Lucille Roberts

Review: I remained a member for one month as I needed a place that was cheap to do rehab after my hip surgery. I joined LR and was told that I could cancel anytime as long as I gave one month notice. They never said the only way to cancel was by the internet and under NO circumstances would I be able to speak to customer service. I cancelled sooner than I thought I would because the gym was filthy and unsafe. They had a heavy boxing bag hanging from a thread and ready to fall down and they didn't even rope off the area. Anyway that does not matter. I emailed them on the LR help page as I was instructed and cancelled my membership, I believe in March or April....

I had only gone to LR a hand full of times because it was disgusting. All of a sudden, I get these emails that they can't collect my dues, and they are going to interrupt my membership. HELLO!! I cancelled this months ago, so I call amex and tell them to please reimburse me for a charge and not to allow any further charges from them on my card. The emails do not stop, so I personally go to the location that I signed up at and the woman was very nice and said that

I should go on the LR help website and submit a request, which I did. I then get a cancellation confirmation! What! I cancelled months ago. I call the [redacted] location and the woman feels bad and says that she will call the office for me to try to straighten out and I ask her for the number so I can call myself and she says, there is NO NUMBER. What?! Who doesn't have a number? I'll tell you who, and unscrupulous and dishonest business like LR. So they keep annoying me with emails and threats and I have had it with them and I need your assistance please. I have NEVER had any disputes and they are driving me crazyone monthDesired Settlement: Have them stop harassing me!

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

All they do is send me annoying emails each day about money that I owe them and how they will send me to collections.

They harass me on a daily basis and despite how many times, I have tried to email them, because they DO NOT have a phone

number to call, they just disregard my emails. This company has dispicable or no customer service and I need them to stop

harassing me.

Sincerely,

Review: I joined Lucille Roberts between last July or August 2012 as a non contract participate. However, I got hired to start a job in August 2013. I notified the company of this and was not able to attend the gym after 8/*/13. I knew they would take payment of $17 for August. However, I did no longer use the gym and now it's 10/2013. I checked my bank statement and they took out payments for September and October 2013. If I am on a non contract bases and obviously not using the gym. Why are you still charging me for Sept 2013 and Oct. 2013. When I called and explained I cancelled the non-gym contract. They informed me, I did not call. When do you give the customer the benefit of the doubt. They were very nasty and when I requested to speak to the supervisor. The supervisor was just as nasty. Then on top of everything else they send me a notfication letter letting me know that my membership will be cancelled as of 11/*/2013. Saying please note that you will be billed one more time because of the billing cycle lands on 10/**/2013. They are out of their minds. If I said, I cancelled it that should be the end of it. I stopped payment on my debit card. They were charging away, knowing I was not using the gym for a non-contract. Where is the customer courtesy? They are so disrespectful. They better not send me to collections, because I will call [redacted] on [redacted] news and I will file a consumer report on them.Desired Settlement: Credit my $17 back for September and October. Free and clear. I want to rejoin the gym, but I will not be taken advantage of. This money hungry Lucille Roberts.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

Sincerely,

Review: I cancelled my membership. I was charged a maintenance fee after cancellation. I was only informed it would take a few weeks to complete processing.

Cancellations are supposed to be hassle free and I have hassled with threats of further collection activity.

I do not believe that this improper service is coming from Lucille Roberts because I am familiar with Lucille Roberts. I am not familiar with their inability to correct this problem.Desired Settlement: "Amount Due" Adjusted and Balance brought to 0.00.

Also any negative activity towards my credit corrected, as well.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

Sincerely,

Review: Without any explanation, I was charged $35 for my monthly dues, when I have been paying no more than $19 a month since I became a member. I repeatedly emailed Lucille Roberts by using the form on their website - THEY HAVE NO NUMBER TO SPEAK WITH CUSTOMER SERVICE - but they fail to respond each time. Meanwhile, my account is described as "bad" but I have no one to speak to who can explain to me why my monthly membership due has been increased. I am so fed up with them that I have requested to cancel my account - again, I had to do this by completing a form online because there is no customer service number.Desired Settlement: I would like Lucille Roberts to contact me and explain why my dues increased. And then, I would like my account cancelled.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Lucille Roberts has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I was an original member of the [redacted] location. That location closed and they transferred my membership to the [redacted] location in which I attended. The [redacted] location was suppose to close August [redacted] but closed a whole week earlier. I have since been charged a monthly fee for July and August $17.06 for each. When I called their customer service department to get refunded they said they would not because I had to cancel the membership myself. They said I should have received a letter. I told them I didn't received any notification of this and she then said that I would not have because I was not an original member of [redacted]. Why would a company that has no further services to offer not just cancel all the memberships?? Then to say you should have been notified but then said you would not have been notified and still take the money!! I feel this company is fraudulent and stealing from former faithful customers. They have no customer service as far as I am concerned and the company needs to be dealt with.Desired Settlement: I would like my account to be refunded $34.12 and for my membership to be cancelled.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].Sincerely,[redacted]

Review: This complaint involves all members of the [redacted] Lucille Roberts health club. I have accidentally found out from a friend that the club is closing on 4/**/2015. I canceled my membership, however, due to their billing practices, I still had to pay a once in three months fee of $33.44 that was charged on 4/*/2015.

Due to their billing cycle, I paid for membership until 5/**/2014, effective paying for the entire month from the date the gym is actually closed! On 4/**/2015, the front desk customer service recommended I use a different gym location, which is absolutely not an option for me. They declined to refund. When I asked how come the gym does not display any signs notifying customers that the gym will be closing, they said all notifications went out by mail ( I didn't get one).Desired Settlement: I request the refund of $33.44 and any punitive damage payout for not notifying me about gym closure and fraudulently charging me the fee for the next three month membership.

This is a class action suit as a few of my colleagues also suffered from this unethical lack of communication to customers and fraudulent billing.

Review: The Lucille Roberts location in [redacted] has remodeled its location and has added a co-ed area with new equipment, etc. The members were told on many occasions in the past few months by management and class instructors that [redacted] members would be able to use the new facility in addition to their current facility without incurring additional fees. In June I received an email informing me that they have changed their policy and I would have to pay an additional fee to use the newer area which is called Fit Club.

I emailed them in June and have had no response. I called twice today and was put on hold for over 4 minutes each time.Desired Settlement: I would like to be able to use Fit Club without added fees as was promised by management of the [redacted] location.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].Sincerely,[redacted]

Review: I have been attempting to cancel my account for over 5 months now and they are making it virtually impossible. I became [redacted] 8 months ago and decided to cancel the service early in my pregnancy but they kept giving me the run around and continued to charge. Their service emails are of no help and they hide their customer service phone number (main department). When I reach out to the local franchise in [redacted] they say to reach the headquarters. Meanwhile, they continue to charge my card every month. And for some reason they charged an addition $15 last month on top of the regular monthly $16 fee. I guess that's because they feel it's OK to charge people for service they're not getting so why not tack on some more.Desired Settlement: Cancel my account and refund me at least the last three months ($16 + $16 + $31 = $63 total) and never charge my card again.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

Sincerely,

Review: After years of going to this gym, on 8/**/13 I forgot my card and was publicly reprimanded for it. The manager aggressively yelled at me and invited everyone with in ear shout, in to the conversation, berating and bulling me, insisting she can not look up a member in the system with out a members ID number. When I said "its not the first time I forgot my card and it wasn't an issue in the past" she continued to berate me, when I said I don't appreciate being lied to, she then demanded my name so she can look me up and cancel my membership. When I replied, "I guess she can only look up members on your terms". and refused my name asking for a manager, she insisted she is the manager demanded I leave the premises immediately. I was treated like trash and thrown out, because I forgot ID as I walked a mile to the gym to catch a class. They have my photo in the computer. There was no reason nor excuses for this incident. The manager was having a bad day and chose to take it out on me. When I called customer service they played games and said a district manager will call me in 24 hrs. When I did not receive a call back on 8/**/13 I called and was reprimanded by customer service for being impatient, then tossed around the phone system for an hour, along with being spoken down to, mocked and eventually hung up on. When I called back, I was told the District Manager will call me back soon. [redacted] the (DM) called me back, stating she was just informed of the incident, and not contacted on 8/**/13. She has agreed to cancel my membership now, however my cycle was renewed on 8/**/13 instead of being canceled on the day of my initial complaint so there is an additional monthly fee. (in hidden terms there is a 30 day notification to cancel).She also told me she talked to the manager and who "got a stern talking to" and they have waved one of the two fees to compensate me for the incident. The only reason there is a second fee is, because they did not process the cancellation on 8/**/13.Desired Settlement: I would like the second fee refunded immediately, and an apology for the whole incident would be nice. Had they compensated me on the [redacted] when the complaint was filed and canceled my account there would not be an additional fee and this would be over.

Review: After multiple attempts to contact LRHelp online as directed on customer service number ###-###-####, by phone, email and using online form which does not "send" using either AOL, Mozilla or Internet Explorer I sent the following letter via certified mail to Lucille Roberts Corporate Office October **, 2014 giving them until today (October **, 2014) to contact me. I have not heard anything as yet. I am worried that while this matter is in dispute, my daughter's credit score will be affected:

I received a postcard on 9/**/14 addressed to my daughter, [redacted], who is away at college in Indianapolis. It stated she owed $15.00 plus $5.50 Service Fee plus $10.00 Late Fee totaling $30.50. My daughter, age 18, had had a no commitment membership last December which she froze when she left for college but she kept getting billed so she cancelled it. My daughter, a pre-professional ballet dancer suffered a concussion and could not dance for a while so to get back in shape she joined LR Rockville Centre location in mid-June telling them she wanted a no commitment membership again as she was going away to college in August. She used the gym for a few weeks and then spent most of July working as a volunteer in [redacted] She returned August [redacted] and maybe used the gym for 2 more weeks before she left for college. She called me from [redacted] and said she had forgotten to freeze her membership at LR and asked me to do it. I froze the account on 8/**/14 so she should have been charged $5.00 per month freeze charge. After multiple attempts to contact LRHelp online as directed on customer service number ###-###-#### I found an email number and sent an email on 10/*/14. The next day I received an email from “[redacted]” telling me that Jade had signed a 1 year contract and would be billed $15.00 a month until the end of the contract and she is only allowed one freeze per calendar year unless she can provide proof of school. Full disclosure, I must tell you that when she and her father got to [redacted] they found there was no [redacted] so they made the decision to cancel her [redacted] account including credit card and open an account in a bank that she could access in [redacted] so I’m sorry that she never thought to notify LR of the change but I’m not surprised since she was transferring to this new school and I’m sure she never even thought to do it. LR is the only place she has ever signed a contract. That one email was the only one I ever received although I emailed several times since then. I asked what proof of school she needed to provide with no answer. I have tried multiple times to call, have waited on line more than an hour and a half. Long story short, Lucille Roberts has no customer service.

To resolve the problem I would appreciate a copy of the contract it is said she signed which I’m entitled to by the Freedom of Information Act (FOIA). The only contract I could find in her room is the one from December 2013 which is a no commitment contract identical to my own contract. She does not remember ever being given a copy of contract this time.

I look forward to your reply and a resolution to my daughter’s problem. I will wait until 10/**/14 before seeking third-party assistance. Please contact me at the above address or by phone.

*I noticed in the copy of original letter I mistakenly wrote September ** and not the actual date of August **.Desired Settlement: I would like to discuss the above with a customer service manager or higher ranking person in the company. I would like to know what proof of college is needed as I have requested in several correspondences and I would like to see a copy of the contract they say my daughter signed.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].Sincerely,[redacted]

Review: On February **, 2012 I purchased a "No Commitment Membership." As I am currently in my eighth month of pregnancy and no longer feel able to attend workout classes or use the equipment safely, I went online to cancel my membership on March **, 2014. As my membership is due on the [redacted] of each month, I had already been charged for usage of the gym for the month March 2014. on March **, 2014. I was able to easily cancel my membership online, however the e-mail receipt informed me that my membership would be cancelled effective April **, 2014 and if my dues would become due before then, I would be responsible for another month of gym usage (ie for April, as my payments are due on the [redacted] of each month) and that my gym membership would be automatically extended for that month. I immediately called Lucille Roberts to contest this policy, as I am giving one months notice per the contract AND due to my pregnancy I cannot attend the gym anymore. The customer representative rudely informed me that these were the terms of the policy- that I had to give one month notice and would be billed accordingly. When I explained that I had given 28 days notice AND considering my pregnancy so I am unable to use the gym, I should not be charged for April, she just repeated that months notice is necessary. I asked whether I could submit a doctor's note explaining that I am not able to use the gym, she said that would be of no consequence and I should not send anything in. When I asked if there was someone I could appeal this to, she said no. I informed her that I would file a complaint with the Revdex.com and she said that did not change anything and did not provide any other assistance.Desired Settlement: I want Lucille Roberts to not charge me the $27.16 that will come due on April **, 2014 under this policy and to refund me the $27.16 for the month of March when I will not be using the gym anyway and have to handle the added stress of resolving this matter.

Consumer

Response:

At this time, I have not been contacted by Lucille Roberts regarding complaint ID [redacted].

Sincerely,

Review: I own a small accounting practice in NJ and in September I opened a new office for which I obtained telephone [redacted]. Around that time I began receiving telephone calls from Lucille Roberts members and I contacted my telephone provider, [redacted] and Lucille Roberts. [redacted] did not service the [redacted] telephone number and was not able to help since that telephone number does not belong to me. What was determined is that when a person calling from my area code dials the [redacted] telephone number the calls are being redirected to my ###-###-####. It was also determined that [redacted] was an old Lucille Roberts south Jersey telephone number. The problem took 1-2 months but was resolved. Now for the last 2 weeks, I am once again receiving calls from Lucille Roberts members regarding their memberships and at this time of the year, I do no have the time or patience for it and it is disrupting my business operations. I just hung up the phone from a representative of Lucille Roberts who was rude and telling me that she could not help and that I was making it up and it is [redacted]'s fault. As I explained, [redacted] will not assist me with a telephone number that belongs to someone else.Desired Settlement: My desired outcome is that Lucille Roberts have the telephone provider of their [redacted] number correct the routing of their calls to the correct Lucille Roberts telephone number for those calls originating from within my area code in order to stop the disruption of my business operations. This is the second time this has happened within less than 6 months.

Review: I visited NY from 7/**/13-8/**/13. I attempted to go to the gym with my older sister as her guest. I was told that I could only attend 3 times. I wanted to attend for the duration of my visit. I was advised that I could join a no contract membership for $20 and cancel before 8/** so that I would not be charged for the following cycle. I left for Florida on 8/** and immediately cancelled my membership. I am now being told that I will be billed one more time because my billing cycle ends on 8/** and that I can continue to use the membership until 9/**. When my sister called the customer service Dept and asked to speak to a Supervisor or Manager, she was told that there were no upper management and that I signed a contract and there is nothing that could be done. This is false advertisement as I would have never signed up for a membership knowing that I would be charged for a month that I am clearly not using because I am back home in Florida. I am a college student working part-time and every penny counts. Please help me resolve this issue.Desired Settlement: I would like NOT to be charged for the duration of 8/** - 9/**. I am back home in Florida and will not even be attending the gym.

Review: This gym (Lucille Roberts) were very accommodating when signing up, it was easy and simple! Now that I just had a baby and will no longer be able to use my membership I contacted them to cancel. It has now been 3 months of trying to cancel my membership with NO RESPONSE & THEY KEEP COLLECTING THEIR FEE'S AND MONTHLY COSTS FROM MY BANK ACCOUNT!!! There is absolutely no one to speak to. When you call the gym they tell you theres nothing they can do for you & refer you to their website "[redacted]" for cancelation, which is totally bogus! I have emailed "[redacted]" for 3 months countless times as directed and have received no response. Also, I have googled away searching for at least a corporate contact number, trying to speak with a live person and all you will get are a bunch of (212) area code numbers that are dead ends... answering machines (Still you will get no response) It seems like this company is in big financial trouble and can no longer afford to hire staff within their headquarters, so they have been controlling everything online. LUCILLE ROBERT'S IS ONE BIG MONEY TRAP! After researching, I'm finding there are hundreds of other women experiencing the same exact issue with this company. PLEASE HELP! I'm a stay at home mom who is not working and can't afford to be ripped off. Thank you so much!!Desired Settlement: Please help me get a refund of $48 which amounts to the 3 months I have been trying to get out of this contract. Thank you

Review: Hello,I joined Lucille Roberts on 10/**/13 for a one-month membership. I was assured by [redacted] the manager and Quintana the associate that I could enroll for only one month as long as I cancelled within the next few days so I would not be billed for the next month.I enrolled. I then could not cancel with them, but they informed me I had to cancel online. After I returned home I attempted to cancel, and the website would not let me register my membership ID. After returning to Lucille Roberts the next day, when the manager told me to make sure my name is fully capitalized, which is not noted on the website registration or any other materials and an odd request that clearly seems like a scheme so members have a hard time doing this. Also, my membership ID is unclear to read, and it took another few hours to settle that my ID had both the letter "I" in it as well as number "1" which is also an unusual practice.When I finally was able to access my account 2 days later on 10/**/13, I was told by the online system that my cancellation could only happen as early as 11/**/13 and that my next bill would hit my credit card on 11/**/13. I called to settle, since I should not be billed for the second month. I waited for an hour on a customer service line on hold and was never picked up. When I finally got through on 11/*/13, the customer service rep [redacted] said that I have to pay for 2 months and hung up on me. I went to my Lucille Roberts location, and they acknowledged my conversation with them that they said I could enroll for only one month and that this should be resolved. They attempted to contact headquarters and also received no response.I only need the membership through 11/**/13. I have asked that either my cancellation be moved up to this date to avoid the recurring billing or to settle manually since I was given the wrong information. I have received apologies, but Lucille Roberts refuses to resolve. Please help! Thank you!Desired Settlement: I would like to be reimbursed for my 11/**/13 bill of $20.90 as I will not be using the service for the month and was told I would be able to cancel and not pay for this month.I would also like to be reimbursed for this month given all of the time and money I lost resolving this issue, $25.08. This is because due to all the issues, I did not have the time to maximize my membership.Total: $45.98

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have had three instances at this gym where I was treated unprofessionally. Towards the end of a Thursday morning class, members were leaving the class early because the instructor was going over the scheduled time. Also some people began to slow down with the work out because they were tired because it is an intense class. The instructor became very frustrated and walked out of class with out finishing the rest of the stretches or exercises. A week later I was rudely reprimanded by the zumba instructor. About 10 minutes into the class the instructor turned of the music and yelled at the class for not doing the dances the "right way" or doing the dances the way he wanted them to. So I Jokingly said " we are trying we are trying" and you said to me with an attitude its not about trying. Then he goes to say that he came to the gym this morning to workout and we aren't giving any effort. I became upset and walked out in the middle of his class. I am a young 26 year old who is somewhat fit and is capable of doing all of the classes without any problems. These instructors have to realize that most of the other women who go to this particular gym are in their 40s and up and at that age they cant do all the exercises because their body doesnt allow them or they don't have the energy. I have been a member at other gyms and I have never encountered something like this before. These instructors were blatantly disrespectful and rude. People are paying their hard earned money for them to teach these classes we should not have to go through this with them. Instructors are hired to teach classes and support members while doing the class not be negative and through tantrums. Lastly the week after the zumba incident, I pulled up to the gym 9/24/14 at 8:30 am the time the gym is supposed to be open and it was closed. There was a group of people outside waiting. I got tired of waiting and ended up leaving at 9:15 am. I am highly dissatisfied with the establishmentDesired Settlement: I would like to be refunded fo my membership for the month of September and October I would also like an apology from management.

Review: I have been trying to cancel my Lucille Roberts(LR) gym membership since February 17th. When you go to the gym, they give you a number to call. When you call the number it goes to a voicemail and no one calls you back. I have left countless messages at this number. I return to the gym and notify them and the sales rep says thats the only way to cancel. I had to contact my credit card company to let them know that they should no longer pay Lucille Roberts. I guess when Lucille Roberts(LR) realized they werent getting paid, they then decided to send me mail stating"we tried to bill you but we noticed we unable to....please make a payment at the gym location." So let me get this straight, LR is willing to take my payment at the gym but not cancel my membership???? This is robbery. It is a way to trap people to continue paying when they are not utilizing the service.Desired Settlement: I would like LR to cancel my membership and refund me from the time I have been contacting them to cancel the membership. It should not be this difficult to cancel a service.

Review: I have tried to reach out to Lucille Robert's before to cancel my membership to no response, I have been paying on a membership that hasn't been used in years, and I don't even have a location near me. The location closed about 3 years ago, firstly I wanted to cancel my membership, and secondly I wanted a refund on the monthly payment for my account since I tried to cancel before with no response, there are no locations near me, and I am completely dissatisfied by the lack of response by your customer service department.

The phone number on their web site puts you on hold and then just rings, and then when you try to email to contact customer service the link does not work either…

Finally on 9/09/2015 I spoke to Cassandra ID# [redacted], and requested a refund based off of the issues above she was inattentive to me as I tried to explain the issues that I was having with trying to cancel my account. She even pointed out that I didn’t even know the name or address was under, I requested to speak with her boss and she told me there was no one else that I could speak to about this issue and that everyone was just going to tell me the same thing. My point that I wanted to make was, HOW CAN I BE CHARGED FOR A GYM THAT CLOSED? There is no justification for this, and I have been paying this for 3 years, over $3000.00 dollars.Desired Settlement: I would like a refund for the money since the closing of the local Lucille Robert's in Delran, NJ. I would also request that in future that the franchise make their customer service more easily accessible to customers.

Review: I have been trying to cancel my membership online, and have attempted to call customer service but no one has ever answered, so I tried sending an email from my LR account but when I do it keeps saying there is and error, this is the email (also my situation with the company). While trying to find a direct email address ; to send from NOT from my LR account, I came across several, complaints with the same issue.

This is the email :

I had started a membership when I was in high school under a card I had from wells fargo, I probably attended 2-3 times at most back than, I closed my account with wells fargo, and completely forgot about the membership since I stop attending the gym. Some time last year I got a call from LR explain how I have a balance of $500+ that if I wanted to erase my dues and have a balance of $0 I had to renew my membership but could cancel whenever. So I renewed, and once again never attended. About a month ago I tried to cancel my membership over the phone but the person who had picked up had put me on hold (which she didn't) and continue to have a conversation about her personal life with a fellow coworker for nearly 20 minutes till I got irritated of repeating hello to many times, I hung up and call back when I called again to mention how I was put on hold she asked me my reason for calling, I said to cancel my membership she rudely told me to go online and do it there. I tried and couldn't figure it out. So I let it go, again. Now having financial issues I can not pay for something I do not even use. I am trying to do it online but an error keeps occurring when I hit send. I can not prolong it anymore. I also see there is due's when I was assured I would have no balance if I renewed the membership ! I need this issue addressed immediately, and perferably not with someone from the store I am a member of, I find it absolutely ridiculous how I can not submit any form I tried on several device, phone, 2 laptops, and iPad.Desired Settlement: I would like to have someone directly work with me to cancel my membership and stop charging my card immediately.

Review: I purchased a membership at Lucille Roberts Fitness club in [redacted] New Jersey for two years. I only frequent the gym about 2 times. I realized membership dues were still being charged to my credit card and the [redacted] Site was closed and they continued to charge membership Dues, without notifying me. I was under the understanding that the Dues were the length of the two year contract. My contract should have ended from 06/08/2009 to 06/08/2011, and the company continued to bill my credit card of 28.00 for more than two years after contract ended. I notified the company in 2014 via email to stop charging my credit card, and I requested a re-fund of all charges that continued after my two year contract had ended. However, the company stopped charging my account but did not send be a refund of the back charges to my credit card. The updated communication was not clear from the business Lucille Roberts and the terms or conditions were not well defined , and after they closed the location there were no offers to attend another site. They just continued to charge my credit card. I am seeking Lucille Roberts to refund the amount of charges that they took from my credit card. It took several weeks to even contact them because the [redacted] site had closed, but the contact was still referencing ther e. My membership card states: [redacted] 2YR EP . I do not understand Valid:06/08/2009 - with Dues [redacted].Desired Settlement: Refund back to my credit card the years after my contract was over. Contract Ended 2011 and charges continued until 2014. of 28.00 dollars.