Lucine's Auto Sales and Leasing, Inc.

Contact Name and Title: [redacted]
Contact Email: [redacted]
The customer's replacement device was delivered on Friday 10/2 at 2:20 pm. The customer was provided a certified like new replacement device of the same model.
We are not in the position to provide the customer with any...

additional compensation. Our warranty does state that the warranty is only valid in the country in which the device is purchased. Since the customer chose to purchase the device in the United States, any repairs or replacements must be processed through the United States.
The customer chose to select our Repair and Return option. With this option the customer is required to send their device to Motorola before the device can be repaired. If the device is unable to be repaired a certified like new replacement device of the same model will then be shipped to the customer. The customer had the option of selecting our Secure Advance Exchange instead of the Repair and Return. With the Secure Advance Exchange the customer would have been shipped a certified like new replacement device of the same model prior to having to return his device. This would have allowed the customer to keep his current phone will waiting for his replacement. However, the customer chose to select the other option.
Motorola considers this matter resolved.

Complaint: [redacted]
I am rejecting this response because: I am working with google to resolve this issue my phone is in perfect condition it is the update that motorola modified that is corrupted and I should not loose my $500 because motorola modified the update incorrectly that is why it is not compatible with my phone. I am working with google and they have escalated this issue to I vestigate what happened and who should be resposible I will no settle for a used phone when I have not damaged it myself either google or motorola are responsible and should own they are at fault.
Sincerely,
Sandra Garcia

The customer's device has shipped via [redacted] tracking number [redacted] and is expected to be delivered on Friday, 1/12.

Complaint: 11504775
I am rejecting this response because: I visited the...

service center yesterday and the replacement screen also had a scratch on it again submitted it for repairing worst experience in after sales customer  experience ever faced in my life ... Will go with Lenovo in my life      
Sincerely,
Kartikaye [redacted]

Complaint: 11683586
I am rejecting this response because: the concern is the fact that my money was held for over 20 days. It took 20 days to notify me...

that the order was being cancelled. It took another 3-4 days to actually cancel the order and I am still waiting for my money back. I want answers to why it takes 20 days to realize you don't have parts to make something. 
Sincerely,
Justin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I receive the replacement phone(Order [redacted] by or before...

the promised date of January 25th.
Sincerely,
[redacted]

Due to the phone being purchased from and returned to we are not in the position to refund the customer. The device was returned to Verizon therefore, Verizon should be refunding the customer.

Complaint: [redacted]
I am rejecting this response because: Phone was returned 10/07 and it had been promised within 72 business hours since 09/19. Also, phone...

was returned with new damage that was not there when phone was sent. I am really disappointed with this business.
Sincerely,
[redacted]

We have sent the customer an x code via email at johna[redacted]@hotmail.com please be sure to check your junk/spam folder. Please take the x code to www.motorola.com/us/designit to order a new device.

We were able to review the call records and the customer was not informed they would be upgraded to a 2nd Generation Moto 360. The customer's original device has been sent off for parts. Therefore, we are no longer able to send it back to the customer. We have provided the customer with a like for...

like replacement. A refund is not an option. We consider this resolved.

A replacement device is being shipped to the customer today via [redacted] tracking number [redacted].

The X code has been sent to email address [redacted]@yahoo.com and is active until 5/26/2016. The customer can go to www.motorola.com/us/designit to place their order.

The customers replacement has shipped via [redacted] tracking number [redacted] and is expected to be delivered on 9/9.

The customers replacement is shipping today via FedEx tracking number [redacted].

Our Baby Monitor team has reached out to the customer to resolve.

A new RMA was processed for the customer, RMA number [redacted] I have listed the link for our warranty below. All replacements are like for like reconditioned/refurbished device unless parts/replacements are not available. We will not be upgrading or sending the customer a brand new...

replacement.  https://motorola-global-portal.custhelp.com/ci/fattach/get/84320...⇄

We manufacture phones and have no control over [redacted] applications. This complaint should be sent to [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Joe[redacted]

The customers device was purchased from an unauthorized seller on [redacted]. The device does not have a warranty, therefore we will be unable to assist the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]