Lumen Technologies

I switched from *** to Centurylink based of the promise of getting fiber optics with 1000 mbps constant. I left a 50$ a month service set fee for live. After fiber optics was installed (and paid for the installation myself as well as purchasing a modem, all together over 300$ just to get started) the service was not even close as promised. So I called technical service and they dispatched a technician. After hours of this man working at the house another crew came in to help him .. at the end I was told that for many technical reason I was about to get about half of that 1000 mbps. They annotated my account and I called customer service with the findings.

AFter having called customer service many times I was not able to speak with a supervisor, they are always busy or no available. When I requested a call back I never got a call. Finally I called today, July 24th and spoke with a representative was gave me two options: To take the service down to 100 mbps and pay 60$ a month (this service being less than what I was getting from *** and at higher price) or to get 80$ in one time credit.

I turned down both options.

I cancelled my Direct TV service on Feb. 28, 2018, with services being cancelled that same day as of midnight. I called Century Link on Feb, 28, 2018, to tell them I was cancelling phone and internet on March 2, 2018 because I was switching to cable with installation that day, March 2, 2018. Century Link told me they had an order from Spectrum verifying installation of Spectrum services would be on March 2, 2018 for phone, TV and internet. Century Link suggested that I call them on March 6, 2018 to allow a few extra days for cancellation with them and services connecting with Spectrum. I called Century Link as requested on March 6 and told them that I would be expecting a bill prorated from March 1 to March 6, 2018. Instead I got a bill telling that I owed for the entire month of March to Direct TV and to Century Link. I called to let them know I had no services from Direct TV or Century Link for March, except for the first few days. I had not heard from them for about a week then I got a letter saying they wanted $225 dollars for March including for them paying Direct TV on my behalf for March. Century Link adjusted the bill to remove their charges, but still billed me for Direct TV services for the month of March, even though Direct TV services had been shut off as of midnight March 2, 2018.

I work for a small business. We had CenturyLink come out and install 2 phone lines, 1 fax line and internet. They had to come out 9 times before they got it right. Later our office had a small fire and we had to move into a portable office behind the original office. It took us a month to get them to come out and move our service 6 feet from original building. We remodeled our office and a month before our move in date started calling them. After numerous promises to either call back or come out ..........NOTHING. Finally after 6 full weeks of calling and e-mailing every day someone came out. Only to tell us we had to get someone to install the wiring and jacks etc etc. This was another week in the waiting game. So if you have 2 months before you need service by all means these are your folks to call. BUT if you are like me and you need something ASAP DO NOT USE THEM! They SUCK BIG TIME!!!

Today we came home to our service not working. We contacted support who stated we had not had service since June 15th because an automatic payment didnt go through. I informed the agent that it actually had been working at least until the 21st of July as that was the last time we were home to use it. She stated our account was disconnected now and not suspended and nothing could be done despite their error in it not being suspended which would alert us something was wrong with the payment. Because the service was not suspended we didnt have an opportunity to update the payment. Instead the account was disconnected entirely. On a call prior to this one an agent advised that if a payment doesnt go through service would be suspended until payment was recieved. It seems as if its a scam to try and charge more because we are forced to start the service all over. Then we waited on hold for more than a half hour waiting for a supervisor. I now understand that the payment didnt go through which wasnt realized until we called in. Not everyone monitors their bank account daily so not having it suspended like the previous rep mentioned made it seem as it went through fine. Now we wait 3 days to 2 weeks to wait for a new modem and send in the old modem. When we first set up the account it took a month and a half to even get the modem and technician to get service started. I now am in jeapordy of losing my job that depends on the internet. The system supposedly is set to automatically suspend the account per the supervisor Gabriel from Springfield, MO. This system is clearly flawed and has caused a huge financial strain and frustration.

My billing for services dramatically increased in March 2018, I’ve made multiple calls to Centurylink to resolve the issue only to get lip service of agreement and promises of correction, yet my billing has only increased each month since. After making many calls each month since, finally speaking to a supervisor, Janet R, in May 2018, who promised to settle my monthly billing at an agreed upon total monthly billing of $202 with no change in current service plan, yet my July statement is again excessive ($239). I have asked to speak with a manager yet no one has contacted me. I have tried to cancel my services with centurylink each of the past 5 months, only to be given promises of resolution and lower rate guarantee, that never happened. I am being scammed by Centurylink.

I called in the beginning of June to cancel my services. I was told that I was all paid up through the billing period and that I would be receiving a refund to be forwarded to my new address. I was also told that autopay would be stopped. In July, I was charged again for services that I had not been receiving. No one was able to explain to my why I was charged. I spoke with someone who said she would be sending out a refund as well as a check to cover my overdraft fees from my back. I received an email today showing new charges of $66.25 I have called CenturyLink in total 5 times to try to resolve this issue, and have been transferred around, and not given help by anyone. The last time I was placed on hold waiting to speak with a supervisor to resolve this for over an hour before I had to hang up and go about my day.

Century Link took money out of my checking account they always have done it with no problem at all. Well this month they took out $366.94. I called them on Friday July 20, 2018 the guy I talked to said that they would be returning my $300.00. Well as of July 23 it still has not been put back into my checking account. So I called them again and they told me that the money was returned, so I went to my Bank to ask them if it was there and they told me NO. Today I had another bill taken out, so now I have an over draft of $444.52 because the money they took out. I would of had the money for this last bill if they would of only taken their $50.00 some dollars they were suppose to take out. Century link told me I owed for a Modem, well I never even accepted it from the *** man, Century Link was trying to make me buy something that I didn't even need my Modem I already had was just fine.
I have call Century Link many times and they still have not fixed this problem. My bank told me that if they returned the money it would show on their computer, and as of 9:30 July 23 it was not there. Now I would like Century Link to pay $444.52 because of my overdrafts and not having the money in my account for $112.00 payment that was taken out today.
Also I would like to know why I have a $733.88 Bill with Century Link when my bill has always been paid in full?
I just to Natasha in Financial Services and she told me they didn't steal any money that my bill was $366.94 and I told her that my Modem was returned it shows on their computers they just didn't take the $300.00 off my bill.
I am on a fixed income and this has put a lot of stress on me and when I get stressed I get sever Headaches.

I have had nothing but problems from day 1 with this company. I gave them three chances to fix it. Their equipment is old and outdated. I constantly kept getting disconnected from the Internet. We even swapped modems. I told them before I gave the modem back that I was unhappy and to cancel. They wouldn't do it even after I physically disconnected it myself and gave their modem to the service technician. They stretched the time period out so I couldn't claim their guarantee. Now they are billing me for a modem and interest on the month that should have been dropped. Their customer service is overseas and they can barely talk English. They are purposely pulling this crud to write it off!

I have email proof I tried to get this turned off several times and they kept telling me I had to do it in person. The senior techs know I did. Their two head senior techs were at my door recieving the modem!

They billed me for an extra month after I canceled on the exact contract end date.

I was promised a $100 Visa Gift Card multiple times when moving addresses from *** to my new address ***. I have reached out to Century Link 5 separate times to determine where my gift card is and have been transferred around continuously and have spent at least 5 hours on telephone calls or chats with Century Link and have made zero progress. Highly dissatisfied and realize it appears I have encountered false advertising.

I canceled my *** service to go back to Century Link who I used to be a customer with. I left Century Link because of internet speeds far below what was advertised. In May of this year they upgraded some equipment in my area which would provide faster service. I agreed to the speed and the price. All is fine with the price and speed so far. My complaint is that when I was ordering my service the sales lady (Kathy from Ogden UT) said I would be getting a 150 dollar gift card for switching over to Century Link. I did not get the card as promised after two months. I called and they said since the order was taken by Kathy a retail agent my call was not recorded and they have no way of determining what was said. This is not my fault that they did not record the call. I was promised the gift card and it did not come and won't according to the rude person who just got off the phone with me.

Moved into our new home in March of this year, unfortunately looking for the best deal instead of the best company. Our fiber optic cable has yet to be buried, it is now nearly August. Instead we have a drop line running on top of the ground across our back yard and the neighbors. We have contacted CenturyLink on multiple occasions and were told we would see someone the next week. We have escalated the last two calls to our local supervisor. Have yet to receive a phone call. We will be ending service with CenturyLink soon, putting and end to our and our neighbors misery with this company.

I spoke to someone who I thought would resolve my issues but clearly didn’t . I transferred services to a new home and was told my bill would be about 170$. Well I woke up today and saw $224!!! I was charged 80$ for internet for 1 week and for 1 month, separately — when I signed up for 50$ internet (which includes a loyalty discount)!! I then was told by the same representative to not deposit a 41$ credit check I received in the mail because it would be applied to my bill, plus an additional 20$ because I was over charged 67$ the previous month. Again, neither of those credits took place. I can see why people are wanting to sue this company for overcharging! This is beyond ridiculous and now I will be sitting on the phone with multiple representatives tomorrow to figure this out— and I know it still won’t be resolved because I’m sure I’ll be calling again the following month when my bill comes out

My internet account with CenturyLink was closed since March 2018 since I switched my internet provider to ***. However, CenturyLink continues to charge and bill me monthly even though the internet account is already closed; so the billing charges keeps adding up monthly too. I called Centurylink customer service monthly and even spoke with the supervisor and disconnection team, and all of them always promise me that they will fix the billing error and I will receive a final bill. None of this happen and now I received new bill again. I should not owe any amount from them since I always pay my bill on time. In fact, I even overpaid them since the amount I paid on 4/22/2018 I should not pay but made a mistake of paying it since my account was closed in March 2018 and I should not pay that March service. That's why the customer service issued a credit for the over payment.

In approximately April 2016, we contracted CenturyLink for our home internet service. From the time we started service with them, the bills were incorrect each month and I had to call repeatedly to have them fixed. We moved from this house in late October 2016 and my wife called to cancel service. She was told that I had to cancel the service, so I did an online contact form to cancel while at work. She was not told of any outstanding balances at this time. I received notice that I could not cancel through online means, so I sent a follow up letter indicating my desire to cancel service. At that point it had been several months since we had moved from our previous residence and it should have been clear that there was no service being used at that residence.

In March 2018 we received a notice stating that we owed $536.52 on this account. My wife, believing this must have been sent erroneously, tossed the letter. In May 2018 we received a collections letter stating that there was a balance owed on this account. I'm not understanding how a balance is owed on this account as I have not recieved a bill since we moved, and, quite frankly, none of the previous bills we received when we were using the service were ever correct.

The problem started when I asked Centurylink to transfer my service to the new address. I called them and had everything scheduled, however, at the time of the installation date no one showed up. I called the company and the representative told me they have canceled the installation and transfer of service for no reason. I asked to be canceled and got an email confirming it, but then the service continued active without my authorization. I contacted them once again complaining and they said I should get a refund for the charges implied (they were charging me re-activation fees and other fees) but the service continued to be active and they kept charging the account. I have a transcript of the chat I had with one of the representative in regard to this problem. Nothing has been done, the account remains active, and they are charging me over $200 for an account that I asked to be closed.

We have CentryLink internet in our home and the issue that we are having is that when ever there is bad weather (meaning rain) our internet goes out. Now my issue is that every time this happens we can’t run a successful business thus causing my family and I to loose money. This has not been the first time this has happened, every time this happens we are without internet for a week or so. I can’t believe that a company as big as CenturyLink is can’t even get their services straight. Also when I call customer service I get bounced around like a ping pong ball because everyone I speak to tells me that Florida is not their area and then when I get a hold of Florida they tell me that I have specialty internet and can only call at a certain time and that they can not help me. I hope this gets resolved in a timely matter.

Centurylink continues to charge me without cause. I had a plan with them, bundled with directtv. Last month, I cancelled Directtv, due to issues. Because they charge in advance, they refunded me the money for the second half of the month (since I wouldn't be using it). So, Directtv was cancelled. However, this month, Centurylink charged me again ($110) even though this was cancelled. I spoke with them but they insisted they couldn't help. They even tried to tell me that it was my final bill for Directtv (even though Directtv had already refunded me for unused time the month prior). This unethical practice is hurtful and concerning and has caused a ton of hardship on my family.

Also, my plan is 56 a month and they somehow kept it at 66. I would like the ten dollars back for that as well.

I am also very interested in having my time compensated as I have spent roughly 20hours on the phone and in chats with them trying to resolve issues without being helped.

When I signed up for interment through Centrylink I picked the package for $55.00 a month. I have been with them for 5 months now and every month except for last month I have had to contact them because my bill is $15.00 extra every time. Last month it was correct at $55.00 so I thought they got it fixed and again this month its back up to $65.00. I am tired of sitting on the phone with them every single month to get this fixed. I am not sure why its so hard to get this corrected. They say its the charge for the modem they sent me that I asked them NOT to send since I had my own. I turned the modem they sent they even have it in their records but still continue to charge me the extra $15.00 a month. I do not recommend any one to do business with this company!!

Century Link informed us that our modem needed to be updated to a newer one as ours was old. We agreed and paid $150 to have it upgraded. The modem keeps picking up an IP address that places our location in other states. Before we upgraded our modem we didn't have any issue with our IP address picking up the right geo location.

I have called them several times, been given the run around, been asked to pay more for a static IP address, been told they can't do anything, etc.

This is called IP drift. My IP address should be for my zip code. I should not be asked to pay a premium fee for something that I never had a problem with in the past.