Lucine's Auto Sales and Leasing, Inc.

Initial Business Response /* (1000, 5, 2015/04/09) */
Contact Name and Title:***
Contact Email:***
I have reached out to the customer to offer upgrade options due to circumstances
Final Business Response /* (1000, 8, 2015/04/16) */
Customer was provided redemption pin
to customize new Moto X 2nd Generation via Motorola's website

We will not be repair/replacing the customer's deviceIt was fixed by a third party, therefore it is no longer covered under our warrantyWe consider this resolved

Complaint: ***
I am rejecting this response because:All they did was say ok we will send you a shipping label Oh, and sorry about everything else, ok. Horrible ethics
Sincerely,
*** ***

We are working with the customer and will be sending a replacement

The customer is going to be returning the devices they are in possession of and we will be refunding the customer for their original order

We will not be refunding the customer and consider this resolvedPer *** the package was left at the correct residence

We are working on getting the replacement shipped as soon as possibleOnce the replacement ships the customer will get an email with the tracking number

The customer spoke with Executive Customer Relations yesterday and the authorizations have been reversed

Complaint: ***
I am rejecting this response
because:I understand it's "a premium service", but how is the cost more on your end, if I send the defective phone in first, in which you don't chatrge the fee It is the same cost for you whether its is sent now or laterIT Also, you are taking advantage of the customer as you give them little optionThe only option you give the customer is to be without a cell phone until you receive it and send a new one out. All this because YOUR PRODUCT IS DEFECTIVE!!!! The product developed the line within days of being new! It appears you are sending defcetive phones out so you can then turn around and charge $24.99, and the customer has no recourse. The next complaint is to the Attorney General so they have a record of your business practiceIam sure I am not the only one unhappy with Motorola's Support process and sneaky ways to make money off of customer's who have no recourse after buying a motorola phone.
Sincerely,
*** ***

We apologize for any inconvenienceThe customers RMA did not processAn email was sent out to the customer on 4/However, it does not look like it was deliveredWe would be happy to repair/replace the customers deviceHowever, if it has physical damage it is not covered under the warranty and
the customer will have to pay the physical damage fee

The customer's replacement Nexus is shipping today via FedEx tracking number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

If the customer does not wish to go through trouble shooting we consider this resolved

The customers device was purchased from an unauthorized seller on ***The device does not have a warranty, therefore we will be unable to assist the customer

Complaint:
I am rejecting this response because:
Sincerely,
Joaquin ***

The device is shipping today via *** tracking number *** *** ***

Initial Business Response /* (1000, 5, 2015/07/09) */
Contact Name and Title: Ashley
Contact Email: ***
The customer reached out to our Senior Leadership TeamWe have reached out to the customer and will be sending him a new device todayWe consider this resolved

Initial Business Response /* (1000, 5, 2015/09/29) */
Contact Name and Title:***
Contact Email: ***@motorola.omc
The customer contacted us on 9/24/to cancel the orderThe order has been cancelledWe consider this resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/09/29)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)

As stated in order for the customer to take advantage of the promotion the order would have had to been placed during the promotion and for the 64GB modelsWe will not be adjusting the order to reflect the promotion

We manufacture phones and have no control over *** applicationsThis complaint should be sent to ***