Lucine's Auto Sales and Leasing, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
But only barely, as I would...

have preferred a refund to a replacement since I have little faith that the replacement will work without issue, and I dread having to deal with either Motorola Repair, or Customer Service ever again. Motorola did only the bare minimum for me - provided me with a working phone in new condition, 8 weeks after I bought the original phone and 6 weeks after I first had to return it for repair. They agreed to replace the phone only after numerous phone calls, chat sessions, trips to my local FedEx office, and a formal complaint to the Revdex.com. And when I asked that they send the replacement without delay instead of making me return my damaged phone first, they would only do so if I provided a credit card for a deposit, which I found insulting under the circumstances.
Sincerely,
[redacted]

The customer's device has shipped via [redacted] tracking number [redacted] and is expected to be delivered on Friday, 1/12.

The customer did not contact us before sending their device in. If the customer were to contact us we would have processed a warranty RMA. By setting up a warranty RMA the customer would have received a prepaid return label. Due to this not being done and the customer not sending the device...

certified with a tracking number we have no way to locate this device. We will not be replacing the device and consider this resolved.

Contact Name and Title: [redacted]
Contact Email: [redacted]
The customer's replacement device was delivered on Friday 10/2 at 2:20 pm. The customer was provided a certified like new replacement device of the same model.
We are not in the position to provide the customer with any...

additional compensation. Our warranty does state that the warranty is only valid in the country in which the device is purchased. Since the customer chose to purchase the device in the United States, any repairs or replacements must be processed through the United States.
The customer chose to select our Repair and Return option. With this option the customer is required to send their device to Motorola before the device can be repaired. If the device is unable to be repaired a certified like new replacement device of the same model will then be shipped to the customer. The customer had the option of selecting our Secure Advance Exchange instead of the Repair and Return. With the Secure Advance Exchange the customer would have been shipped a certified like new replacement device of the same model prior to having to return his device. This would have allowed the customer to keep his current phone will waiting for his replacement. However, the customer chose to select the other option.
Motorola considers this matter resolved.

Our Baby Monitor team has reached out to the customer to resolve.

We have sent the customer an x code via email at johna[redacted]@hotmail.com please be sure to check your junk/spam folder. Please take the x code to www.motorola.com/us/designit to order a new device.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as I receive the replacement phone(Order [redacted] by or before...

the promised date of January 25th.
Sincerely,
[redacted]

A replacement device is being shipped to the customer today via [redacted] tracking number [redacted].

The customers replacement is shipping today via FedEx tracking number [redacted].

We were able to review the call records and the customer was not informed they would be upgraded to a 2nd Generation Moto 360. The customer's original device has been sent off for parts. Therefore, we are no longer able to send it back to the customer. We have provided the customer with a like for...

like replacement. A refund is not an option. We consider this resolved.

The customers replacement has shipped via [redacted] tracking number [redacted] and is expected to be delivered on 9/9.

The X code has been sent to email address [redacted]@yahoo.com and is active until 5/26/2016. The customer can go to www.motorola.com/us/designit to place their order.

Due to the phone being purchased from and returned to we are not in the position to refund the customer. The device was returned to Verizon therefore, Verizon should be refunding the customer.

Complaint: [redacted]
I am rejecting this response because: Phone was returned 10/07 and it had been promised within 72 business hours since 09/19. Also, phone...

was returned with new damage that was not there when phone was sent. I am really disappointed with this business.
Sincerely,
[redacted]

We are working on getting the replacement shipped as soon as possible. Once the replacement ships the customer will get an email with the tracking number.

The customers device was purchased from an unauthorized seller on [redacted]. The device does not have a warranty, therefore we will be unable to assist the customer.

We will not replace any device without a valid proof of purchase or receipt. If the customer can not provide one we will be unable to replace the device.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Joe[redacted]

This...

customer was sent an email on 12/1/2017 letting them know that a manual check would take a minimum of 4-6 weeks. Customer was given the option of processing a manual check or processing an EFT transfer and was informed that the EFT transfer is a much faster process. This customer chose to process the manual check and this check request was started on 12/7/2017. Again, as stated to the customer this process does take a minimum of 4-6 weeks. Once the check has been sent we will reach out to the customer to let them know the check has been sent.