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Lucine's Auto Sales and Leasing, Inc.

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Reviews Lucine's Auto Sales and Leasing, Inc.

Lucine's Auto Sales and Leasing, Inc. Reviews (528)

The customer purchased their device in August Our devices come with a year manufacture warrantyTherefore, the device is no longer covered under our manufacture warrantyWe would be happy to assist the customer with repairing/replacing the deviceHowever, in order to do so the customer
must pay the out of warranty feeIf the customer does not wish to do this we consider this resolvedBelow is a link to our year manufacture warranty. https://help.motorola.com/hc/apps/settings/legal/global/en-us/index.html?t=***

We no longer manufacture or have parts to replace the deviceThe customer is outside of the year manufacture warrantyTherefore, we are not in the position to replace/repair/refund the deviceThe customer was offered a 20% off coupon code to purchase a new device if interested and they chose
not to accept itWe consider this resolved

Our accessory team has attempted to reach out to the customer to resolveThey were unable to reach the customerThey have left a message and are awaiting the customer's call back for resolution

The customer's device was delivered back to them yesterday, 4/via *** tracking number ***Our warranty states that we will either repair, replace or refundThe customer's device was repairedWe will not be upgrading the customer or providing a new deviceWe consider this
resolved

The customer placed his order on 11/16/ Upon completing his order he received an estimated delivery date of 11/24/ Motorola does not offer the ability to pay for expedited shipping for two reasons The first reason is that our devices are customized and are therefore
built to order The device is only built once the customer has ordered the unit The second reason is because our warehouse is in China so the device is being shipped from outside of the United States We can put in a request to expedite the build process, but we are unable to expedite the shipping terms The customer was informed we would do our best to have his device delivered by 11/20/2015, but that we could not make any guarantees The customer's device did end up being delivered on 11/20/2015, as the customer had requested The customer has received his device and Motorola considers this matter resolved

We have successfully processed a RMA for the customerRMA number 170309-

The Moto Care Extended Service Plan on the 2nd Generation Moto X can only be purchased within days of purchasing the deviceThe customer will not be able to purchase the planWe consider this resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI was contacted by a motorola employee who took care of the problemsThank you
*** from the executive customer relations department for the prompt customer service and resolution
Sincerely,
*** ***

A recent *** update was sent out on the device that is causing *** connectivity issues on certain devicesThe customer has been informed of the short term fix for this issue until *** releases a fix for itThe customer may either reset the *** Play app preferences or a Factory
Reset. Reset App(Settings > Apps > Menu > Reset App Preferences)If this does not successfully restore the *** then a Factory Reset without restoring apps needs to be performedWe will not be replacing the customers device and consider this resolved

We shipped out a replacement device to the customerThe package was delivered via *** tracking number *** on 11/21/Per *** the package was left at the front door because they have a signature release on file for the delivery addressThe customer contacted us stating they did
not receive the packageA lost package claim was filed with *** and deniedDue to the claim being denied we will be unable to replace the device or refund the customerWe consider this resolved

The customer is outside of our return timeTherefore, we will not be honoring a return/refund and consider this resolved

The customer's replacement was shipped out via FedEx tracking number *** and was delivered to the customer on 12/We consider this resolved

We apologize for the trouble the customer had with the SD cardHowever, we will not be refunding the customer for the service they had done on the deviceThe customer should have contacted us after receiving it and gone through trouble shooting with our technical support

Initial Business Response /* (1000, 5, 2015/07/01) */
Contact Name and Title: ***
Contact Email: ***@motorola.com
This customer dealt with our Executive Customer Relations Department in December of The customer was provided with a 1st Gen Moto X at this time
The customer reached
out to an employee who is no longer with the Executive Customer Relations Department in January of 2015, this person did not reply to the customerThe customer then contacted this employee on June 17, both times stating they were having problems with the phone
When the customer contacted us in January they were no longer in warranty, the warranty period on their device IMEI XXXXXXXXXXXXXXX ended in December of
The customer wants to process a replacement as if the device is covered under the year warranty periodThe customer is out of warranty and has been since his contact in JanuaryIf the customer wishes to process a replacement on this device the out of warranty fee *** applyWe consider this resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted Motorola Mobility within my warranty period about problems with my phonethey were not able to solve the issue with my phone and wanted to charge me to fix it within warranty periodthis is known problem with Motorola Mobility as noted by their customer complaints on FacebookEven if phone is within warranty the company charges $plus shipping to repair their phonesI want free replacement for my phone
Final Consumer Response /* (2000, 22, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I found solution online to fix problem with phonenow phone is workingclose case
Final Business Response /* (4000, 20, 2015/07/23) */
Contact Name and Title: ***
Contact Email: ***@motorola.com
The customer did contact our technical support within the warranty, however the customer was told to call in and did not contact us back until June when the warranty was no longer validIf the customer chooses to process a replacement the out of warranty fee *** applyIf the customer does not wish to proceed with a replacement we consider this resolved

(The consumer indicated he/she DID NOT accept the response from the business.)
I have accepted all your offers (xcode weeks ago and replacement weeks ago) but you have cancelled all your offersYou is your responsibility to fix broken device and you MUST do itYou have chance to send
replacement device for month but just make an offer then cancel it, make another offer then again cancel itWhy you do not send it at 10/15/when YOUR supervisor promise me to send it same day? I have accepted this offer but WHERE IS IT????

The device is shipping via *** tracking number *** and expected to be delivered on 4/

Complaint:
I am rejecting this response because: *** says it is Motorola's responsibility
Sincerely,
Justin ***

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title:***
Contact Email: ***@motorola.com
We *** be refunding the customer for the differenceThe customer *** see the refund reflect in their account within 7-business days

We will no longer be assisting the customer and consider this resolved

A replacement device was shipped to the customer via FedEx tracking number ***It was delivered today, 12/

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