Lumen Technologies

This is one of the worst companies that is supposed to be technology based. However, they are behind the curve when it comes to technology. Centurylink made promises to deliver higher internet speeds than they could actually deliver and that was based on their customer service.

Also, if you set an appointment for an installer to come out, don't be surprised if Centurylink changes the appointment and does not notify you beforehand. I've been with this company for many years and the service has declined as they have grown.

I should have ended the relationship with Centurylink years ago. I have an antiquated landline phone, in which is listed as non-published. Somehow, Centurylink switched it to public and published. That's when I should have cut all ties with Centurylink.

I have 10MBS of internet service, which is unheard of in today's world. Most companies tend to offer at least 20-25MBS being that everything requires internet/wifi now. This company has made false promises on at least two different occasions and they can never provide any explanation on when they're going to upgrade their internet capabilities.

I spoke with Steve Schwartz back in 2018 and he basically said that it was in Lumen Technologies/Centurylink's plans, but I should maybe check back. It's been over two years and after the last false promise, I'm done with dealing with Centurylink on things that can't deliver.

Century link fraudulently enrolled us in two separate internet plans for our one bedroom apartment. We started getting multiple bills with different account numbers. After calling over a dozen times, they would never close the duplicate account. it ended up going to collections. We called and called and someone would say they fixed it, but then we receive more bills and late notices.
Even with our account we DO use, every once in a while they monthly fee will more than double with no warning or notice and customer service refuses to do anything and sends you to about 10 more agents for help. After even receiving, in writing via their chat, confirmation they would give us our original rate, we received a new bill this week for DOUBLE the originally doubled bill.
This company should be shut down.

Their service is extremely expensive for prism, but where I live satellite is not an option.
$170+ for 10 megabit internet and television.
She has at least one outage a week.
The service and pricing alone I would have given three stars, but I decided one star because issues we had with a payment arrangement.
We had to set up a payment arrangement for the minimum amount due on payday.
Sadly, they took the entire amount due and completely ruined us.
When you're tight on money, an extra couple hundred dollars really means a lot.
After sitting on hold for 70 minutes, The young lady that answered told me it was not likely they would issue any kind of refund even if they took the wrong amount agreed upon, then she transferred me to another department who said I needed to go back to the first department.
While on hold for the third time, I was promptly hung up on. I gave up.
The damage was done, and I've played this game before with CenturyLink.
Don't feel like doing it again.
My girlfriend's aversion to learning new channels is the only reason I haven't left this company.
On a side note, before I was hung up on, the two people I spoke with were very friendly.

The single choice in my area for internet in S Nampa. 6 weeks and 7 techs to get my phone and interent working simultaneously. 5 days potential missed work. Truly poor service and very nice techs leave with incomplete service I had to start over each time and wait for a new tech. After the final tech, I had to have another tech come out and put all the wires back in two boxes that were left wide open and looked like a spiders nest of wires sticking out. Best advice is keep calling and calling until they get you up to speed. First six Techs did not know how to wire me correctly so have gone years with 1.4 now it is 29. They get 3 weeks of training and then are out in the field. Resolution department helped nicely with a refund for time I did not get internet. My home business suffered though. Centurylink is truly unbelievable! They also lied and said I could bring my current email address with me after I said that was the only thing holding me up to get internet through them. I tried and it is not possible. Lying to get a sale makes me really angry. How is that even legal!

Deceptive company and they don’t care. Horrible company! They have the monopoly in my area so I don’t get a choice. I just have to put up with their dishonesty, lack of customer service and I could go on. They just want to sale sale sale at the lowest speeds!

CenturyLink Used to be great! For months, my service has been terrible. I’ve had technicians out several times. Bottom line; a CenturyLink employee stated that the company does not want to invest any money into it because they want it to look good in stocks so they can resell. That’s hearsay, but I can only run one device at a time from home, can not upload and have service interruptions. Never had a problem, last few months the service is horrible!! Would not recommend to anyone.

CenturyLink is a corrupt, false advertising fraudalent fake company. The Revdex.com knows it but don't do a *** thing.

I was warned abut CenturyLink's horrifically-infamous customer service, and I experienced it on my own - and I'm not even a customer! When I moved to Apache Junction I was referred to a smaller company for my cable TV/phone/internet package by the company I had been with for many years, but did not service this area. I was not happy with the cable service, so switched to DirecTV. I thought I'd get AT&T telephone and internet service also, but it turns out they do not service this area either. I complained and they promptly sent a customer service representative to my new home, Elias or Eli depending on when you talk to him. He tried to strong-arm me into getting CenturyLink, but which I repeatedly told him "No." The very next day a box was delivered to my home from CenturyLink. The following weeks, after many phone calls to them, and being billed for the rental of whatever was in the box (one of many people I spoke with said it was equipment), I was finally told by someone in billing they'd send me a UPS return label, but they didn't. I called two more times, the last was the first time I lost my patience and took it out on the poor guy on the other end, but I did finally get a label. It cost me $11.00+ to send them back something I never agreed to or wanted. This company is the worst, and any companies associated with them needs to sever all relationship with them.

Only leaving one star because the system wont allow you to use none
Absolutely maddening, tried to get a phone line hooked up. 30 days, 9 long calls later we still have no phone!
You are sent from one rep to another, none can help you, or do anything right to rectify the situation. Sometimes after over an hour on the phone the call drops and you have to start all over again.
I cant believe a business can be this inept and still have any customers at all.
Hands down the most frustrating business I`ve ever had to deal with.

CenturyLink is the worst internet I have ever used. They barely pass for internet. Their customer service is a joke. Their agents are very rude, condescending, and make it seem like you are wasting their time for calling in. The technicians are horrible, they don't fix anything, and leave without telling you what work they actually did.
I have had at least 8 techs out in the past few months. And needless to say, I am extremely disappointed. I have had wires inside and out replaces, 2 modems replaced, and a new permanent outside wire (which took over 2 months for them to replace and bury). Has all of this resolved my issues?? Nope! They are now saying it's the hub down the street and network congestion is to blame, but they have no ETA for it to be fixed. Great....but I'm not surprised.
If CenturyLink did not have a monopoly in area, id change in a heartbeat, and never look back. I will never recommend them. Anyone who has to deal with them too, good luck!

I live in a rural area with internet through CenturyLink. They are our only option and only speed is 1.5. I have been calling for several year to see when a higher speed will be available. When ever I call they just tell me they are working on it and nobody can seem to give me a timeline for when it will be available. When asked I ask to speak to someone who can give me a better answer they tell me to send an email complaint but then they tell me that they can't find an email address for me to send a complaint to. Apparently all they can do is place a ticket to see if it can be fixed even though nothing will get dome because it is an issue with them not having better service available.

After transferring my service from one house to the new house, I have had nothing but issues! From there being slow internet, to now NO internet with waiting on a technician to come fix my issue! I also was not offered the same plan as the previous owners before me which I find BS! After talking to multiple people and being told that I now have no internet and so my kids are not able to be in school, I have to wait for a week before a technician can get to me?! Are you joking?! This is the worst customer service i’ve ever had to deal with! I had what ever you call their internet yesterday and now something magically happened overnight to where something needs to be repaired?! SCAM!! A BUNCH OF SCAMMERS! I will not pay them a minimum of $95 to “fix” the problem that doesn’t even exist!! I will be going with someone else ASAP!
Please do not use century link!! save your sanity and your tears!

Customer since approx 2006
Upgraded to faster service. Now I’m being billed for two services and both are Now turned off. Countless hours on the phone with Reps. Always no help and leaving you on hold until Your disconnected. If you ask for a supervisor they immediately put you on hold until your disconnected and you have to start over. Started with Josephine Oct 6th at 10:29 then Sonya who was horrible. Josephine tried transferred to Victor. Now Oct 8th 10am Hosea no help terrible. Transferred lost had to call back like before starting over. Allen 10:15 can’t get modem to work so transferred and lost. Call back in to get Ann tech side. Someone supposed to come between noon and 8pm. Just received a email if I didn’t return my modem I would be billed $200. WOW anyone believe the tech will show up this evening? Worst service ever do not do business with this group. Paying for months for two Internet services and have no internet period.

If I could give zero stars, I absolutely would. In December of 2016, I moved to a new state and was given information to sign up for CenturyLink internet for a special one-year discounted rate of $19.99/month. I signed up and began my internet at my first apartment. Month after month, I received bills that totaled $39/mo. I called EVERY single month multiple times and sat on the phone for hours each time, eventually speaking to someone who promised to adjust the rate and said they "put a note on my account so that it wouldn't happen again," only to have the exact same thing happen the following month.
After the fifth month, they told me I needed to sign up for their EasyPay in order to get the $19.99/month price that they offered. Why did it take FIVE months for anyone to explain that to me? I went on and set up the autopay amount. But, the next month, my bill AGAIN showed a price of over $30!
My lease for this apartment was up in August and I moved in with some friends I had met in the area. I decided to keep my internet account through CenturyLink and requested to change the address for my service. They told me this wasn't possible and that I needed to cancel and set up a new CenturyLink account. The day they told me they would show up to set up our internet, my roommate and I took off work to be home, but nobody every showed up. We called to ask about this and they said they had TWO set-up dates scheduled for our house two weeks down the road. First off, they gave us one date and then never showed up. Secondly, why would we need two separate CenturyLink set-up appointments?
Anyway, when I first got CenturyLink at my first apartment, I purchased the modem that CenturyLink offered. When we moved to the new house and finally got our account hooked up, the technician said the modem I had previously purchased would no longer work for my account and I needed a new modem. I refused to buy a new modem because I had just paid for the other one. He offered to take my old modem and leave the new one free of charge.
I continued to receive wrong billing amounts every month, but now I also had the cost for the modem added to my account. I, then, started getting charged "late fees," because I never "paid my full amount" prior to that month and had only paid $19.99/month. They claimed, I owed $34/month for my service. Once again, I got them to remove the late charges and they said they "put a note" in my account to fix it so it wouldn't happen again.
The next month, when it happened again, I refused to deal with it anymore. I called and sat on the phone for probably close to six hours until I talked to someone in management. He told me that I should never have been able to sign up for the $19.99/month and that they don't even offer internet at this price (even though that was the special 1-year deal I signed up for). Not only that, but he said I would need to now pay for all prior months that had previously been adjusted. I was given a bill for over $300, late fees, and sent to a collections agency.
This company is absolutely corrupted to the core. It is the most slimy, scummy company I've ever dealt with. I have spent the last few years actively convincing my friends co-workers to cut their ties with CenturyLink. I will not stand by while CenturyLink continues to scam its customers. If you are reading this and considering getting CenturyLink internet, please stay FAR away. It is not worth it. Even if it, INITIALLY, sounds like a better deal, financially. You will regret it.

This is literally one of the worst internet companies I have ever dealt with in my entire life. After reading the horrible reviews about CenturyLink, I thought I would give the service a try. The technician came and setup my internet and all was well for a few weeks. My neighbor decided to setup one as well but in the process, the technician cuts off my internet. I called to scheduled an appointment but told them to come after I get out of work. They showed up on appointment day when I was at work and didn't even tell me. I had to call because the tehnician never showed up. They set it up for another day and 2 weeks go by. While waiting I find out that my account number didn't exist and that the original technician was the one who has caused my neighbors and mines outages. I call customer service and chatted with them online about why no one has solved the issue and was hung up on more than 5 times. They finally fixed the internet and a month goes by when my internet shuts off again. I called to setup a time and my technician Rey from CenturyLink shows up and said he can't do anything until Monday at 8AM. Monday comes and he never shows up. I called CenturyLink and they couldn't page him. They suggested that the if the problem persists I'll have to reschedule again. I told them I don't even have internet and they just charged me for next month of no internet. This was the final straw. I called and quit the same day I called Comcast to setup my internet. These technicians talk bad about each other in front of the customers, they blatantly lie, they blame others, and they are not trained. The customer service is rude beyond belief and their app/automated system does not work. I warn anyone who is even the slightest interested in CenturyLink to save their money, mental health, and time. Do not use this company. Use Comcast. I will never stop telling my story with CenturyLink. If customers like me don't stand up to these tech companies, they will continue to screw people over.

Beyond unhappy with this internet provider. I purchased a new $150 modem from them at the time of an online special upgrade for $49/month. Cheaper deal than my current package and also upgraded speed. I did this in May. I have yet to see the price difference. I have been calling every time I get a bill to have it fixed. They tell me "you will see it fixed on your next billing cycle". Still have yet to see it. I go through this every month since May. Save yourself some frustration, dont upgrade for a cheaper price with them. They dont help. Their chat people refer you to the number that is only open mon-fri, who dont help.

Spent over an hour on the phone with Emp ID AC71100 because my internet isn't working. It keeps cutting in and out. It's been going on for over a week so tonight I called to find out what was going on with it. This agent kept interrupting me when I would ask a question with, "ma'am, ma'm, you need to...." I was patient with the interruptions and would answer whatever she was asking. She checked the line to find that it was unstable and she was going to send over a stronger signal. I asked, "shouldn't the signal always be strong?" She got irritated with my question and I asked it again because I truly didn't understand that if the signal wasn't strong why would they now be sending a stronger one and would that stronger signal stay. From there she had me unplug the modem. While waiting for the green lights to appear she said, "so all of the lights are green now", and I said no. On the third attempt of once again unplugging the modem, she asked if the all the green lights were on. I said no. She then said, well you need to let me know when the the lights are green. Now I'm getting a bit irritated with her behavior. So I responded, "Yes, I was planning on doing that." Still I remained calm. Then she asked me if my WiFi was on my phone. I checked the setting and it was turned on. So she had me run a connection test through my phone and relayed the numbers over to her. She had me run it a couple of times because I'm assuming the numbers were very low. She then had me restart the modem and told me to put a pen in the hole to restart the modem.
She then had me go to my laptop and gave me a link to reconnect WiFi to my home. But it asks a series of questions in the process so I asked her which one do I want to choose? The first one says it is RECOMMENDED to use. She told me not to use that one and use the second option. I asked her why if the first one is recommended. She got further irritated with me and said, "then just select the recommended one." So I did and it then asked me another set of questions that related to resetting all of the devices at home. This snippy agent then said, "that's why I told you to choose the other one so you don't have to do all of this." I then said, "You could have told me that in the first place." Now I'm getting a bit more irritated with her condescending attitude and irritation with me.
She then asks me again if I was connected to the WiFi on my phone and at this point I was a little confused so I asked her, "How will I know if I'm connected to the WiFi when my phone will ping off a cell tower. She said I needed to check my settings in WiFi and see if I was connected to my Century Link account. I finally understood what she was saying and was trying to explain that I now understood and I went to check if I was connected. I was not. I know I had connected with my password in the past but I am not sure if it got disconnected from all of the unplugging of my modem. I have no idea. But I was about to explain this to her when she went off on me. Told me how she has spent the last HOUR on the phone with me trying to help me and I haven't had my WiFi on and how can she help me when I'm not doing my part. This is where I lost it with little miss attitude. I told her I'm sorry I was taking up her valuable time and spending an hour of her time trying to get my internet issues resolved. That I am not as techy as she is. She kept talking over me and raising her voice over my raised voice and saying, "yes, I was taking up her time." I then said, "okay, you have slapped my hand now can we just fix it?! Do you think I enjoy spending an hour on a Friday night talking to you trying to get this resolved?!" I then asked for her name and she disconnected the call.
Now I called back and you can guess I'm more than hot under the collar. Spoke with a supervisor named David who said he would escalate my call and that I should expect an email. An email? Oh no, you are mistaken. I expect to hear from the service manager of this agent and/or higher. Still hadn't had my issue resolved and had to spend another half hour on the phone with David who found that the line was unstable and that I need a service call. So - what the heck does it matter if I'm connected to the WiFi on my phone when he found the SAME problem she did in the beginning and clearly was still an issue.
This company has reps that treat their customers in a condescending and irritated manner when I am the customer who has an issue WITH THEIR SERVICES. I am not a tech and am not as tech savvy as many out there. And that shouldn't matter. I am a paying customer and to be treated in the manner that I was treated is beyond acceptable. What does it matter that I took up an hour of her time? She still is on the clock, isn't she? I will be calling the headquarters of this company to complain about the behavior and will be planning on discontinuing my service with this horrible company. I will make sure all my family and friends know about the way this company treats their customers.

Wish I could give them a negative rating. Customer service is obscene, my internet went out this morning. I spent over 3 hours on the phone, talked to 11 different people. Got transferred back and forth between departments and it took 3 hours to find an employee that could even find my account. They could not tell me why my internet quit working or when it will be back on. They are rude and constantly interrupt me. As soon as I asked for a supervisor, they magically found my account. Worst company ever!

I am sending below the text of a letter I recently wrote to Century Link. I did not receive a reply and initiated an online chat today. I was told the matter was resolved, but I needed to call another department for a refund. I then spoke with someone at customer service and was told that they showed no record of my previous communications and no refund was due. I asked for a supervisor and was told one would return my call. Once again, that has not happened. I called the number provided by Revdex.com, and got an automated system and could not reach an actual human being to request a supervisor.

Text of letter:
Century Link
PO Box 2618
Omaha, NE 68103-2618

September 9, 2020

Order Date: XXXXXXXXXX
Order Number: XXXXXXXXX
Account Number XXXXXXXXXXXX
Omaha, NE 68103-2618

On August 11, 2020, I requested by phone that ALL of my Century Link services (home phone and internet) be canceled and was told by the representative that they had already processed the cancelation on the 8th based on the phone number port to the new service provider. I called again on August 17th to confirm that ALL services were canceled and was told the order had been processed on the 11th. Since then I have received several different Change Order Confirmations (COC), but none of these orders show ALL services being canceled.

I spoke with someone by the name of Jose on August 26, 2020 and again requested that ALL services be canceled retroactive to August 11. He said he would cancel internet services effective the 26th because he couldn’t do a retroactive cancelation. I asked for a supervisor, because I should be due a refund. There was not a supervisor available, and he told me one would call me back. That never happened.

Yesterday, I received another COC dated 08/28/2020 that shows I am STILL being charged for services. I am requesting that ALL SERVICES BE DISCONNECTED retroactive to August 11, and my refund be processed immediately. Please also send a label so I can return your equipment.

XXXXX XXXXXXXX
XXX XXXXXX XXX XXXXXX
XXXX XXXXXX XX XXXXX

Horrible service ! Paid for service and technician never came and was hung up on. Clearly none can track their people! Highly upset because my children will be missing school due to century link not able to get a hold to their techs to show on schedule date. The callcenter staff are rude! They don’t know what they are doing and kept transferring me smh! I’m want my money back! Because
Still no equipment nor tech has arrived and rude staff