Luminescent Serum

To [redacted] :Thank you for mediating this consumer complaint from our customer,Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/12/and paid the shipping and handling fees of $and $1.95.The trial expired on 04/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/26/2017,$for the Face Serum and $for the Eye Cream.However we have cancelled the customer’s account and have refunded the charges on 04/26/2017, $for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 05/15/ $Trans ID: [redacted] dated 05/15/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream on a day trial basis back on 05/09/and paid the shipping and handling fee of $4.95.The trial expired on 05/23/and due to the fact that the customer didn’t cancel they ? were charged ? $for the original shipmentCustomer contacted our Customer Service on 06/20/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/09/? in the amount of ? $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: [redacted] dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make ***e that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Serum and $for the Eye Cream.? Customer contacted our Customer Service on 05/21/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/21/$for the Skin Serum and $for the Eye Creamfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 06/21/2017.? $Trans ID: [redacted] dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:385016792-1249348#}

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 02/25/and paid the shipping and handling fees of $and $5.99.Customer contacted our Customer Service on 03/06/and requested for the subscription to be cancelled, which we did.The mentioned $is not a charge from our companyHowever as a courtesy we have provided the customer a refund for the shipping and handling of the products,$and $charged on 02/25/Here are the refund confirmation:$Trans ID: [redacted] dated 06/26/$Trans ID: [redacted] dated 06/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/09/and paid the shipping and handling fees of $and $2.95.The trial expired on 05/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/$for the Skin Cream and $for the Eye Serum.? Customer contacted our Customer Service on 05/24/and requested for the subscription to be cancelled,which we did.The customer also requested a refund,our Customer Service offered the customer a courtesy refund $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum charged on 05/23/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 06/21/2017.? $Trans ID: [redacted] dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:385013214-1249342#}

From:? Luminescent Face SerumDate: Thu, Jul 6, at 3:PMSubject: Case Number: [redacted] C/O [redacted] To:? [email protected] [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:? [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 05/16/and paid the shipping and handling fees of $and $The trial expired on 05/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/30/$for the Face Serum and $for the Eye Cream.? Customer contacted our Customer Service on 05/30/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/30/2017,$for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 06/27/2017.? $89.95Trans ID: [redacted] dated 06/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:393109012-1281545#}

Dear [redacted] , Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our face serum and eye cream on a day trial basis back on 06/17/and paid the shipping and handling fees of $and $The trial expired on 07/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/01/$for the face serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 07/31/the customer was charged $and $for new shipments.We feel for our customer’s concerns and do apologize for the inconvenience, thus we will provide a full refund for the charge on 07/31/for the face serum in the amount of $for any misunderstanding when placing the orderWe will also issue a refund for the charge on 07/31/for the eye cream in the amount of $ Here are the refund confirmations:$Trans ID: [redacted] dated 08/08/ $Trans ID: [redacted] dated 08/08/2017Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/19/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/$for the Skin Cream and $for the Eye Serum,however the $for Eye Serum was declined.Customer contacted our Customer Service on 05/15/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$for the Skin Cream charged on 05/03/for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID: [redacted] dated 05/17/ Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/30/and paid the shipping and handling fees of $and $4.99.The trial expired on 05/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipments on 05/21/2017.On 05/16/our Fulfillment received the customer’s return and provided the customer with a cancellation as well as a refund in the amount of $89.95.Customer contacted our Customer Service on 05/17/regarding the $charged on 05/16/which our Customer Service explained the terms and condition and informed the customer that charge was refunded due to the returned shipment.Below is the refund confirmation:$Trans ID: [redacted] ? dated 05/16/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/09/and paid the shipping and handling fees of $and $2.95.The trial expired on 05/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/$for the Skin Cream and $for the Eye SerumCustomer contacted our Customer Service on 05/24/and requested for the subscription to be cancelled,which we did.The customer also requested a refund,our Customer Service offered the customer a courtesy refund $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum charged on 05/23/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID: [redacted] dated 06/21/$Trans ID: [redacted] dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385013214-1249342#}

? ? ? ? ? ? ? ? ? To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/19/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/$for the Skin Cream and $for the Eye Serum,however the $for Eye Serum was declined.Customer contacted our Customer Service on 05/15/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$for the Skin Cream charged on 05/03/for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID: [redacted] dated 05/17/ ? ? ? ? ? Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/30/and paid the shipping and handling fees of $and $4.99.The trial expired on 05/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipments on 05/21/2017.On 05/16/our Fulfillment received the customer’s return and provided the customer with a cancellation as well as a refund in the amount of $89.95.Customer contacted our Customer Service on 05/17/regarding the $charged on 05/16/which our Customer Service explained the terms and condition and informed the customer that charge was refunded due to the returned shipment.Below is the refund confirmation:$Trans ID: [redacted] dated 05/16/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our and on a day trial basis back on 05/29/and paid the shipping and handling fees of $and $4.95.The trial expired on 06/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments,$for the Skin Serum and $for the Eye Cream.Customer contacted our Customer Service on 06/12/and requested for the subscription to be cancelled, which we did.Customer also requested a refund,our Customer Service offered the customer a courtesy refund of $for the Face Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remining refunds for the charges on 06/12/2017, $for the Skin Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/27/ $Trans ID:*** dated 06/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products the Skin Cream and the Eye Serum on a day trial basis back on 03/09/and paid the shipping and handling fee of $The trial expired on 03/23/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Due to no cancellation the autoship program took effect.The following month on 04/23/the customer was charged $for a new shipment of Skin Cream.Again the following month on 05/23/the customer was charged $for a new shipment of Skin Cream.Customer contacted our Customer Service on 05/26/and requested for the subscription to be cancelled, which we did.The customer also requested a refund our Customer Service also offered the customer a courtesy refund of $for the Skin Cream charged on 05/23/2017,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus on 05/31/the customer was provided the remaining $for the Skin Serum charged on 05/23/2017.The customer was also provided refunds for the charges on 04/23/and 03/23/2017,$for the Skin Cream charged on 04/22/and $for the Skin Cream charged on 03/23/for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 05/26/2017. $Trans ID:*** dated 05/31/2017. $Trans ID:*** dated 05/31/2017. $Trans ID:*** dated 05/31/2017. Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Face Serum on a day trial basis back on 05/26/and paid the shipping and handling fee of $4.95.The trial expired on 06/09/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 06/10/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund for the charge on 06/09/in the amount of $94.95for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions