Luminescent Serum

To [redacted] :Thank you for mediating this consumer complaint from our customer,Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/12/2017 and paid the shipping and handling fees of $4.95 and $1.95.The trial expired on 04/26/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/26/2017,$94.95 for the Face Serum and $89.95 for the Eye Cream.However we have cancelled the customer’s account and have refunded the charges on 04/26/2017, $94.95 for the Face Serum and $89.95 for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$94.95 Trans ID:[redacted] dated 05/15/2017.      $89.95 Trans ID:[redacted] dated 05/15/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/30/2017 and paid the shipping and handling fees of $5.99 and $4.99.The trial expired on 05/14/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 for the original shipments on 05/21/2017.On 05/16/2017 our Fulfillment received the customer’s return and provided the customer with a cancellation as well as a refund in the amount of $89.95.Customer contacted our Customer Service on 05/17/2017 regarding the $89.95 charged on 05/16/2017 which our Customer Service explained the terms and condition and informed the customer that charge was refunded due to the returned shipment.Below is the refund confirmation:$89.95 Trans ID:[redacted] dated 05/16/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted], Thank you for mediating this consumer complaint from our customer, Case Number: Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm...

and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our face serum and eye cream on a 14 day trial basis back on 06/17/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 07/01/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/01/2017 $94.95 for the face serum and $89.95 for the eye cream. Due to no cancellation the autoship program took effect. The following month on 07/31/2017 the customer was charged $94.95 and $89.95 for new shipments.We feel for our customer’s concerns and do apologize for the inconvenience, thus we will provide a full refund for the charge on 07/31/2017 for the face serum in the amount of $94.95 for any misunderstanding when placing the order. We will also issue a refund for the charge on 07/31/2017 for the eye cream in the amount of $89.95.  Here are the refund confirmations:$94.95 Trans ID:[redacted] dated  08/08/2017      $89.95 Trans ID:[redacted] dated 08/08/2017Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They owe me more than that!  I was charged $36.95 for a product I did not receive.  I want all my money back!  My bank has even tried to get it from them and they will not give it back.

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our product ( the Luminescent ) on a 14 day trial basis back on 04/19/2017 and paid the shipping and handling fee of $4.95 . The trial expired on 05/03/2017 and due to the fact that the customer didn’t cancel they were charged $94.95 for the original shipment. Customer contacted our Customer Service on 05/09/2017 and requested for her subscription to be cancelled, which we did.The customer’s account has been flagged as a chargeback for the disputed charge. However, will be issuing a refund of $94.95 for the Luminescent charged in 05/03/2017. Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 05/24/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted] Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our face cream and eye serum on a 14 day trial basis back on 06/10/2017 and paid the shipping and handling fees of $4.95 and $5.99. The trial expired on 06/24/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/24/2017 $94.95 for the face cream and $89.95 for the eye serum. Due to no cancellation the autoship program took effect. The following month on 07/24/2017 the customer was charged  for new shipments.Customer contacted our Customer Service on  07/28/17 and requested for the subscription to be cancelled and requested refunds, which we processed . We have provided a full refund for the charge on 07/24/17 for the face cream in the amount of $94.95 and a refund for the previous order on 06/24/17 in the amount of $94.95 for any misunderstanding when placing the order. We also have issued refunds for the charge on 07/24/17 for the eye cream in the amount of $89.95 and $89.95 on 06/24/17.Here are the refund confirmations:$94.95 Trans ID:[redacted] dated: 07/28/17$94.95 Trans ID: [redacted] dated: 07/28/17$89.95 Trans ID:[redacted]  dated: 07/28/17$89.95 Trans ID:[redacted] dated: 07/28/17Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Cream on a 14 day trial basis back on 05/09/2017 and paid the shipping and handling fee of $4.95.The trial expired on 05/23/2017 and due to the fact that the customer didn’t cancel they  were charged  $94.95 for the original shipment. Customer contacted our Customer Service on 06/20/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 05/09/2017  in the amount of  $94.94 for any misunderstanding when placing the order. Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 06/27/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 05/09/2017 and paid the shipping and handling fees of $5.99 and $2.95.The trial expired on 05/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/2017 $94.95 for the Skin Cream and $89.95 for the Eye Serum. Customer contacted our Customer Service on 05/24/2017 and requested for the subscription to be cancelled,which we did.The customer also requested a refund,our Customer Service offered the customer a courtesy refund $31.48 for the Skin Cream and $33.23 for the Eye Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $61.72 for the Skin Cream and $58.47 for the Eye Serum charged on 05/23/2017 for any misunderstanding when placing the order.Here are the refund confirmations:$61.72 Trans ID:[redacted] dated 06/21/2017. $58.47 Trans ID:[redacted] dated 06/21/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385013214-1249342#}

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 04/19/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 05/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/2017 $94.95 for the Skin Cream and $89.95 for the Eye Serum,however the $89.95 for Eye Serum was declined.Customer contacted our Customer Service on 05/15/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$94.95 for the Skin Cream charged on 05/03/2017 for any misunderstanding when placing the order.Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 05/17/2017.      Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream on a 14 day trial basis back on 05/28/2017 and paid the shipping and handling fee of $4.95.The trial expired on 06/11/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $94.95 for the original shipmentCustomer contacted our Customer Service on 06/14/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund in the amount of $94.96 charged for the Skin Cream for any misunderstanding when placing the order. Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 06/26/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 02/25/2017 and paid the shipping and handling fees of $4.95 and $5.99.Customer contacted our Customer Service on 03/06/2017 and requested for the subscription to be cancelled, which we did.The mentioned $36.71 is not a charge from our company. However as a courtesy we have provided the customer a refund for the shipping and handling of the products,$4.95 and $5.99 charged on 02/25/2017. Here are the refund confirmation:$5.99 Trans ID:[redacted] dated 06/26/2017. $4.95 Trans ID:[redacted] dated 06/26/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.