Lucine's Auto Sales and Leasing, Inc.

Complaint: ***
I am rejecting this response because: it is unacceptablenew/replaced phones is rediculousThere is obviously an issue with the brandIf you look at forums, there are others having the same issues
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10990293, and find that this resolution is satisfactory to me
Sincerely,
Judy ***

A replacement device is being shipped to the customer today via *** tracking number ***

Complaint: ***
I am rejecting this response because: I already had the device replaced once and continue to have issuesTherefore I am requesting a refundThe customer service I received is unacceptable, and this has been going on for months
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: my Moto X Pure Edition is a developer edition phone, which was advertised by Motorola on their Twitter, ads, and news announcement to be bootloader unlockable WITHOUT voiding the warrantyHowever, Motorola sending me broken replacements for my working device is obviously a scamAt this point, I'm too tired to deal with them and just going to get a new phone with another OEMThey are a scam since *** took over, cheating and lying to their customersIf you're a customer reading this, remember that Motorola is no longer the American company with the great reputation that Google rebuiltBe careful, and run the other way
Sincerely,
*** ***

Without a proof of purchase we will not replace the device as in warrantyIf the customer does not wish to process a replacement as out of warranty we consider this resolved

We do not provide support to unlock bootloaders as it is not something we recommend doingIf the customer is in warranty, it does void our warrantyThe only information we will provide regarding unlocking the bootloader is the information the customer has been providedWe will not be able to
provide the customer with additional assistance regarding this matter and consider this resolved

The customer did order a Pure EditionHowever, the customer ordered the TMobile Pure Edition, not the Pure EditionTherefore, the customer was sent the correct deviceWe consider this resolved