Lumen Technologies

I recently signed up for service with this company for internet. They initially assured me that I would have service on a specific date. Since I work from home this was extremely important. When they did not contact me to schedule a time for set up, I contacted them. At that point they told me that they would not be able to start service until almost 2 weeks beyond the initial date promised. I told them this was unacceptable and they had no resolution. I then explained my situation to a "supervisor" who also told me there was nothing that he could do. There was no attempt to resolve the problem or any offer of retribution. I immediately called another internet service and cancelled my account. I will never do business with this company again and would recommend anyone considering doing business with them to find another company.

Century Link reported me to collections claiming that I have an outstanding debt. Century Link has continually tried to charge me for a modem that I already returned. I have both the *** shipping number, and a confirmation number from Century Link that they received the modem. This issue has long been settled, but yet Century Link still reported me to collections. I have never had any credit issues, or any problems paying my bills. Century Link has been completely unorganized and has handled this situation unprofessionally. This whole situation has been stressful and has wasted a lot of my time continually dealing with an issue that has long been resolved.

Called ATT for Direct TV and internet. Spoke to Mario who set up Direct tv ord could not do Internet order for bundle rate because system was down; promised callback 48 hours. No callback. Placed tv ord on hold proceeded to call Centurylink to see what they offered. Spoke to representative Tim in Scottsdale AZ who promised me a rate bundled of $104 monthly. He said there was no receiver charges, and we would get a new HD dish with a cover to protect from storms. Also promised $200 Visa card and two year contract but we had call in when one year was up to get back on same plan to avoid price going up on TV. Said someone would come to house and set up computers for $60 because we are elderly; said we would get 3 receivers for 3 TVs and no monthly fee for them. We got separate bill, charged for receivers, only 1 tv was hooked up.and incorrect rates charged and there is no such thing as a protected satellite dish per the installer. My 90 yr old husband had to pay $70 for another professional to come and set up his TV.

WE REPORTED THE PHONE OUT 7/16/18, BUT IT WAS ALSO OUT THE DAY BEFORE. IT WAS SCHEDULED FOR REPAIR 7/26/18, NO ONE CAME BY OR CALLED. NOW THE REPAIR IS SCHEDULED FOR 8/7/18. MY HUSBAND IS VERY HANDICAPPED AND I HAVE NO WAY TO CALL 911 AS CELLS DON'T WORK HERE. I HAVE TO GO TO NEIGHBORS PHONE 434-978-4563. IF I NEED HELP WITH HIM IF HE FALLS I HAVE TO LEAVE HIM AND GO TO NEIGHBORS. THE LENGTH OF TIME HAS BEEN INEXCUSABLE. MY FATHER DIED ON 7/4/18 AND NO ONE COULD GET ME AS THE PHONE WAS OUT. LUCKILY I DROVE TO WERE THE CELL WORKED AND LISTENED TO VM AND GOT THE MESSAGE RE MY FATHER'S DEATH.

Whenever it rains, our phone gets static on the line. They have sent out a technician to "fix" this problem several times and it continues to happen. Now when we can use our phone, it will ring and when we answer, we hear a dial tone. The caller receives a message that they must first dial a 1 before our number. This happens even while calling from a cell phone and it shouldn't.

My account number is ***, the name on the account is ***.
I have been dealing with different representatives and they will not put me through to a supervisor! I have had issues with my service and I’ve been told multiple times someone would be sent out to check it but it hasn’t happened! The last lady I spoke with said she would resolve some issues on my account and now I have late charges after doing as she told me to do! My bill just keeps getting random late fees even though my bill is being paid, but now it’s showing I’m behind a month!

In Dec 2017 I down graded my service with CenturyLink - to remove Prizm TV and switch my internet to the high speed price for life offering. . On Jan 9 2018 the service technician installed the new high speed modem and removed the Prizm TV equipment as requested in December. CenturyLink continued to bill me for the Prizm Services over the course of the next several months. I called CenturyLink starting in March of 2018 to question why these charges continued to occur on my account. At the time the individual I spoke with said they would take care of it and I would no longer be billed for the Prizm TV. That did not happen in and subsequent months April, May, June, July my service was disconnected and sometimes twice a month, each time resulting in another phone call and more transferring from person to person. I have since started to document every person I have spoke with and every date and time that I have had to call to deal with this. The Bill is now over $900.00 of which only 65.00 of it associated with the internet that I am supposed to have. I have not had Prizm service or the equipment since January of 2018, I continue to be charged late fees and service fees for something I don't have access to. I have had multiple customer service reps, supervisors and finance representatives tell me that have fixed it and that my account will be credited, this never happens... At this point I have no idea what other actions to take but to file this complaint, It has become a mission in my life now to see this through till my account is corrected. I am on my 8th month now of dealing with this complete disaster of a system Centurylink has for billing and caring for their customers.

Century Link has been overcharging me for seven months, even though I call every month to complain and request adjustment. They tell me they'll "investigate" and they'll "escalate" and they'll call me, but they never do and every month I have to start over with their inadequate customer service and their apparent inability to maintain records of previous calls. There is no way to call back a supervisor or anyone who might have more than fictional authority over billing.
Overbilling began in January 2018. I was initially issued a credit, but as a result of what I was later told was incompetence, my contract was cancelled and I was started over as a new customer in March with no credits or discounts and still being billed as such. On average, I am being billed c. $30 more per month than I was in Dec 2017, for no reason.

A few months ago we had a bad rain storm that knocked out the phone lines. So I got on my cell phone and called Centurylink repair services to come look at what the problem was. I explained I had the wire maintance insurance abd that the issue was outside my home. So they sent a tech to check both inside and outside my apt. Lighting had struck the box on the outside so it was repaired. After wich the tech wrote up a fraudgelent report stating he had installed a new jack inside my home and and charged $85.00 plus a $40.00 trip charge. If there was a jack installed my inside wire insurance would had covered the the cost of the repaired jack wich was not installed in my home. And acording to the service agreement we are not responsible for any epquipment outside our apt. wich was the only thing that was repaired. I am being wrongfully charged for for fauls services rendered and my insurance was disregarded and I will not pay then for services I didnt recive

I have been with centurylink for 7 years. The price started at 19.99 a month for 1 year and after 1 year they charged me 65$. every year they hike up the price and I have to call many times to get a cheaper price. This last time I singed up for 2 year for 28.99 a month and after 1 year they changed started charging me 39.99 a month. They said if I cancel the contract I have to pay a penalty. they are very rude and will not honor the price that they say. every time I call I have to go through hurdles with them, they try to sell me tv and phone service and/or leave me on hold for long periods of time and hang up than I have to call again and start over with a different person.

This company is fraudulent. They scam their customers with deceitful information about pricing and then do not provide complete responses when questioned about price discrepancies. They have policies that have direct negative financial impacts on customers and do not work to satisfy their customers. I do NOT recommend this company and urge others to find internet service from other, more honest providers after I have had countless negative interactions when I have called with concerns.

Years of recurring isssues with the internet service I am receiving from century link. Century link has a monopoly in the area so don’t have an alternate physical connection isp choice. The service is intermittent, unreliable, and poor at best. Very often the internet speed just slows down to a crawl, where the speeds slows down to 0.01 to 0.00 mbps download speeds.when this occurs, we can barely use the internet. We are paying for 6mbps and we are not getting that consistently.
When these problems happen, i’m Also getting tired of contacting century link customer support, otherwilse I would be on the phone with incompetent and sometimes lying personnel from both overseas and abroad that most time result in me wasting hours of my time with absolutely no benefit to me.

When we built our home 4.5 years ago, we contacted CenturyLink to service us with phone and high speed internet, being that is the company I has used for several years prior. CenturyLink opened the work order to install the line that would provide us with phone and internet. We were told we were eligible for all services provided by CenturyLink. After a technician came out to complete the installation, he discovered that our home was past the allotted footage that CenturyLink allows for a line to be installed at no charge to us. An engineer had to be called out to measure the exact footage that we would be responsible for paying for, in order for us to receive CenturyLink services. We were told we would have to pay $662.58 for the line to be installed front he road to our house. We agreed and paid the amount in full. The line was installed and they got us up and running in February 2014. After 3 days, our high speed internet went out and a tech had to come back out to check the newly installed line. It was then that we were told we are too far away from the substation to receive a strong enough signal to get services. They cut us completely off without consulting with us saying our address is not serviced at this time. We were told to keep checking for services to become available at our address. We have been checking for 4.5 years! CenturyLink has yet to provide us with the services they promised when we paid $662.58 out of pocket. I was finally able to get another technician to come out yesterday to check our address for an adequate signal strength. The tech told me that we are 22,000 feet away from the substation and proceeded to show me a chart for the speed we would get based on our footage. The chart showed that we are within the footage to receive speeds of 512mb speed which is fine for what I need it for. The tech told me to contact CenturyLink again and put in an order for these services to be installed and that he would put in his notes that we were within the footage to receive services. I called CenturyLink within minutes of the tech leaving and closing out his work order. We were then told that out address is not within the service area and that we would need to keep waiting. We are within a working area and they still will not approve the work order! I work from home and desperately need internet. I do not need it for luxury purposes such as streaming videos or playing games. I just need something to work with! I feel we have been very patient waiting for CenturyLink to provide the services they promised when we paid $662.58! If they are not going to approve our address for a work order and provide us with internet, I want a full refund.

On 7/16/18 after 25 years of perfect paying history I returned all equipment & cancelled service BECAUSE Centurylink deactivated PAID service to pressure me, a senior citizen on a fixed income into a $75 tech support visit which is extortion. Several representatives assured me they would waive ALL cancellation fees because this company is the reason I cancelled. Today 7/28/18 I received a $17 bill which I have no intention of paying.
Steer clear of this company

I am a long time CenturyLink internet customer. In early 2017, CL was running a promotion in my area, and I was told that the price would be $31.49 per month.
In addition, their representative said the price would stay the same for at least 12 months. He also said that if the price changed, to contact the him and he would correct it.
It took me about 3 weeks to get a conversation with him, because my messages
weren't being returned. When I finally did speak wo him, he made a much better "correction" of my rate, but
he failed to correct the over-billing (which he said he would do, also).

In April, my rate went up over 83% versus March (from $31.49 to $58.99) and although the new rate
of $35 is an 11% increase, it is a much fairer and more believable
increase. Who should have to pay 83% more for the same exact service they
were getting before? That is unreasonable, and they know it. However, I have tried several times unsuccessfully to get them to correct the over-billing via email.

The way I see it, my April billing should be corrected to $31.49, and the new rate of $35 begun on my May billing, giving me a net $19.57 credit

Beginning in July, I set up internet with Centurylink for $45/month. I was told that it would be activated after 1 week (i have a modem). One week later, the job was done but my internet was not working. I called and complained and we decided that the problem was most likely with the wiring in the building. I had to wait another week (Saturday) because their weekdays availability times overlapped precisely with my work week times. I gave them special instructions to have the technician call my cell upon arrival because I am in an apartment. Instead of calling me he "completed his work" without contacting me. I called once again and complained and demanded the technician show up and contact me; he did not contact me and "completed his work".
After two weeks of no internet, no tech support, and 5-10 dead-end phone complaints totaling around 2 hours, I cancelled the service and requested that my account be wiped from the system and that my bill would be nothing. Sure enough, my ending statement was asking for $45 PLUS "service addition/changes" of an additional 4.50 (49.50). The woman who cancelled my service assured that there would be deductions that would zero out my bill; of course it was most likely nothing but a false promise.
OVERALL, I am being charged for $49.50 for 2 weeks of internet, and their tech(s) have failed numerous times to alleviate the problem. I have given them chances, spent hours on the phone, and they DID NOT provide (even close to) acceptable customer support.

I paid my bill in full on July 20th, 6 days prior to the due date under payment confirmation number ***. I printed the confirmation page for documentation and have an email confirmation of payment. On July 28th, I checked the status of my account because payment had not yet been deducted from my account only to find that I have a balance and a late fee. Upon chatting with the billing support team via the website, I was advised that they are unable to track payments even if provided the payment confirmation number. I was given an 800 number to resolve the issue, however, the agent (Albert A.) would not provide any direct contact information for a supervisor. We have nothing but problems with Centurylink. The only reason the bill is in my name is because they advised that my fiance has a past due balance at a previous address which we did not have service at.

I signed a 2 year contract for high speed internet in October, 2016 with CenturyLink. I moved to a different house in May, 2017. Instead of transferring my service, they cancelled my service and set up a new account, so I did not get the contracted price. It then took many hours on the phone, multiple phone calls, and lots of frustration to get the price I had been contracted re-instated. I also requested on many occasions that they honor the 2 year contract since I had not wanted the contract cancelled, only transferred to my new house and this was their error. They assured me it would happen. It did not. Now I am being charged nearly 3x the contracted price. When I try to call customer service out of the normal M-F hours, it just says they are unavailable and hangs up on me. There is no way to request a call back or leave a message. I hate their customer support. Their business practices are horrible. I will use any other option for internet service in the future.

My contract was coming due for Century Link so I initiated contact with them to review my contract. My contract was verbalized ONLY over the phone and they refuse to send me any information as to the price I will be paying for my phone lines etc. Century Link stated they were going to lower my monthly phone bill, however they were going to prorate the prices given the billing cycle, therefore, my August bill would be higher. I don't know why my bill would be HIGHER if my plan was decreasing. It could not be explained to me, I was told that is what she was suppose to say. I requested a summary of charges emailed to me and when I called back the following day to report one had not been emailed to me, I was hung up on. When I called back, Charlie, supervisor for Century Link told me they WILL not and Do Not send out quotes, that we would have to wait until we got our first bill. There was nothing he would do about it.

I canceled my service with Centurylink because we were relocating in WI to a city that Centurylink didn't proved a service. Through talking with them they stated they would waive the cancellation fee as I know they did for many other customers and instead just charged me another month of service that I didn't use. They proceed then after my account was cancelled to charge my account $218.60. I received the bill in the mail and called the same day in which the man told me he would take care of it and it would not come out of my account. Two weeks later the $218.60 indeed came out of my account on 06/16/2018. I called that day and they then told me I would be receiving a refund. I did not receive that for 2 weeks in which I proceeded to call back around 07/02/2018 and they told me it was a system error and they would get that check out that day and it would take 7-10 business days. I never received that check and called the week of 07/16/2018 and they told me there was nothing they could do and I had to wait for the check. I never received the check and I called back 07/26/2018 and she told me that my check was in the mail and would be here today 07/27/2018. Today 07/27/2018 I received a phone call instead stating that the check was just being 'cut today and would be in the mail in 7-10 business days'. The women that called was VERY rude and I am obviously upset because this is $218.60 in which has made me fall behind on other bills and overdraft my account.