Lynchburg Regional Business Alliance

To whom it may concern: GLA has reviewed the account(s) in question and has not evidence that the account(s) in question are not Mrs. [redacted]’s.  Please send in any documentation, including a police report for identity theft, so that we may clearly understand which accounts are not Mrs. [redacted]’s....

GLA will comply with no calls to the place of employment.  The accounts in question are still due.  The itemized statements have previously been sent to Mrs. [redacted]. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

An itemized statement was emailed to the patient at [redacted].[redacted]@YAHOO.COM.  We have complied with the requested validation.  We have spoken with the owner of the account, our client.  The amount is correct and due.The original balance was $250.00.  The patient paid $50.00 and the remaining balance was filed with the insurance company. No insurance payment was made and no reason was given.  I would suggest that the patient contact his/her insurance company and inquire about the date of service 06/06/2014.Compliance OfficerGLA Collection Company, Inc.

Complaint id [redacted]RE: [redacted]  GLA has reviewed the account in question.  We have requested an itemized statement from our client,  [redacted]
 Please contact our office to discuss. This...

account has been marked as disputed. [redacted]Compliance OfficerGLA Collection Co., Inc.###-###-####

[redacted]
[redacted] GLA has reviewed the account(s) in question.  All account trade lines have been marked as disputed.  Request for validation is past the initial 30 days.  These debts are considered valid and due.  This dispute is considered a...

duplicate dispute. [redacted]Compliance OfficerGLA Collection Co., Inc.[redacted]

Account #[redacted]
GLA agrees to correct the account in question and report the account as "paid  full."  A "Paid In Full" letter will be sent to the patient. Please allow time for the credit bureaus to process the request as we report on the 15th of each month.
[redacted]
Compliance...

Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.GLAs note says they may not be able to disclose information to me ([redacted]) due to HIPAA rules and regulations.  If this is the case, GLA shouldn't be able to add a collections account against me on my credit report.GLA also has my address incorrect and my [redacted] name is incorrect.  My address is [redacted]. and my [redacted] name is[redacted].Nonetheless, [redacted] is my [redacted].  Her biological mother is [redacted], which is not my [redacted], but probably created the bill.My argument is I was never informed of the debt.  If I was I would have paid with my HSA Account.  So, in order to settle, I propose you remove the collections from by credit profile and I will happily pay the debt.?Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

GLA will comply with no calls.  It will mark the account(s) as disputed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:I have made an attempt to contact GLA Collection Co. on 1/19/16 at 9:20am. I was told I would need to leave a message on [redacted]'s voicemail as he was in a meeting. I did so and have yet to receive a return phone call. I would like GLA Colecction Co. to return my phone call in order to start the process of getting this matter resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The account is paid in full.  The account trade line will be deleted as requested. Compliance OfficerGLA Collection Company, Inc.

From: [redacted] Sent: Wednesday, November 16, 2016 1:17 PMSubject: Complaint ID: [redacted] W [redacted]Complaint ID: [redacted] W [redacted] RE:[redacted] and [redacted] GLA acknowledges that these 2 accounts were part of a settlement conducted with an attorney.  [redacted] was paid...

in full, [redacted] was settled in full.  GLA will request removal of both accounts, please allow time for the removals to be completed.  GLA reports to the credit bureaus on the 15th of each month. Re: [redacted] GLA has spoken with its client, [redacted],  and no payment has been received.  The balance is still owing.  GLA can not find any history that this account was part of a settlement. Re: [redacted] GLA will mark this account as disputed.  The patient was a [redacted] W. [redacted] of service 7/11/2012.  It was turned over in Mr. [redacted]’s name with the current address we have on file.  Please contact our office to discuss. [redacted]Compliance OfficerGLA Collection Co., Inc.###-###-####

Complaint ID: [redacted]RE: [redacted] GLA will comply and apply the payment as requested.  Please be aware all other balances are still due. [redacted]Compliance OfficerGLA Collection Co., Inc.###-###-####

Please contact our office to discuss.  The account is due and owing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Were the initial call recordings from Feb 20, 2015 pulled and reviewed?  If they have been pulled you will hear Stan, the agent I spoke with, telling me that I was paying for the three accounts that were showing on my credit report.  It is not right that the money was applied to different accounts when I specifically said I wanted to pay off the three that were on my credit, and I paid the exact dollar amount requested! 
I did speak with two other agents when I discovered the mistake made by GLA.  I was told I could pay them and have them removed from my credit report, which I refused.  After careful consideration, I called in again and offered to pay the three that were showing on my credit report AGAIN, and have them completely removed.  I was then told I had to pay every account I have in full, to have those three removed from my credit.  I am not in a financial situation where I can do that right now!  I am requesting, once again, that the recordings be reviewed and for it to be acknowledged I made my intentions clear on which accounts I was paying.  I would like the money reapplied to the correct accounts, and my credit report updated.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They can find me to report these alleged debts they can find me to address my complaint.
Regards,
[redacted]

Complaint ID: [redacted] I have reviewed the accounts in question and confirm that these accounts have NOT been purchased and do indeed still belong to the original creditor.  Our managers will review the calls to confirm that the collector followed policy and procedure. ...

Please contact our office to discuss resolution of the accounts.  Thank you. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have tried calling the company and they've not called me back.  This need to be deleted from my credit reports!
Regards,
[redacted]

To whom it may concern:
GLA will comply with Mr. [redacted]'s request to remove the trade line.  Please allow time for the credit bureaus to process the requests as GLA has no control as to when they complete the removal.
Compliance Officer
GLA Collection Company, Inc.