M & M Concessions, Inc.

Complaint: ***
I am rejecting this response because:good morning I.m writing to you to let you knowI have not recived the replacement part to my ready grill I had bought from roncoas *** had said in her email that it was being shipped right awayand I took her word on thathere it is july,5th/and I still do not have the replacement part as promisesI do not understand why, I,m still having to waite and *** *** did say last month she will have the replacement part shipped it,s not like they do not have my addressby the time they shipped the replacement part my warrenty will have run outplease all I want is to be able to use the product I have bought from roncoand I can as I,m still waiting on the partI,ll be waiting on your reply on this thank youyour,s truly *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hello Ms***, We apologize for the inconvenienceWe issue a full refund to your credit card on March 23, 2016; you should have received your refundBest regards, *** *** Ronco Holdings, IncCustomer Care Director

Hello *** and *** ***,I apologize that your warranty was not taken care of in a timely mannerI would also like to apologize for not taking care of your complaint when it arrived last weekI thought I had addressed all issues and marked your file as done when I had not taken care of the
issue. We have had many changes within the customer care department since the first of the year and I failed to communicate to the representatives that we were out of stock of the spit rod assembly.Late last week, June 5th, we found some spit rod assemblies in our warehouse and I had one shipped to you along with a couple of accessoriesI hope you will accept them for your inconvenienceI will also issue a 50% discount for the stress you have had dealing with RoncoI hope this will meet with your approval

Hello *** ***I cannot imagine what happened and I apologize that you do not have the drip panSending packages to Canada from Texas can sometimes go astrayI have entered a new order *** and will ask the warehouse to expedite the shippingBest regards,*** ***Ronco Holdings, Inc.Customer Care Manager

Hello Mr***,We would like to apologize for the extreme delay in shipping your replacementsI have entered an order ***However, we are currently out of stock of blocksWe expect them delivered within a few weeksAs soon as we have them in inventory I will release your order to
ship Best regards,*** ***Ronco Holdings, Inc.Customer Care Manager

Hello Mr***,I have initiated your full refund of $Your refund will go through our system and then through the credit card systemYou should receive the refund very soon.Best regards,*** ***Ronco Holdings, Inc.Customer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Revdex.com: I accept the response and have agreed to have the item replaced I just request that this complaint remain open until the replacement has actually been received
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me
Wanted to let you known that Ronco sent the replacement shields that I requestedThank you for all you have done to get this problem settled. *** ***
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The advertisement offered buy one get one freeRonco Holdings mailed me two sets One with four extra steak knives, One with A Ronco rocker knive I consider this advertisementTo resolve this matter I just want the Knives that I paid for
Regards,
*** ***

Hello *** *** ***,I apologize that it has taken so long to take care of your warrantyI have entered and order *** for your replacement strainerI entered your email address on the order and when it ships you should receive an email with tracking information.Best regards,***
***Ronco Holdings, Inc.*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear *** ***,We apologize for the delay of your refundWe have gone through lots of changes in customer care and all aspects have been delayI have initiated a full refund of $The refund must go through our system then through the credit card systemYou should have it very soon.Best
regards,

Hello *** ***,We have listened to the audio of your order and did not find the sales representative to be pushy or insistentWe did find that she was not listening to you when you asked if the cost was for sets of knives and shipping costShe gave you the accurate cost of your first
payment of $*** which was $*** plus the shipping & handling for both sets of knivesShe did tell you that the second set of knives would cost $*** but did not spell out each costThe procedure for a customer who does not like the knives is exactly what was explained to youYou return the knives and since they were opened and used you will receive a refund of the cost of the productSince this seems to me to be a defective issue, that the knives are dull, we should first offer you a new set of knivesSince you declined the set of knives the customer service representative should have referred you to corporate to see if we could refund under a warranty claimI will speak with the customer service group concerning the handling of warranty issues like yoursPlease accept a full refund of your product and please do not return the knivesYou may do with them as you wish.Best regards,*** ***Customer Care ManagerRonco Holdings, Inc

Hello M***, In my last comment to you I said, "These must go through our system then through your credit card company system." When you contacted us, your refund had gone through our systemWe have no way of knowing if it has gone through your credit card company or bank as you stated it is a debit cardWe have no way of knowing it is a debit cardAll that is listed on your order information is MasterCard and the numberI am not sure if you pay bills online or not but I do and it takes days for the bills to be paidI sent you the message yesterday and you checked today to see if your refund was completed in one dayThat will not happen with anyone. I reject your comment that "They need to come with a new lie for the modern times." When I wrote you that I had initiated the refund, I DID NOT LIE!I have attached statements from all three orders showing the refund in our systemAs I said I have no control of your bank or credit card company.Best regards,*** ***Ronco Holdings, Inc.*** *** ***

Hello Mr***, I apologize for the delay of my responseI have reviewed the audio of your callThe representative told you several times that the free Ronco Rocker was not available through the call center only through the website, that the offers were differentShe did say that she would
send an email asking for us to honor the free Rocker for your orderWe never received that requestYour desired resolution is to receive two Rocker KnivesThis is not the offer on the websiteThe website offers a single knife with the discounted shipping on one set of knivesSo we can keep you as a satisfied customer I will be happy to send you a single Ronco Rocker to the address listed on your complaintPlease let me know if this is acceptable and I will get this shipped out as quickly as I canBest regards, *** *** Ronco Holdings, Inc*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The one piece we received was too big and did not fit but we used the other half of the broken one and got it to work ok
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as I receive the knife block as stated
Regards,
*** ***