Lucille Roberts

Review: I have been attempting to cancel my membership, something supposedly easy to do over the lucille roberts website. However, I was told by an employee at the Bayside, NY location that Lucille Roberts would have to charge me another month for membership despite my cancellation. This was never told to me, there is no written form of it on my contract, when I initially began my membership almost a year ago. In addition, my next month's "payment" has something called a maintenance fee, which means it charges me double the amount I regularly pay. I don't see how canceling my membership justifies the tacking on of that fee. When I tried to call the [redacted] number listed on my card, the number, I disocvered, was out of service. When I looked for any number pertaining to Lucille Roberts, I found this one: ###-###-####: which directs people to the website from an automated machine. There is no way to get in touch with anyone to discuss these fees, and how to go about this cancellation. I am at a loss. I do not want to continue my membership any longer and do not want to pay for another month or two of this as I go back and forth trying to figure out how (and if it is even possible) to get in touch with customer service for Lucille Roberts.Desired Settlement: I need contact information, specifically a phone number and an authorized representative to speak to about these fees and this cancellation.

Review: I cancelled my membership with Lucille Roberts in January 2015 as well as that of my underage daughters.

I did so on the website under cancellation as well as via email to customer services (cause I know how tricky they are).

Myself and my daughters are still being billed with late charges and service charges. I am no longer interested in their services and do no want to pay for something I am not using.Desired Settlement: I want them to cease and desist sending me and my daughter's bill and honor my request for membership cancellation.

Review: I went to Lucille Roberts on Thursday, May 30th, 2013 looking for a particular class. I asked the woman behind the counter about a specific class and if it is offered at a specific time with a specific type of instructor and she said that it was offered. I signed up and paid in cash with the understanding that the class was offered and I felt reassured when I was informed of the 3-day trial period that included a cancellation option. When I went home I looked at the brochure that I was given when I signed up to look at the schedule and found out that what I had asked for was not offered. I asked the woman behind the counter specific questions and she told me that everything I was looking for was offered. I returned the next day on Friday, May 31st to invoke the 3-day cancellation and get a refund. To my surprise, they refused to honor the 3-day cancellation and they refused to give me a refund. Not only did they refuse to give me my money back but they were very rude and nasty towards me. They ended up telling me that they will send me a check within 30 days, which is confusing to me since I paid in cash and I am expecting a cash refund. This has been one of the worst experiences I have ever had dealing with any businesses customer service.Desired Settlement: I simply want my money back and for them to honor the contract they gave me. It also wouldn't hurt them to be nicer to people.

Review: I joined Lucille Roberts on a month to month basis, read No Contract, over a year ago. After finding another gym that better suites my needs, I went to my local Lucille Roberts to cancel my membership. I was informed that I needed to cancel on the company website. I then went home to cancel my membership only to find out that my "account" could not be located. After some searching, I found the company phone number (###-###-####). I proceeded to call everyday for a week with no success getting through... it was always either busy, or would ring endlessly until a prompt came on stating the wireless carrier could not be reached. This went on for a few months. I then took a break from bc I was beyond frustrated. A few weeks later I began my attempt to cancel my membership again, calling numerous time before I found an online form for cancelation. Now, there is no form online to cancel unless its for injury or moving related reasons but I filled out the form regardless. I included my name, membership number, email address and phone number. A few more weeks pasted and I hadn't heard any response from the company and my debit card still being charged so I went to my bank and cancelled my card. I thought it was all over and that I could chalk it up to a bad experience and gained knowledge to never give my business to them again. A couple months went by and I receive in the mail a postcard from Lucille Roberts stating that my account is past due. I again start the process of calling my local club, which refers me to the website, where I again fill out the forms and then spend days on the phone only to get nowhere. No answer of any kind. I continue to receive bills in the mail even though I have followed every avenue possible to contact Lucille Roberts to rectify the situation. It has taken up so much of my time and Ive spent countless hours stressing about this. Id like to have this rectified and for something to be implemented so the company can not continue to steal peoples money. I don't want this to happen to other women.Desired Settlement: billing adjustment and for a concrete and ethic cancelation policy to be upheld by company