Luminescent Serum

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Eye Cream and Skin Serum on a day trial basis back on 04/15/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/29/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/29/201, $for the Skin Serum and $for the Eye Cream.Customer contacted our Customer Service on 05/12/and requested for the subscription to be cancelled, which we did.Our Customer Service also issued the customer a 35% courtesy refund, $for the Skin Serum and $for the Eye Cream.However on 05/14/our Customer Service issued the remaining refunds,$for the Skin Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$dated 05/12/ $dated 05/12/2017.$dated 05/14/2017.$dated 05/14/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make ***e that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Serum and $for the Eye Cream. Customer contacted our Customer Service on 05/21/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/21/$for the Skin Serum and $for the Eye Creamfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/21/2017. $Trans ID:*** dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385016792-1249348#}

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make ***e that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/07/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/21/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/21/$for the Skin Serum and $for the Eye Cream. Customer contacted our Customer Service on 05/21/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/21/$for the Skin Serum and $for the Eye Creamfor any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/21/2017. $Trans ID:*** dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:385016792-1249348#}

From:? Luminescent Face SerumDate: Thu, Jul 6, at 3:PMSubject: Case Number: *** C/O *** ***To:? [email protected] *** ***:Thank you for mediating this consumer complaint from our customer, Case Number:? ***.Our company
strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Face Serum and Eye Cream on a day trial basis back on 05/16/and paid the shipping and handling fees of $and $The trial expired on 05/30/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/30/$for the Face Serum and $for the Eye Cream.? Customer contacted our Customer Service on 05/30/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 05/30/2017,$for the Face Serum and $for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/27/2017.? $89.95Trans ID:*** dated 06/27/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:393109012-1281545#}

[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes.? According to our records, customer ordered our Face Serum on a day trial basis back on 04/20/and paid the shipping and handling fee of $The trial expired on 05/04/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 05/04/$for the Face Serum.Customer had contacted our Customer Service on 05/06/and requested for the subscription to be cancelledWe immediately granted the request and cancelled the accountUnfortunately, the customer’s account has been flagged as a chargeback for the disputed chargesThe chargeback processor and credit card companies determine the legitimacy of the claim and usually provide any refunds if necessary.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing a full refund of $for the Face Serum charged on 05/04/Here is the refund confirmation:$Trans ID:[redacted]? dated? 06/01/2017.? Refund should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:374181361-1204014#}

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
[redacted]
They owe me more than that!? I was charged $for a product I did not receive.? I want all my money back!? My bank has even tried to get it from them and they will not give it back

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/30/and paid the shipping and handling fees of $and $4.99.The trial expired on 05/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $for the original shipments on 05/21/2017.On 05/16/our Fulfillment received the customer’s return and provided the customer with a cancellation as well as a refund in the amount of $89.95.Customer contacted our Customer Service on 05/17/regarding the $charged on 05/16/which our Customer Service explained the terms and condition and informed the customer that charge was refunded due to the returned shipment.Below is the refund confirmation:$Trans ID:***? dated 05/16/2017.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Is this complaint re-opened?? I’d like to post something stating that they have not refunded me yet
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.? According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 05/09/and paid the shipping and handling fees of $and $2.95.The trial expired on 05/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/23/$for the Skin Cream and $for the Eye Serum.? Customer contacted our Customer Service on 05/24/and requested for the subscription to be cancelled,which we did.The customer also requested a refund,our Customer Service offered the customer a courtesy refund $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum charged on 05/23/for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 06/21/2017.? $Trans ID:*** dated 06/21/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail:? [email protected] Free Number:? 1-877-348-1793{#HS:385013214-1249342#}

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's? response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved.? If I do not see the refunds in the 3-days that they say, I will contact you againIs that how it works?Thank you very much!
Regards,
[redacted]

Dear *** *** Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our face cream and eye serum on a day trial basis back on 06/10/and paid the shipping and handling fees of $and $The trial expired on 06/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/24/$for the face cream and $for the eye serumDue to no cancellation the autoship program took effectThe following month on 07/24/the customer was charged ? for new shipments.Customer contacted our Customer Service on ? 07/28/and requested for the subscription to be cancelled and requested refunds, which we processed We have provided a full refund for the charge on 07/24/for the face cream in the amount of $and a refund for the previous order on 06/24/in the amount of $for any misunderstanding when placing the orderWe also have issued refunds for the charge on 07/24/for the eye cream in the amount of $and $on 06/24/17.Here are the refund confirmations:$Trans ID:*** dated: 07/28/17$Trans ID: *** dated: 07/28/17$Trans ID:*** ? dated: 07/28/17$Trans ID:*** dated: 07/28/17Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

? ? ? ? ? ? ? ? ? To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 04/19/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/03/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/03/$for the Skin Cream and $for the Eye Serum,however the $for Eye Serum was declined.Customer contacted our Customer Service on 05/15/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund,$for the Skin Cream charged on 05/03/for any misunderstanding when placing the order.Here is the refund confirmation:$Trans ID:[redacted] dated 05/17/ ? ? ? ? ? Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Face Serum on a 14 day trial basis back on 04/20/2017 and paid the shipping and handling fee of $4.95. The trial expired on 05/04/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipment on 05/04/2017 $94.95 for the Face Serum.Customer had contacted our Customer Service on 05/06/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. Unfortunately, the customer’s account has been flagged as a chargeback for the disputed charges. The chargeback processor and credit card companies determine the legitimacy of the claim and usually provide any refunds if necessary.However, we feel our customers concerns and do apologize for the inconvenience, thus we will be providing a full refund of $94.95 for the Face Serum charged on 05/04/2017. Here is the refund confirmation:$94.95 Trans ID:[redacted] dated 06/01/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.--Luminescent Face SerumEmail: [email protected] Free Number: 1-877-348-1793{#HS:374181361-1204014#}

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products the Skin Cream and the Eye Serum on a 14 day trial basis back on 03/09/2017 and paid the shipping and handling fee of $4.95. The trial expired on 03/23/2017 and due to the fact that the customer didn’t cancel they were charged $94.95 for the original shipment.Due to no cancellation the autoship program took effect.The following month on 04/23/2017 the customer was charged $94.95 for a new shipment of Skin Cream.Again the following month on 05/23/2017 the customer was charged $94.95 for a new shipment of Skin Cream.Customer contacted our Customer Service on 05/26/2017 and requested for the subscription to be cancelled, which we did.The customer also requested a refund our Customer Service also offered the customer a courtesy refund of $33.23 for the Skin Cream charged on 05/23/2017,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus on 05/31/2017 the customer was provided the remaining $61.72 for the Skin Serum charged on 05/23/2017.The customer was also provided refunds for the charges on 04/23/2017 and 03/23/2017,$94.95 for the Skin Cream charged on 04/22/2017 and $94.95 for the Skin Cream charged on 03/23/2017 for any misunderstanding when placing the order. Here is the refund confirmation:$33.23 Trans ID:[redacted] dated 05/26/2017. $61.72 Trans ID:[redacted] dated 05/31/2017. $94.95 Trans ID:[redacted] dated 05/31/2017. $94.95 Trans ID:[redacted] dated 05/31/2017. Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our and on a 14 day trial basis back on 05/29/2017 and paid the shipping and handling fees of $5.99 and $4.95.The trial expired on 06/12/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments,$94.95 for the Skin Serum and $39.99 for the Eye Cream.Customer contacted our Customer Service on 06/12/2017 and requested for the subscription to be cancelled, which we did.Customer also requested a refund,our Customer Service offered the customer a courtesy refund of $33.23 for the Face Serum,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remining refunds for the charges on 06/12/2017, $61.72 for the Skin Serum and $39.99 for the Eye Cream for any misunderstanding when placing the order.Here are the refund confirmations:$61.72 Trans ID:[redacted] dated 06/27/2017.      $39.99 Trans ID:[redacted] dated 06/27/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.