Loyalty Marketing Group, LLC

Complaint: [redacted] I am rejecting this response because: No one tried to contact us to correct this While my wife [redacted] DID order a flat-iron, she did NOT order a monthly supply of coupons AND We NEVER received monthly coupons Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I didn't receive a refundI can send a copy of my bank statement if needed Sincerely, [redacted] ***

We believe this order was properly placed on 02/22/The customer called a toll free number to call us to enroll Despite that, as a courtesy, the customer has been refunded Thank you

Complaint: [redacted] I am rejecting this response because: I've already spoken to them and they refused to reimburse my money They've told me two different stories which are not accurateI never agreed to pay $a month for magazines Sincerely, [redacted]

We disagree that [redacted] *** did not order our service -- quite the contraryHowever, as a courtesy, she has been fully refunded Thank you

Complaint: [redacted] I am rejecting this response because: I've already spoken to them and they refused to reimburse my moneyThey've told me two different stories which are not accurateI never agreed to pay $a month for magazines Sincerely, [redacted]

We disagree that Ms [redacted] said no to our offer, however, as a courtesy, she has been refunded

Mr***, I would be more than happy to play the recording of the offer acceptanceI believe my contact phone number is available via the Revdex.com websiteThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am sure they have a recording of my wife accepting SOMETHINGHowever, if they are continuing to claim that she accepted an offer to receive money saving coupons every month, then WHERE WERE THE COUPONS? We NEVER received anyAnd in addition, they previously claimed that they wanted to work with us and had tried to call us No one ever tried to call When I called them to ask for a refund I WAS FLATLY REFUSED Sincerely, [redacted] ***

We are quite sure [redacted] *** ordered form us, however, as a courtesy, she has been fully refunded Thank you

Complaint: [redacted] I am rejecting this response because: Our company can not go back years and determine how this company manipulated a simple purchase in order bill for years for services that were neither authorized or desiredAn internal audit determined that that charges were thought to be for an going accounting research accountWe never intentionally allow a company to bill over a years time without renewal of a contract (ie [redacted] radio)I would propose the Revdex.com contact legislators to stop this practice of continious billing without some safeguard to the consumerI challange their company to show any documentation that indicates a positive response to continue the serviceThey obviously have an address that documentation should have been sent asking for a positive affermation of service Sincerely, [redacted] ***

You spoke to a customer service rep; you are now corresponding with one of the business ownersFeel free to call on the number listed within the Revdex.com complaint portal and I will be very happy to speak to you directlyThank you!

[redacted] agreed to order our service on 2/16/14 after making a purchase by phone for a product she saw advertised on TV. [redacted] has been fully refunded, however, we are happy to provide her with proof of her order if she so desires. Thank... you.

Complaint: [redacted] I am rejecting this response because: I received an email from the company and I have responded but no replyI believe this company is not respecting customersI have attached email communication Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Company has offered to provide me a recording of my coversation with them, and I would like to hear it, because I did not order or agree to give them $for anything I would like to hear the coversation before I accept their refund and close out the complaint Sincerely, [redacted]

Completely not trueMr [redacted] was refunded nearly a month ago on May 9thHe had only been charge once on April 25th and he was refunded the day he asked us to cancel (via Revdex.com) I have listened to the recording of his order and he did, in fact, orderI will email Mr [redacted] with my phone number so I can play that recording back for him

Hi, I have an ongoing complaint against Loyalty Marketing Group, LLC, under case # [redacted] I rejected their response stating they issued me a refund of the charges of $made to my bank account because there was no refund posted The refund has posted nowSo, I would like to accept their responseI couldn't change it on the Revdex.com.org websiteSo, I'm sending this email in hopes it can be reverted from rejection to acceptance Thank you, [redacted]

Mrs***, The company did not refund my money I had to cancel my credit card and have my credit card company cancel the payment Just because a company says it will refund the money, does not mean it is free of fraudulent activity I'm not the first person to have this happen, check out the company and the complaints on the internet They promised to send me a recording of me agreeing to these fraudulent charges, and have not done so The reason, there is no recording of me doing this, because I didn't happen I would be happier, if the company admitted it had an employee who was making a fraudulent charges on credit cards and they no longer work there But I don't think this will happen There seems to be too many of these fraudulent charges to be a simple mistake I would have hoped the Revdex.com would recognize this is bigger than my problem I believe the next step it to take this to the attorney general of the state Thank you for your assistance [redacted] ***

Actually, this order was not placed online -- it was done by phone [redacted] called to order " [redacted] ***" ( [redacted] ) DVD collection from [redacted] After that order was placed, that representative made our offer to [redacted] , and she acceptedThis was on December 14, She asked the following question: "Will they charge me tonight?" (answer was no, because there is a day free trial) She was read the toll free number twice and wrote it down the first time it was readShe was told about our monthly billingShe typed in the last numbers of her card as a digital signature when askedShe furnished all digits of her full credit/debit card number when asked On December 24, we mailed her a welcome kit that serves as an order confirmation and also details billing frequencies and amountsIt also contained the information on how to claim the gift card and cash backWe mailed this envelope First Class [redacted] to ensure delivery but also to require the post office to return it to us if it could not be deliveredIt was not returned [redacted] has already sought refund from her bank and has succeeded for three of the six charges and we believe this should be more than sufficientThere have been multiple opportunities for this customer to call us to cancelEach charge contains our toll free number right beside the chargeInstead, the customer went to her bank and asked for a "chargeback" which not only reverses the charges but also imposes an extra fee on usAgain, there were multiple times for this customer to contact us before being billed for six months She is free to contact us if she wants to hear the recordingIt's about 5-minutes long Thank you