Lucille Roberts

Review: trying to Land line an actual living person . There is no number in which I can resolve my issue. I tried cancelling membership for my daughter and myself via web. I did so and they still withdrew membership from my acct.causing my acct.to be overdrawn! I want to be reembersed .How do I do that? Can you help?Desired Settlement: Two $34 fee,for overdrafts.$13 two for memberships.Total $94

Review: I JOINED THE GYM IN MARCH 2012. THE FIRST LOCATION I VISITED WAS THE ONE ON [redacted] ST IN MANHATTAN, SOON AFTER I GOT A CLUSTER OF BLISTERS ON MY CHIN. SO I SWITCHED LOCATIONS AND BEGAN USING THE ONE ON CONEY ISLAND IN BROOKLYN. SOON THEREAFTER I GOT A PINK EYE. REALIZING THAT LUCILLE ROBERTS GYMS ARENT OF THE HIGHEST STANDARD IN CLEANLINESS AND THEREFOR CAUGHT VIRUSES I CALLED CUSTOMER SERVICE TO CANCEL MY MEMBERSHIP. THE GUY WHO ANSWERED BACK IN LATE APRIL OF 2012...REFUSED TO DO SO. WHEN I STATED THAT I CANT CONTINUE BECAUSE OF HEALTH REASONS HE CONTINUED TO REFUSE. SO I SAID...I WILL HAVE TO CHANGE MY CARD NUMBER. THATS WHEN HE THREATENED ME...THAT MY CARD WILL BE CHARGED REGARDLESS (THEY WILL HAVE A WAY TO DO SO) AND IF I DISPUTE THOSE CHARGES HE WILL MAKE SURE MY CREDIT WILL B RUINED. BECAUSE OF BEING INTIMIDATED... I DIDNT ACT AT ALL AND ALL CHARGES CONTINUED WITHOUT FAIL EVEN THOUGH MY CARD NUMBER WAS CHANGED TWICE AND I NEVER STEPPED FOOT INTO ANY OF THEIR BRANCHES SINCE MAY OF 2012. I WAS THREATENED, INTIMIDATED, AND NOT BEING CARED FOR IN ANY WAY. THE [redacted] BRANCH I SIGNED UP IN, REFUSED TO ASSIST ME IN ANY WAY AND GAVE ME AN EMAIL ADDRESS TO SEND MY COMPLAINT IN. IM STILL WAITING FOR A RESPONSE. MY MEMBERSHIP NUMBER IS [redacted]. PLEASE HELP ME GET MY MONEY BACK. RECORDS WILL INDICATE THAT I NEVER USED THE GYM FOR NEARLY 2 YRS SINCE....AND THE MONEY KEEPS ON ROLLING IN INTO THEIR ACCOUNT VIA CHARGING MY CARD. I WAS TERRIFIED TO INFORM MY HUSBAND SOON THEREAFTER BECAUSE THE GUY AT CUSTOMER SERVICE TOLD ME ...WHATEVER IT TAKES FOR THEM TO CONTINUE RECEIVING MY MONEY THEY WILL DO-EVEN GOING AFTER ME IMPLYING HARASSMENT AND CITED LOWERING MY CREDIT SCORE. I BEG OF YOU TO DO SOME ACTION AND GET MY MONEY BACK. I WAS LITERALLY THREATENED INTO THIS MESS.Desired Settlement: FULL REIMBURSEMENT ON CHARGES MADE FOR SERVICES NEVER USED BECAUSE OF HEALTH ISSUES CAUSED BY INSANITARY GYMS. AND AT LEAST 1G FOR THE SHAME I SUFFERED BECAUSE OF THE INSANITARY CONDITIONS IN THEIR GYMS.

Review: I and my 2 minor children joined Lucille Roberts in February of 2011, the contract was for 2yrs. I called in January and requested the contract cancel in February. However, I was still being billed for 2 enrollments. I called the customers service at ###-###-####, when I was told that the contract is still open on two members my minor children that it auto renewed and that my minor children did not request a cancellation. I cancelled my contract in January, the woman I spoke to said that my children have separate contracts and that I did not request their contract to be cancelled. I advised her that I requested all to be cancelled in February. She advised me that I didn't specifically request cancellation for their contracts. They are minors and should have been connected to my (the parent) contract. They have billed me in March, April, May, and June at $16.00 x 2 members or 135.92. I requested a refund, this woman told me she cannot refund that I didn't request all to be cancelled. I advised her that the remaining members are minors and that they are on my contract and it all should have been cancelled. She refuses to refund the money.Lucille Roberts practice of not identifying minor children under parental contracts is misleading and deceitful. Minor children should be on parental contracts where the parent can and should be able to control what happens. I was mislead by Lucille Roberts, their contracts with regard to minor children should be reviewed, as minor children cannot enter into a business contract.Desired Settlement: 2 memberships costs of 16.99ea for March, April, May and June. or 135.92

Review: I cancelled my membership with Lucille Roberts over 1 month ago. They continue to charge my debit card and my membership expired in May. Lucille Roberts has no phone number or other means to speak with a Rep. ** only has a ** Help online form which gives the member the option of cancelling, I filled out the form over a month ago and there was no way of me confirming the cancellation, there are absolutely no phone numbers to reach anyone. ** is making money off members by allowing the charges to continue.Desired Settlement: Please refund my dues after my membership expired in MAY. or at least refund dues for July and August 2014.

Provide a customer service number for members.

Review: I have had a 2 year contract with Lucille Roberts, which just finished 1/**/2014. I decided in May that I no longer wanted to continue my membership with them. I have been unable to cancel online and when I eventually got a phone number to speak to a representative, there was only a voicemail directing me to go to their website which would not allow me to cancel online. I tried calling the phone number again and pressed for an operator, I was able to get the extension and was put on hold until I was disconnected by their service. I also sent a letter via registered mail as directed on their website to cancel my subscription June [redacted]. the postal delivery service said they would receive it June [redacted]. Yesterday, June [redacted], the billed me again. I have tried repeated attempts to call them. They stated an email was sent to me, but I have not found it in my junk mail, spam or regular email as they suggested.Desired Settlement: I want my membership cancelled immediately, a registered letter stating that it has been cancelled and a refund for the month of June.Thank you.

Review: A year ago, I used this facility for about a week with a voucher. I never signed a contract for membership with this company. Today, I received a call from this office saying that I owed 300+ in owed dues. I'm sure they got my information via the initial registration form.It's horrifying to know the deceitful business practices of this company. I'm glad I never provided them with my private banking information or social security number to allow them to charge me directly.Desired Settlement: An explanation from the company of why they believe I owe them the dues when I never signed a membership contract with them.

Review: I joined this gym on August ** and paid $21.00 to start up. After trying to go twice and they don't open until 8:30am I decided I needed a new place, I also NEVER used the place. I emailed Lucille Roberts headquarters of my decision, got a confirmation #[redacted]. Then on September **, 2014 they charge my account another $17.00. I questioned it and said I didn't feel that to be fair and [redacted] emailed back claiming they are entitled to one more month. I am willing to forgo the original $21.00 but I don't feel I owe them anything else. I look forward to a responseDesired Settlement: Please refund my $17.00 and destroy all my credit information and do not charge it again

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Lucille Roberts has been resolved. I am not satisfied with how they handled the situation and would NEVER suggest someone using them unless they paid in full in cash or pay cash each month because "that's how they rob you". Always pulling money from the account 1-3 days before it's over

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I have repeatedly followed instructions to try to cancel my membership due to a move 50+ miles from the location. My credit card keeps getting charged. Each time I call and they give me a new reason why my cancellation documentation "wasn't accepted". It doesn't matter how clear or proper my documentation is, they will find a way to say they need somethign additional. Now, they are trying to collect from me on over 2 months of membership when I haven't even lived in the state. Further, they have clearly received my documentation because they have updated by address in their system! but they still will not cancel my membership! Now they are trying to bill me almost $100 when they can clearly see in their records all of my cancellation attempts. I tried to speak with the manager and I still got nowhere. I will keep sending documentation that includes highly sensitive personal information but I don't know if this will ever stop.Desired Settlement: All I ask is that they cancel my membership as of the date I sent all the documentation to cancel it, which was august ** 2013, and do not continue collections after that. I have not lived there nor attended the gym since July so their is no loss to them. They are really hurting me now

Review: Joined in April 2013 for 6 month only membership

For spring summer months. I wanted to pay upfront

Because I did not want my card charged monthly.

Told girl multiple times because I wanted to make

sure she understood.

She if I wanted to continue in October I may have to pay

another fee,

And I said I will decide then I want to rejoin but under no

circumstance

Is my checking account to be charged, I offered to pay cash but

They wouldn't let me. I used the gym about 5 times because I was hit

From behind and really couldn't work out, Iet membership expire or

So I thought, last month I noticed card being charged call LR but they said

I had to call corporate tried multiple times to reach them no success.

Called bank and filed complaint. Tried again multiple times to reach LR corp

Last night in mail received collection letter with fines, tried to call LR

Again lines busy busy busy called local vs gym rude and TD me can't help

Have to talk to corporate but then Said the phones lines have been down,

I am upset at the lack of customer service and frustrated. I just

Came home from hospital after surgery and can't get out in person.

Please help.Desired Settlement: Account credited back to November with fines and fees

Reversed Account should have CLOSED status, and

No additional fees be charged. Thank you

Review: I have been trying to cancel my lucille Roberts membership but all the numbers provided are always busy. It's impossible to cancel!! There seems to be no way to talk to a customer service representative. Today I called over 60 times continually hearing only a busy tone. It's very frustrating and I'm reading similar stories online. I plan to change my credit card to stop the fee.Desired Settlement: I want my membership canceled and not be charged each month

Review: After signing up for credit card auto-payment I never used any Lucille Roberts facility since I joined (over 24 months ago.) After retiring I started examining all of expenses and noticed this $12.99 monthly charge. I went to the facility to cancel and was told I had to cancel online. Since I was terminating my relationship with them I did not want to cancel online where I had to submit my personal information. I could not find a phone number where cancellation was done (nor could Chase Cardmember Services) so I instructed Chase to remove the charge from my account. Chase did so and now I have received a request for payment from Lucille Roberts. I have written and sent a return receipt request to Lucille Roberts disputing their claim but wanted to file with Revdex.com as I think this is a despicable practice of not being able to cancel over the phone or at the facility.Desired Settlement: I want Lucille Roberts to cease and desist in pursuing me in this request for past due payment and would like the last year of payments refunded to me since I never used any of the Lucille Roberts facilities.

Review: I joined Lucille Roberts on a month to month basis, read No Contract, over a year ago. After finding another gym that better suites my needs, I went to my local Lucille Roberts to cancel my membership. I was informed that I needed to cancel on the company website. I then went home to cancel my membership only to find out that my "account" could not be located. After some searching, I found the company phone number (###-###-####). I proceeded to call everyday for a week with no success getting through... it was always either busy, or would ring endlessly until a prompt came on stating the wireless carrier could not be reached. This went on for a few months. I then took a break from bc I was beyond frustrated. A few weeks later I began my attempt to cancel my membership again, calling numerous time before I found an online form for cancelation. Now, there is no form online to cancel unless its for injury or moving related reasons but I filled out the form regardless. I included my name, membership number, email address and phone number. A few more weeks pasted and I hadn't heard any response from the company and my debit card still being charged so I went to my bank and cancelled my card. I thought it was all over and that I could chalk it up to a bad experience and gained knowledge to never give my business to them again. A couple months went by and I receive in the mail a postcard from Lucille Roberts stating that my account is past due. I again start the process of calling my local club, which refers me to the website, where I again fill out the forms and then spend days on the phone only to get nowhere. No answer of any kind. I continue to receive bills in the mail even though I have followed every avenue possible to contact Lucille Roberts to rectify the situation. It has taken up so much of my time and Ive spent countless hours stressing about this. Id like to have this rectified and for something to be implemented so the company can not continue to steal peoples money. I don't want this to happen to other women.Desired Settlement: Billing adjustment and for the company to be required to have a concrete and ethical cancelation policy for members.

Review: My name is [redacted] , on the 5/*/2015 I registered with Lucille Roberts for gym classes .

During the workout classes I was having problem breathing witn my lungs cutting , I went to the Dr on the [redacted] June and told I have [redacted] I was given 2 pumps, neubilizer and pills to take at nights my body not feeling well. So I called the Lucillle Roberts on [redacted] June [redacted] and ask her I want to freeze my accont for the month of June, She said I have go online and create an Account to freeze my of June, staff don"t do that there. I went online to create the acct to freeze the month of june , the page is blank with only lines no where to put my demographs, I call back the staff few times and was told the only way to freeze is onlline after numeruos tries. I got very angry on the phone and was given this phone ####-###-#### to call and have my acct freeze. I spoke too [redacted] on the was nothing can be done my acct is already registered payments,I said please put payments to next month july,[redacted] said it can:t happen, she could freeze my acct for July but no money back for this month June , I said I dont want my acct freeze for July she said well I will cancel your acct with attitude. I am not asking for money back ,put to put for another month when I feel well. that create on line don:t work. Thank youDesired Settlement: I will like to have my acct freeze for the month of June and payment tranfer to the month of July

Review: After being a member of Lucille Roberts for over a year, I cancelled my membership for various reasons including but not limited to the roach I found in my locker, the unavailability of equipment I wanted to use, the extremely loud music they played, the rude staff, and the fact that my office moved and I'm no longer in the area. As the first step in this process, I was told that I couldn't cancel by phone and had to create an account online in order to cancel my account. Luckily I had my card because without a card number, you can't get to their online customer service portal, and they don't have a phone number listed on the site (which in itself seems like a huge issue since I would have had no way to cancel had I lost my card). After I did that, I received an email saying I'd be billed again for a membership through January. I have no intention of going there again as I found the conditions less than satisfactory and am not close by, and I thought it best to stop going and tell my credit card company not to allow the charge to go through. Today I received an email with an invoice for $35.52 and tried to call the customer service number listed in the email to explain the situation. Unfortunately, it wasn't a working number and there wasn't one listed on the website. Next, I called the location I used to go to and asked for a number. After being placed on hold for ten minutes, I finally got on the phone with a customer service rep who seemed entirely uninterested in a conversation about billing and responded with "okay" to everything I said. Immediately after I got off the phone, I received another invoice, this time for $51.02 (note these invoices came a half hour apart from each other and seem like an extreme retaliatory measure to resort to after someone has been a paying customer for a year). I don't know if this is possible, but I'd like for the gym to drop the issue. I don't want to pay for a service I'm not using, and it seems like it shouldn't be legal for them to slap on an additional $15 fee because I called customer service.Desired Settlement: I have paid through the time I attended the gym (and past that) and would not like to be charged further, especially for the extra $15 that was clearly only added because I called them. I think they should also have a way that customers can contact the company since many of us pay hundreds of dollars per year to be a member, and they make it extremely difficult to deal with a problem or cancel a membership.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted]. The had been sending me emails a few times a week regarding the payment, but they have stopped since I filed a complaint with the Revdex.com. I don't know if this means they're dropping the issue or will continue to pursue it in the future.

Sincerely,

Review: I initially signed up for a 2 year membership in February of 2012. One of the stipulations in the contract was that if I were to be pregnant and give birth, they would suspend my account for up to 8 months without charging me the monthly fee. In return, my contract would be extended for another 8 months. I found out in march of 2012 that I was pregnant. I called customer service to postpone my account till January of 2013 and they said that the account doesn't get postponed and I would have to pay the monthly fee for all the months I'm out of the gym due to pregnancy, but they said they would give me 8 free months at the end of my membership term. In February of 2014, I called them to reassure that I would be receiving the next 8 months free, and they confirmed that I wouldn't be charged. On my march 2014 credit card statement I saw their charge. I called and asked about it. They said it was a mistake and they'll remove the charge. They never did. Then, in April, I received another charge. I called about it as well as the charge I received in March, and they said that they will remove both charges. They failed to do so. In may, I received another charge. I called up and finally decided to cancel and forego the 8 free months they promised me. They said that they would cancel the account and I will receive no more charges. Then this month, I got another charge! I told them that enough is enough and that I will be contacting the Revdex.com.Desired Settlement: I would like to see a refund back on my credit card for the months of March-June 2014. I would also like a refund of 8 months due to the fact that I paid for 8 months of service that I never received. In total, I am requesting a refund of 12 months of membership which equals a total of $275.76. I would also like to make sure that my membership is really cancelled and that I won't see another charge from them again!

Review: Hello My name is [redacted]. On Monday April ** I went to the gym as a guest with my cousin. The associate behind the register held onto my id. When I finished my workout she informed me that while looking for my paper work my ID Fell under the computer and I would have to wait for maintenance for them to retrieve it. On Tuesday the [redacted] calls me and say maintenance couldn't make it because another location had a flood. I informed them that I needed my Id before Sunday as I have an event to go to and would need my id. No one called me. On Saturday April [redacted] I call the gym back and they informed me that maintenance cannot break the desk so they will reimburse me for my id. I explain that this is unacceptable as they would have to reimburse me for my id and a days pay off of work and the money for the tickets for the event I paid for and now can't go because of Lucille Roberts. She called me back and said no my boss said we will only pay for your ID. My problem is I have to lose a days pay because of Lucille Roberts. I cannot go to my events because of Lucille Roberts. I am trying to contact someone in the head office before I sue for loss of property and emotional distress. It's not about money it's about principle. They dropped it. I should not have to lose a days pay and access to all my events because Lucille Roberts don't want to break the desk to get my ID That they dropped. My name is [redacted]Desired Settlement: replacement on my id - 55a days loss of pay - 132total events missed - 80total - 267

Review: I have been calling to cancel my membership for months and no one ever answers the phone. The locations tell you they cannot cancell a membership you have to call a long distance number where you are left on hold for hours. ###-###-####Desired Settlement: I would like to cancell my members and refund of all charges sine November 2013.(114.49)

Consumer

Response:

At this time, I have been contacted directly by Lucille Roberts INC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I received an email which was probably generic tell me they have not been able to collect my monthly fees and advising me not to respon to email. The email came from [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Lucille Roberts INC regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have recently received various emails telling me there is a billing issue and I need to contact them but when I call the number they provided there is still no answer. I can forward the emails to you if necessary.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 12/**/2013 I called customer service and spoke with [redacted]. I explained to him that I joined the gym via internet on 10/**/2013 and have not as of yet received my card and not been to the gym yet. I had to join that way because when I went in person to the location on Fulton street it had een burgularized and can not accomidate my request. Since then 11/** and 12/** my account has been debited the fee. I asked him to return it or could it be credited to y acount since I have not had any use to the facility. he replied no that he will send out a card. I got upset and cancelled my mebership he said because I was carged it would end on 1/**/2014. on Januaery *, 2014 I receive a new card in the mail along with a cancellation notice.Desired Settlement: My mebership reinstated along with the months I was chared credited to my account for non use of the facility.

Consumer

Response:

At this time, I have not been contacted by lucille roberts regarding complaint ID [redacted].

Sincerely,

Review: I belonged to Lucille Roberts for about 3 years. After being very unhappy with the unsanitary equipment and constant change of classes I decided to cancel my membership. I called to cancel back in november of last year. I called Lucille today because I am still receiving billing cards from them, when I spoke with them today I did not have the exact information and gave them an estimate of canceling about 5 months ago, now in investigating I see that isn't so, I just didn't know I would need to play inspector gadget when I called them. I spoke with a male today from Lucille and told him I had cancelled so why am I still receiving bills? He said there is no record of me canceling and what proof did I have. He was very rude and his tone of voice became very aggressive, I asked to speak to a supervisor. He refused, I kept asking and he finally got me a supervisor to speak with. Finally [redacted], the supervisor came on and right away she was very rude with me. She demanded I provide proof of the cancelation. I asked her what would suffice as proof, she said that I called. I asked her if I can find the call log on my verizon if that would make a difference. She became even more unprofessional and with a rude tone asked "what is that going to do, all it does is show you called, not that you spoke with anyone". Apparently now I owe $208 dollars for something I cancelled back in November. I know this is when I cancelled because at that time my credit card was stollen and instead of updating them with my credit card information I called to cancel, which is why they can't just charge me now but are sending me bills. They want the name of the person I spoke with, honestly, I don't have it. I understand they have no documentation of my call but in my own dealing with this company and reading complaints online, well it doesn't seem impossible that they could have messed up on their part as well. I am hoping you guys at the Revdex.com can help me resolve this as I don't think it is now fair for me to have to pay for their inability to document my initial call to cancel. Thank you so much for your time.Desired Settlement: To drop the current charges from my initial cancellation back in November 2012. As they can check and see I have not been to the gym since then in thinking my membership had ben cancelled.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

Sincerely,

Review: I had been trying to cancel my Lucille Roberts membership since May, 2014, all I get from this company is a run around.The only way to cancel the membership is through online. Their online system is not friendly, Just trying to enroll online is a headache. I try to sign up online. The system makes it so difficult to enroll. I was finally able to enroll online. However, when I try to sign in, the system keep telling me my account is not acivite. I try contacting the location where I sign up my membership. They tell me cancellation cannot be done at the gym location. But that online service is useless and very misleading. I sent over 10 or more email no one response back to my email. There is no contact number or customer service to help at all. But they are good at sending out collection notes. Finally, on 11/**/14 I contact the location again today. The employer told me Lucille Roberts website doesn't except Gmail or yahoo. I found this company very misleading to their consumer.Desired Settlement: I would like to cancel my account with no collection balance.