Luminescent Serum

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 03/29/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/12/2017,$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 04/12/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then contacted us again on 04/17/requesting a refund.Our Customer Service offered a courtesy refund, $for the Skin Cream and $for the Eye Serum,which the customer accepted.At this time the customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies have ruled the customer's claim in our favor.We wish the customer would have contacted us for assistance rather than file a dispute,however we value all of our customer’s concerns and do apologize for the inconvenience thus we will be providing the customer a refund for the remaining amount,$for the Skin Cream and $for the Eye Serum.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385036102-1249409#}

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream on a day trial basis back on 05/28/and paid the shipping and handling fee of $4.95.The trial expired on 06/11/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentCustomer contacted our Customer Service on 06/21/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/11/ in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Skin Cream on a day trial basis back on 05/28/and paid the shipping and handling fee of $4.95.The trial expired on 06/11/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipmentCustomer contacted our Customer Service on 06/14/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund in the amount of $charged for the Skin Cream for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Dear *** ***, Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm
and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our face serum and eye cream on a day trial basis back on 06/17/and paid the shipping and handling fees of $and $The trial expired on 07/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/01/$for the face serum and $for the eye creamDue to no cancellation the autoship program took effectThe following month on 07/31/the customer was charged $and $for new shipments.We feel for our customer’s concerns and do apologize for the inconvenience, thus we will provide a full refund for the charge on 07/31/for the face serum in the amount of $for any misunderstanding when placing the orderWe will also issue a refund for the charge on 07/31/for the eye cream in the amount of $ Here are the refund confirmations:$Trans ID:*** dated 08/08/ $Trans ID:*** dated 08/08/2017Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream on a day trial basis back on 05/09/and paid the shipping and handling fee of $4.95.The trial expired on 05/23/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentCustomer contacted our Customer Service on 06/20/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/09/ in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer,Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/12/and paid the shipping and handling fees of $and $1.95.The trial expired on 04/26/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/26/2017,$for the Face Serum and $for the Eye Cream.However we have cancelled the customer’s account and have refunded the charges on 04/26/2017, $for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 05/15/ $Trans ID:*** dated 05/15/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If I do not see the refunds in the 3-days that they say, I will contact you againIs that how it works?Thank you very much!
Regards,
*** ***

Our records show that the funds have already been released from our companyIf you do not see the refunds please contact your financial institution regardingYou may provide them with the Trans ID.We appreciate your understanding.Have a wonderful day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Eye Cream and Skin Serum on a day trial basis back on 04/15/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/29/201, $for the Skin Serum and $for the Eye Cream.Customer contacted our Customer Service on 05/12/and requested for the subscription to be cancelled, which we did.Our Customer Service also issued the customer a 35% courtesy refund, $for the Skin Serum and $for the Eye Cream.However on 05/14/our Customer Service issued the remaining refunds,$for the Skin Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$dated 05/12/ $dated 05/12/2017.$dated 05/14/2017.$dated 05/14/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our Skin Cream and Eye Serum products on a day trial basis back on 03/29/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/12/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/12/2017,$for the Skin Cream and $for the Eye Serum.Customer had contacted our Customer Service on 04/12/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the account.Customer then contacted us again on 04/17/requesting a refund.Our Customer Service offered a courtesy refund, $for the Skin Cream and $for the Eye Serum,which the customer accepted.At this time the customer’s account has been flagged as a chargeback for the disputed chargesUnfortunately, the chargeback processor and credit card companies have ruled the customer's claim in our favor.We wish the customer would have contacted us for assistance rather than file a dispute,however we value all of our customer’s concerns and do apologize for the inconvenience thus we will be providing the customer a refund for the remaining amount,$for the Skin Cream and $for the Eye Serum.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385036102-1249409#}

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Is this complaint re-opened? I’d like to post something stating that they have not refunded me yet
Regards,
*** ***

From: Luminescent Face SerumDate: Thu, Jul 6, at 3:PMSubject: Case Number: *** C/O *** ***To: [email protected] *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company
strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 05/16/and paid the shipping and handling fees of $and $The trial expired on 05/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/30/$for the Face Serum and $for the Eye Cream. Customer contacted our Customer Service on 05/30/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/30/2017,$for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/27/2017. $89.95Trans ID:*** dated 06/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:393109012-1281545#}

We apologize, however that is not a charge from our company.We have provided the customer with all fundsPlease direct that charge to the appropriate partyWe appreciate your understanding and hope you have a wonderful day

Our records show that the funds have already been released from our companyIf you do not see the refunds please contact your financial institution regardingYou may provide them with the Trans ID.We appreciate your understanding.Have a wonderful day!

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Face Serum on a day trial basis back on 05/26/and paid the shipping and handling fee of $4.95.The trial expired on 06/09/and due to the fact that the customer didn’t cancel they were charged $for the original shipment.Customer contacted our Customer Service on 06/10/and requested for her subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a refund for the charge on 06/09/in the amount of $94.95for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the Luminescent ) on a day trial basis back on 04/19/and paid the shipping and handling fee of $The trial expired on 05/03/and due to the fact that the customer didn’t cancel they were charged $for the original shipment. Customer contacted our Customer Service on 05/09/and requested for her subscription to be cancelled, which we did.The customer’s account has been flagged as a chargeback for the disputed chargeHowever, will be issuing a refund of $for the Luminescent charged in 05/03/Here is the refund confirmation:$Trans ID:*** dated 05/24/2017. Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, customer ordered our Skin Cream on a day trial basis back on 05/28/and paid the shipping and handling fee of $4.95.The trial expired on 06/11/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentCustomer contacted our Customer Service on 06/21/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 06/11/ in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID:*** dated 06/27/Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

We apologize, however that is not a charge from our company.We have provided the customer with all fundsPlease direct that charge to the appropriate partyWe appreciate your understanding and hope you have a wonderful day

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 02/25/and paid the shipping and handling fees of $and $5.99.Customer contacted our Customer Service on 03/06/and requested for the subscription to be cancelled, which we did.The mentioned $is not a charge from our companyHowever as a courtesy we have provided the customer a refund for the shipping and handling of the products,$and $charged on 02/25/Here are the refund confirmation:$Trans ID:*** dated 06/26/$Trans ID:*** dated 06/26/Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions