not even close to satisfied.

Business

Response:

[redacted], We will upgrade your existing carbon filter with a iron breaker filter water treatment system with 1 year parts and labor warranty ($1200 value) at no additional charge. That should take care of the sulfur smell in your water. The total cost of the job was $5700, authorized by the customer and financed though [redacted]. There is no $800 difference? There is $800 to send back to a credit card? Once again thank you for the opportunity to improve the quality of our services. Joe H[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Norman W[redacted] was efficient, professional and very personable. It was easy to tell that he was interested in our being 100% satisfied with his work and we are. We would recommend him as an electrician to anyone.

Keith F. was very helpful in letting us know different options that we could do for putting up lights in our garage that would save us money and still be up to code. He called United Electric to get the rights parts so that we could pick it up and Keith came back the next day to do the work. Keith was very courteous and knowledgeable. I would call again to Lowry Services to ask for Keith again if I have any other work that needs to be done.

Review: The first week of December, we had problems with our heating unit blowing fuses. A service technician from Lowry came out to look at our unit on 12/9/14 (cost $89 minus a $50 coupon). He replaced the fuse and stated that the capacitor also needed to be replaced. On 12/12/14 the same technician from Lowry came to our home to replace the capacitor (cost $205.28) At that time we purchased a Heating & A/C Tune Up Membership (cost $178) and the first tune up was to occur at that time. The part was replaced, but the technician failed to re-secure the outside panel on our unit and left the old capacitor sitting in our yard. After a windy day, our unit blew another fuse and we found our panel in the neighbor's yard. I called and spoke with a manager at Lowry named Joe who said he would have a service technician come to check our unit. My husband replaced the fuse which got our unit running again. The next day (01/09/15) another service technician from Lowry checked our unit and secured the outside panel. On 01/26/15 our unit blew another fuse and we brought a different company in named [redacted]. At [redacted]'s first visit on 01/27/15 they replaced the defrost board and cleaned a portion of our unit (cost $1,141.50). The next day our unit blew a fuse. Another [redacted] service technician came out and found a loose wire on 01/29/15. I followed up with Joe, the Lowry manager, on Tuesday January 27th and requested a refund for the Heating & A/C Tune Up Membership since the tune up was not properly done. He stated that he would call me back but never did.Desired Settlement: I would like to be refunded the $178.00 that was paid for the Heating & A/C Tune Up Membership since poor service was provided at the first tune up and we will not be using this company again.

Business

Response:

We want to thank you for the opportunity to serve you. We have already cancelled your contract and will refund you $178 by check. If you have any other concerns you can contact us anytime. JMH[redacted] 02/03/15

Dan U. from Lowry installed my oil furnace recently and I cannot say enough about his expertise, knowledge and commitment to doing the job right. Dan spent many hours late into the night in order to finish the install and get my heat back on. When he noticed that the burner was slightly damaged from transport, he re-ordered another and came back a few days later to install that as well. Every question I had, he answered it with patience and thoroughness. I highly recommend Dan.

Fast and excellent service. Shaun was a knowledgeable and courteous plumber and also provided preventative advice. Would certainly use their services again.

Outstanding service from Keith and Steve. They were able to diagnose and repair our electrical problem quickly. Very professional. Would definitely call again.

Electrician Norm W. did a great job. Very happy with his work. Efficient and clean!

Review: I contacted Lowry Plumbing to come out and assess a leak from a Bathroom PVC pipe that was dripping into the basementWhen I contacted them, they said the charge would be $to come out and assess the problem, (a service call)They then told me they would prepare an estimated cost for the repair and not do any work without consentWhen they got there, I showed them exactly where the leak was and where it was coming fromThe tech determined (which by the turned out to be an incorrect diagnosis) that the leak was coming from a degree connection fittingHe would have to cut it out and replace the fittingThe cost for this would be $I told them the price was way too high for the job, as the material costs were about $and the time to fix it would be about mintues at bestI told them no thank you, I'll get another estimateHe then offered to lower the cost to $Again, way too high and I said thanks but no thanksHe then wrote up a bill for $When I asked why it was $and not $49, he told me because he had to do a diagnosisHe told me he needed payment immediately by credit card and to call the office to put in a complaint, but there was nothing he could do about itWhen I called the office to inquire and ask for the $refund, they refused and said the call to come out was $and the diagnosis was an additional $This is not what they told me on the phone before they came outThey told me it would cost $to come out and give an estimate of what the cost would be to fix itThey are very misleading and unethical in their business practices and try to take advantgage of their customers.Desired Settlement: I would like a refund of $50, which is the overage amount that they charged me for the services they providedTHey told me it would cost $to come out and give an estimate and instead charged my credit card $
Business
Response:
To: Revdex.com From: Lowry Services ID #[redacted]
Customer Name: [redacted] Dear Sir/Madam,
We want to thank you for presenting this matter to our company
Customer service is our number one priorityWe recognize the importance of our membership with the BCP and Revdex.com and providing top quality service for our customers
We are happy to report that this matter has been amicably resolvedEnclosed is a copy of the resolutionOnce again thank you very much for your help in this matter
Sincerely,
[redacted],
Once again we apologize to you for this situationWhile mistakes are rare they do occasionally happenAs a way to avoid this situation in the future we have provided additional training for technician
• Courtesy refund $
Once again “thank you" for the opportunity to serve youWe want to apologize to you for any inconvenience and look forward to serving you in the future
Sincerely,
Consumer
Response:
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Review: [redacted]
I am rejecting this response because: It appears Lowery electric sent a refund check to the wrong person [redacted]Im not sure why they would send her a refund as I am the person that contacted Lowery for the service call and I am the person that paid them and I am the person that has sent in the complaintPlease Explain?
Regards,