Lynchburg Regional Business Alliance

GLA understands.  The trade lines have been removed as of today.  The request for validation has been sent to our clients.  Please contact our office to help resolve this matter.

Complaint ID: [redacted] GLA has identified several accounts that have been placed with our company and may or may not have been reported to the credit bureaus.  We do not have enough information to identify which accounts [redacted] is disputing.  Nor was there given a...

reason for the dispute other then that they were “false.” Please have [redacted] contact our office to discuss. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

To whom it may concern:
The account in question does show paid in full in our system. It also shows that we requested an update to the trade line to reflect paid in full.
As a show of good faith, we have requested the trade line removed from Mr. [redacted]'s credit and will be sending a letter...

which acknowledges the payment and removal of the trade line.
Compliance Officer
GLA Collection Company, Inc.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I have called GLA on 11/17/15 and gave my social security number as requested.
Regards,
[redacted]

[redacted]
[redacted] For: [redacted] The account in question has been closed/returned to our client. The trade lines will be requested to be removed.  Please allow time for the request to be...

processed as we report on the 15th of each month. [redacted] Compliance Officer GLA Collection Co., Inc. [redacted]

Complaint ID [redacted]Re: [redacted] GLA will review the call in question and speak with the collector.  The account(s) have been marked for no phone calls to the place of employment. [redacted]Compliance OfficerGLA Collection Co., Inc.[redacted]

GLA will try to get the itemized statement from its client.  We do not have control as to how long it will take.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to [redacted] I did not find an attachment...

as they stated so I am awaiting the letter they also stated they mailed. If I receive the letter, I will find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kristen Mattingly

Complaint ID: 11964990 Re: Charkquinta Johnson   GLA will comply with no calls to Mrs. Johnson’s cell phone.   [redacted]
[redacted]
[redacted]

GLA will pull the call recordings and review the history on the account.  We will contact the resp. party to discuss what actions will be taken.
Compliance Officer
GLA Collection Company, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]GLA, [redacted], clearly shows lack of judgment in attributing both claims to [redacted] when LC and [redacted] and [redacted] are unrelated separate businesses.  This is deceptive and incorrect and claims should be listed separately.  GLA and [redacted] are not accurate in handling money matters, since the claim made by [redacted] and [redacted] is padded by interest charges which they are not made by the medical community and represent overcharges made by the business in the first place.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Why would I want to contact you if you cant work with us to pay this off and put up with your very rude staff. No, I dont accept anything.
Regards,
[redacted]

The account in question has been requested to be removed from Mrs.[redacted] Credit.  Please contact our office if after [redacted] it is still showing on the credit file.
Compliance Officer
GLA Collection Company, Inc.

Here is the information you requested.

Please see attachment for response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the documentation provided that states where I signed and agreed to potentially pay interest. During all conversations with GLA they have referred to the interest owed as something requested by the company to which the debt was owed and that was part of the amount they are requested to collect from the company they are hired by.  The paperwork provided shows that I owe the interest to the GLA company itself and based on the breakdown it shows that I in fact ONLY owe $200.  This would be same $200 reported to the credit agencies and therefore would still be separate from any money owed to "[redacted]".   This would be a complete 180 from what GLA has told me in any previous conversations.  GLA still has yet to provide proof where I owe "[redacted] assoc" anything.  There is no bill or listing of service provided at this time.   It only shows that they MAY be contacting me on behalf of "[redacted]." A signed paper stating that I agreed to financial assignment at [redacted] is NOT proof of debt owed - only that I agreed to a contract.  Also, 8% interest compounded yearly or monthly does not equal the amount that is stated I owed in interest.  After pointing this out on with the Consumer Financial Protection Bureau complain, company ceased to respond. If you take the amount ($200) and compound that annual (once a year) for 5 years that is $80.  That would be $14.86 less .  We haven't hit the 6 year mark yet, and I cannot imagine that the interest could be compounded from the exact date the signed paperwork states but that would be $96 in October.  If compounded semi-annually that would be $160 in interest, more than is stated and $200 compounded monthly for 5 years would be $1,160 so obviously either.  So how exactly is this 8% calculated because I because I can't get our math to work out the same.  Until I can be provided with some kind of billing statement showing that I in fact owe "[redacted]" that shows "[redacted]" as a provider with an amount owed, including the document interest that "[redacted]" itself is demanding I cannot say that this is debt I owe.  Once again, this company has yet to provide that I owe anyone anything, and I will not pay on a debt that I cannot confirm I owe other than a statement that they provide which proves nothing.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]Please also obtain information on who hired this company to do the work (name of person). And what the address was where the work was performed? This is very important in order to show it wasn't me, not my debt, not my responsibility, mistaken identity, and/or wrong address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your response is inaccurate. When I was forwarded to the manager I spoke to him longer than anyone. He was the one that was very disrespectful and also the one that I told on 5/26/16 to not contact me at my job. There is no way between 5/26/16- 6/29/16 a letter was generated. Please be aware that if you want people to verify their personal information then your company needs to be willing to verify who you are. Since you weren't willing to do this with me and all you wanted was my personal information on one would do this and I explained this to the manager. I did hang up once he started being very disrespectful because as a professional he shouldn't talk like that and I won't tolerate it. Once you report an accurate statement I will accept it but until that time you are NOT to contact me at my job through any communication means.
Regards,
[redacted]

GLA has reviewed the account(s) in question.  Initial communication was sent on 05/05/2015.  We have attempted several phone calls to Contact Mrs. [redacted] in order to resolve the account(s).  The account information reported is accurate.  Please have Mrs. [redacted] contact our...

office.
All accounts have been marked as disputed.
Compliance Officer
GLA Collection Company, Inc.

GLA does not have enough information to identify the correct account.  Please provide information:  Who may have been the responsible party at the date of service (parent?) Previous address, previous phone number, Social security number or a copy of the trade line information.  GLA...

would like to clear up this matter as soon as possible, Please contact our office at [redacted]Compliance OfficerGLA Collection Company, Inc.