M & M Concessions, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hello Ms. [redacted],You are absolutely correct it is not your fault that we were closed. We do make exceptions for occasions such as yours. We cannot know how many times a customer will use a product which is why it is by the year not by the amount of time you used it.  I looked up your order and...

you purchased a Red 5250 EZ Store Rotisserie. I will send this out to you next week after the Thanksgiving Holiday. We will be closed for the Holiday weekend.Best regards,[redacted]Ronco Holdings, Inc.[redacted]

Hello Mr. [redacted],I have listened to your phone order number [redacted] and looked at our internal order [redacted].You paid for 2 each 25 piece sets of Six Star knives, 2 each 30 slot blocks with discounted shipping, 1 each Ronco Rocker and since you paid with one payment 1 each free set of 4 steak knives....

You received the discounted shipping for the blocks since you purchased 2 blocks. You were offered the Ronco Rocker and only wanted one but they discounted the shipping on 1 of the 25 piece sets of knives to offset the cost of the Rocker. The total for all this was $167.39.According to the notes on your order, when you spoke with customer service, you received 1 Ronco Rocker and 4 extra steak knives; which is all that was on your order, all that was told you would receive and all you agreed to pay for according to the voice print of your call. I have attached a copy of your receipt and a couple of stills from the infomercial to show the amount of knives in the 25 piece set and that the Rocker which is optional.We would be happy to sell the Ronco Rocker with 4 Steak knives for $24.95 plus $4.90 for the shipping and handling.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Manager

Hello Ms. [redacted], I have looked up your information and we received your knives that needed to be replaced in our Customer Care department on March 29, 2016. When we receive replacement requests with a check we hold the orders for 2 weeks to allow the check to clear. Your order was released to ship...

April 13, 2016.   The Lifetime Warranty states that we will replace the damaged knives for the shipping and handling fee of $3.00. It does not state the knives will match the exact style you originally purchased. We reserve the right to change manufactures and change the style of the knives at any time. Normally a full set of replacement knives would cost $21.70 for the shipping & handling. In your case we would have deducted the amount of $6.00 that you had paid and you would pay the remainder shipping of $15.70 to receive a new set of knives. We did make errors in shipping the correct knives you originally sent to us. All the other knives were pulled by our warehouse and sent as directed. The issue was that they did not match your set. Each time we shipped within a few days and made an effort to make it right by offering a refund, no charge replacements and a Ronco Rocker for your inconvenience. The last time your replacements were shipped customer care went to the warehouse and went through the knives to match your picture. I show your order was delivered to your office dock on September 9, 2016. If you send in knives in the future, the style may not match your existing set.Best regards,[redacted]Ronco Holdings, Inc.Customer Care Director