Luma Belle

Unauthorized charges of $174.87 and was signed up for future purchases following a free trial of S/H fees only. No knowledge or agreement to any of it
Paid S/H fees for free product. It arrived w/out correspondence;email received w/ track#/ship date only. Credit card had unauthorized charges of $174.87 next mo. and was informed I was in the system to receive and pay for future shipments. They say they have removed me from future shipments, but refuse to refund the unauthorized charges. They would'nt give me their address nor do they respond to emails. They now hang up on me when I call to request the refund or submit their address. I have also asked them to email me in writing that I am removed from futher products or solitation, but haven't received an email back.

Ordered a free trial (paying only $4.95 shipping) but was later charged $90 and told the terms were clear in the ad, but they were not.
I followed an online ad for a free trial of face cream for only $4.95 shipping. Ordered on 9/27 and received the product. I noticed on 10/26 that my credit card had been charged back on 10/12 an additional $89.92. I carefully reviewed the emails sent to me by the company (confirming my original order and confirming the shipping,) and also scoured the internet again for the ad I had originally followed, and also visited their website (which is not where the original ad had taken me) to look for evidence that perhaps I had missed some disclaimer that I would owe this money after the fact, but there is NO TRACE of it. I called the company and told them there was no mention in the offer I followed that I was going to be charged more money. It was then that the rep informed me the ad "clearly stated" that I was ordering a 14-day trial and would be charged the full price if I did not return the cream within the 14-day period. ALSO, during this conversation, it became apparent that I had enrolled in a monthly membership with this company and would be continually charged more money and shipped more product every month! (NO evidence of this either!) I continued to insist that this ad mentioned nothing of this and it's not what I agreed to, and she kept insisting that the ad was clear. I also kept demanding that she produce for me the ad that supposedly said this, because if I just wasn't paying attention then I would certainly be willing to take responsibility. She said "we have many ads out there and I have no way of knowing which offer you found..." I then told her, "how about ANY of them?" She kept repeating, over and over, that I didn't qualify for a refund because I was past the 14-day trial period. After I persisted, she said that "as a courtesy" she would be willing to cancel my membership and "wave" the $20 cancellation fee! I made it clear that I expected my membership be canceled immediately and without charge. And that I also must insist on a full refund. We went around and around for 20 minutes until she finally said that as a courtesy she would offer me a 25% refund. I told her that was not acceptable and that it was time I speak to someone in higher authority than her. She then warned me that if she passed me on to a manager, the manager might not be willing to offer me the 25% discount, and I told her I'd take my chances. I then went around and around with the "manager" for another 20 minutes, in essentially the same loop; I kept demanding she show me evidence of the supposed clear terms and conditions I agreed to and she couldn't; I then said, "Are you trying to tell me that if I sue you over this, you have no evidence to produce over this?" She mentioned something about their audit department having this info. I asked to be put in touch with them but she said they wouldn't supply this info to me. She progressed until finally she got to offering me a 60% refund, which I told her I did want, but that it was still my intention to pursue my complaint further. She kept repeating, over and over, "but will this settle the account for you?" (clearly trying to trick me, perhaps into agreeing I was satisfied with that remedy.) I think I finally answered that "well clearly you think this will settle things, but my complaint is not over." I finally received a 60% refund of $53.97 on my credit card on 10/27. I must absolutely insist that they refund me the remaining $35.95 that they took from me without my permission, this place is obviously a scam. If there was fine print anywhere in that ad explaining this, it was clearly hidden in order to deceive customers.

I purchased the product during an advertised " Free trial" . I did read the fine print and called to cancel within 14 days because it does not work any better that a $10 face cream. I was told they would need to charge me the retail price of $89.95 because the fine print also stated that the effects improve over time, and I did not try it for 30 days. So their definition of "Free" is that within the fine print, the consumer pays retail price no matter what. That is a scam box if I have ever seen one.

charged for a product I did not order
I purchased a product and the company billed me after the fact for a product I did not order. The customer service rep hung up on me.

Called them today to cancel my "free" trial. Was told I have to pay a restocking fee of $25 for the "trial" product and send them back the product.
Their advertising does not state anywhere a restocking fee or having to ship the product back.

Company policy in relations to free trial was not clear to customer and large charges occurred without customer knowledge.
I saw an ad on Facebook regarding this product being the best skin care product on the market and that it was used by so many celebrities. I authorized my credit card to pay $4.95 for shipping to receive this trial product. Once I received the two trial samples, I was not even able to use the eye cream as the pump was broken. So, I was never even able to try the product and the next thing you know, I received two charges on my credit card. One for $89.92 and one for $84.95. Given the fact that I never authorized them to charge my card with these amounts AND the fact that I couldn't even use it because it was broken, I called their customer service. I was told that I authorized the order by ordering this "Trial" and that if I didn't cancel by 10/18/17 (This is only 12 days after I ordered the sample), I had to pay these amounts. When I asked if I could return the products and explained that it never even worked so I couldn't try the product, I was told that they could give me 25% off and will ship a replacement product to me. I told them that this was unacceptable as I never authorized these charges. They would not budge. They did cancel my so called "membership" and said that they will give me the 25% off but when I pushed to say that this is not right, they hung up on me. I tried going back to Facebook to see if I could see their advertisement again to read the fine print but it was nowhere to be found. IF they had a disclaimer on there that you must cancel your "membership" within 12 days, it was not very clear to the customer. I am extremely upset by this and would like for something to happen to this company who is clearly taking advantage of people. It is a terrible scam!

I saw luma belles ad on Facebook and was really excited to try this product especially at just $4.95 for shipping and handling. I ordered the moisturizer then another ad popped up for the under eye serum for the same price, just $4.95 shipping and handling. Need I remind you as well, this also said 14 free trial. Key word FREE! Nothing about this was free. It says you must cancel within 14 days or you will be automatically set up for month to month renewal. This was in the terms that you must pull up on your own to read. I saw this and so I called to cancel after just a few days of receiving it. So I was well within my 14 days. They had the nerve to then ask me how would I like to take care of the charges of my account. Excuse what?? She said yes ma'am you owe for the moisturizer and the under eye serum. I said why is that, I called within the 14 days. They told me yes ma'am you did but you also received the full portion of our product and so you owe for that. I said no I sure do not. No where on your website said anything about that. I said I have cancelled within my 14 days and she told me that I was cancelling any future subscription. I said oh no I am not paying for something that was supposed to be a free trial. I said where is the trial then. I said if this is the case that y'all are goin to bill people either way even if they cancel within the 14 days then why not just put on your website they will be charged $175 for both products not to mention the extra shipping and handling. I told her I would return the unused product and she said they could not refund me if I did this because they don't give refunds. I said oh no, you not giving me a refund because I'm not Giving you a dime so there will be nothing to refund. I told them they were nothing but a bunch of scammers and it's sad that they have to mislead and straight up lie to people to get money from them instead of having a legit product that people actually want to buy and the product does the work for them. I told them they have false advertisement and that their company should be shut down. I told the poor girl I talked to as well that I'm sorry and I bet she hates her job cause I'm sure she gets customers calling in furious all the time because they are a crooked company and ain't nothing but a bunch of scammers. Needless to say they did not charge me a dime because I did not back down but she sure tried hard to tell me I owed but I knew better than that. I can't believe this company still is allowed to run a business. They honestly need to be shut down!

Free sample not free and involuntarily enrolled in monthly product subscription. No refunds allowed without paying for "free sample".
I saw an advertisement for a free sample. I was looking into it and before I was able to complete the order, my screen froze; therefore I couldn't read any of the fine print before finalizing this order and also didn't realize that I would have to pay full price for the "free sample" and also would be enrolled in a monthly product subscription for over $100 monthly. When I received the shipment, I tried to return the unwanted sample (as I only was interested in trying a free sample) and she told me that I would have to pay for the product if I wanted to return it since they cannot resell or reuse it. I had not even opened the product and they refused to give me a refund! Not only this, but I was receiving about 10-15 phone calls the prior day telling me that I never completed my order, so I said, it's okay, I don't want to complete the order I was worried that the order went through since the screen froze on your site. It was not only annoying to receive so many calls during my work hours, but now I have to pay for a product that I never ordered really, because I couldn't read the information when the screen froze.

will not refund money 2 hours after placing order and the Customer service rep hung up on me twice. Refused to close my account unless I paid more
I purchased a cream and eye serum from Luma Belle this Morning before I saw the bad reviews. I also had no idea I was signing up to be billed monthly. The customer service rep
Refused to cancel my order, close my account, and refund my money when I called only 2 hours later to cancel. She said that in order to close my account, I would also have to pay an additional $35 and change for for both the products because the product isn't free. I can understand non refundable shipping and handling costs, even though it's highly unlikely they had even processed my order yet, but to force me to pay additional costs to cancel is wrong especially when I don't want the product and haven't even received it. The customer service rep also hung up on me twice intentionally and kept repeating herself. I called back both times because my situation had not been rectified. I ended up paying the $35 and change for product that I'll never use because I had to just to cancel the account. I told her if they were honest they would sell more product. They wouldn't have to scam people out of their money.