Loyalty Marketing Group, LLC

Complaint: ***
I am rejecting this response because: I totally stated to the ordering clerk that I only wanted the *** and NOTHING ELSE and that I was on a very tight budget
Sincerely,
*** ***

Mr*** has been refund by his credit card issuer directlyWe're not looking to argue about our serviceHowever, to clarify, our service does not send coupons by mailInstead, our customers get access to a web portal (or, alternatively, customers can call us by phone) to gain access to coupons and discountsWe also confirmed this in a mailed letter sent on 10/29/via First Class US MailIt was not returned as undeliverable.
Thank you

We believe this is a service which *** ***, or her suppose, did indeed orderWe are retrieving the original proof of order and will respond as soon as we have that information
This service does not include magazines.
As a courtesy, we have
already refunded four charges as of 6/17/
Thank you

Here's the issue: *** did say yes to our offerIf someone says yes to our offer and we do not process it; that's a problem*** had to specifically re-give his credit card information to us in order for us to process his order -- a simple yes would not have been sufficient -- it was deliberate on his partIt's possible he's confusing us with another company…He was offered another service from a different company after ours and he did indeed reject that offer.
Yes, we have emailed you twice because we are offering to play the recording for you so that you can hear what happenedWe are not trying to be difficult; we are simply standing behind what we do
We hope you contact us
Thank you

I think the issue here is that this customer is not interested in hearing the recording to hear that he fully accepted the serviceHe indeed was informed that there would be a monthly charge after the trialHe had to tender full credit card information separately for our serviceHe had to both verbally and via a digital signature accept our serviceHe continued with canceling the service for over a year and now is asking for a full refund simply because he did not utilize a service(we would suggest that joining a gym but never going would not be a sufficient reason for getting a refund there either)At what point does the customer take responsibility for their own actions or inactions? We have already refunded four months as a courtesy (these refunds did not come via *** *** -- we refunded the charges directly) and do not feel additional refunds are merited

We have reviewed the phone call for this order and believe the offer was made properlyWe believe that the order was made by *** *** living at the same address as *** ***rWe are happy to assist in any way
Thank You

We're going to refund Mr ***, as a courtesy, but his accusations are completely unfounded

You spoke to a customer service rep; you are now corresponding with one of the business ownersFeel free to call on the number listed within the Revdex.com complaint portal and I will be very happy to speak to you directly.Thank you!

Complaint: ***
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I am rejecting this response because:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I received a refund for the three unauthorized charges to my accountHowever, I am now being emailed by the company that they retrieved a phone call that my husband made and are insisting he agreed to these purchasesHe specifically recalls saying "no" to any and all offers when purchasing the shark vacuum he originally called forThe email messages received are as follows:
" 2/28/
H* ***,
We have received your complaint from Revdex.comYour order was placed in the name of *** ***It's been cancelled and we will be retrieving the recording of the initial call to verify the order
Thanks,
***
3/14/
H* ***,
We've reviewed the order call with us -- it was made by *** after he purchased the *** *** *** and Mop on 11/05/We assume you know *** and that this order was not made fraudulentlyWe will respond to your Revdex.com complaint that we assume *** knows youIf you don't, please tell us so we can contact the local police in *** to assist you
Thanks,
***.
*** ***
***
*** *** *** *** ** *** *** *** *** *** *** ** ***
*** *** ***
*** ***
"
The problem with this is we purchased the vacuum for about $which was charged to our accountWe returned the vacuum and received the refund for that itemThese three $charges occurred during the three months that followedAdditionally, we received an issue of *** *** and two issues of *** *** magazinesI am assuming these are related to the refunded charges*** is 100% certain he did not agree to any such subscriptionThis business did honor our requested refunds so I would appreciate that any person in this company to stop contacting me.
Sincerely,
*** ***r
Sincerely,
*** ***

We have refunded this customer, as a courtesy.Thank you.

Complaint: [redacted]
I am rejecting this response because: I didn't receive a refund. I can send a copy of my bank statement if needed. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The order for the [redacted] discount shopping service was placed online after an online purchase for a [redacted] on 12/27/09.
 
The order was placed by:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
 
This phone number is listed as the number for [redacted], where there is a [redacted] [redacted] listed as an owner/physician.
 
Public records show that the address above is a residence owned by [redacted].
 
After this order was placed, a confirmation email was sent to the email address above. That confirmation email listed the web address where the discounts can be found and it also listed the toll free number to call to cancel. We will also add that, for each and every month this service has been billed, a toll free number has been printed adjacent to the charge. 
 
Thank you.

Our Free Rewards plus service was ordered by phone after this customer called to order the [redacted] on 12/18/13.We are retrieving the order recording for review and will contact the customer to arrange a mutually agreeable time to review.

Complaint: [redacted]
I am rejecting this response because:  Company has offered to provide me a recording of my coversation with them, and I would like to...

hear it, because I did not order or agree to give them $24.95 for anything. 
I would like to hear the coversation before I accept their refund and close out the complaint. 
Sincerely,
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Our company can not go back 5 years and determine how this company manipulated a simple purchase in order bill for 5 years for services that were neither authorized or desired. An internal audit determined that that charges were thought to be for an going accounting research account. We never intentionally allow a company to bill over a years time without renewal of a contract (ie [redacted] radio). I would propose the Revdex.com contact legislators to stop this practice of continious billing without some safeguard to the consumer. I challange their company to show any documentation that indicates a positive response to continue the service. They obviously have an address that documentation should have been sent asking for a positive affermation of service.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I've already spoken to them and they refused to reimburse my money....

They've told me two different stories which are not accurate. I never agreed to pay $24.95 a month for magazines. 
Sincerely,
[redacted]

We have refunded this customer, as a courtesy.
Thank you.

Complaint: [redacted]
I am rejecting this response because: I received an email from the company and I have responded but no reply. I believe this company is not respecting customers. I have attached email communication.
Sincerely,
[redacted]

[redacted] agreed to order our service on 2/16/14 after making a purchase by phone for a product she saw advertised on TV.
 
[redacted] has been fully refunded, however, we are happy to provide her with proof of her order if she so desires.
 
Thank...

you.