Loyalty Marketing Group, LLC

We are retrieving the order information and will call the customer to review as soon as possible. Thank you.

Mr. [redacted],
I would be more than happy to play the recording of the offer acceptance. I believe my contact phone number is available via the Revdex.com website.
Thank you.

We disagree that [redacted] did not order our service -- quite the contrary. However, as a courtesy, she has been fully refunded.
 
Thank you.

Hi [redacted] — I attempted to answer but I think the response did not register.  
9pt; font-family: Helvetica,sans-serif;">In this case, the consumer noticed the charges (the order was made by his wife [redacted]) and went to his bank and got a full refund. We never had a chance to help the guy AND his wife did indeed order.   Is there any way for the record to reflect this? I don’t like calling the guy out or blaming his wife — but I also do not want our rating to suffer.   Thanks….   [redacted]     --  [redacted] Radius 203-653-5000

We are quite sure [redacted] ordered form us, however, as a courtesy, she has been fully refunded.
 
Thank you.

Complaint: [redacted]
I am rejecting this response because:
1.  No one tried to contact us to correct this
2.  While my wife [redacted] DID order a flat-iron, she did NOT order a monthly supply of coupons AND
3.  We NEVER received monthly coupons.
Sincerely,
[redacted]

We believe this order was properly placed on 02/22/14. The customer called a toll free number to call us to enroll.
 
Despite that, as a courtesy, the customer has been refunded.
 
Thank you.

Complaint: [redacted]
I am rejecting this response because: I've already spoken to them and they refused to reimburse my money. They've told me two different stories which are not accurate. I never agreed to pay $24.95 a month for magazines. 
Sincerely,
[redacted]

You spoke to a customer service rep; you are now corresponding with one of the business owners. Feel free to call on the number listed within the Revdex.com complaint portal and I will be very happy to speak to you directly.
Thank you!

Hi,
 
I have an ongoing complaint against Loyalty Marketing Group, LLC, under case #[redacted] I rejected their response stating they issued me a refund of the 4 charges of $24.95 made to my bank account because there was no refund posted. 
 
The refund has posted now. So, I would like to accept their response. I couldn't change it on the Revdex.com.org website. So, I'm sending this email in hopes it can be reverted from rejection to acceptance. 
 
Thank you,
 
[redacted]

Mrs. [redacted],
 
The company did not refund my money.  I had to cancel my credit card and have my credit card company cancel the payment.  Just because a company says it will refund the money, does not mean it is free of  fraudulent activity.  I'm not the first person to have this happen, check out the company and the complaints on the internet.  They promised to send me a recording of me agreeing to these fraudulent charges, and have not done so.  The reason, there is no recording of me doing this, because I didn't happen.    I would be happier, if the company admitted it had an employee who was making a fraudulent charges on credit cards and they no longer work there.   But I don't think this will happen.  There seems to be too many of these fraudulent charges to be a simple mistake.   I would have hoped the Revdex.com would recognize this is bigger than my problem.    I believe the next step it to take this to the attorney general of the state.  Thank you for your assistance.
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. According to my bank records, three months were refunded.
Sincerely,
[redacted]

With all due respect, our service bills similar to how many other services bill. The [redacted] radio analogy is not an appropriate comparison.
 
[redacted] is suggesting that this was a company purchase and that "our company would never intentionally allow..."  In fact, this was a purchase made by an individual, not a company. Perhaps a company credit card was tendered, but the name on the account is [redacted] We have had no indication, whatsoever, after all this time, that [redacted] was not interested in our service. We would ask the question -- after so many consecutive months of billing -- at what point does the consumer begin to take responsibility? A simple phone call to us (and our toll-free number is listed next to each billing event) would have cancelled the service. Mere inattention to one's billing statement does not render our service illegitimate. 
Thank you.

We disagree that Ms [redacted] said no to our offer, however, as a courtesy, she has been refunded.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have refunded 4 charges to Mr [redacted], as a courtesy.

Complaint: [redacted]
I am rejecting this response because:
I am sure they have a recording of my wife accepting SOMETHING.
However, if they are continuing to claim that she accepted an offer to receive money saving coupons every month,
then WHERE WERE THE COUPONS?
We NEVER received any.
And in addition, they previously claimed that they wanted to work with us and had tried to call us.
1.  No one ever tried to call.
2.  When I called them to ask for a refund I WAS FLATLY REFUSED.
Sincerely,
[redacted]

Completely not true. Mr. [redacted] was refunded nearly a month ago on May 9th. He had only been charge once on April 25th and he was refunded the day he asked us to cancel (via Revdex.com).
 
I have listened to the recording of his order and he did, in fact, order. I will email Mr. [redacted] with my phone number so I can play that recording back for him.

We have emailed [redacted] after retrieving the proof of order. Thank you.

We are retrieving the order information and will call the customer to review as soon as possible. 
Thank you.