Lucine's Auto Sales and Leasing, Inc.

The customer provided us with a bank statement showing a purchase made with ** ***This is not a proof of purchase and was not purchased from MotorolaTherefore, it is not covered under warranty with MotorolaIf the screen protector was warranted by Motorola the damage would not be covered
as the screen protector is cracked and this would be considered physical damageWe consider this resolved

If the customer wishes to process another replacement they must first go through trouble shooting with our Level Technical supportIf trouble shooting is deemed unsuccessful we would be happy to replace the device under our replacement optionsThe customer is out of warranty and would
need to pay a fee if they wish to replace the device We will not be refunding the customer

Contact Name and Title: Ashley
Contact Email: [email protected]
The customer's original device was shipped back to him and delivered via FedEx tracking number *** on 10/24/We consider this resolved

The customer's phone has shipped via *** tracking number ***We will be updated the customer when the Power Pack ships

Hello ***,After further review it has been determined that you do qualify for the Moto ZPlay and *** Soundboost promotionFor easier convenience we have resubmitted the claim on your behalfPlease keep an eye on your email as you will receive tracking information when the *** Soundboost ships outPlease allow 4-weeks for your shipment to arrive.Best Regards,Ashley Motorola UCC Team

The technicians determined the device has liquid damage that voids the year manufacture warrantyWe will not be repairing or replacing the device and consider this resolved

The projector was shipped out yesterday via FedEx tracking number *** and is expected to be delivered todayWe consider this resolved

Complaint: ***
I am rejecting this response because:I just responded to the case My apologies as it was stuck in my spam folder I will accept the response when we resolve the issue
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11675155, and find that this resolution is satisfactory to me
Sincerely,
Iliana ***

Complaint: ***
I am rejecting this response because:
I have received horrible service and I deserve much more than what was offeredI have been threw way to much to be told that they will do nothing more then give me a watch I don't want
Sincerely,
*** ***

The authorization holds have been reversed and the customer has been refunded the Premium FeeThe funds should reflect back in the customer's account within 3-business daysIf the customer would like to process a new exchange on the defective replacement we would be happy to assist

Complaint: ***
I am rejecting this response because: I have still not received the refund It
has been business days, we will see if anything shows up by business days I had been told several times over the past months that my refund was processed via wire transfer only to find out that that no wire transfer had been processed apparently because the finance department does not know how to process a wire transfer No proof of transfer was ever offered I sent an email earlier this week requesting update on the manual check and did not receive an update This is the first I have heard that a manual check for the refund has been processed
Sincerely,
*** ***

Whether the defect is a manufacture issue or not the device is outside of the year manufacture warrantyTherefore, we can't replace it unless a valid proof of purchase can be providedWe do not show that the customer has purchased a device since The customer is 2-years outside of their warranty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSince I am still having technical issues, I will accept the replacement
Sincerely,
*** ***

We will be sending a Black Moto G 3rd Gen back cover today via *** tracking number ***This is being sent as a one time exception as when an RMA is processed customer's receive email confirmations with instructions stating to remove any removable back covers before sending the device
into be repaired/replaced

Complaint: ***
I am rejecting this response because: We will reach out is not a resolutionYes Company reached out, but refused to take any action other than forcing me to accept another replacement of the phone, this time with a a brand new phoneRefused to offer explanation as to why they would not offer a full refund after failed replacementsNew replacement Phone has been delivered, software was not modified, but has already had bluetooth fail once over the weekendThe bluetooth radio was able to be restarted after powercycling the phoneIf it fails again we are back to where we started with this ordeal with failure number five from this companyHow much of my time are you going to waste Motorola?
Sincerely,
Clarence ***

Contact Name and Title: ***
Contact Email: ***@motorola.com
We will be reaching out to the customer

The customer has been offered to process an Advanced Exchange to receive the replacement firstIf the customer would like to process this RMA we would be happy to assistThey may call into customer service at 800-***

We would be happy to process another exchange for the customer but we will not be upgrading them to a different deviceIf the customer does not wish to proceed with another replacement we consider this resolved

The customer has been in contact with our Universal Command CenterWe would be happy to replace the the device with a like for like model with a 25% discount on the out of warranty feeIf the customer does not wish to proceed we consider this resolved